B2B Software Customer Support Specialist in Dubai

About FreshaFresha stands as the premier marketplace platform for beauty and wellness, trusted by millions of consumers and businesses globally. With over 130,000 businesses and 450,000 stylists utilizing our services, Fresha has successfully processed more than 1 billion appointments to date.Headquartered in London, UK, Fresha operates 15 offices worldwide across North America, EMEA, and APAC.Our platform empowers consumers to easily discover, book, and pay for beauty and wellness appointments with local businesses. In turn, beauty and wellness professionals leverage our all-in-one platform to effectively manage their operations through advanced business software and financial tech solutions.Fresha’s ecosystem equips merchants with the essential tools to operate smoothly, facilitating appointment bookings, point-of-sale systems, customer records management, marketing automation, loyalty programs, beauty product inventory, and team management.Our consumer marketplace unlocks significant revenue potential for partner businesses by harnessing the power of online bookings and automated marketing via mobile apps and strategic integrations with leading tech brands such as Instagram, Facebook, and Google.Role OverviewIn line with our ambitious growth plans, we are on the lookout for a talented B2B Software Support Specialist to join our global Software as a Service (SaaS) team.You will work closely with our partners, managing support tickets and communicating through various channels including email, voice/phone, live chat, social media, WhatsApp, and SMS at Fresha.This role is an excellent opportunity for individuals seeking a dynamic, fast-paced environment, who thrive on autonomy, enjoy challenges, and aspire to make a meaningful impact.

Job DescriptionJoin PulseMediaNL as a Customer Service Representative, where you will be the first point of contact for our valued customers. Your role is critical in delivering exceptional service that embodies our dedication to quality, responsiveness, and customer satisfaction. You'll assist clients throughout their journey, addressing inquiries, offering guidance, and helping them maximize our services.This position is perfect for empathetic, solutions-focused individuals who excel in a fast-paced digital environment.Your ResponsibilitiesCustomer Support & CommunicationPromptly respond to customer inquiries via email, chat, and phone with professionalismDeliver precise information regarding our products, services, and proceduresEnsure that every interaction fosters a positive and constructive customer experienceIssue ResolutionEfficiently investigate and resolve customer issues, escalating when necessaryTake full ownership of customer concerns from initial contact to resolutionFollow up with customers to ensure their satisfaction and closureCustomer Experience & ImprovementIdentify recurring issues and communicate insights with internal teamsContribute to enhancing support processes and the customer journeyMaintain accurate and detailed records of customer interactions in our internal systemsCollaborationCollaborate closely with Sales, Operations, and Product teams to meet customer needsSupport internal initiatives aimed at boosting customer satisfaction and retention

Join our dynamic team at flatgigs as a Tech Support Lead! In this role, you will spearhead our technical support efforts, ensuring that our clients receive efficient and effective assistance. You will lead a team of support specialists, guiding them in troubleshooting and resolving customer issues, while also contributing to the continuous improvement of our support processes. If you are passionate about technology and customer service, and have a knack for problem-solving, we want to hear from you!

