Associate Support Representative at Braze | London

Technical Support AssociateLocation: London (Hybrid, 3+ days/week on-site) About Runna Runna builds tools to help everyday runners train like athletes. Our app delivers personalized coaching, structured training plans, and a supportive community. Whether someone is chasing a new 5k personal best or gearing up for a marathon, Runna aims to support every step. Runna is growing quickly. In November 2023, we closed a $6.5 million funding round led by JamJar, with support from Eka Ventures, Venrex, and Creator Ventures. In 2024, Apple named us a global finalist for iPhone App of the Year. In 2025, we joined Strava through acquisition. Our goal: become the leading global training platform for millions of runners. We’re looking for people who want to build something meaningful and lasting as we scale. Role Overview The Technical Support Associate helps Runna users resolve technical questions and troubleshoot app issues. Most problems are handled directly by this team, with only the most complex cases escalated to the Tech Team. This approach lets engineers focus on new features and bug fixes. This role suits someone who enjoys solving problems, cares about fitness, and takes pride in helping others. The work includes maintaining customer satisfaction, resolving technical issues, and building positive relationships in our community. Candidates who thrive on complex challenges and finding solutions will feel at home here. Work Location This is a hybrid position. On-site work in our London office is required at least three days per week (more than half of working time).

Runna is building a dedicated platform for runners, offering training, coaching, and community through a specialized app. With a recent $6.5M funding round and recognition as a global finalist for Apple's iPhone App of the Year in 2024, Runna has joined Strava as of 2025. The company is focused on becoming the top training platform for runners worldwide. This is a chance to join the Customer Experience team in London, where the focus is on delivering thoughtful support to the running community. The team works closely with colleagues around the world to ensure every customer receives consistent and attentive care. What you will do Customer Support on Intercom: Respond to customer questions through the in-app platform. Help users get the most from the Runna App, supporting their training and running goals. Technical & Coaching Escalations: Assist with technical and coaching queries, such as troubleshooting run syncs with Strava or explaining training concepts. Training will be provided to handle these requests confidently. Help Centre Content: Write FAQ and help articles, drawing on personal running knowledge to improve the resources available to the community. Team environment Work alongside a mission-driven group committed to raising the standard of support in health and fitness. The team values collaboration and aims to make a meaningful impact for runners everywhere.

Join Us in Transforming the Running Experience!At Runna, we are assembling a dynamic team dedicated to creating the leading training platform for runners. Our mission is to empower everyday runners to excel through an exceptional app that offers world-class training, coaching, and community support, whether you're aiming to improve your 5k time or preparing for your first marathon.With our recent growth spurt, including a successful $6.5M funding round in November 2023 led by JamJar and partnerships with Eka Ventures, Venrex, and Creator Ventures, we’re positioned for rapid expansion. Notably, in 2024, we were honored to be selected by Apple as one of three global finalists for the iPhone App of the Year. In 2025, we proudly became part of the Strava family!Our ambitious goal is to establish ourselves as the premier global training platform for millions of runners worldwide. As we accelerate our journey post-acquisition by Strava, this is an exceptional opportunity to join us and make a meaningful impact.About the Data Analytics TeamWe are seeking a talented, innovative, and collaborative Senior Data Analyst to enhance our data reporting and analytics capabilities. You will engage with our skilled data analytics team, focusing on exploratory analysis, data documentation, and the design of reusable data models to make our data accessible for a broader audience. You will collaborate with key stakeholders to understand their business inquiries and create insightful dashboards and reports to visualize our data effectively.

