Agent Experience Manager

At Compass, we are dedicated to helping individuals find their place in the world. Since our inception in 2012, we have been transforming the real estate landscape with our comprehensive platform that enables residential real estate agents to provide outstanding service to both sellers and buyers.As the Agent Experience Manager, you will be the first point of contact for our clients upon joining Compass, serving as their dedicated account manager from that moment onward. Your role will involve assisting clients in understanding Compass, providing training on our tools and services, addressing marketing inquiries, and much more. Your passion for customer satisfaction and commitment to delivering an exceptional experience will be paramount to your success.Please note: this role is strictly in-office at our Charlotte (South Park) location.At Compass, You Will:Manage a portfolio of high-touch customers, serving as their primary contact for inquiries and issues via phone, email, and face-to-face meetings.Encourage the utilization of Compass technology and services by offering personalized support, strategic insights, and group training sessions.Deliver vital marketing assistance by answering queries, creating materials from templates (such as listing presentations and postcards), and liaising with marketing specialists for more complex requests.Collaborate with the Onboarding team to strategize and implement processes for welcoming new clients to Compass.Contribute to ongoing projects including new office launches, national initiatives, and expansion activities.Work closely with team members and other departments to advocate for agent feedback and inquiries.Act as a mentor to Agent Experience Coordinator(s), assisting with queries and managing escalations.

Join our dynamic team at dev2 as a Tax Agent! We are seeking a motivated professional with over 2 years of paid tax experience. In this role, you will provide exceptional tax preparation and advisory services to our clients, ensuring compliance with all tax regulations while optimizing tax outcomes. Your expertise will help clients navigate complex tax scenarios, providing them with peace of mind.

About Judi HealthJudi Health is a pioneering enterprise health technology organization dedicated to transforming healthcare for employers and health plans through a holistic range of innovative solutions, including:Capital Rx, a public benefit corporation specializing in comprehensive pharmacy benefit management (PBM) services for self-insured employers,Judi Health™, which delivers full-service health benefit management solutions to employers, third-party administrators (TPAs), and health plans, andJudi®, the industry's premier proprietary Enterprise Health Platform (EHP) that integrates all claim administration workflows into a single, scalable, and secure platform.At Judi Health, we collaborate with our clients to restore trust in the U.S. healthcare system and establish the necessary infrastructure for the quality care that everyone deserves. Discover more at www.judi.health.Position SummaryThe Client Experience Resolution & Optimization (CERO) Manager is responsible for leading the intake, triage, and resolution process for client-related issues within the Client Services team. This role is vital in establishing governance for intake workflows, ensuring the accurate validation and routing of issues, and promoting consistency in how Client Services addresses and resolves operational challenges. The Manager will collaborate across various teams to streamline processes, minimize manual tasks, and enhance the overall client experience, while also providing mentorship to the CERO Analyst.Position Responsibilities:Develop and oversee a standardized intake and routing process for Client Services issues.Manage the triage, prioritization, and cross-functional coordination of issues.Act as the primary contact for inquiries regarding intake, validation, and routing.Create and maintain standard operating procedures (SOPs), workflows, and documentation for Client Services operations.Establish and track key performance indicators (KPIs) in partnership with internal analytics teams (e.g., intake volumes, turnaround times, quality metrics).Lead initiatives for continuous improvement aimed at simplifying workflows and addressing recurring issues.Collaborate with various teams to identify process gaps and facilitate the implementation of improvements.Coach and mentor the CERO Analyst, supporting their ongoing professional development.

Join Coinbase as an Associate Manager of Customer Experience (CX) in AML Compliance, where you will play a pivotal role in ensuring our compliance with anti-money laundering regulations. You will lead a dynamic team dedicated to enhancing customer experience while adhering to regulatory standards. Your insights will help shape our compliance strategy and improve our customer interactions.

AlphaBeInsight Inc. seeks a Communications Agent based in Charlotte to join its marketing team. This entry-level position plays a key part in supporting the brand’s messaging and building connections with audiences. Main responsibilities Create and edit content for different communication channels Help oversee and update communication platforms Monitor and report on audience engagement metrics Participate in ongoing marketing strategy meetings Work environment Work closely with colleagues in a collaborative setting that values learning and skill growth. The team encourages questions and supports development as part of daily activities.

Prosidian Consulting is seeking a dedicated and innovative Director of Customer Experience to lead our efforts in enhancing customer satisfaction and engagement. In this key role, you will be responsible for developing strategies that improve our customer service processes and ensure a seamless experience across all touchpoints. You will work closely with cross-functional teams to analyze customer feedback, implement best practices, and drive continuous improvement initiatives.

