About the job
Airwallex is hiring an Associate, Client Enablement in San Francisco. This role focuses on supporting the onboarding and configuration experience for customers using Airwallex’s global payments and finance platform. The Associate will help clients get started smoothly, working with teams across the company to create a setup process that meets the needs of businesses worldwide.
About Airwallex
Airwallex provides integrated solutions for business accounts, payments, and treasury management to over 200,000 businesses, including Brex, Rippling, and Qantas. Founded in Melbourne, the team now numbers over 2,000 people across 26 offices. Airwallex is valued at $8 billion and backed by investors such as T. Rowe Price and Mastercard.
About the Client Enablement Team
The Client Enablement team ensures customers have a smooth onboarding experience. Team members work closely with internal partners to deliver user-friendly product configurations that support Airwallex clients globally.
What You Will Do
- Support and enhance the onboarding process for new clients
- Collaborate with internal stakeholders to ensure product setup meets client needs
- Identify ways to improve operational efficiency and customer satisfaction
What We Value
- Critical thinking and a drive to solve complex problems
- Motivation to work toward Airwallex’s mission
- Ability to collaborate and turn ideas into practical solutions
- Comfort working in a high-growth, change-oriented company

