About the job
Backend Engineer
Join Gradient Labs, where we are revolutionizing customer service standards.
Established in 2023, we have rapidly transitioned from concept to a dynamic team, serving clients you recognize and trust. Our AI-driven solution empowers businesses to manage complex customer support challenges with confidence and efficiency, ensuring transparency and reliability in outcomes.
Our dedicated team comprises seasoned professionals from esteemed organizations like Monzo, Pleo, and Google. We operate in a hybrid work model from our London office, conveniently located a short walk from Liverpool Street Station, fostering collaboration in person 2-3 days weekly.
If you're eager to confront challenging AI problems and contribute to the evolution of customer operations, we invite you to apply!
Your Impact
This role transcends maintenance; at Gradient Labs, you will take charge of critical systems — from initial architectural choices to production, scaling, and navigating obstacles along the way.
You will engineer the infrastructure that underpins reliable autonomous AI agents in real-world scenarios. This requires designing for resilience, ensuring observability, and deploying with assurance rather than waiting for an elusive perfect specification.
Develop the OS for AI Agents — Build a secure, scalable platform that allows rapid iterations on autonomous agent capabilities, ensuring AI performs effectively in production.
Implement Resilient Systems — Design and manage systems that withstand failures and resource constraints, with comprehensive observability integrated. Reliability is a fundamental expectation.
Transform Products from Concept to Scale — Initiate projects from scratch, make pivotal architectural decisions, and retain responsibility as they expand. We are committed to our builds and see them through.
Embrace Agility — Work in small, iterative cycles. Frequent deployments are expected. Comfort with uncertainty is imperative — our mission evolves faster than any roadmap.
What You Bring
Extensive experience developing production software in a fast-paced environment, ideally within fintech, AI, consumer technology, or similarly high-stakes industries.
Strong problem-solving skills and a proactive approach to engineering challenges.
Familiarity with modern software development practices and methodologies.
Ability to work collaboratively within a team and communicate technical concepts effectively.

