Bilingual Customer Support Engineer

Join SSENSE as a Principal Technician in our IT Support team, where you will play a pivotal role in ensuring the seamless operation of our technology infrastructure. As an integral part of our Technology department, you will leverage your expertise to provide top-tier support, troubleshoot complex issues, and enhance our IT services.Your responsibilities will encompass diagnosing and resolving hardware and software issues, maintaining IT systems, and collaborating with various teams to implement technological solutions that drive efficiency and effectiveness.

Join our dynamic technology team at SSENSE as a Senior IT Support Technician, where you will be instrumental in ensuring our systems and services operate smoothly. You will provide expert technical support, troubleshoot complex issues, and collaborate closely with various departments to enhance our IT infrastructure.Your role will involve diagnosing hardware and software problems, providing timely resolutions, and maintaining our network systems. This position is perfect for individuals with a strong background in IT support and a passion for delivering exceptional service.

Job Overview:The Help Desk Technician will play a crucial role in delivering Level One technical support for computer systems, hardware, and software to end-users. This position entails providing assistance through phone, remote access, and desk-side support. Under the guidance of the Director of Information Technology, you will address inquiries, diagnose issues, and implement effective solutions. The ideal candidate must demonstrate proficiency in resolving user problems promptly and possess outstanding communication skills (both verbal and written). Time management and organizational skills are essential, alongside the judgment to escalate requests when necessary, as part of our dedicated IT team.Responsibilities:Assess and prioritize incoming phone and email support requests.Provide assistance in person, via phone, or through remote access.Utilize the trouble ticket system to manage and document incidents and problems related to computer systems.Install, modify, and troubleshoot computer hardware and software, including setting up new equipment and maintaining existing workstations.Familiarity with industry diagnostic tools to aid in problem-solving.Develop and update documentation for Standard Operating Procedures within the IT Department to guide employees.Perform additional duties as assigned.Requirements:Strong aptitude in operating system repairs, hardware upgrades, and troubleshooting.Ability to leverage available tools to address minor computer equipment malfunctions.Comprehensive knowledge of computers to execute the responsibilities outlined.Understanding of methodologies for operating computer systems and troubleshooting issues.Interpersonal skills to assist and train colleagues in using computer systems.Team-oriented mindset.Commitment to confidentiality.Ability to meet deadlines in a fast-paced environment with minimal supervision.Working knowledge of LAN and WAN technologies.Experience with Windows 7/10.Ability to install and configure PCs and printers.A minimum of one year of relevant experience or equivalent work experience is required.A+/Microsoft certifications are preferred.

As a Principal Advisor – Compensation and Career Architecture at Ubisoft, you will be instrumental in localizing and embedding our recently introduced corporate career architecture framework. Serving as a trusted expert, you will connect global strategies with local operations, ensuring equitable, consistent, and sustainable HR practices.Key ResponsibilitiesServe as the primary subject matter expert and point of contact for local teams and corporate partners regarding career architecture.Collaborate closely with Compensation, Human Resources, and HR Information Systems teams.Shape discussions and decisions surrounding career architecture, role definition, and career pathways.Design, execute, and document local career architecture processes.Ensure the quality and integrity of career data in HR systems in partnership with HRIS teams.Oversee the career lifecycle, including creation, updates, archiving, and employee alignment.Conduct impact analyses focusing on pay equity, market alignment, and organizational coherence.Advise leadership and HR partners on career classification and evaluation methodologies.Support governance and calibration processes to promote uniform decision-making.

As a Principal Technical Designer, you will be instrumental in crafting and executing intricate technical and systemic design components for our games. Your role positions you as a prominent game or level designer, acknowledged for your technical prowess within a multidisciplinary production team.As a trusted technical resource, you will provide guidance and support to your colleagues, ensuring seamless collaboration. Additionally, you'll serve as the project's technical authority on specific game elements.Key Responsibilities:Collaborate with technical directors, programmers, and cross-functional teams to develop and implement the technical aspects of game features.Act as a technical authority on designated topics, overseeing tools and documentation, offering technical support, and advocating for best practices.Engage in data optimization and validation, balancing budget considerations while adhering to technical standards.Participate in the advanced debugging process of data throughout production phases.Provide insightful feedback to design directors, including suggestions for tool and method enhancements.Assist in testing new features and tools prior to their official launch.Contribute to production tasks within the game and level design teams and prototype gameplay features.Design and implement complex, abstract, and technically challenging design elements that span across the game.