Join Our Ambitious Team at Runna!At Runna, we are dedicated to creating the premier training platform for runners of all levels. Our innovative app is designed to transform everyday runners into exceptional athletes, offering world-class training, coaching, and a vibrant community. Whether you're aiming to improve your 5k time or preparing for your first marathon, we support your journey.Our growth trajectory is impressive! In November 2023, we secured a $6.5M funding round led by JamJar, with notable participation from Eka Ventures, Venrex, and Creator Ventures. In 2024, Apple recognized us as one of three global finalists for the iPhone App of the Year, highlighting the innovation and impact of our platform. Furthermore, in 2025, we proudly became part of Strava!Our ambition knows no bounds: we strive to be the leading global training platform for millions of runners worldwide. With our recent acquisition by Strava accelerating our progress, now is an exciting time to join our team and contribute to something truly meaningful. Your RoleWe are seeking a Performance Marketing Manager who will be instrumental in driving our paid social and emerging channel strategies. You will oversee campaign strategy, execution, and optimization across various platforms, collaborating closely with our in-house creative team to achieve rapid and scalable growth. The ideal candidate will possess strong mobile app experience, particularly from a subscription-based business, and a proven track record in driving results through paid social initiatives.With a substantial budget, dedicated creative resources, and a fast-paced team environment, you will be expected to act swiftly, experiment boldly, and stabilize performance against strict Customer Acquisition Cost (CAC) targets. As we continue to expand, you'll have the chance to explore and utilize emerging paid channels such as Reddit and Spotify.Take ownership of performance platforms (e.g., Meta, TikTok, new channels) to plan and execute campaigns across the entire funnel (prospecting, retargeting).Work collaboratively with our creative team to ideate, brief, and analyze advertising creatives.Develop and manage a comprehensive performance testing roadmap (hooks, formats, targeting, landing pages).Continuously monitor and optimize performance to meet CAC/LTV goals on a weekly, monthly, and quarterly basis.Identify and troubleshoot signal issues and attribution gaps (Pixels, AppsFlyer, S2S, SKAN).Enhance measurement frameworks and contribute to incrementality testing.Propose opportunities for new automation strategies and optimizations.

Join Synthesia, the leading AI video platform transforming business communication for over 90% of the Fortune 100 companies. Founded in 2017 and headquartered in London, we have expanded our reach with teams across Europe and the United States.As AI continues to redefine work and communication, our innovative products enhance visual storytelling and skill development, empowering individuals to thrive in their organizations.Having recently closed a successful Series E funding round with $200 million raised, our company is now valued at $4 billion, backed by esteemed investors such as Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, along with founders from Stripe, Datadog, Miro, and Webflow.About the RoleAs a Technical Support Associate, you will play a vital role in delivering exceptional first-line support to our enterprise customers. This position involves assisting with technical inquiries, troubleshooting issues, and progressively tackling more complex challenges as you hone your technical capabilities.You will collaborate closely with experienced Technical Support Specialists and Engineers, gaining invaluable exposure to various technical systems while supporting both customers and internal teams. This is an excellent opportunity to kickstart or advance your career in technical support within a dynamic SaaS environment.Key Responsibilities:Deliver first-line technical support to enterprise customers primarily via live chat, effectively diagnosing and resolving platform issues.Collect and document all pertinent information for reported issues, ensuring precise case documentation and updates.Utilize standard troubleshooting techniques and validated solutions under the guidance of senior team members.Escalate complex or critical issues to Technical Support Specialists or Engineering teams, providing comprehensive diagnostic details.Reproduce reported issues in internal environments to support investigations.Follow up with customers to ensure their issues are resolved satisfactorily.Maintain clear and professional communication with customers throughout the support process.Document solutions, troubleshooting procedures, and new learnings for internal knowledge sharing.About You:1 to 3 years of experience in technical support, helpdesk, or customer service roles.

