Bilingual Customer Support Engineer

Join our dynamic team at Cohere as a Bilingual Customer Support Engineer! In this exciting role, you will leverage your language skills to provide exceptional support to our diverse clientele. You'll be responsible for troubleshooting, resolving customer inquiries, and ensuring high levels of customer satisfaction. We are looking for enthusiastic individuals who are passionate about technology and customer care.

Join our dynamic team at Trupanion as a Bilingual Partner Support Coordinator. In this full-time role, you will play a pivotal part in fostering relationships with our partners in Quebec. Your bilingual skills will be essential in ensuring effective communication and support. We are looking for a proactive individual who thrives in a fast-paced environment, is detail-oriented, and possesses excellent problem-solving abilities.

Role Overview Nuvei is hiring a Bilingual Merchant Support Specialist to join its team in Montreal, Quebec, or remotely from anywhere in Canada. This position requires complete fluency in both French and English. Candidates based in Montreal or Ste-Catherine may work in a hybrid model; those elsewhere in Canada will work fully remote. About Nuvei Nuvei is a Canadian fintech company supporting businesses worldwide with payment processing solutions. The company offers a modular technology platform that helps clients accept next-generation payments, manage payouts, and access services such as card issuing, banking, risk management, and fraud protection. Nuvei operates in over 200 markets, provides local acquiring in 47 regions, and supports 586 alternative payment methods. What You Will Do Work scheduled shifts to deliver 24/7 support to merchants. Respond to inbound calls for customer service and technical support. Use documentation and support tools to provide accurate assistance. Manage critical or sensitive situations with professionalism and care. Resolve merchant inquiries promptly and effectively. Spot and report trends to support ongoing improvement. Take on additional tasks that contribute to merchant satisfaction and company goals. What We’re Looking For Strong team player with a sense of accountability. Delivers high-quality work consistently. Follows documented processes and seeks solutions when needed. Motivated to learn and grow professionally. Excellent at solving problems. Holds a high school diploma or equivalent. Fluent in both French and English (required).

Join our team at Lightspeed! We are seeking a passionate Bilingual Support Specialist (French) to deliver exceptional technical support to our merchants utilizing our Point of Sale platform. In this vital role, you will employ your technical expertise and problem-solving abilities to diagnose issues, uncover root causes, and guide our customers toward effective solutions. As a frontline Support Specialist, you will build foundational knowledge across Lightspeed’s products and enhance your judgment to tackle increasingly complex scenarios.Key Responsibilities:Deliver technical support through various channels including Chat, Phone, and Email while assisting merchants with product usage and troubleshooting.Diagnose underlying issues by evaluating system behavior and applying logical reasoning to solve intricate hardware and software dependencies.Understand and interpret customer workflows to assess how product configurations affect system performance.Utilize your technical knowledge of POS systems, back-office functionalities, and third-party integrations to assist customers in navigating technical challenges.Demonstrate sound judgment in high-pressure situations, efficiently determining troubleshooting paths that balance technical documentation with customer needs.Document all troubleshooting steps and outcomes to ensure accurate case tracking and continuity across teams.Follow escalation procedures for complex technical issues requiring deeper investigation.Stay informed on product features and operational processes through ongoing training and learning.Exhibit excellent customer service by utilizing soft skills and empathetic communication during interactions.Additional Contributions:Identify recurring issues and gaps in documentation to improve the support experience.Collaborate with internal teams to ensure customer issues are thoroughly understood and resolved.Engage in ongoing learning initiatives to expand product knowledge and service capabilities.

Join our dynamic team at info-ways as a Desktop Support Engineer, where you will be pivotal in providing top-notch technical assistance to our users. You will be responsible for troubleshooting hardware and software issues, ensuring that our systems run smoothly and efficiently.In this role, you will work closely with other IT professionals to deliver exceptional desktop support, maintain inventory, and implement solutions that enhance user experience. Your expertise will help us maintain our commitment to service excellence.

Join Medfar as a Customer Support Specialist and be the voice of our innovative healthcare solutions! In this dynamic role, you will provide exceptional service to our clients, guiding them through our products and ensuring their needs are met with efficiency and empathy. Your expertise will not only help resolve inquiries but also enhance the customer experience, fostering long-term relationships.

