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AI Deployment Manager - NYC

OpenAINew York City
Hybrid Full-time

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Experience Level

Manager

Qualifications

QualificationsProven experience in a technical enablement or customer success role. Strong understanding of AI technologies and their applications. Excellent communication and presentation skills, with the ability to engage diverse audiences. Experience designing and delivering training programs and workshops. Ability to analyze customer feedback and usage data to drive improvements. Strong problem-solving skills and a customer-first mindset. Bachelor's degree in a relevant field; advanced degree preferred.

About the job

About Our Team

At OpenAI, our AI Deployment Manager team collaborates with ambitious organizations around the globe to transform cutting-edge AI capabilities into meaningful, everyday applications. Our expertise lies in facilitating technical enablement and adoption, guiding clients through the effective utilization of OpenAI's products across diverse teams, workflows, and stages of maturity.

We conduct structured workshops, technical enablement sessions, and adoption programs designed to help clients transition from initial exposure to confident, scalable usage. Our close collaboration with Sales, AI Success Engineers, Solutions Engineering, and Product teams ensures our customers are not only empowered but also positioned for sustained success as OpenAI's platform evolves.

Our clientele encompasses a spectrum from rapidly growing digital natives to major global enterprises, government bodies, and educational institutions. Each engagement presents a unique opportunity to ensure that AI enhances how people work, innovate, and build. This role is pivotal to realizing that mission.

Role Overview

As an AI Deployment Manager, you will play a crucial role in post-sales enablement, focusing on delivering impactful enablement and adoption services across OpenAI's extensive product suite. Your responsibilities will include designing and executing technical enablement experiences that support a repeatable adoption framework—driving sustained activation, expanding usage breadth and depth, and generating measurable business value through products such as ChatGPT Enterprise, Codex, Agents, and the API. You will assist customers in understanding and effectively applying deployment harnesses, evaluation layers, and operational controls necessary for reliable usage.

This position requires a blend of deep technical fluency, instructional design, and customer advisory skills. You will lead live training sessions, workshops, and adoption interventions for diverse audiences, from hands-on builders to executive leaders, ensuring they grasp not only the capabilities of OpenAI's products but also how to leverage them effectively in real-world scenarios.

Success in this role will be measured by your ability to enhance customer confidence, increase product adoption, support successful launches of new product features, and help clients translate technical functionalities into tangible outcomes.

This position is based in our New York City office. We embrace a hybrid work model, requiring three days in the office per week, and offer relocation assistance for new hires.

Your Responsibilities

  • Design and deliver engaging technical enablement experiences.
  • Lead workshops and training sessions tailored to various customer needs.
  • Collaborate with cross-functional teams to ensure customer success.
  • Monitor and measure customer adoption and engagement with OpenAI products.

About OpenAI

About OpenAIOpenAI is at the forefront of artificial intelligence research and deployment, committed to ensuring that artificial general intelligence (AGI) benefits all of humanity. Our technology powers innovative solutions that enhance productivity, creativity, and problem-solving across industries. Join us in our mission to create safe and beneficial AI that positively impacts the world.

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