companyOpenAI logo

AI Support Engineer - San Francisco

OpenAISan Francisco
Hybrid Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Experience

Qualifications

Engage directly with customers to resolve their most intricate issues, providing ownership and guidance on our platforms. Become a leading expert on all aspects of OpenAI products, even in scenarios where AI may not have the answers. Serve as a critical resource before escalating issues to our core Product and Engineering teams, collaborating effectively with both engineering and customer teams.

About the job

About Our Team

At OpenAI, our User Operations team is at the forefront of guiding customers in their journey with AI, ensuring an outstanding product experience. We are pioneering the first-ever post-AGI support team dedicated to resolving intricate challenges, delivering technical insights, and empowering customers to derive maximum value from our solutions. Collaborating closely with Sales, Technical Success, Product, Engineering, and other teams, we strive to provide unparalleled service to a diverse clientele ranging from innovative startups to established global corporations.

About the Role

We are seeking dedicated, experienced, and passionate professionals to join our post-AGI support team and tackle some of the most complex challenges faced by our customers. In this position, you will engage directly with clients through support tickets and Slack communications, troubleshooting intricate problems and addressing unique technical issues while setting a benchmark for team excellence. You will collaborate with cross-functional teams to spearhead initiatives that minimize bugs, enhance features, and develop systems that elevate the customer experience. Your contributions will be key in achieving industry-leading response times and service quality, while also fortifying our internal customer feedback operations in an increasingly complex environment. You will play a vital role in scaling our support organization by refining operational processes and utilizing our technology to shape the future of support in the evolving AI landscape. If you excel in fast-paced environments that prioritize impact, teamwork, and innovative problem-solving, you could be the ideal addition to our team!

We operate under a hybrid work model, requiring three days in the office each week, and we provide relocation assistance for new hires.

About OpenAI

OpenAI is a pioneering organization at the intersection of AI and human experience, committed to ensuring that artificial general intelligence benefits all of humanity. We cultivate a collaborative and innovative environment that empowers individuals to excel in developing cutting-edge AI solutions.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.