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Assistant Bakery Operations Manager

Insomnia CookiesPhiladelphia PA (Temple Univ)
On-site Full-time

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Experience Level

Experience

Qualifications

QUALIFICATIONS & EXPERIENCE:• Minimum of 1 year of leadership experience in restaurant, retail, or hospitality operations.• Strong operational focus and meticulous attention to detail.• Proven ability to coach and develop hourly team members.• Comfortable working in fast-paced, high-volume environments.• Ability to perform all bakery roles during peak business periods.• Excellent communication and problem-solving skills.

About the job

The Assistant Bakery Operations Manager (ABOM) is a vital leadership development role focused on cultivating future Bakery Operations Managers. In this position, ABOMs will operate with a level of responsibility akin to that of a Bakery Operations Manager, executing bakery operations with a commitment to urgency, precision, and accountability while honing the necessary leadership skills to independently manage a bakery.

This position uniquely combines hands-on operational excellence with talent development, administrative responsibilities, and team leadership. ABOMs serve as a true extension of the Bakery Operations Manager (BOM) and must be prepared to assume full ownership of bakery operations when required. Join us at our Temple Philadelphia, PA store located at 1394 Cecil B. Moore Ave, Philadelphia, PA 19122.

KEY RESPONSIBILITIES:

Operational Execution
• Oversee all core bakery operations, including inventory management, scheduling support, staffing coordination, and administrative processes.
• Uphold rigorous standards for product quality, cleanliness, food safety, and customer experience.
• Assist with ordering, maintain inventory accuracy, and manage shrink control.
• Help create schedules and execute labor plans to meet operational goals.

Talent & Team Development
• Facilitate the recruitment, interviewing, onboarding, and training of new team members.
• Provide consistent coaching and immediate performance feedback.
• Hold team members accountable while fostering a culture of growth and development.
• Ensure onboarding and training programs are executed in accordance with company standards.

Leadership & Ownership
• Independently manage bakery operations in the absence of the BOM.
• Exhibit urgency, accountability, and operational discipline.
• Collaborate with BOM and area leadership to identify operational gaps and implement effective solutions.
• Maintain operational continuity during transitions in leadership or staffing shortages.
• Perform additional duties as assigned.

WHAT SUCCESS LOOKS LIKE:
• Capable of independently executing all BOM-level administrative and operational tasks.
• Bakery is fully staffed, trained, and operating to high standards.
• Cultivation of a robust culture of accountability and consistency.
• Acts as a dependable operational leader during any coverage scenarios.
• Demonstrates readiness and potential for advancement to a BOM role.

QUALIFICATIONS & EXPERIENCE:
• Minimum of 1 year of leadership experience in restaurant, retail, or hospitality operations.
• Strong operational focus and meticulous attention to detail.
• Proven ability to coach and develop hourly team members.
• Comfortable working in fast-paced, high-volume environments.
• Ability to perform all bakery roles during peak business periods.
• Excellent communication and problem-solving skills.

About Insomnia Cookies

Insomnia Cookies is a beloved bakery chain known for its delectable cookies and commitment to customer satisfaction. Our vibrant team is dedicated to delivering a delightful experience to every customer, making each visit a memorable one.

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