Ubisoft Montreal is hiring a Principal Lighter to lead the lighting team on Assassin's Creed Invictus. This position plays a key role in defining the visual tone and atmosphere of the game, shaping how players experience its world. Role overview The Principal Lighter guides the lighting department, working closely with artists and other teams to set the overall mood. Lighting decisions in this role have a direct impact on storytelling and player immersion throughout the game. What you will do Lead the lighting department for Assassin's Creed Invictus Establish the visual style and mood across the game Use lighting to support storytelling and deepen immersion Help ensure the visuals draw in and engage players

Join our dynamic finance team as a Senior Billing Technician and play a crucial role in our ongoing success.Reporting to the Team Lead, Principal Project Accountant, you will provide essential support to project accountants across various project accounting activities, assist in the billing process, and generate reports as needed.We offer a hybrid work model (2 days a week in the office), allowing you to work remotely from home or from our CIMA+ offices located in Montreal, Laval, or Quebec.Key ResponsibilitiesProvide support for complex billing and priority clients.Establish and maintain effective working relationships with project managers, project coordinators, and clients regarding billing inquiries.Review billing terms of various contracts to ensure invoice accuracy.Ensure timely preparation and issuance of approved invoices and credit notes.Assist the project accountant and collaborate closely with other accounting support departments.Prepare weekly reports using various software tools.Perform various clerical tasks.Maintain billing records for all projects, including all supporting documentation.

We are seeking a dynamic Principal Financial Analyst to serve as the primary point of contact for all international branch-related inquiries, including compliance with tax, accounting, and regulatory requirements across various jurisdictions. The successful candidate will compile the necessary elements to produce results, analyses, and compliance obligations related to air revenue and international financial operations. Initiate steps to establish tax and accounting requirements in the diverse countries where Air Transat operates, including the setup or updating of local obligations.Collaborate with the IT department to implement necessary electronic invoicing systems, ensuring compliance with government regulations specific to each jurisdiction.Support local legal and tax representatives across multiple countries to ensure ongoing compliance and smooth communication.Ensure that Air Transat's business practices comply with the regulatory, tax, and accounting requirements of the countries served.Coordinate all Finance department actions required to open a new route, including tax, accounting, regulatory, and operational obligations.Assist the Director of Air Revenue Control with any external or internal audits.Provide support and generate ad-hoc requests addressed to the sector.Perform any other related tasks as assigned.

Join our dynamic team at info-ways as a Desktop Support Engineer, where you will be pivotal in providing top-notch technical assistance to our users. You will be responsible for troubleshooting hardware and software issues, ensuring that our systems run smoothly and efficiently.In this role, you will work closely with other IT professionals to deliver exceptional desktop support, maintain inventory, and implement solutions that enhance user experience. Your expertise will help us maintain our commitment to service excellence.

Mistplay creates a loyalty app for mobile gamers, offering a platform where millions discover new games and earn rewards that can be redeemed for gift cards. The company aims to make mobile gaming more engaging and rewarding. The app is available on the Google Play Store. Connect with Mistplay on Instagram, Twitter, and Facebook. Work Model and Location This position is based in Montreal. Mistplay follows a hybrid work model in Canada, with team members attending the office at 1001 Blvd. Robert-Bourassa two days per week. Role overview The IT Support Specialist plays a key part in shaping the employee experience within a fully macOS and SaaS-based environment. This role manages Help Desk operations and serves as the main contact for IT support and questions. The main objective is to ensure technology runs smoothly for all team members.

Join Acumatica as an Application Support Specialist where you will play a pivotal role in delivering exceptional support to our clients. This position focuses on troubleshooting and resolving application-related issues while ensuring customer satisfaction. If you are passionate about technology and customer service, we want to hear from you!