Join our dynamic team dedicated to creating the leading training platform for runners.At Runna, we empower everyday runners to achieve excellence by crafting an exceptional app that offers world-class training, coaching, and a supportive community for everyone, whether you're working on your 5k time or preparing for your first marathon.Our rapid growth is fueled by our recent milestones, including a successful $6.5 million funding round led by JamJar, alongside notable contributions from Eka Ventures, Venrex, and Creator Ventures. In 2024, we were honored to be selected as one of three global finalists for Apple’s iPhone App of the Year, showcasing the innovative impact of our platform. Furthermore, in 2025, we became part of the Strava family!With our ambitious goal of becoming the premier global training platform for millions of runners, we are seeking individuals passionate about building something meaningful that leaves a lasting impact. With the recent acquisition by Strava accelerating our growth, now is the perfect time to join our journey. Your Future TeamYou will be part of our Product and Engineering team during a thrilling growth phase. At Runna, the Product Design team is still lean, offering you significant ownership and the opportunity to influence our processes. We are assembling a world-class team of ambitious, multidisciplinary designers who thrive on creativity, craftsmanship, and collaboration. This is a unique chance to work on a product cherished by runners globally, and you will report directly to the Head of Product Design.Your Key ResponsibilitiesWe are looking for a proactive, skilled leader to join our talented team and oversee the design of our iOS, Android, and Apple Watch applications. This role is central to our training engine, collaborating closely with founders, running coaches, engineers, product managers, and, most importantly, our customers to shape the future of Runna and running training.Mentor and foster the development of two product designers through consistent coaching and constructive feedback.Balance hands-on design engagement with leadership responsibilities, contributing to critical aspects of your team's work.Steer the design strategy for the Train team, responsible for all training, coaching, and planning features.Address complex design challenges with elegance and user-friendly interfaces.Create prototypes and utilize compelling storytelling to convey the value of your concepts.

At Acturis, innovation is not just a part of our culture; it is embedded in our DNA. Founded in 2000 in the modest garden shed of our co-founder, Theo Duchen, alongside former McKinsey partner David McDonald, we embarked on a mission to transform insurance technology. What began as a daring startup has evolved into a global SaaS leader, earning the trust of the industry.Today, over 100,000 users across more than 40 countries depend on the Acturis platform. By collaborating closely with brokers, insurers, and MGAs, we continuously influence the market and set new benchmarks in both personal and commercial lines.Acturis is proud to be recognized as a Great Place to Work® 2026, maintaining a collaborative, innovative, startup-style culture, even as we expand globally. With over 90% of our hires originating from graduate backgrounds, this is an ideal environment for early-career talent to flourish. Additionally, as an EcoVadis Committed-rated organization, we strive to create long-term value by operating sustainably and responsibly.Your daily responsibilities will include:Resolving system and user issues while providing guidance to customers on platform functionality.Assisting clients in configuring the platform to suit their requirements and testing new software releases.Engaging directly with customers—both onsite and remotely—to analyze their needs and identify opportunities for improvement.Acturis offers a clear path for career advancement, structured training, and early responsibilities, equipping you with the tools necessary for professional growth.What you can expect:A transparent career structure, regular feedback, and three formal performance reviews each year.Chances to lead projects, manage resources, and mentor junior team members.Comprehensive onboarding, industry-recognized training, and funded specialist courses as you progress.

Join Our Mission to Empower Runners!At Runna, we are dedicated to creating the premier training platform for runners of all levels. Our innovative app delivers exceptional training programs, coaching, and a vibrant community, whether you're aiming to improve your 5K time or preparing for your first marathon.With our remarkable growth, including a recent $6.5 million funding round led by JamJar and recognition as one of Apple's global finalists for iPhone App of the Year, we are on an exciting journey. Recently acquired by Strava, we are scaling our ambitions to become the go-to training platform for millions of runners worldwide. Now is a perfect time to join our team and make a meaningful impact!

