About the job
Job Title: Behavioral Health Administrative Coordinator
Position Type: Full-Time
Work Schedule:
- Monday – Friday: 10:00 AM – 8:00 PM CDT
- Saturday: 10:00 AM – 4:00 PM CDT
Salary: $5 – $6 per hour (depending on experience)
Job Code: RB-TBH
Workplace: Remote
Preferred Candidate Location: Philippines or Latin America
About the Role
Join a dynamic and expanding behavioral health practice as a dedicated Virtual Assistant. This full-time position offers a unique opportunity to contribute to a significant restructuring phase, with prospects for professional growth and advancement as the team expands.
We are searching for an individual who is proactive, detail-oriented, and excels in a fast-paced healthcare environment. Your contributions will enhance patient communication, assist in scheduling, and improve operational efficiency, directly influencing patient care and the practice's growth.
Key Responsibilities
- Phone Call Management: Answer all incoming calls promptly, ensuring no missed calls.
- Patient Intake & Scheduling: Oversee the intake of new patients and coordinate appointments effectively.
- Referral Processing: Manage referrals and ensure timely follow-ups.
- No-Show Follow-Up: Reach out to patients at least twice and send text reminders with appropriate documentation.
- Insurance Verification & Prior Authorizations: Accurately process and verify patient insurance coverage.
- Speed-to-Lead Response: Follow up on new inquiries/referrals within 5 minutes, a critical KPI.
- Patient Support: Provide assistance with patient questions, including basic clinical inquiries when appropriate.
- Objection Handling (Nice-to-Have): Comfortably address basic patient concerns over the phone.
- Team Collaboration: Participate in daily Zoom meetings with the team.
Performance Goals
- Ensure all incoming calls are answered immediately.
- Maintain rapid response times for new leads and referrals.
- Enhance patient attendance through structured follow-ups.
- Support the clinic’s goal of achieving 100 patients/month.
Growth Opportunities
- As the client undergoes operational restructuring, there may be significant team expansion.
- High-performing individuals may find opportunities for long-term stability and career advancement.
Requirements
Core Qualifications
- HIPAA-trained and certified (required).
- Proven experience in healthcare administrative tasks.
- Experience in behavioral health or mental health practices (preferred).
- Ability to handle patient inquiries beyond scheduling (e.g., medication side effects, general clinical questions).
- Excellent communication skills (clear spoken and written English required).
