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Application Support Analyst for CRM & Client Portal

Libertex GroupRemote — Colombia
Remote Full-time

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Experience Level

Experience

Qualifications

What We're Looking For:A degree in Computer Science, Business Management, or a related field. A minimum of 3 years of experience in a similar role within the Forex industry or related fields such as Customer Support, Back Office, or Dealing. A solid understanding of CRM systems, client portals, and back-office operations. Strong analytical skills with a keen attention to detail for effective troubleshooting across various systems. Excellent communication abilities, acting as a liaison between business stakeholders and technical teams. Familiarity with Jira, Service Desk, or similar ticketing systems is a plus. A basic technical understanding of databases, APIs, and configurations would be advantageous.

About the job

The Application Support Analyst for CRM & Client Portal at Libertex Group will play a key role in maintaining and supporting platforms that serve a global client base. This remote position is based in Colombia and centers on ensuring smooth operation of the company’s CRM systems and client-facing portals.

Role overview

This role focuses on providing technical support and troubleshooting for CRM and client portal applications. The analyst will help resolve user issues, monitor system performance, and work with internal teams to address technical challenges. Clear communication and a detail-oriented approach are important for success in this position.

What you will do

  • Support CRM and client portal platforms, responding to technical issues and user inquiries
  • Monitor system health and escalate incidents as needed
  • Collaborate with IT and product teams to resolve problems and improve user experience

Requirements

  • Experience supporting CRM systems or client portals
  • Strong problem-solving skills and attention to detail
  • Ability to communicate technical information clearly

Libertex Group has operated in fintech for over 26 years, serving more than 3 million clients worldwide and offering access to over 300 tradable assets. The company values practical technology solutions that make a difference for users.

About Libertex Group

Libertex Group is a renowned fintech enterprise with a rich history of over 26 years in the financial markets, dedicated to innovative online trading solutions and empowering clients through cutting-edge technology.

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