About Carrus TechnologiesCarrus Technologies stands as a leading provider of ERP solutions tailored specifically for the automotive aftermarket industry. Headquartered in Canada, Carrus serves distributors, retailers, and wholesalers of automotive parts across North America, assisting them in optimizing their operations, managing inventory, and scaling their businesses through modern, sector-specific technology.As a member of the Valsoft Corporation portfolio, Carrus combines the agility of a specialized software company with the stability and resources of a global software group. Our team is dedicated to our clients' success and continually enhancing the product experience within the automotive aftermarket sector.Job DescriptionWe are seeking a Commis Comptable – Customer Support to join our team on a one (1) year contract, with the possibility of renewal. In this hybrid accounting-support role, you will be the primary point of contact for our clients regarding software usage and accounting processes. You will merge your accounting knowledge with a strong customer service orientation to assist our clients on a daily basis.Key ResponsibilitiesProvide assistance, information, and support to clients regarding the company's products and services, focusing on accounting and financial inquiries.Respond to client requests related to month-end and year-end closings, balances, and end-of-day figures.Handle incoming calls, emails, and chats; meticulously track customer interactions in the CRM system.Analyze and validate client accounting data; identify root causes and propose resolutions for reported issues.Escalate unresolved requests to designated teams and ensure follow-ups with clients.Conduct periodic outbound calls to maintain client relationships and keep information up-to-date.Provide training to clients on software features related to accounting processes.Participate in onboarding new clients, including needs assessment, configuration, data handling, and training support.Analyze and update client data using database scripts, file import/export (Excel/CSV), AI platforms, or other tools as required.Perform any other related tasks.Required QualificationsCollege diploma in accounting, administration, or a related field.Two (2) years of experience in customer support or accounting roles.Strong understanding of accounting principles and practices.Excellent communication and interpersonal skills.Proficiency in CRM software and MS Office Suite.Ability to work independently and as part of a team.

Under the supervision of the Branch Manager, the Bilingual Sales and Service Administrator - Windows and Doors plays a crucial role in providing sales and service support primarily related to window and door products. Your primary goal is to ensure that our customers receive an outstanding customer service experience while getting all the assistance they need throughout the sales process—from product inquiries to order placement and product delivery. In essence, you will facilitate seamless interactions for customers doing business with Gentek.Key Responsibilities:Prepare accurate and timely quotations for doors and windows for lumberyards and contractors utilizing computer software and pricing lists.Provide informative product recommendations to clients.Offer technical support based on blueprints and specifications.Process and enter window and door orders effectively.Coordinate delivery schedules.Conduct follow-up calls on quotes, ongoing projects, and pursue new client leads.Manage after-sales service coordination.Lead the implementation and training of our new order-taking software, “Windows Express”.

Company OverviewInteractive Brokers Group, Inc. (Nasdaq: IBKR) stands as a leader in the global financial services sector, with its headquarters in Greenwich, CT, USA, and a presence in over 15 countries. For over 40 years, we have pioneered financial innovation, recognized for our advanced technology and unwavering commitment to our clients.Our affiliates deliver global electronic brokerage services around the clock, covering stocks, options, futures, currencies, bonds, and funds to clients across more than 200 countries and territories. We cater to individual investors, institutions, financial advisors, hedge funds, and introducing brokers. Our state-of-the-art technology, competitive pricing, and global market access empower our clients to optimize their investments.Barron’s has awarded Interactive Brokers the title of #1 online broker for six consecutive years. Become a part of our vibrant, international team and contribute to a company dedicated to simplifying and enhancing financial opportunities through cutting-edge technology.About INTERACTIVE BROKERS!Hybrid position (three days in office/two days remote).Interactive Brokers Group has always been at the forefront of trading innovation since the creation of the first pocket computer in 1983. We take pride in being primarily a technology firm that challenges the status quo. We push boundaries to deliver our clients the best trading platform with the most sophisticated features at the lowest cost. Software development is the lifeblood of our business, evident in our exceptional brokerage platform. Interactive Brokers is consistently recognized as a leader in financial services.Interactive Brokers Canada is seeking motivated, analytical, and methodical individuals with a background in financial services and a professional demeanor to join our passionate Client Services team and help build one of the strongest trading and brokerage brands globally. The ideal candidate should possess a friendly attitude, a passion for assisting clients, and a comfort with new technologies.

Spiria seeks a Bilingual Senior Project Manager based in Montreal to lead digital projects from planning through delivery. Projects span software, web, and mobile development, requiring a steady hand to coordinate efforts and ensure client satisfaction. Key responsibilities Collaborate with clients to clarify needs and define project objectives Coordinate cross-functional teams and keep everyone aligned Ensure projects finish on time, within budget, and according to agreed scope Use structured follow-up methods to monitor progress and address challenges Team environment The project management team works within a supportive PMO framework. Reliable tools and a focus on continuous improvement provide a strong foundation for success and professional development.