Join our talented team to create the leading training platform for runners!At Runna, we empower everyday runners to excel by developing an exceptional app that offers world-class training, coaching, and a vibrant community for everyone—from improving 5k times to training for marathons.Our growth is remarkable! In November 2023, we secured a $6.5M funding round led by JamJar, with contributions from Eka Ventures, Venrex, and Creator Ventures. In 2024, we were honored to be one of three global finalists for the iPhone App of the Year by Apple, showcasing our innovation and impact. By 2025, we became part of Strava, further accelerating our journey!Our vision is ambitious: to be the premier global training platform for millions of runners worldwide. As we grow with intention, we seek individuals eager to contribute to something meaningful that leaves a lasting legacy. With the backing of Strava, now is an exciting time to be a part of our journey. The Team You'll JoinWe are in search of innovative, creative, and positive collaborators to become part of our skilled cross-functional engineering team. You will be part of the Train Team, collaborating closely with our modeling teams to integrate essential features aligned with Runna's mission, such as adapting plans for holidays and B races, supporting cutting-edge training plans, and enhancing in-app experiences using our AI/ML tools.You will partner with our CTO and engineering leadership to help shape the future of Runna, receiving unwavering support throughout this thrilling journey. Our roadmap is packed with opportunities to champion new technologies, tackle significant challenges affecting millions of runners, and enhance our existing architecture to elevate our engineering team.Your ResponsibilitiesDesigning, developing, testing, and delivering innovative features across the full stack.Collaborating with the Product team to determine the best solutions for optimal customer experiences.Working with modeling/AI engineers to design the architecture that interfaces between the Runna training engine and the Runna app.Providing technical support to team members as needed.Mentoring and coaching engineers in your team, offering guidance and code reviews while avoiding bottlenecks.

Join Our Visionary Team to Create the Premier Training Platform for RunnersAt Runna, we empower everyday runners to achieve their best by developing an exceptional app that offers top-tier training, coaching, and community support. Whether you're aiming to enhance your 5k performance or prepare for your inaugural marathon, we're here to guide you every step of the way.Our growth trajectory is remarkable! In November 2023, we successfully secured a $6.5M funding round led by JamJar, with contributions from Eka Ventures, Venrex, and Creator Ventures. In 2024, we were honored to be recognized by Apple as one of three global finalists for the iPhone App of the Year, showcasing the innovation and impact of our platform. The journey continued with our acquisition by Strava in 2025!Our aspirations are ambitious: we aim to be the leading global training platform for millions of runners worldwide. As we evolve with purpose, we seek passionate individuals who want to contribute to something meaningful and impactful. With Strava's recent acquisition propelling our mission forward, this is an extraordinary time to become a part of our journey. The Growth Team You’ll Be JoiningWe are on the lookout for a skilled, inquisitive, and experimentation-driven Senior Full Stack Engineer to join our Growth Engineering team. This team is responsible for critical aspects of the user journey at Runna, focusing on both web and app platforms to craft high-quality experiences that convert first-time visitors into dedicated subscribers. You will collaborate closely with product, design, and data teams, as well as our founders and CTO, to enhance how new users discover and engage with Runna.Your ResponsibilitiesDesign, develop, test, and deploy high-impact user journeys and subscription funnels aimed at transforming curious visitors into active, engaged subscribers.Create and execute experiments across both web and app (including onboarding processes, paywalls, and plan discovery experiences) to optimize conversion at every stage of the user journey.Work collaboratively with Product, Design, and Data teams to identify opportunities, establish clear success metrics, and make informed decisions based on experimental outcomes.Partner with other teams to ensure users enjoy a seamless and consistent experience as they navigate through various products and platforms.Implement and sustain the instrumentation, tracking, and tools necessary for understanding user behavior, quickly identifying issues, and accurately measuring impact.Take ownership of features and initiatives that drive user engagement and retention.

