Associate Support Representative at Braze | London

Role Overview Braze is hiring an Associate Support Representative in London. This role focuses on helping customers use the Braze platform effectively and get the most out of its features. The position centers on delivering clear, helpful support and making sure clients have a positive experience. What You Will Do Respond to customer questions about the Braze platform Guide clients through platform features and functionality Help customers resolve issues so they can achieve their goals Communicate clearly and promptly with clients What Helps in This Role Strong communication skills Problem-solving mindset Interest in supporting customers and improving their experience This position is based in London.

Role Overview Braze is hiring a Weekend Shift Associate Support Representative in London. This role focuses on providing strong customer service and support during weekend hours. The position centers on helping clients resolve questions and technical problems, aiming to keep user experiences smooth and positive. Main Responsibilities Respond to client inquiries and requests during weekend shifts Troubleshoot reported issues and guide users toward solutions Work to maintain a seamless experience for Braze customers

Role overview The Senior Customer Success Manager at Braze in London focuses on helping clients achieve their goals with Braze’s customer engagement platform. This position emphasizes building trusted relationships, guiding clients on effective practices, and making sure each client gains real value from the product. What you will do Partner with clients to understand their business objectives and support their success using Braze’s solutions. Work alongside internal teams to deliver strong service and respond to client needs. Offer guidance and share knowledge to help clients use Braze’s features effectively. Encourage customer satisfaction by anticipating potential challenges and offering practical solutions. Location This role is based in London.

Join Acturis, a leading provider of software solutions for the insurance industry, as a Marketing Support Associate in our London office. In this dynamic role, you will assist the marketing team in executing campaigns, managing social media channels, and providing administrative support for marketing initiatives.Your contributions will play a crucial role in enhancing our brand presence and communicating our value to clients. If you are passionate about marketing and eager to help drive success, we would love to hear from you!

Technical Support AssociateLocation: London (Hybrid, 3+ days/week on-site) About Runna Runna builds tools to help everyday runners train like athletes. Our app delivers personalized coaching, structured training plans, and a supportive community. Whether someone is chasing a new 5k personal best or gearing up for a marathon, Runna aims to support every step. Runna is growing quickly. In November 2023, we closed a $6.5 million funding round led by JamJar, with support from Eka Ventures, Venrex, and Creator Ventures. In 2024, Apple named us a global finalist for iPhone App of the Year. In 2025, we joined Strava through acquisition. Our goal: become the leading global training platform for millions of runners. We’re looking for people who want to build something meaningful and lasting as we scale. Role Overview The Technical Support Associate helps Runna users resolve technical questions and troubleshoot app issues. Most problems are handled directly by this team, with only the most complex cases escalated to the Tech Team. This approach lets engineers focus on new features and bug fixes. This role suits someone who enjoys solving problems, cares about fitness, and takes pride in helping others. The work includes maintaining customer satisfaction, resolving technical issues, and building positive relationships in our community. Candidates who thrive on complex challenges and finding solutions will feel at home here. Work Location This is a hybrid position. On-site work in our London office is required at least three days per week (more than half of working time).

Role Overview Braze is hiring a Recruiter II for a fixed-term position based in London. This role focuses on building strong teams by finding and hiring people who fit our values and culture. What You Will Do Work closely with hiring managers to understand their team needs and hiring goals Write clear, engaging job postings that reflect Braze’s culture Manage the full recruitment process, from sourcing candidates to making offers Identify and attract talented professionals for a variety of roles Who We’re Looking For Experience recruiting in a fast-moving environment Strong communication and relationship-building skills Ability to match candidates with roles that suit their strengths and ambitions Energy and drive to help teams grow with the right people

Join Ten Lifestyle Group and Help Us Redefine Service Excellence! Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence At Ten, we are dedicated to becoming the most trusted service provider globally. Our technology-driven approach positions us at the forefront of offering exceptional services. With millions of members already benefiting from our offerings in lifestyle, travel, dining, and entertainment, we partner with over fifty prestigious clients, including HSBC and Swisscard. Our partnerships thrive on long-term contracts that fuel our revenue through platform-as-a-service and technology fees.We take pride in our global scale, boasting a substantial base of high net worth members. Our established and credible market presence comes from our strong relationships with leading suppliers across the four major service categories: restaurants, travel, entertainment, and luxury retail. We are a profitable business and the first B Corp to be listed on the London Stock Exchange (AIM market).Our commitment to investing in technology, including AI, aims to transform how our members manage their leisure activities. The coming years will see accelerated growth as we implement our Growth Engine strategy to achieve our ambitious goals.Learn more about our vision by watching Ten's Growth Engine Video.Position OverviewWe are looking for a data-driven CRM Specialist with expertise in Braze to lead our email marketing and CRM initiatives. This role requires a passion for creating personalized, data-driven customer experiences and the ability to transform insights into actionable strategies. You will be responsible for developing comprehensive lifecycle journeys and analyzing metrics to optimize campaign performance.Key Responsibilities:Design & Implement Engaging Campaigns: Oversee the creation and delivery of compelling email communications aimed at enhancing customer engagement.Utilize Data Analytics: Analyze customer data to derive actionable insights and inform campaign strategies.Optimize CRM Solutions: Leverage Braze and other top-tier tools to implement effective CRM strategies.

