B2B Software Customer Support Specialist in Dubai

Join our team at RAKBANK as an E-Commerce Integration and Support Specialist, where you will play a pivotal role in optimizing our e-commerce platforms. We are looking for a proactive and technically adept individual to facilitate the smooth integration and ongoing support of our e-commerce solutions. You will ensure that merchants are seamlessly onboarded, maintain optimal platform performance, and uphold compliance standards while providing exceptional support to both internal and external stakeholders.Integration & Technical SupportOversee the integration of payment gateways, merchant APIs, and various e-commerce platforms with bank systems.Work closely with IT and vendor teams to ensure a flawless onboarding experience for merchants.Identify and resolve technical issues related to transactions and integrations efficiently.Create and maintain detailed documentation for APIs, integration workflows, and support procedures.Merchant & Customer SupportDeliver expert technical assistance to merchants utilizing the bank’s e-commerce solutions.Continuously monitor transaction flows, proactively troubleshooting and resolving issues as they arise.Conduct training sessions for merchants and internal teams, focusing on effective system usage and best practices.Platform Management & OptimizationGuarantee the availability, reliability, and performance of e-commerce services.Collaborate with UX/UI teams to improve customer experience across digital channels.Assist in deploying new features, payment methods, and promotional campaigns.Compliance & SecurityEnsure all integrations adhere to UAE Central Bank regulations and internal security policies.Monitor for fraud indicators and work alongside risk teams to mitigate potential threats.Safeguard data privacy and transaction integrity across all platforms.Reporting & AnalysisGenerate comprehensive reports on transaction volumes, merchant performance, and system uptime.Analyze feedback from merchants and customers to propose actionable platform enhancements.

About UsKAYALI, established in 2018 by the renowned beauty entrepreneur and fragrance enthusiast, Mona Kattan, is a luxury fragrance brand that embodies the essence of Middle Eastern heritage and the art of scent layering. Our name translates to 'my imagination' in Arabic, reflecting our mission to create modern fragrance experiences that resonate with personal moods and cultural rituals. We believe in the power of scent to foster goodwill and self-love, and our unique fragrances are crafted with the finest ingredients sourced from world-class perfumers. Each scent tells a distinct story, encased in exquisitely designed bottles that highlight true craftsmanship.Our VisionWe aim to inspire a global community of fragrance aficionados by sharing innovative, luxurious scents and educating others on our cherished Middle Eastern fragrance traditions. As we continue to grow our digital presence, we are looking for a proactive E-Commerce Director who will spearhead our online sales initiatives and enhance our e-commerce landscape.Position OverviewThe E-Commerce Director will be pivotal in devising and executing a robust e-commerce strategy designed to elevate sales, bolster brand visibility, and enrich customer experiences across all digital platforms. This role demands a strategic thinker with technical acumen and exceptional leadership skills to guide a burgeoning team and work collaboratively with various departments.

About UsKAYALI, founded in 2018 by beauty entrepreneur Mona Kattan, embodies creativity and passion in the world of fragrances. The name KAYALI translates to 'my imagination' in Arabic, reflecting our commitment to crafting a modern fragrance experience that draws inspiration from Mona's rich Middle Eastern heritage. Our luxurious scents are designed not just to smell good, but to enhance moods and embody acts of goodwill and self-love. Each fragrance is meticulously crafted with the finest ingredients and represents true artistry, from their enchanting notes to their exquisite jeweled bottles.Our VisionAt KAYALI, our mission is to empower everyone to feel like the diamond they are. We aim to cultivate a global community of fragrance enthusiasts by sharing our innovative and luxurious scents, educating our audience about fragrance layering, and introducing Middle Eastern scent rituals to the world.Position OverviewWe are on the lookout for a skilled UX/UI Designer to enhance our digital content for our e-commerce platform. This role offers a unique opportunity to develop a diverse skill set while contributing to a rapidly growing online business. You will report directly to the E-commerce Director and collaborate closely with our E-commerce and Marketing Teams.Key Performance Indicators: Brand website conversion rates, user engagement metrics (time on site, bounce rate), email open/click rates, and the performance of paid media campaigns.Main Responsibilities:Website Design:Create and develop an aesthetically pleasing and responsive e-commerce website that mirrors our brand identity.Ensure that the website design communicates the brand's uniqueness, sophistication, and exclusivity.Optimize site performance for a seamless user experience across all devices including desktop, mobile, and tablet.User Experience (UX) and Interface (UI) Design:Design intuitive navigation and interface elements that enhance user engagement and encourage conversions.Conduct user research and usability testing to inform design improvements.Guarantee a user-friendly website focusing on easy navigation and a streamlined checkout process.Brand Integration:Uphold and enhance the brand’s visual identity across digital platforms including the website, newsletters, and paid media assets.Design elements that effectively convey our brand heritage and message.Work closely with the marketing team to ensure consistent brand messaging across all digital touchpoints.