Join a dynamic team creating the leading training platform for runners!At Runna, we're dedicated to transforming everyday runners into elite athletes through our state-of-the-art app that offers world-class training, coaching, and a vibrant community. Whether you're aiming to improve your 5k time or gearing up for your first marathon, we are here to help you succeed.Our growth has been remarkable! In November 2023, we secured a $6.5M funding round led by JamJar, complemented by investments from Eka Ventures, Venrex, and Creator Ventures. In 2024, we proudly earned recognition as one of Apple’s three global finalists for the iPhone App of the Year, showcasing our innovative spirit and significant impact. The acquisition by Strava in 2025 has accelerated our mission even further!Our vision is ambitious: to establish ourselves as the premier global training platform for millions of runners worldwide. We are purposeful in our growth and are searching for individuals who aspire to create something meaningful and impactful. With the recent Strava acquisition enhancing our trajectory, there has never been a better time to join us. Your Future TeamWe are on the lookout for a full stack engineer to join our Growth team, primarily focusing on marketing technology. This role places you at the crossroads of product development, data analysis, and marketing efforts – building and supporting the systems that drive our user acquisition, activation, and retention across multiple channels.While Marketing Technology is a key aspect of this position, you'll also engage significantly in full-stack initiatives within our Growth Product Squad – developing new features, launching experiments, and refining them based on user feedback.You will collaborate within our cross-functional Growth squad, closely engaging with product, marketing, and data teams. Key responsibilities include:Enhancing the ways new users discover, trial, and subscribe to Runna.Executing experiments throughout the user journey, from ad engagement to in-app activation and continued user engagement.Managing the essential tools and integrations that underpin our marketing and lifecycle communications.Our Work CultureWe foster cross-functional, collaborative teams united by shared objectives.Our approach emphasizes iterative development, continuous deployment, and a strong commitment to testing and observability.Expect high autonomy and ownership – you will have meaningful responsibility for growth outcomes and the systems that enable them.

Join Our Visionary Team at Runna!At Runna, we are on a mission to create the premier training platform for runners. Our innovative app empowers everyday athletes to excel, providing access to top-notch training, expert coaching, and a supportive community whether you're aiming to improve your 5k or preparing for your first marathon.Our rapid growth is fueled by a strong vision, backed by a recent $6.5M funding round led by JamJar and supported by Eka Ventures, Venrex, and Creator Ventures. In 2024, we had the honor of being named one of Apple’s three global finalists for the iPhone app of the year, and in 2025, we proudly became a part of Strava!We aspire to be the leading global training platform for millions of runners. With our recent acquisition by Strava accelerating our growth, this is an exciting time to join us. As part of our dynamic Train Team, which includes over 35 professionals from engineering, product, design, and coaching, you will play a crucial role in delivering exceptional training experiences to hundreds of thousands of runners worldwide. You will engage in developing personalized training plans at scale, analyzing performance data, and providing insights to our users based on their training and environmental conditions.We embrace a flexible hybrid working model, requiring you to be on-site three days a week at our London office.

Join Acturis, a leading provider of software solutions for the insurance industry, as a Marketing Support Associate in our London office. In this dynamic role, you will assist the marketing team in executing campaigns, managing social media channels, and providing administrative support for marketing initiatives.Your contributions will play a crucial role in enhancing our brand presence and communicating our value to clients. If you are passionate about marketing and eager to help drive success, we would love to hear from you!

Join Synthesia, the premier AI video platform trusted by over 90% of Fortune 100 companies. Established in 2017 and headquartered in London, we have expanded our presence across Europe and the US, driving innovation in visual communication and enterprise skill enhancement.As the AI landscape evolves, so do we. Our cutting-edge products empower organizations to improve communication and develop skills, placing people at the heart of successful enterprises.Following a remarkable Series E funding round that secured $200 million, our valuation has soared to $4 billion. With over $530 million in total funding from esteemed investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, we are backed by industry leaders from Stripe, Datadog, Miro, and Webflow.About the RoleAs a Technical Support Associate at Synthesia, you will play a pivotal role in delivering exceptional first-line technical support to our enterprise clientele. You will engage in technical investigations, efficiently resolve customer inquiries, and progressively tackle more complex scenarios while honing your technical and analytical skills.Collaborating closely with seasoned Technical Support Specialists and Engineers, you will gain invaluable exposure to a variety of technical systems, enhancing both customer satisfaction and internal support processes. This position offers a fantastic opportunity to kickstart or elevate your career in technical support within a dynamic SaaS environment.

