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Assistant Front Office Manager

AccorSydney
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Join a supportive and dedicated team environment under the guidance of an experienced Front Office Manager who is committed to staff development. We Are Looking For Candidates Who:Have a solid understanding of Front Office operations and experience with Opera Cloud. Possess leadership skills with a proven track record in supervising, training, and motivating team members. Can operate independently regarding guest and team safety and wellbeing in the absence of senior management. Exhibit excellent communication skills and the ability to engage with multiple stakeholders. Ideally have prior experience in an Assistant Manager or Front Office Supervisor role. Are available to work flexible hours, including mornings, nights, weekends, and holidays.

About the job

As an Assistant Front Office Manager reporting directly to the Front Office Manager, you will play a crucial role in ensuring the seamless operation of our Front Office Department:

Your Responsibilities Include:

  • Overseeing the daily operations of the front desk, which includes managing check-ins and check-outs, facilitating loyalty program sign-ups, generating reports, and addressing guest inquiries effectively.
  • Leading and mentoring the front office team during your shifts, with a strong emphasis on onboarding and training new staff members.
  • Creating memorable guest experiences by delivering exceptional service and fostering guest loyalty.
  • Responding promptly and effectively to emergency situations, adhering to hotel protocols and procedures at all times.

About Accor

Nestled in the heart of Sydney's CBD, close to Darling Harbour and the ICC precinct, Novotel Sydney Darling Square is seeking an Assistant Manager to enhance our Front Office team. As part of Accor, the world’s largest and fastest-growing hotel group, you will join a network of over 5,000 properties across more than 90 countries. We pride ourselves on placing people at the core of our operations, nurturing a genuine passion for service and excellence. Beyond traditional hospitality, we create innovative lifestyle experiences across our diverse range of hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech startups.

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