About the job
At Compass, we are dedicated to helping individuals find their place in the world. Since our inception in 2012, we have been transforming the real estate landscape with our comprehensive platform that enables residential real estate agents to provide outstanding service to both sellers and buyers.
As the Agent Experience Manager, you will be the first point of contact for our clients upon joining Compass, serving as their dedicated account manager from that moment onward. Your role will involve assisting clients in understanding Compass, providing training on our tools and services, addressing marketing inquiries, and much more. Your passion for customer satisfaction and commitment to delivering an exceptional experience will be paramount to your success.
Please note: this role is strictly in-office at our Charlotte (South Park) location.
At Compass, You Will:
- Manage a portfolio of high-touch customers, serving as their primary contact for inquiries and issues via phone, email, and face-to-face meetings.
- Encourage the utilization of Compass technology and services by offering personalized support, strategic insights, and group training sessions.
- Deliver vital marketing assistance by answering queries, creating materials from templates (such as listing presentations and postcards), and liaising with marketing specialists for more complex requests.
- Collaborate with the Onboarding team to strategize and implement processes for welcoming new clients to Compass.
- Contribute to ongoing projects including new office launches, national initiatives, and expansion activities.
- Work closely with team members and other departments to advocate for agent feedback and inquiries.
- Act as a mentor to Agent Experience Coordinator(s), assisting with queries and managing escalations.