Role overview The Cluster E-Commerce & Distribution Manager at Minor International leads digital strategy and distribution for a group of properties based in Dubai. This position centers on improving how products and services reach customers through various online channels. The manager plays a key part in shaping digital experiences and ensuring that distribution runs smoothly across platforms. Main responsibilities Lead e-commerce activities for multiple platforms within the cluster Improve and streamline distribution processes to support reliable delivery of products and services Enhance digital channel performance with a focus on customer satisfaction Support growth by contributing new ideas for online sales and distribution Location This role is based in Dubai.

Join TikTok as a Client Solutions Manager for the Türkiye and South Asia Retail & E-commerce sectors, where your Turkish language skills will be invaluable. TikTok, a leader in short-form mobile video, aims to inspire creativity and bring joy to users worldwide. With offices in Dubai and across major global cities, we are committed to fostering innovation and collaboration.In this pivotal role, you will serve as a strategic partner and consultant, leveraging your expertise in advertising solutions to help our clients excel. Your mission will include managing and optimizing client relationships, developing impactful marketing strategies, and driving measurable results in various industries ranging from fashion to electronics.Collaboration is key as you work alongside Client Partners to execute campaigns effectively and deliver actionable insights that lead to long-term growth. Embrace the fast-paced environment at TikTok and be part of a team that thrives on creativity and shared success.

Role Overview WPP Media is hiring a Commerce Manager based in Dubai, United Arab Emirates. This role focuses on developing and executing commerce strategies that support revenue growth and improve customer engagement. What You Will Do Work with cross-functional teams to plan and launch commerce initiatives Analyze market trends and consumer behavior to inform strategy Optimize online sales channels for better performance Use data insights to refine product offerings and drive sales Location This position is based in Dubai, United Arab Emirates.

Join our dynamic team at Spocket as a Customer Success Specialist where your passion for helping others will shine. In this role, you will be at the forefront of our customer engagement efforts, assisting users with their inquiries and ensuring they have an exceptional experience with our platform.Your excitement for this role stems from the opportunity to...Interact with users through email and online chat, providing solutions to their queries and challenges.Deliver outstanding customer service, highlighting the benefits of our software and how it can empower users in their business endeavors.Collaborate with the tech team to escalate bugs and product concerns as necessary.Conduct phone conversations with customers when required, ensuring clarity and support.Work together with colleagues to create insightful articles that enhance the experience for retailers and suppliers using Spocket.Collect user feedback and feature requests to influence Spocket’s product development strategy.

Why This Role MattersThe role of the ICT Support Specialist is vital for ensuring that all employees have consistent access to technology and digital tools, which facilitates seamless business operations. By providing timely troubleshooting, managing system access, and offering hardware support, this position significantly reduces downtime and boosts productivity. Acting as the first point of contact for ICT-related issues, the specialist plays a crucial role in maintaining a secure, efficient, and well-supported IT environment that enables the organization to function effectively and meet its strategic goals.What You’ll DriveReceive, log, and manage ICT issues and service requests through approved channels (email, portal, phone).Categorize, prioritize, and assign tickets based on urgency and impact.Provide first-level troubleshooting and resolution for common ICT issues, escalating unresolved problems to higher support teams when necessary.Maintain accurate ticket status updates and document resolution notes before ticket closure.Assist users with login/password issues, Microsoft 365/email access, PC/laptop/printer/peripheral issues, and basic network or connectivity problems.Provide support remotely or on-site as required.Guide users on utilizing self-service portals and knowledge base resources.Prepare ICT assets (laptops, desktops, mobile devices) for new employees and assist with account creation, email/system access setup, and standard software installations.Support offboarding by coordinating access removals, tracking asset returns, and managing license reassignment.Maintain up-to-date records of ICT assets, track movements, replacements, and execute basic inventory updates.Conduct basic hardware diagnostics and replacements (mouse, keyboard, HDD/SSD, RAM) and liaise with vendors for warranty repairs.Communicate effectively with users regarding ticket statuses, expected resolution steps, and available workarounds.Follow up post-resolution to ensure user satisfaction and document recurring issues along with their resolutions.Update or suggest improvements to help articles and FAQs.Strictly adhere to ICT procedures, SOPs, and security guidelines, while supporting endpoint security measures such as patching and encryption checks.