**Senior B2B Software Sales Executive**(DataMax AI – Fully Remote)DataMax AI stands at the forefront of the AI revolution in Enterprise Asset Management, delivering genuine applied AI solutions that are already making a significant impact on global operations. With an expanding pipeline and a pioneering AI reporting layer (MRAAS), we are on a rapid growth trajectory.We invite you to be part of our dynamic, remote-first team as a Senior B2B Software Sales Executive.Why Choose DataMax AI? Be part of a trailblazing AI technology company — a career-defining opportunity. Engage in selling real applied AI software embraced by enterprises globally. Enjoy the benefits of a fully remote role, with flexibility and international exposure. Collaborate directly with founders and engineering teams on significant enterprise accounts. Play a crucial role in shaping one of the fastest-growing AI firms in the EAM sector.What We Provide A competitive base salary tailored for top-tier B2B SaaS talent. Earn up to 20% commission on closed sales revenue. Receive quarterly performance bonuses. Enjoy a clear and accelerated career progression into leadership roles (Senior AE → Sales Manager → Global Sales Director). A fully remote work culture. The chance to be a founding member of a forthcoming global AI leader.Key Responsibilities Develop and oversee a high-velocity B2B software sales pipeline across Europe, the Middle East, the UK, and North America. Conduct discovery calls, product demonstrations, ROI analyses, and technical discussions. Collaborate closely with the Technical AI team to craft proposals that address genuine customer challenges. Establish channel partnerships with IBM allies, EAM providers, and enterprise clients. Consistently meet and exceed monthly and quarterly sales objectives. Represent DataMax AI at both virtual and in-person industry events and webinars. Provide valuable insights to product and engineering teams to influence product roadmap and positioning.Essential Qualifications A minimum of 3–5 years of experience in B2B software or technology sales (SaaS or enterprise software is essential). A proven track record of meeting or surpassing sales quotas. Proficiency in selling to mid-market or enterprise accounts. Ability to communicate AI solutions clearly and effectively. Confidence in conducting demos, drafting proposals, and engaging in executive-level conversations. A highly motivated and energetic individual, comfortable in a fast-paced startup environment.Preferred Qualifications Experience with AI technologies and their applications in business. Familiarity with enterprise sales processes and methodologies.

Join our dynamic team as an Application Support Engineer in Dubai, UAE. In this role, you will be responsible for providing high-quality support for our applications, ensuring optimal performance, and addressing any issues that arise. You will collaborate closely with development teams to troubleshoot and resolve application-related problems, as well as assist users in navigating our software solutions.

SanaCommerce is seeking a Product Software Architect in Dubai. This position centers on designing and building software that strengthens the company’s product lineup. Role overview The Product Software Architect partners with teams from different disciplines to plan, develop, and deliver new applications. The work involves making key decisions about architecture and technology direction. What you will do Collaborate with colleagues across engineering, product, and other functions Create and refine software designs for new and existing products Guide the implementation of technical solutions that support business goals Impact This role plays a central part in shaping SanaCommerce’s technology stack and supporting the evolution of its products.

Become a part of EVA Pharma, an esteemed pharmaceutical organization committed to championing health and well-being as a fundamental human right. As a recognized leader in the industry, we pride ourselves on being an exceptional workplace that nurtures a creative and supportive atmosphere for all our employees.Job SummaryWe are looking for a dedicated and skilled Administrative Specialist to join our vibrant team.The successful candidate will play a key role in our mission to advance human health and well-being, ensuring adherence to the highest standards of excellence in our field.Key Responsibilities:Process invoices, expense reports, and other financial and administrative duties.Oversee executives’ schedules, arrange appointments, and coordinate travel logistics.Manage incoming communications, including emails and calls, prioritizing and redirecting as needed.Organize meetings, prepare agendas, record minutes, and track follow-up actions.Act as a liaison between executives and both internal and external stakeholders.Execute general administrative tasks and any other responsibilities as assigned.

Join Fuku, a pioneering technology firm at the forefront of software innovation, dedicated to providing cutting-edge solutions that drive business success. As a Software Engineer, you will play a critical role in designing, developing, and maintaining robust software applications that meet our clients’ needs.Your responsibilities will include:- Crafting and refining high-quality software solutions.- Collaborating with diverse teams to conceptualize, design, and launch new features.- Producing clean, scalable, and efficient code in line with best practices.- Engaging in code reviews to uphold standards and enhance code quality.- Diagnosing and resolving software defects and performance challenges.- Actively contributing to the enhancement of our development tools and processes.- Keeping abreast of emerging technologies to integrate into ongoing projects as necessary.- Documenting software designs, technical specifications, and development workflows.

We are seeking a highly skilled Coating Specialist to join our dynamic team in Dubai. The ideal candidate will bring at least 8 years of experience in metal treatment and surface coating techniques. This role involves working with various coating processes, including copper plating, phosphating, and PTFE Coating (Xylan1 and 2), among others.As a Coating Specialist, you will play a pivotal role in the manufacturing of precision components for the oilfield and aeronautical sectors. We provide a competitive monthly salary ranging from 3,500 to 6,000 AED, along with accommodation and transportation provided by the company.Enjoy three meals a day with a small monthly deduction if enrolled in the company mess. Additionally, we offer annual leave pay, medical coverage, life insurance, and workmen's insurance. The standard working hours are 8 hours per day.