Metaview is a pioneering AI company dedicated to revolutionizing the recruitment process. Our innovative AI agents empower leading organizations to hire with unprecedented speed and accuracy, automating tedious tasks and enhancing human capabilities for clients such as Brex, Affirm, Deel, ElevenLabs, and Airtable.Founded by Siadhal and Shahriar, who gained invaluable experience scaling Uber and Palantir, we have successfully raised over $50 million from top-tier investors, with Google Ventures leading our Series B round. Our growth trajectory is impressive, with a 5x year-over-year increase, and our product has garnered enthusiastic feedback from customers. Our journey has been featured in prominent publications like Fortune, Forbes, TechCrunch, and The Times.As we embark on this exciting journey, we invite individuals who are eager to tackle challenging and rewarding work to join our team.How We OperateAt Metaview, we adhere to a core principle: velocity. This translates into:Optimizing our processes to accelerate learning and growth.Pursuing truly great work.Fostering open and direct communication with complete context.All while maintaining our hard-earned reputation for craftsmanship and quality.The RoleWe are establishing our inaugural dedicated technical support function to ensure our customers receive swift, expert troubleshooting and technical assistance on complex issues as we scale. As a Technical Support Engineer, you will become the authoritative expert on the inner workings of Metaview—analyzing logs, identifying patterns, and transforming unique issues into scalable solutions. You will collaborate closely with our Customer Success, Sales, and Engineering teams, taking ownership of internal tools and processes that enhance the efficiency of troubleshooting and promote self-service capabilities over time.Key Responsibilities Include:Assume full ownership of escalated technical issues, ensuring timely investigation and resolution.Utilize internal logs and tools to diagnose problems, pinpoint root causes, and effectively differentiate between configuration, customer environment, and product-related issues.Design and maintain streamlined internal tools that facilitate efficient troubleshooting processes.

About GigsAt Gigs, we are revolutionizing the mobile services landscape with our innovative operating system—a platform that enables tech companies to seamlessly integrate global connectivity into their products.Similar to how Stripe empowers businesses to implement payment solutions swiftly, Gigs allows platforms to effortlessly incorporate connectivity, bridging the gap between traditional telecom and modern technology. From fintech companies launching mobile services to HR platforms providing work phone plans, we streamline provisioning and simplify the complexities of telecom.Our team, consisting of around 100 talented individuals across the US and Europe, is supported by nearly $100 million in funding from illustrious investors such as Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we attract early-stage engineers, product innovators, and business strategists from renowned organizations like Stripe, Airbnb, and Shopify, all working towards overcoming intricate technical and regulatory challenges to make connectivity truly seamless.If you are passionate about curiosity, creativity, and the opportunity to influence the future of telecom, we invite you to apply!Our Core ValuesWe thrive in a complex environment and are determined to solve significant challenges. We seek individuals who rise to the occasion when difficulties arise.Speed. We operate with agility and meet ambitious deadlines, treating every week as an opportunity.Ownership. If you notice an issue, take the initiative to resolve it. We value proactive problem-solving.Customer Obsession. Our customers’ success is our priority.Ambiguity. We are building pioneering technology in a multifaceted domain, relying on sound judgment and instinct for decision-making.First Principles. We question the status quo and strive to understand the reasoning behind established methods.The RoleAs a Technical Support Engineer, you will be the cornerstone of our technical support operations. Your commitment to excellence will shine through in every interaction—whether assisting business clients or end-users—demonstrating your ability to adapt to diverse perspectives. You won’t merely manage the support queue; you will take full ownership to ensure seamless operations.In this position, you will be the primary escalation point for intricate connectivity issues that challenge our Tier 1 partners, navigating the technical landscape with expertise.

