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Associate Distinguished Engineer - Salesforce Architect (Public Sector Solutions)

NagarroNew York City, New York
On-site Full-time

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Experience Level

Experience

Qualifications

Salesforce ExpertiseMandatory expertise in Salesforce Public Sector Solutions. Proficient in Service Cloud and Experience Cloud. Experience with OmniStudio (Vlocity). Knowledge of Apex, LWC, SOQL. Familiarity with Flow and declarative automation. Understanding of the Salesforce security model. Public Sector Experience5+ years of experience with Government / Public Sector clients. Strong grasp of public sector processes, compliance, and governance. Experience in delivering citizen-facing and case-centric solutions. Integration & ArchitectureExperience with REST/SOAP APIs and Platform Events. Knowledge of Middleware (MuleSoft preferred). Proficient in data modeling and large-scale data migrations. Familiarity with cloud architecture and enterprise integration patterns. CertificationsSalesforce Certified Technical Architect (CTA) – Preferred. Salesforce Public Sector Solutions Accredited Professional – Preferred.

About the job

As a Salesforce Architect specializing in Public Sector Solutions, your primary responsibility will be to design, govern, and deliver scalable Salesforce solutions tailored for government and public sector entities. This role demands extensive knowledge in Salesforce Public Sector Solutions (PSS), compliance-focused architectures, and intricate enterprise integrations while maintaining high standards for security, scalability, and long-term sustainability. You will collaborate closely with government stakeholders, business analysts, delivery teams, and platform owners to convert policy, regulatory, and service requirements into effective Salesforce solutions.

Key Responsibilities

Architecture & Solution Design

  • Develop comprehensive Salesforce architecture utilizing Salesforce Public Sector Solutions, Service Cloud, Experience Cloud, OmniStudio, and Flow.
  • Establish scalable and secure application, data, and integration architectures compliant with public sector standards.
  • Create reference architectures, solution blueprints, and technical design documentation.
  • Align solutions with enterprise IT standards, digital transformation strategies, and cloud governance frameworks.

Public Sector Domain Expertise

  • Architect solutions for:
    • Case & Complaint Management
    • Licensing, Permits, and Inspections (LPI)
    • Grants Management
    • Benefits & Eligibility Management
    • Citizen Services & Digital Portals
  • Interpret legislative, regulatory, and policy requirements into Salesforce functionalities.
  • Ensure solutions are accessible (WCAG compliant), uphold data privacy, and are audit-ready.

Salesforce Platform Leadership

  • Define Salesforce best practices, design patterns, and coding standards.
  • Lead configuration and customization using:
    • OmniStudio (FlexCards, Integration Procedures, DataRaptors)
    • Flows (Screen, Auto-launched, Scheduled)
    • Apex, LWC, and SOQL as needed.
  • Oversee Experience Cloud portals for citizens, partners, and internal users.
  • Drive platform optimization, performance tuning, and reduction of technical debt.

Security, Compliance & Governance

  • Design security models including role hierarchy, sharing rules, permission sets, and data classification.
  • Ensure compliance with:
    • FedRAMP (where applicable)
    • SOC 2
    • GDPR / CCPA
    • State and Federal data protection regulations
  • Implement audit logging, encryption, identity management, and secure authentication (SSO, MFA).

Integration & Data Architecture

  • Architect integrations with external systems such as:
    • ERP and Financial Systems
    • Identity & Access Management systems
    • Legacy government platforms
    • Document Management Systems

About Nagarro

Nagarro is a leading Digital Product Engineering company experiencing substantial growth! We create innovative products, services, and experiences that inspire and engage. Our operations span a wide range of devices and digital mediums, with a global team of over 18,000 experts across 29 countries. We foster a dynamic and non-hierarchical work culture, and we are eager to welcome talented individuals like you to join our team!

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