Key Responsibilities:Functional Support:Provide in-depth functional support for wholesale banking systems, specifically in treasury, trade finance, and cash management to ensure seamless integration and optimal performance.Incident Management:Effectively manage and resolve application-related incidents to minimize disruptions in business operations.System Configuration:Supervise the configuration and customization of applications to align with business needs.Vendor Management:Foster and manage relationships with application vendors, ensuring adherence to Service Level Agreements (SLAs) and prompt issue resolution.Business Analysis:Conduct thorough business analysis and requirements gathering to facilitate application enhancements and new implementations.Disaster Recovery:Formulate and implement IT disaster recovery strategies for wholesale banking applications, ensuring data availability and system reliability.Training:Deliver comprehensive training and support to end-users, ensuring proficiency in utilizing banking applications.Reporting:Develop and maintain management information reports and dashboards using appropriate tools.Preventive Measures:Proactively identify potential application issues and implement preventive strategies to maintain system stability and performance.

About FreshaFresha stands as the premier marketplace platform in the beauty and wellness sector, trusted by millions of consumers and businesses globally. With over 130,000 businesses and more than 450,000 stylists and professionals utilizing our services, we have successfully processed over 1 billion appointments to date.Headquartered in London, United Kingdom, Fresha operates through 15 offices across North America, EMEA, and APAC.Our platform enables consumers to discover, book, and pay for beauty and wellness services at local establishments. Meanwhile, beauty and wellness professionals leverage our all-in-one platform to efficiently manage their operations with intuitive business software and advanced financial technology solutions.Fresha’s ecosystem provides merchants with the essential tools to operate smoothly, including appointment scheduling, point-of-sale services, customer management, marketing automation, loyalty programs, inventory control, and team management.By utilizing our consumer marketplace, partner businesses unlock significant revenue potential through online bookings and automated marketing, enhanced by integrations with leading tech platforms like Instagram, Facebook, and Google.Role OverviewWith ambitious growth plans on the horizon, we are in search of a dynamic Business Development Manager to join our global team.Reporting to the Head of Sales (GCC) and collaborating closely with the Commercial team and potential partners, you will be fully dedicated to driving new business development initiatives.This role is ideal for a professional who thrives in a fast-paced and ever-evolving environment, enjoys working independently, embraces challenges, and seeks to make a significant impact.

We are looking for a talented Software Developer to join our innovative team in Dubai. The ideal candidate will be responsible for designing, developing, and maintaining robust software systems. This role entails working closely with cross-functional teams, including developers, designers, and product managers, to deliver high-quality software solutions tailored to meet our customers' needs.Key Responsibilities:Software Design & Implementation: Create software architecture, design system components, and write clean, maintainable code.Cross-Functional Collaboration: Collaborate with developers, designers, and product managers to ensure timely delivery of software products that meet customer expectations.Software Testing & Debugging: Conduct thorough testing and debugging to uphold quality standards and ensure defect-free software.Technical Documentation: Develop comprehensive technical documentation to assist users and fellow developers in understanding software functionalities.Staying Current: Keep abreast of emerging trends and technologies to incorporate the best practices and tools in our software development lifecycle.

