About the job
lastminute.com is looking for a Bilingual Customer Service Representative based in Madrid. This role centers on supporting French-speaking customers, handling their questions, and helping resolve any issues that arise. The goal is to ensure every customer enjoys a smooth and positive experience.
What you will do
- Serve as the main point of contact for clients who speak French
- Answer customer inquiries and provide clear, accurate information
- Handle and resolve problems in a professional, efficient manner
- Help create a positive journey for each customer
Requirements
- Fluent French language skills
- Strong communication abilities and a knack for solving problems
- Interest in providing helpful and attentive customer service

