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Bilingual Customer Service Representative - French Speaker

On-site Full-time

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Experience Level

Entry Level

Qualifications

Fluency in French and English is essential. Strong communication and interpersonal skills. A customer-oriented mindset with a passion for helping others. Ability to work in a fast-paced environment. Previous experience in customer service is a plus, but not required.

About the job

lastminute.com is looking for a Bilingual Customer Service Representative based in Madrid. This role centers on supporting French-speaking customers, handling their questions, and helping resolve any issues that arise. The goal is to ensure every customer enjoys a smooth and positive experience.

What you will do

  • Serve as the main point of contact for clients who speak French
  • Answer customer inquiries and provide clear, accurate information
  • Handle and resolve problems in a professional, efficient manner
  • Help create a positive journey for each customer

Requirements

  • Fluent French language skills
  • Strong communication abilities and a knack for solving problems
  • Interest in providing helpful and attentive customer service

About lastminute.com

lastminute.com is a leading online travel and leisure retailer, specializing in providing customers with the best travel deals and experiences. Our mission is to make travel accessible and enjoyable for everyone. We pride ourselves on our innovative approach and commitment to customer satisfaction.

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