About SFORS SFORS is a trading company focused on global financial markets. For over 20 years, the team has invested in trader development, technology, risk management, and trading strategies. The company operates solely with its own funds and does not seek outside investment. Role Overview: L1 Technical Support Specialist This on-site role is based in Dubai, United Arab Emirates. The L1 Technical Support Specialist will join the IT Support team and work from 10:00 AM to 6:00 PM (Kyiv time). Main Responsibilities Manage service desk requests: prioritize, classify, and escalate to L2 following SLAs. Prepare equipment and set up workstations for new employees, including OS and software installation. Install, configure, and troubleshoot both hardware and software. Maintain workstations through updates, component replacements, and technical servicing. Diagnose and repair PCs, and organize regular service maintenance. Support peripheral equipment such as printers, scanners, and conferencing systems. Track and manage company assets, ensuring accurate equipment records. Requirements Strong understanding of PC hardware and computer technology fundamentals. Administrative-level experience with Windows 10/11 and MacOS. Hands-on experience with ServiceDesk systems. Basic networking skills, including TCP/IP, routing, and network equipment configuration. Experience supporting and configuring peripheral devices. English at A2 level or higher. Customer focus and clear communication skills. Discipline and ability to work well within a team. Benefits Free accommodation in company housing in Cyprus for up to 2–3 weeks per year during vacations or business trips.

Are you a visionary leader with a passion for strategic integration? At Jobs for Humanity, we are looking for a Strategic Integrator to drive our mission forward. In this role, you will collaborate with cross-functional teams to enhance our operational efficiencies and foster innovative solutions. Your ability to analyze complex situations and develop strategic plans will play a crucial role in our growth.

SFORS is a trading company in Dubai focused on global financial markets. For over twenty years, the company has developed traders, invested in advanced trading technology, and built strong risk management practices to support its proprietary trading operations. SFORS trades exclusively with its own capital. Role overview The Cloud Services Support Specialist joins the IT Support team to help manage and support SFORS’s cloud-based services and related IT resources. This position plays a key part in ensuring smooth daily operations for internal teams relying on these platforms. Main responsibilities Technical support: Respond to user requests via the ServiceDesk system. Provide support for IT services, software, and cloud platforms. Troubleshoot and resolve technical issues as they come up. Resource management: Monitor and manage company services such as Atlassian, Google Workspace, ESET, and Slack. Adjust configurations, set up and configure work environments, and manage domain names and hosting. Coordinate with external technical support when needed. Collaboration: Work with L1 support specialists and engineers to implement approved updates and standards. Communicate infrastructure changes to other departments and update shared service assets across business units. Asset tracking and payment: Keep asset records current in the database as accounts are provisioned or closed. Process and knowledge documentation: Write clear documentation and instructions for software and equipment to assist internal users. Location This role is based in Dubai, United Arab Emirates.

Join Binance as a Payment Integration Operations Manager, where you will oversee and optimize payment integration processes, ensuring smooth and efficient transactions. This role involves collaborating with cross-functional teams to enhance payment systems, improve user experience, and drive innovation in payment solutions.

About Sardine Sardine builds technology to help banks, retailers, and fintech companies prevent fraud and comply with AML regulations. The platform uses device intelligence, behavioral biometrics, machine learning, and AI to stop fraud before it happens. Over 300 organizations around the world rely on Sardine to protect against identity fraud, payment fraud, account takeovers, and social engineering scams. Sardine has raised $145 million from investors including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures. Our Culture Remote-first company with hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo. Team members can work from anywhere. Values self-driven people who take ownership and have a strong desire to grow. Focuses on results rather than hours worked. Work-life balance is encouraged, so team members can attend family events, keep appointments, and have time for friends outside of work. Role Overview: Integrations Engineer The Integrations Engineer will lead client onboarding for Sardine’s fraud and compliance products. This role manages end-to-end integrations, translating client requirements into practical solutions and ensuring smooth deployments. The position involves hands-on work with both clients and internal teams, and suits someone who enjoys solving complex problems and building scalable solutions. What You Will Do Manage the implementation and integration of Sardine’s fraud and compliance products for clients. Work closely with clients throughout onboarding, offering support to ensure successful adoption. Maintain and improve APIs, SDK documentation, integration guides, and related support materials. Analyze client needs from both technical and functional perspectives, designing solutions based on a deep understanding of Sardine’s systems and products. Location This role is based in Dubai, United Arab Emirates.

