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Assistant Bakery Operations Manager

Insomnia CookiesPhiladelphia PA (13th Street)
On-site Full-time

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Experience Level

Manager

Qualifications

• Minimum of 1 year of leadership experience in restaurant, retail, or hospitality operations.• Strong operational discipline with a keen attention to detail.• Proven ability to coach and develop team members effectively.• Comfortable in fast-paced, high-volume environments.• Capable of performing all bakery roles during peak business hours.• Excellent communication and problem-solving skills.

About the job

The Assistant Bakery Operations Manager (ABOM) plays a crucial role in nurturing future Bakery Operations Managers within our dynamic team. This leadership pipeline position demands a proactive approach to bakery operations, with a focus on urgency, precision, and accountability. ABOMs are equipped to perform near-BOM level responsibilities while honing the leadership skills necessary for independent bakery management.

This role is a blend of operational excellence and team development, encompassing administrative duties and leadership responsibilities. As an integral extension of the Bakery Operations Manager (BOM), ABOMs are prepared to assume full ownership of bakery operations whenever required. Our centrally located Philadelphia store at 135 S. 13th Street is the perfect setting for this opportunity.

KEY RESPONSIBILITIES:

Operational Execution
• Oversee core bakery operations, including inventory management, scheduling, staffing coordination, and administrative tasks.
• Uphold strict standards for product quality, cleanliness, food safety, and guest satisfaction.
• Assist with inventory accuracy and shrink control through effective ordering processes.
• Collaborate on schedule creation and labor management to achieve operational objectives.

Talent & Team Development
• Aid in the recruitment, interviewing, onboarding, and training of new personnel.
• Provide ongoing coaching and immediate feedback on performance.
• Hold team members accountable while fostering a culture of growth and development.
• Ensure onboarding and training initiatives meet company standards.

Leadership & Ownership
• Independently lead bakery operations in the absence of the BOM.
• Exemplify urgency, accountability, and operational discipline.
• Collaborate with BOM and area leadership to identify operational gaps and implement effective solutions.
• Maintain operational continuity during leadership transitions or staffing shortages.
• Perform other duties as assigned.

WHAT SUCCESS LOOKS LIKE:
• Capability to execute all BOM-level tasks independently.
• Bakery consistently staffed, trained, and operating at high standards.
• Strong culture of accountability and operational consistency.
• Acts as a dependable operational leader in various coverage situations.
• Demonstrates readiness for advancement to a BOM role.

QUALIFICATIONS & EXPERIENCE:
• Minimum of 1 year of leadership experience in restaurant, retail, or hospitality operations.
• Strong operational discipline with a keen eye for detail.
• Proven ability to coach and develop team members effectively.
• Comfortable in fast-paced, high-volume environments.
• Capable of performing all bakery roles during peak business hours.
• Excellent communication and problem-solving skills.

About Insomnia Cookies

Insomnia Cookies is a vibrant and rapidly expanding bakery known for its delicious cookies and exceptional customer service. Our Philadelphia location is at the heart of the city, providing a perfect atmosphere for both employees and customers. We pride ourselves on fostering a collaborative and dynamic work environment where team members can grow and thrive.

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