As a Senior Software Engineer, you will play a pivotal role in transforming business requirements into innovative technical solutions. Your responsibilities will span from clarifying requirements and designing architecture to executing end-to-end development. You will collaborate closely with stakeholders and delivery teams to ensure our applications are secure, scalable, and aligned with strategic business objectives.Key ResponsibilitiesRequirements & Architecture: Collaborate with internal stakeholders and product delivery teams to gather and validate both functional and non-functional requirements. Create solution designs (HLD/LLD), architectural diagrams, sequence flows, and API contracts. Establish technical standards to ensure maintainability, performance, security, and scalability. Lead technical estimations, feasibility analyses, and early identification of dependencies and risks.Software Development: Write clean, modular, and testable code using .NET (Core / .NET 6+) and C#. Develop REST APIs and integrate with various third-party systems (SSO, payment gateways, CRM/ERP, etc.). Design and implement data models and manage database operations utilizing SQL (SQL Server/PostgreSQL) and/or NoSQL technologies. Follow best practices (Clean Architecture, SOLID principles, Domain-Driven Design) and enforce code quality through peer reviews.Collaboration & Coordination: Work in an Agile/Scrum environment alongside DevOps, QA, Architects, BAs, and UI/UX designers. Actively participate in sprint planning and retrospectives, contributing to delivery quality and predictability. Mentor junior engineers through code reviews and technical guidance to enhance team capabilities.Testing & Deployment: Uphold high testing standards through unit and integration testing. Assist with deployments using CI/CD pipelines to ensure smooth production rollouts. Contribute to observability practices, including logging and monitoring, to achieve operational excellence.Troubleshooting & Support: Diagnose production issues and perform root cause analyses, proposing long-term solutions. Support hypercare and stabilization post-launch, contributing to documentation and runbooks.Continual Improvement: Stay updated on emerging technologies and methodologies to enhance product quality. Provide suggestions for improving team workflows, coding standards, and overall product performance.

Join our dynamic team at Spocket as a Customer Success Specialist where your passion for helping others will shine. In this role, you will be at the forefront of our customer engagement efforts, assisting users with their inquiries and ensuring they have an exceptional experience with our platform.Your excitement for this role stems from the opportunity to...Interact with users through email and online chat, providing solutions to their queries and challenges.Deliver outstanding customer service, highlighting the benefits of our software and how it can empower users in their business endeavors.Collaborate with the tech team to escalate bugs and product concerns as necessary.Conduct phone conversations with customers when required, ensuring clarity and support.Work together with colleagues to create insightful articles that enhance the experience for retailers and suppliers using Spocket.Collect user feedback and feature requests to influence Spocket’s product development strategy.

About the RoleJoin our dynamic team at flatgigs as a Lead Software Engineer, where your expertise will guide the design and implementation of robust, scalable backend systems. In this hands-on leadership position, you will collaborate with Product and cross-functional teams to ensure the delivery of secure and efficient solutions.Key ResponsibilitiesDesign and develop reliable, testable, and production-ready backend services.Steer architectural decisions and manage features from inception to completion.Create clean, maintainable code with comprehensive test coverage.Provide mentorship to engineers and establish best practices within the team.Manage system monitoring, incident response, and continuous workflow improvements.Work closely with cross-functional teams and assist in recruitment efforts.

As a Clearing Specialist at Binance, you will play a pivotal role in ensuring the smooth operation and management of our clearing processes. This position requires a keen eye for detail, strong analytical skills, and the ability to work effectively in a fast-paced environment. You will be responsible for monitoring transactions, resolving discrepancies, and collaborating with various teams to enhance operational efficiency.

Binance is seeking an Investigations Specialist based in Dubai, UAE. This position plays a central role in the Investigations team, focusing on cryptocurrency-related cases and collaboration with law enforcement partners. Role overview The Investigations Specialist leads efforts to investigate cryptocurrency activities, partnering with agencies such as the FBI and Europol. The position involves working to identify and pursue malicious actors, as well as refining internal processes to support these investigations. Key responsibilities Lead investigations involving cryptocurrency transactions and activities Work closely with law enforcement agencies, including international partners Contribute to the development and improvement of internal procedures for pursuing and prosecuting malicious actors Location This role is based in Dubai, UAE.

Join gsstech-group as a Senior Software Engineer in Dubai, where you will leverage your extensive expertise in Java and database technologies. We seek a candidate with substantial experience in the banking sector, particularly in corporate lending, along with a proven track record in APIs, system integrations, and delivering comprehensive solutions.Key ResponsibilitiesArchitect, develop, and sustain scalable applications utilizing Java and MS SQL / PL-SQL.Oversee end-to-end solutioning, encompassing requirement analysis, functional design, and execution.Engage with business stakeholders to collect, evaluate, and refine requirements.Facilitate and partake in requirement workshops, stakeholder discussions, and expectation alignment.Guarantee timely project delivery by managing milestones, dependencies, and team coordination.Create and merge APIs and enterprise-level system integrations.Collaborate closely with cross-functional teams such as QA, DevOps, and Product.Adhere to Agile methodologies, actively partaking in sprint planning, stand-ups, and retrospectives.Contribute to DevOps practices, which include CI/CD pipelines and deployment.

