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Application Support Engineer at Vitol | Geneva

VitolGeneva
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).3+ years of experience in application support, ideally within the energy trading, financial services, or data-intensive industries. Strong grasp of L1/L2 support processes, incident management, and service desk operations. Experience with data platform applications (e.g., data warehouses, ETL pipelines, reporting tools, or real-time data feeds). Proficiency in SQL for data investigation and troubleshooting. Familiarity with Linux/Unix and Windows operating systems. Experience with monitoring tools such as Datadog, Splunk, Grafana, AppDynamics, or similar. Excellent analytical and problem-solving skills, with the ability to work under pressure and prioritize effectively. Exceptional communication skills, both written and verbal, with the capability to interact with diverse stakeholders.

About the job

Join our vibrant Data Platform & Applications team as a proactive and detail-oriented Application Support Engineer in Geneva. You will play a crucial role in supporting mission-critical data platform applications within our fast-paced energy trading environment. As an integral part of our global support team, you will deliver Level 1 (L1) and Level 2 (L2) support, ensuring the high availability, reliability, and performance of our data platforms. Collaborate with application development teams, infrastructure teams, and business users across various regions to resolve incidents, manage service requests, and promote continuous improvement in our support processes.

Key Responsibilities:

  • Deliver L1 and L2 support for data platform applications, encompassing incident triage, troubleshooting, and resolution.
  • Utilize monitoring tools and dashboards to oversee application health, performance, and data flows.
  • Address and resolve user queries, issues, and service requests promptly, ensuring high customer satisfaction.
  • Escalate complex issues to L3 support or development teams, maintaining clear documentation and communication.
  • Execute routine operational tasks, including user access management, data catalog administration, batch job monitoring, and data integrity checks.
  • Engage with business users to comprehend requirements and provide guidance on application functionality and best practices.
  • Maintain and update support documentation, knowledge bases, and runbooks.
  • Identify recurring issues and contribute to root cause analysis and problem management.
  • Support incident and change management processes in accordance with best practices.
  • Participate in an on-call rotation to provide after-hours support as needed.

About Vitol

Vitol stands as the world's largest independent energy and commodities trading company. Every day, we leverage our expertise and logistical networks to distribute energy responsibly and efficiently across the globe. With 40 offices worldwide, we strive to add value throughout the energy supply chain, utilizing our scale and market insights to facilitate the energy transition. To date, we have committed over $1 billion to renewable projects and are actively identifying and developing low-carbon opportunities globally. Our people are our business. We recognize that talent is invaluable and foster an environment where individuals can realize their full potential without the constraints of hierarchy. Our diverse team comprises over 65 nationalities, and we are dedicated to developing and maintaining a workforce that reflects this diversity. Learn more about us here.

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