Aviso is seeking a Bilingual Transfers Administrator in Montreal, Quebec. This position centers on managing and processing transfer requests while supporting a diverse client base in both English and French. Role overview The Bilingual Transfers Administrator ensures transfer requests are handled efficiently and records remain accurate. This role requires steady attention to detail and a commitment to clear, professional communication in both official languages. Key responsibilities Process and manage all transfer requests with accuracy and timeliness Maintain up-to-date and precise records of transfer activities Deliver customer service to clients in both English and French Assist clients by responding to inquiries and resolving issues related to transfers Requirements Fluency in English and French Strong organizational skills Attention to detail Effective communication abilities

Join Acumatica as an Application Support Specialist where you will play a pivotal role in delivering exceptional support to our clients. This position focuses on troubleshooting and resolving application-related issues while ensuring customer satisfaction. If you are passionate about technology and customer service, we want to hear from you!

Join TECSYS Inc. as a Senior Talent Acquisition Partner, where you will play a vital role in driving our recruitment strategies to attract top-tier talent. We are seeking a dynamic individual who is bilingual in French and English to enhance our talent acquisition efforts. You will collaborate with hiring managers, develop innovative sourcing strategies, and ensure a seamless candidate experience.

Company Overview:At Billups, we are pioneering the transformation of out-of-home advertising planning and placement in the performance era. As North America’s leading independent out-of-home (OOH) specialist, we are expanding our reach into the EMEA and APAC regions. We offer globally managed OOH services, leveraging our patented analytics and measurement platform to help advertisers and agencies optimize their media performance. Our mission is to harness the power of locations to connect brands with their consumers effectively.This position is based in Montreal, and candidates must be bilingual in French and English.Job Summary:The Client Services team, encompassing Customer Service and Client Development functions, plays a vital role in advancing Billups' operations while fostering and maintaining relationships with clients and partners. As an Account Assistant within our Customer Service department, you will collaborate closely with account managers, senior account managers, account executives, and directors to:Main Responsibilities:Media Planning and Buying:Assist in the daily management of client accounts, acting as a primary point of contact, providing effective service, and contributing to the growth of your clients and agency.Proactively manage campaign start and end dates to ensure delivery aligns with client bookings, requesting performance reports from vendors, supplemented with photos, and create high-quality PowerPoint presentations to showcase results.Oversee all billing processes and ensure clear communication both internally and externally.Support the planning process by assisting planners with tasks such as collecting partner proposals, creating recommendation spreadsheets, and client presentations.Project Management:Assist in managing shared files to ensure documents and content are accurately filed and labeled.

Join the Bank That Challenges the Norm At Equitable Bank, we believe in redefining the banking experience for Canadians. Traditional banking is not our style; we embrace creativity and innovation in our solutions. Join a team of curious challengers who are committed to breaking the mold and transforming the future of financial services. If you are passionate about making a difference while having fun, this opportunity is perfect for you! With over 780,000 customers across Canada and 50 years of experience, Equitable Bank is proud to be recognized as one of the top banks globally by Forbes since 2021. Our digital platform, EQ Bank, is celebrated for its innovative services, making banking easier and more accessible.

Aviso Wealth:At Aviso Wealth, we are passionate about enhancing the financial health of Canadians. As a premier wealth management firm, we pride ourselves on our commitment to leadership, innovation, collaboration, accountability, and community involvement. Working alongside talented and enthusiastic professionals who embody our core values, you'll quickly discover that our people and vibrant 'oneaviso' culture make us truly unique. If you seek stimulating and rewarding work within a company that values its employees, explore the opportunities available at www.aviso.ca.The Opportunity:We are excited to announce an opening for a Bilingual Banking Administrator to join our Operations team for a 12-month contract.Reporting to the Supervisor of Settlement Services, the Bilingual Banking Administrator will be responsible for the daily processing of cash transactions in Dataphile for Aviso Clients and Credit Unions. The position may require working on statutory holidays or weekends.Who You Are:Client-Focused: You prioritize your clients’ needs and advocate for service excellence, striving to deliver client-centric solutions while fostering strategic partnerships that establish Aviso Wealth as a trusted advisor.Results-Oriented: You are dedicated to achieving your goals, focusing on execution, and actively seeking opportunities for personal and professional growth. You take accountability for your actions and learn from your experiences.Collaborative: You thrive in a team-oriented environment, contributing meaningfully to your team's success and nurturing effective relationships both within and outside the organization.Your Daily Responsibilities Include:Processing cash transactions including EFTs, bill payments, and foreign exchange transactionsReconciling cash discrepancies in pending and suspense accounts for clients and banksGenerating client cheques for processingManaging fee processing for client accountsInputting wire transfers accuratelyEnsuring compliance with industry service level agreements (SLAs)Maintaining meticulous records and documentation