As an Account Executive in the Scale team at Braze, you will play a pivotal role in driving growth and fostering relationships with key clients. Your expertise in sales strategies will help you effectively communicate the value of our innovative customer engagement platform. You will collaborate closely with cross-functional teams to ensure client satisfaction and retention, while also identifying opportunities for upselling and expanding our services.

Role Overview Braze is hiring an Account Executive for the Scale - General Business team in London. This role focuses on supporting customer growth and success through thoughtful solutions. The position centers on building and maintaining client relationships while guiding organizations through digital transformation. What You Will Do Engage with clients to understand their goals and challenges Manage the sales process from initial outreach to closing Work with teams across Braze to deliver tailored solutions Support revenue growth by identifying new opportunities within accounts What Helps in This Role Experience in relationship management and sales Strong communication and collaboration skills Ability to understand client objectives and translate them into action Comfort working with cross-functional teams

As an Engagement Manager II at Braze, you will play a pivotal role in driving customer success and engagement strategies. Your expertise will help our clients maximize the value of our platform, ensuring seamless implementation and integration. You will be the liaison between our clients and internal teams, facilitating communication and project management to enhance customer experience.

Join our dynamic team at Braze as an Enterprise Account Executive, where you will be responsible for driving customer engagement and delivering innovative solutions to our clients. You will play a crucial role in building relationships with enterprise-level clients, understanding their needs, and providing tailored solutions to help them succeed.In this role, you will leverage your expertise in sales strategies and customer relationship management to achieve sales targets and expand our market presence. If you have a passion for technology and a track record of success in enterprise sales, we want to hear from you!

About Braze Braze is growing quickly across the globe. The team values high standards, teamwork, and work-life balance. People here set ambitious goals, support each other, and welcome new perspectives. Curiosity and a willingness to share ideas shape the culture. Braze aims to create more equity and opportunity both inside and outside the company. Role Overview: Renewals Manager (London) The Renewals Manager will manage contract renewals for a set territory, working to retain revenue and ensure customer satisfaction. This position is key to operational efficiency, accurate data, and collaboration across teams. About the Renewals Team The Renewals Team oversees Braze’s account portfolio, identifies risks and opportunities, and implements strategies to secure renewals that benefit both customers and the company. What You Will Do Renewal Project Management: Lead the internal renewals process by developing account strategies, managing timelines, and preparing pricing proposals to support successful contract execution. Operational Excellence: Oversee quoting and Order Form processes to ensure agreements are structured correctly, signed on time, and properly recorded in internal systems. Cross-functional Collaboration: Work closely with Sales, Customer Success, and other internal teams to spot risks and growth opportunities, supporting a smooth renewal process. Data & Reporting: Build and maintain reports to support the renewals process and provide visibility into account status.

About Braze Braze values its people and culture. The team is approachable, supportive, and dedicated to the company mission. High standards, teamwork, and work-life balance shape the way Braze grows globally and works toward equity and opportunity both inside and outside the organization. Autonomy, accountability, and openness to new ideas are important here. Curiosity and diverse interests add to a vibrant workplace. People who are proactive and adaptable can make a real impact at Braze. Role Overview The Senior Lead AI Solutions Consultant will drive new and expansion revenue by helping clients understand and adopt the Braze AI suite. This role acts as a pre-sales data scientist: scoping use cases, building credibility with enterprise data scientists, running proofs-of-concept, and leading educational and advocacy programs like AI Academies. This position works closely with both technical and non-technical stakeholders, building trusted relationships and encouraging new approaches to customer lifecycle marketing. Some travel may be required, up to 25% during peak periods. Key Responsibilities Present the Braze AI product portfolio to top prospects. Lead technical discussions about advanced data science offerings and answer technical questions. Run demos and proofs of concept, support integrations, and deliver actionable insights. Serve as the main instructor for AI Academy programs, leading one-day interactive workshops that teach AI concepts through guided exercises and discussions. Advocate for AI testing and reinforcement learning as a thought leader. Maintain deep knowledge of competitive and complementary technologies to position Braze effectively. Work with teams across sales, marketing, product, and engineering to improve Braze’s products and external resources. Location This role is based in London.

Join AccuRx as an IT Support Associate in our vibrant Shoreditch office. We are looking for a motivated individual to provide essential support to our IT team, assisting with technical queries, troubleshooting issues, and ensuring smooth operations. This is an excellent opportunity for someone passionate about technology and eager to develop their career in IT.