Lead the implementation of Jira Software, Confluence, and other Atlassian products for Infosysta clients, providing comprehensive solutions for collaboration, tracking, agile project management, SDLC/ALM, DevOps, task management, and more.Customize and integrate Jira and related Atlassian products with client systems to enhance operational efficiency.Deliver high-quality customer support, both on-site and remotely, for Atlassian products including Jira Software, Jira Service Desk, Confluence, Bitbucket, and Bamboo.Work collaboratively with developers and technical analysts in Infosysta to ensure successful project delivery for clients.Maintain accountability for delivering exceptional service quality and achieving high customer satisfaction with Infosysta products.Gather functional and technical requirements from clients as necessary, draft technical specifications, and implement them within Jira and Confluence.Install, configure, and operate various tools integrated with Jira and Confluence.Provide functional and technical administration of Jira and Confluence.Analyze log files, summarize findings, and troubleshoot relevant issues effectively.Perform quality assurance testing and validation for Infosysta products and add-ons.Compile summary reports and minutes from meetings, outlining clear action plans.Undertake additional duties as required.Conduct SQL debugging for databases such as Oracle, MSSQL, or MySQL.

Join our innovative engineering team at gsstech-group as an Automation Engineer specializing in Node.js and AI integration. We are looking for a talented individual who not only possesses hands-on experience in developing full-stack applications but also has a passion for harnessing AI code generation tools to streamline development processes and enhance engineering productivity.Key ResponsibilitiesDesign, develop, and maintain scalable full-stack applications utilizing Node.js and React.Build and optimize RESTful APIs and microservices for improved service delivery.Create responsive, high-performance user interfaces leveraging React.Integrate AI code generation tools effectively (e.g., GitHub Copilot, Claude Code, Cursor) to maximize efficiency.Employ prompt engineering techniques to boost coding productivity.Write clean, maintainable, and well-tested code to ensure software quality.Collaborate with cross-functional teams to define and implement new features.Participate in code reviews and contribute to establishing engineering best practices.Troubleshoot, debug, and resolve production issues swiftly and effectively.

Join Trendyol, a leading e-commerce platform in the Middle East, as a Paralegal. In this pivotal role, you will assist our legal team in managing legal documents, conducting research, and ensuring compliance with local regulations. You will play a critical role in supporting the legal function of our fast-paced business environment.

Join Namshi as a Buying Assistant and play a crucial role in our procurement process. You will be responsible for processing all purchase orders, ensuring accuracy in coding and managing information through Excel order sheets including order trackers, buyer trackers, order confirmations, packing lists, and payment records.In this role, you will act as a liaison between suppliers and buyers, facilitating prompt deliveries and addressing any delivery-related issues. You will communicate effectively with our warehouse team to oversee the number of deliveries received within the expected time frames.Stay informed about the department's open-to-buy (OTB) status and the valuation of each brand/category. Assist with reorders and replenishment needs as necessary.Work collaboratively with the Merchandising team to analyze reports and ensure that orders align with budgetary goals and plans. You will also assist the Buyer in organizing procurement documents systematically for easy auditing.Your responsibilities will include soliciting quotes from suppliers, tabulating bids, and ensuring that product descriptions on our website are accurate and comprehensive. Maintain precise records of cost and selling prices, updating them as needed.Create purchase orders that include essential details such as terms of delivery, delivery dates, payment terms, and pricing. Ensure that all data entry tasks are completed in compliance with the buying critical path.Collaborate with colleagues to ensure the consistency of information and share best practices while enhancing your knowledge of our systems. Additionally, you will provide ongoing support to the customer service team to ensure the highest level of customer satisfaction.

Join our dynamic team at Trendyol, a leading e-commerce platform in Turkey, as a Media Planning Professional. We are looking for a dedicated Turkish speaker who is passionate about media strategies and has a keen eye for analytics. You will play a vital role in planning and executing media campaigns that resonate with our target audience.

Join Capital as the Head of Risk for our E-Money division in the MENA region. In this pivotal role, you will be responsible for overseeing risk management strategies, ensuring compliance with regulatory frameworks, and safeguarding our financial operations. You will lead a dynamic team, driving innovation and excellence in risk assessment and mitigation.