Join the Bank That Challenges the Norm At Equitable Bank, we don't conform to the traditional banking model. We champion creativity and innovation to provide exceptional banking solutions for Canadians. How do we achieve this? By assembling a talented team of inquisitive challengers who adapt and question the status quo. If redefining the future of banking excites you and you want to have fun while doing it, this role may be the perfect fit. As we continue to expand, we proudly serve over 780,000 Canadians through Equitable Bank, Canada’s Challenger Bank™, and have been in operation for over 50 years. Our wholly owned subsidiary, Concentra Bank, supports credit unions across Canada, serving over six million members. Together, we manage over $138 billion in assets with a clear mission to drive the evolution of Canadian banking and enrich people's lives. Our EQ Bank digital platform has been recognized as one of the top banks in Canada by Forbes since 2021.

Sodexo Canada Ltd. is seeking a passionate and dedicated bilingual cook to join our Campus Division team in Montreal. As a Bilingual Cook, you will play a vital role in delivering exceptional culinary experiences to our clients and guests. This is an exciting opportunity for someone looking to start their career in a dynamic and collaborative kitchen environment.

Join our dynamic team as an Application Support Specialist!If you reside in the Greater Montreal area and are passionate about technology and customer satisfaction, this role is for you. Initially, you will be required to work on-site for the first three months, transitioning to a hybrid model with 3 to 4 days in the office thereafter.This position is part of Consoltec, a key member of the XTM family, dedicated to providing innovative solutions in linguistic project management. Our flagship product, FlowFit, empowers translation companies and linguistic services with cutting-edge technology.XTM Group is committed to enhancing localization processes globally, delivering top-tier platforms that streamline translation management. Our corporate culture fosters teamwork and collaboration, with a strong emphasis on inclusivity and the value of every employee's contribution. Our core values propel us towards our vision of being the premier Translation Management System (TMS) provider for enterprises.In this role, you will be responsible for offering exceptional technical support to our clients through various channels, including Jira Service Management, live chat, phone calls, and video conferencing. You will troubleshoot technical issues, propose improvements, and collaborate closely with the IT department on projects, including feature enhancements and updates for the FlowFit TBMS product.Key Responsibilities:Oversee the progress of incident resolution, ensuring timely completion.Communicate status updates to relevant stakeholders.Uphold customer satisfaction by providing prompt and effective support.Maintain detailed records of operational tasks and monitor their execution.Contribute to the enrichment of our knowledge base with updated procedures and operational instructions.Implement and maintain standardized methods and procedures for optimal efficiency.Ensure compliance with audit, quality, and safety standards.Support Duties:Address customer inquiries regarding incidents, service requests, and general information.Provide expert technical guidance on our FlowFit TBMS system.Document problem resolutions and contribute to knowledge sharing.

Responsibilities:Assist the site manager with all facility requests, oversee vendor management, conduct site inspections, and respond to service calls. You will be expected to be present on-site during normal office hours, totaling 40 hours per week.Oversee the operation of all building systems, ensuring the safety of individuals and the security of premises (including locks, doors, hardware, and cameras), as well as the heating, ventilation, plumbing, electrical systems, and emergency power supplies (UPS, generator), among others. Manage and guarantee the quality of building and site services, including janitorial, landscaping, and snow removal.Conduct routine inspections at satellite facilities within the greater Montreal area.Maintain a customer-centric approach and cultivate positive relationships with site tenants.Your Impact:Conduct daily rounds.Maintain and organize mechanical rooms and order supplies as necessary.Monitor overflowing garbage during rounds.Manage access to site doors.Inspect lighting systems.Check HVAC systems.Inspect ceiling tiles for stains.Shovel/salt perimeter doors as needed.Inspect roofs and clean drains.Conduct weekly/monthly generator exercises.Manage the Building Management System (BMS) including set points, occupancy thresholds, etc.Develop energy-saving initiatives and cost-reduction strategies.Propose improvements on capital expenditures.Coordinate and lead annual fire evacuation drills.Work closely with site tenants, vendors/subcontractors, and clients to achieve measurable and sustainable results while executing tasks with minimal disruptions.Ensure proper follow-up with clients and develop/maintain positive relationships with internal and external customers.