At Acturis, innovation is deeply embedded in our culture and is reflected in everything we do. Our journey began in 2000, when our co-founder, Theo Duchen, along with former McKinsey partner David McDonald, embarked on a mission to revolutionize insurance technology. What started from humble beginnings has now evolved into a global SaaS leader trusted by the industry.Today, our platform is utilized by over 100,000 users across more than 40 countries. By collaborating closely with brokers, insurers, and MGAs, we are continuously shaping the market and setting new benchmarks in both personal and commercial lines of insurance.Acturis is honored to be recognized as a Great Place to Work® 2026, maintaining a collaborative and innovative culture reminiscent of a start-up, even as we expand globally. With over 90% of our hires coming from graduate backgrounds, we offer a thriving environment for early-career talent. As an EcoVadis Committed-rated organization, we are dedicated to creating long-term value through sustainable and responsible practices.Your responsibilities will include:Resolving system and user-related issues while guiding customers on platform functionalities.Assisting clients in configuring the platform to suit their requirements and testing new software releases.Engaging directly with customers—both onsite and remotely—to assess their needs and identify areas for improvement.At Acturis, we provide a clear career progression path, structured training, and early responsibilities that equip you to grow and succeed.In this role, you can expect:A transparent career framework with regular feedback and three formal performance reviews each year.Opportunities to lead projects, manage resources, and mentor junior colleagues.Comprehensive onboarding, industry-recognized training, and funded specialized courses as you advance.

About AssembledAt Assembled, we believe that exceptional customer support is achieved through a harmonious blend of human agents and AI technology. Our platform is the only one of its kind that integrates both elements seamlessly at scale. Renowned companies like Canva, Etsy, and Robinhood trust Assembled to manage their entire support operations—combining in-house agents, Business Process Outsourcing (BPO), and AI—within a single, powerful operating system. Our AI Agents are capable of resolving cases from start to finish, while our AI Copilot assists agents in delivering superior service. With AI-driven workforce management, we empower teams to provide faster, higher-quality service while making informed staffing and automation decisions. Supported by an impressive $70M investment from NEA, Emergence Capital, and Stripe, we are dedicated to creating a collaborative platform that optimizes both AI capabilities and human expertise.The RoleWe take immense pride in the support we offer our customers, and as our Support team continues to grow, we are seeking talented technical generalists who are passionate about delivering outstanding customer experiences. As a Technical Support Specialist, you will embody our belief that "Assembled is my team and my title," actively contributing to customer success beyond traditional support boundaries. You'll be a trusted partner throughout our customers' journey with Assembled, engaging with them through various communication channels including email, Slack, chat, Zoom calls, and live events. By meeting customers where they are, you will maximize the value they derive from our product suite, which includes Workforce Management, Assembled AI, and all other features.Your responsibilities will range from addressing billing and account inquiries to providing in-depth product consultations, conducting technical troubleshooting, and managing escalations. The Assembled Support team collaborates closely with our Solutions (Implementation) and Customer Success teams, particularly the Growth Customer Success Managers (CSMs) focused on the SMB segment. Together, we devise scalable solutions that enhance the experience for our entire customer base. You will regularly collaborate with CSMs during customer calls and ticket resolutions, enriching your business acumen while ensuring exceptional experiences for our customers and reducing resolution times. This teamwork ensures that we operate as a unified entity, dedicated to achieving optimal customer outcomes.

Join Our Team as a Senior Modelling Engineer II!At Runna, we are assembling a dynamic team dedicated to creating the leading training platform for runners worldwide. Our mission is to empower everyday runners to excel by providing an exceptional app that offers top-tier training, coaching, and a supportive community, whether you're aiming to improve your 5k performance or preparing for your first marathon.Our growth has been remarkable! In November 2023, we successfully closed a $6.5 million funding round led by JamJar, with contributions from Eka Ventures, Venrex, and Creator Ventures. In 2024, we were honored to be recognized by Apple as one of the three global finalists for the iPhone App of the Year, showcasing the innovation and impact of our platform. Furthermore, in 2025, we became part of the Strava family!Our ambition is bold: to be the premier global training platform for millions of runners around the globe. As we accelerate our journey with the recent acquisition by Strava, now is an exciting time to become a part of something significant. The Train Team, a cross-functional group of over 35 professionals, is at the core of Runna’s mission: delivering outstanding training experiences to hundreds of thousands of runners globally. We focus on creating and dynamically adjusting optimal, personalized training plans at scale, analyzing performance data for training adjustments, and providing users with valuable insights based on their training and environment.We embrace a flexible hybrid working model, requiring you to be on-site three days a week at our London office.