Braze, Inc. is looking for a People Solutions Coordinator based in London. This position plays a key part in supporting HR initiatives and improving the employee experience across the company. Role overview The People Solutions Coordinator works closely with multiple teams to deliver effective HR processes. The role focuses on finding new ways to enhance how employees interact with HR, with a special emphasis on onboarding new hires smoothly and efficiently. What you will do Collaborate with different departments to support HR projects and initiatives Help create and maintain processes that improve the employee journey Ensure new employees have a positive onboarding experience Requirements Strong communication and collaboration skills Interest in HR processes and employee experience Ability to work with cross-functional teams

Role overview Braze, Inc. is hiring a Procurement Counsel in London. This position supports procurement strategies and supplier management by providing legal guidance throughout the procurement process. The role centers on ensuring contracts and supplier relationships meet legal and compliance standards. What you will do Offer legal advice on procurement procedures and related issues Negotiate and review supplier contracts to protect company interests Monitor compliance with laws and internal policies Help strengthen supplier relationships and manage associated risks Contribute to cost-effective procurement practices Location This role is based in London.

Join Synthesia, the leading AI video platform transforming business communication for over 90% of the Fortune 100 companies. Founded in 2017 and headquartered in London, we have expanded our reach with teams across Europe and the United States.As AI continues to redefine work and communication, our innovative products enhance visual storytelling and skill development, empowering individuals to thrive in their organizations.Having recently closed a successful Series E funding round with $200 million raised, our company is now valued at $4 billion, backed by esteemed investors such as Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, along with founders from Stripe, Datadog, Miro, and Webflow.About the RoleAs a Technical Support Associate, you will play a vital role in delivering exceptional first-line support to our enterprise customers. This position involves assisting with technical inquiries, troubleshooting issues, and progressively tackling more complex challenges as you hone your technical capabilities.You will collaborate closely with experienced Technical Support Specialists and Engineers, gaining invaluable exposure to various technical systems while supporting both customers and internal teams. This is an excellent opportunity to kickstart or advance your career in technical support within a dynamic SaaS environment.Key Responsibilities:Deliver first-line technical support to enterprise customers primarily via live chat, effectively diagnosing and resolving platform issues.Collect and document all pertinent information for reported issues, ensuring precise case documentation and updates.Utilize standard troubleshooting techniques and validated solutions under the guidance of senior team members.Escalate complex or critical issues to Technical Support Specialists or Engineering teams, providing comprehensive diagnostic details.Reproduce reported issues in internal environments to support investigations.Follow up with customers to ensure their issues are resolved satisfactorily.Maintain clear and professional communication with customers throughout the support process.Document solutions, troubleshooting procedures, and new learnings for internal knowledge sharing.About You:1 to 3 years of experience in technical support, helpdesk, or customer service roles.

Role overview Multiverse is looking for a Fulfillment Associate to support order processing and delivery from the London office. This role helps keep operations running smoothly so learners and partners receive what they need, when they need it. What you will do Process orders accurately and on schedule Coordinate deliveries to ensure timely arrival Support Multiverse’s mission to build a more diverse workforce through reliable fulfillment Location This position is based in London.

About ChalkChalk is revolutionizing the data platform landscape, enabling the next generation of machine learning applications. We dismantle the barriers of complexity, latency, and scalability that have historically limited ML capabilities. Our platform boasts Rust-speed performance paired with intuitive tools that developers adore. Leading organizations trust Chalk to tackle challenges such as preventing fraudulent credit card transactions, authenticating identities, and optimizing clean energy utilization. Recently, we secured a $50 million Series A, spearheaded by Felicis.About the RoleAs a Support Engineer at Chalk, you will serve as our primary technical support specialist, ensuring that customers enjoy outstanding experiences with our innovative products. You will engage directly with clients across diverse sectors including finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their utilization of Chalk's platform. This position presents a unique opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant impact on customer satisfaction and product excellence.Your ResponsibilitiesDeliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues.Work in conjunction with Engineering to escalate and efficiently resolve complex issues.Cultivate comprehensive product knowledge to empower customers to derive maximum value from Chalk.Document solutions, develop knowledge-base articles, and share insights to mitigate future issues.Identify and propose enhancements to product reliability, usability, and customer satisfaction.Qualifications We're SeekingA technical background with experience in technical support or software engineering.Proficiency in Python and SQL.Robust troubleshooting, problem-solving, and analytical capabilities.Exceptional written and verbal communication skills.Ability to collaborate effectively with both technical and non-technical teams.Prior experience in customer-facing technical roles is highly desirable.Bachelor's degree in Computer Science or a related field.

Join our dynamic team at Farm Boy Inc. as a Customer Service Representative, where your primary role will be to provide exceptional support to our valued customers. You will assist with inquiries, resolve issues, and ensure a positive experience for our clients. We are looking for enthusiastic individuals who are passionate about delivering top-notch service and can thrive in a fast-paced environment.