Join the dynamic team at Cambridge Isotope Laboratories Canada, Inc. as an Instrumentation Technician in vibrant Montreal, QC. In this pivotal role, you will contribute to our laboratory operations by expertly maintaining, troubleshooting, and optimizing a variety of sophisticated instrumentation spanning departments such as chemistry and photobioreactor production. Collaborating closely with scientists and production personnel, you will play a critical role in ensuring equipment reliability, operational efficiency, and adherence to laboratory standards.As a leader in a specialized scientific market, CIL Canada—part of Cambridge Isotope Laboratories (CIL) in Massachusetts—stands at the forefront of stable isotope production and innovation. Our collaborations with cutting-edge researchers in fields like clinical diagnostics, drug development, and environmental testing enable us to support transformative research initiatives. With over 40 years of sustained growth, we pride ourselves on partnering with Nobel laureates and industry-leading scientists to drive scientific advancements.Key Responsibilities:Conduct inspections, maintenance, and calibration of a diverse range of laboratory instruments, including balances, microscopes, freeze dryers, pH meters, rotary evaporators, and more.Perform maintenance and repairs on bioprocess equipment, such as pumps and electronic controls.Manage general laboratory upkeep and ensure timely follow-up on calibration activities.Oversee laboratory equipment data management within IT systems.Contribute to the implementation of innovative projects within the lab.Assist with health and safety protocols, hazardous materials management, and logistics related to shipping and receiving.

Join our dynamic team as an Application Support Specialist!If you reside in the Greater Montreal area and are passionate about technology and customer satisfaction, this role is for you. Initially, you will be required to work on-site for the first three months, transitioning to a hybrid model with 3 to 4 days in the office thereafter.This position is part of Consoltec, a key member of the XTM family, dedicated to providing innovative solutions in linguistic project management. Our flagship product, FlowFit, empowers translation companies and linguistic services with cutting-edge technology.XTM Group is committed to enhancing localization processes globally, delivering top-tier platforms that streamline translation management. Our corporate culture fosters teamwork and collaboration, with a strong emphasis on inclusivity and the value of every employee's contribution. Our core values propel us towards our vision of being the premier Translation Management System (TMS) provider for enterprises.In this role, you will be responsible for offering exceptional technical support to our clients through various channels, including Jira Service Management, live chat, phone calls, and video conferencing. You will troubleshoot technical issues, propose improvements, and collaborate closely with the IT department on projects, including feature enhancements and updates for the FlowFit TBMS product.Key Responsibilities:Oversee the progress of incident resolution, ensuring timely completion.Communicate status updates to relevant stakeholders.Uphold customer satisfaction by providing prompt and effective support.Maintain detailed records of operational tasks and monitor their execution.Contribute to the enrichment of our knowledge base with updated procedures and operational instructions.Implement and maintain standardized methods and procedures for optimal efficiency.Ensure compliance with audit, quality, and safety standards.Support Duties:Address customer inquiries regarding incidents, service requests, and general information.Provide expert technical guidance on our FlowFit TBMS system.Document problem resolutions and contribute to knowledge sharing.

Join Our Dynamic Team:At Genetec, our dedicated team of Delivery and Support Specialists is committed to providing exceptional technical expertise and assistance across the organization. We collaboratively develop solutions for our clients’ systems facing a variety of challenges.Your Training Journey:Your onboarding will include virtual training sessions delivered by our training team, followed by one-on-one sessions with each team member to delve into our advanced troubleshooting techniques. To ensure your success, daily and weekly meetings will be scheduled with your direct supervisor.Your Day at a Glance:Identify and manage escalated cases that are technically complex, strategic, or of high visibility and duration.Utilize performance analysis and troubleshooting tools (Sysinternals, PerfMon, Wireshark, PowerShell, SSMS, etc.).Collaborate with the R&D team to resolve technical issues.Maintain open communication with our clients while conducting root cause analysis.Assist other teams within the organization by sharing knowledge and providing technical guidance.Contribute to the creation of technical documentation and articles for the knowledge base.Participate in the Proactive team rotation to monitor and respond to alerts in Genetec's SaaS environment, ensuring rapid issue resolution.Be part of the on-call rotation for urgent client requests requiring 24/7 support.What Makes You an Ideal Candidate:Driven by challenges and complex questions.Strong analytical and troubleshooting skills.Able to multitask while effectively prioritizing responsibilities.Exhibits a strong sense of urgency and a desire to learn.Team-oriented with the ability to work independently.Proficient with software in a dynamic environment.Fluent in both French and English, spoken and written (this role requires interaction with our international partners and clients).Additional Assets:Knowledge of C# or a similar language.PowerShell scripting experience.Debugging skills with Visual Studio.Understanding of Kubernetes.Proficiency in Spanish.What We Offer:Attractive compensation package.Training reimbursement program.Subsidized meals at our fantastic Bistro (Les Cordons Bleus).Work-life balance initiatives.

