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AI & Partner Systems Strategy Manager

NiCEUSA - Hoboken, NJ
On-site Full-time

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Experience Level

Manager

Qualifications

Do you have what it takes?5+ years of experience in partner operations, systems strategy, product management, or enterprise technology leadership. Proven experience managing CRM/PRM systems, partner portals, or partner-facing digital ecosystems. Strong understanding of AI applications, automation, and data-driven workflows.

About the job

At NiCE, we consistently push beyond our limits. We're driven, innovative, and always striving for victory. If you share our passion for excellence, we invite you to discover an extraordinary career opportunity that will ignite your ambition.

What does this role entail?

The AI & Partner Systems Strategy Manager plays a pivotal role in spearheading our global Partner Relationship Management (PRM) modernization strategy. This position is integral in driving AI-enabled transformation initiatives throughout our partner ecosystem, overseeing the innovation lifecycle of partner systems to enhance partner tools, platforms, and data capabilities, thereby facilitating scalable partner growth, an enriched partner experience, and operational excellence.

How will you contribute?

  • Lead the global strategy to modernize the PRM ecosystem, ensuring alignment with partner needs and evolving business requirements.
  • Drive the design and implementation of AI-enabled transformation initiatives that enhance partner experience, automation, insights, and efficiency.
  • Oversee the entire lifecycle of partner system innovation, including requirements gathering, solution design, implementation, optimization, and long-term planning.
  • Collaborate with Product, Engineering, Data, and Partner Operations teams to ensure systems are integrated, scalable, and aligned with organizational strategy.
  • Identify system gaps, inefficiencies, and opportunities to improve workflows, data quality, partner engagement, and usability.
  • Evaluate new technologies, tools, and AI solutions to enhance partner management capabilities and support digital transformation.
  • Translate partner and business requirements into detailed system functionalities, ensuring high-quality solution delivery.
  • Provide insights and recommendations based on partner feedback, system analytics, and market trends to drive continuous improvement.
  • Work closely with readiness and enablement teams to ensure partners effectively utilize system tools and features.

About NiCE

NiCE is a forward-thinking company driven by ambition and innovation. We believe in challenging the status quo and setting the highest standards for ourselves and our partners. Join us in making a difference and driving success.

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