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AI Delivery Manager

On-site Full-time

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Experience Level

Manager

Qualifications

Key ResponsibilitiesDelivery Management: Lead project kick-offs, establish milestones, maintain RACI/RAID, and conduct weekly status updates with customers to discuss progress and potential risks. Execution of Plans: Transform the Solution Architect’s designs into actionable roadmaps, define acceptance criteria, and implement change control processes. Accelerate Initial Call Setup: Manage API integration, VOIP connectivity, environment setup, access permissions, and compliance approvals to ensure swift deployment. Cross-Functional Coordination: Schedule Solution Engineers, engage VoIP/VoiceTech engineers as necessary, and proactively address issues while escalating concerns with potential solutions. Stakeholder Management: Align with Account Executives, internal champions, IT/Security, and operations to maintain a clear source of truth for project scope, decisions, and performance metrics.

About the job

Synthflow AI is a leading no-code platform that specializes in deploying voice AI agents designed to automate phone calls across contact center operations and business process outsourcing (BPO) at scale. Our mission is to empower mid-market and enterprise organizations to manage routine calls efficiently, saving valuable time and resources.

Our AI agents have made a significant impact:

  • Saved over 5 million hours in contact center operations.

  • Increased call answer rates by 35% compared to non-AI operators.

  • Handled 45 million calls with an impressive 99.9% uptime.

Supported by Accel, Atlantic Labs, and Singular, and trusted by over 1,000 customers, we are at the forefront of a transformative shift towards sophisticated and accessible conversational AI.

About the Role

As the AI Delivery Manager, you will take ownership of the complete delivery process for enterprise Voice AI programs—from signed Statement of Work (SOW) or Proof of Concept (POC) through to go-live and handover—ensuring customers achieve measurable outcomes within budget and on schedule.

In this role, you will oversee every project and production deployment from the moment contracts are signed to the go-live phase and subsequent renewals. You will act as the project leader, ensuring timelines are met, customer satisfaction is maintained, and our internal teams are coordinated effectively.

While you will not be coding or building agents (that is the role of the Solution Engineer), you will be the orchestrator—tracking progress, resolving issues, managing project scope, keeping communication lines open with customers, and escalating challenges internally as needed. Your efforts will directly contribute to the timely launch of projects and the retention of customers.

About Synthflow AI

At Synthflow AI, we are revolutionizing the way businesses interact with their customers through innovative voice AI solutions. Our platform is designed to streamline contact center operations and deliver exceptional service at scale, enabling organizations to focus on what truly matters—their customers.

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