Join our dynamic team at System Canada Technologies as a Level 3 Windows Help Desk Support professional. In this role, you will provide advanced technical support to our clients, troubleshooting and resolving complex issues related to Windows operating systems and applications.Your expertise will be essential in ensuring seamless operation and satisfaction among our users. If you are passionate about technology and dedicated to delivering exceptional service, we want to hear from you!

Team Dynamics:As a Technical Support Specialist, you will be part of a vibrant team of talented professionals providing exceptional technical support to Genetec clients for Omnicast products (video). Your troubleshooting skills will be essential in addressing customer inquiries via phone, online portal, or chat. You will contribute to a collaborative environment, playing a crucial role in Genetec's commitment to delivering a positive experience for every client.With a comprehensive onboarding process, seasoned colleagues and your team leader will guide you to thrive in your new role.Your Daily Overview:Handle incoming calls, online requests, and chats related to software applications, networking, Windows operating systems, SQL Server databases, hardware, and other relevant technologies.Understand, analyze, and resolve clients' technical issues, which may vary in complexity.Build and utilize a virtual environment to train, test, replicate client environments, and reproduce issues.Accurately log all client issues and interactions in our customer relationship management system.Ensure all reported incidents are resolved in accordance with Genetec's service level agreement.Collaborate with team members and software delivery specialists.Escalate unresolved issues as necessary.What Makes You an Ideal Candidate:Fluency in both French and English, written and spoken, as the role involves interactions with international clients and colleagues.Good judgment and the ability to make decisions under pressure.Technical diploma (DEC), certification in computer science or electronics, or equivalent work experience.Strong analytical and problem-solving skills.Ability to thrive in a fast-paced environment while maintaining professionalism and confidence.Willingness to work rotating shifts until 8 PM and on holidays as needed.Your Technical Expertise:Knowledge of networking principles and a solid understanding of TCP/IP and UDP protocol layers.Experience with MS SQL databases (structures and queries).Familiarity with Microsoft Windows Server utilities and Windows Sysinternals.

Join our team at Lightspeed! We are seeking a passionate Bilingual Support Specialist (French) to deliver exceptional technical support to our merchants utilizing our Point of Sale platform. In this vital role, you will employ your technical expertise and problem-solving abilities to diagnose issues, uncover root causes, and guide our customers toward effective solutions. As a frontline Support Specialist, you will build foundational knowledge across Lightspeed’s products and enhance your judgment to tackle increasingly complex scenarios.Key Responsibilities:Deliver technical support through various channels including Chat, Phone, and Email while assisting merchants with product usage and troubleshooting.Diagnose underlying issues by evaluating system behavior and applying logical reasoning to solve intricate hardware and software dependencies.Understand and interpret customer workflows to assess how product configurations affect system performance.Utilize your technical knowledge of POS systems, back-office functionalities, and third-party integrations to assist customers in navigating technical challenges.Demonstrate sound judgment in high-pressure situations, efficiently determining troubleshooting paths that balance technical documentation with customer needs.Document all troubleshooting steps and outcomes to ensure accurate case tracking and continuity across teams.Follow escalation procedures for complex technical issues requiring deeper investigation.Stay informed on product features and operational processes through ongoing training and learning.Exhibit excellent customer service by utilizing soft skills and empathetic communication during interactions.Additional Contributions:Identify recurring issues and gaps in documentation to improve the support experience.Collaborate with internal teams to ensure customer issues are thoroughly understood and resolved.Engage in ongoing learning initiatives to expand product knowledge and service capabilities.

cima2 is looking for a Technician-Drafter based in Montreal. This role supports ongoing design and engineering projects by producing technical drawings and plans. Success in this position depends on careful attention to detail and proficiency with drafting and design software. Main responsibilities Prepare and update technical drawings for a range of projects Work alongside engineers and designers to turn concepts into detailed plans Check that all drawings align with client needs and meet project standards Requirements Experience working with drafting and design software Keen attention to detail Comfort collaborating within a team setting

Join Artelia as an Art Infrastructure Design Technician in the vibrant city of Montreal. In this role, you will collaborate with engineers and architects to design and develop innovative art structures that enhance public spaces. Your expertise will contribute to projects that prioritize sustainability and creativity.