About FreshaFresha stands as the foremost marketplace platform in the beauty and wellness sector, earning the trust of millions of consumers and businesses globally. With over 130,000 businesses and 450,000 stylists and professionals utilizing our services, we have successfully processed more than 1 billion appointments to date.Headquartered in London, United Kingdom, Fresha operates through 15 global offices spanning North America, EMEA, and APAC regions.Our platform empowers consumers to discover, book, and pay for beauty and wellness appointments with local businesses easily. Simultaneously, beauty and wellness enterprises leverage our all-in-one platform to manage their operations seamlessly through intuitive business software and innovative financial technology solutions.Fresha’s comprehensive ecosystem equips merchants with all necessary tools to operate their business efficiently, including appointment scheduling, point-of-sale systems, customer records, marketing automation, loyalty programs, inventory management, and team coordination.Our consumer marketplace unlocks substantial revenue opportunities for partner businesses by harnessing the power of online bookings and automated marketing through mobile applications and advanced integrations with prominent technology brands like Instagram, Facebook, and Google.As we embark on our exciting growth journey, we are seeking a highly skilled Professional Services Specialist to join our dynamic global team.In this role, reporting to the Team Lead of Professional Services for Europe & GCC, you will collaborate closely with the Business Development and Account Management Teams. Your key responsibility will be to ensure a high-quality and efficient onboarding process for all our partners entering the Fresha Ecosystem through both Inbound and Outbound channels.This position is ideal for individuals who thrive in a fast-paced, evolving environment, enjoy working autonomously, embrace challenges, and are eager to make a significant impact.At Fresha, we foster a collaborative environment that values face-to-face interactions and teamwork. Therefore, all employees are required to work from the office five days a week.*Fluency in Arabic (reading, speaking, and writing) is a prerequisite for this role.

About VertoAt Verto, we are dedicated to transforming global finance, empowering businesses in Emerging Markets to thrive internationally. Founded by visionary British-Nigerian entrepreneurs Ola Oyetayo and Anthony Oduu, our African roots give us unique insights into the challenges faced with cross-border payments—such as illiquid currencies, exorbitant fees, and sluggish transactions. Africa remains our focal point as we bridge the gap between developing and developed markets, fostering economic growth.Initially launched as a Forex solution for the Nigerian Naira, Verto has developed into a leading platform that facilitates seamless transfers of billions of dollars for thousands of businesses annually. We believe that your business location should not dictate your success or growth potential. We are committed to providing equal access to efficient payment and liquidity solutions that are standard in developed regions.We are proud to be backed by esteemed investors, including Y-Combinator, Quona, and MEVP. With accolades such as the Milken-Motsepe Prize and recognition on lists like CNBC’s fastest-growing UK companies, the Deloitte Fast 50, and Sifted’s fastest-growing UK tech firms, we are shaping a future of effortless cross-border payments.Join us on our journey to revolutionize global finance.Role OverviewSeize the opportunity to play a vital role in our Onboarding Specialists team. This position transcends traditional file processing; you will be instrumental in crafting our global client journey, especially focusing on the UAE. We seek a growth-oriented leader who will not only review applications but also influence our onboarding strategy, bridging high-speed Sales with stringent Compliance in a rapidly growing Fintech environment.About the RoleWe are looking for an enthusiastic and results-driven Senior Onboarding Specialist to oversee the onboarding experience for global customers, particularly in emerging markets, while ensuring compliance with international regulations.What You’ll Be DoingScale Without Borders: Take ownership of the complete onboarding journey for diverse businesses in the UAE and globally. You will explore intricate corporate structures and make decisive partnership calls.Build 360° Client Profiles: Harness client data, external insights, and our innovative technology to create comprehensive client profiles that guide our onboarding process.