Location: Charlotte, NC, 28269Shift: Fixed 10:30 AM to 07:30 PMSTATUS AND SCOPE:We are seeking a dedicated Sourcing Specialist / Buyer / Purchasing Agent to join our dynamic team. The ideal candidate will possess a customer-centric approach and demonstrate exceptional customer service skills. You will be proactive and maintain a sense of urgency while managing procurement tasks. Key responsibilities include strong organization, effective communication, and proficient use of relevant software applications.Essential Skills and Abilities:• Strong customer focus and exceptional service skills• Proactive mindset with a sense of urgency• High energy and self-starter attitude• Dependable and punctual with excellent time management• Strong organizational skills with an ability to follow up and resolve issues• Effective verbal and written communication skills• Proficiency in computer applications related to the role

Hippocratic AI develops generative AI systems for healthcare, focusing on safe and autonomous clinical conversations. The company's proprietary large language models, part of the Polaris constellation, have reached accuracy rates above 99.9%. With a safety-first approach, Hippocratic AI builds healthcare-exclusive LLM platforms aimed at improving patient outcomes. The team brings together leadership from organizations such as El Camino Health, Johns Hopkins, Stanford, Google, Meta, Microsoft, and NVIDIA. Recent funding includes a $126M Series C round at a $3.5B valuation, totaling $404M from investors like CapitalG, General Catalyst, and a16z. Role overview The Agent Deployment Architect blends engineering skill with client-facing responsibilities and healthcare implementation. This position acts as a technical and strategic contact for clients, including payors, providers, and digital health organizations. The Architect guides the safe and effective deployment of Hippocratic AI's LLM in high-impact healthcare settings. Collaboration with engineering, AI, clinical, and business teams is essential to adapt solutions for better healthcare delivery. Key responsibilities Lead technical efforts during client engagements, overseeing deployment and customization of solutions. Coordinate communication between engineering teams and client stakeholders to support successful implementations. Prototype integrations, develop internal tools, and configure systems to address client requirements. Manage the technical deployment lifecycle from onboarding through go-live. Location This position is based in Charlotte, NC.

Location: RemoteJob Overview: Join our dynamic team at Black Star Fund Publishing as a Publishers Project Referral Agent. We are looking for a driven individual with a passion for literature to identify and connect potential authors and book publishing projects with our lead editor/publisher. This is a commission-based role, rewarding you with $200 for each signed publishing contract.Key Responsibilities:Identify and engage with aspiring authors and promising book projects that resonate with the vision and objectives of Black Star Fund Publishing.Build and nurture a robust network of contacts within the literary and publishing sectors.Clearly articulate the benefits and services provided by Black Star Fund Publishing to prospective clients.Refer qualified authors and projects to our lead editor/publisher.Monitor referral activities and provide regular updates and reports on progress.Compensation:Commission-based: $200 per signed contract for publishing services.How to Apply: If you are interested in this exciting opportunity, please send your resume along with a brief cover letter outlining your relevant experience and your motivation for applying to [email address].Join Our Team: If you are passionate about literature and excel in building relationships with talented authors, we would love to hear from you. Become a part of Black Star Fund Publishing and help amplify diverse voices in the literary community.

Are you passionate about creating a welcoming environment for others? Join us as a Part-Time Customer Experience Specialist at Cottonwood Reserve Apartments in Charlotte, NC! In this dynamic role, you will play a key part in ensuring that both current residents and prospective tenants feel at home within our community. Your cheerful demeanor, effective communication skills, and problem-solving abilities will be essential in delivering an outstanding customer experience that embodies our #HomeAtLast ethos. Apply today! This part-time position requires a flexible schedule, including weekends and evening shifts. Bilingual skills in English and Spanish are a valuable asset! As a Customer Experience Specialist, you will: Utilize your positive attitude, communication skills, and creativity to engage with all visitors. Greet customers, including prospects, residents, and vendors, with a warm smile. Respond promptly and courteously to inquiries from residents and prospects via phone, email, and text. Handle incoming calls and document relevant information accurately. Ensure that apartments are ready for showing and upcoming move-ins daily. Conduct regular walkthroughs of the property, amenities, and vacant apartments to maintain Cottonwood Standards. Be knowledgeable about pricing and available apartment homes, answering questions effectively. Assist in organizing community events and contribute to social media marketing efforts. Manage daily package deliveries in the package room. Maintain communication with community-related vendors and build positive relationships. Embark on a career path with opportunities for future advancement into management roles. Cottonwood Residential is pioneering the industry by being one of the first apartment management companies to offer Self-Guided Tours, revolutionizing the customer experience. We value your innovative spirit, eagerness to learn, and strong work ethic to continuously elevate our community's customer experience. Get ready to help create unforgettable moments for those who visit us because we can't wait to see you welcome customers to their Home at Last!

Join Prosidian Consulting as an Inbound Call Agent, where you will be the first point of contact for our valued customers. In this role, you will handle incoming calls, providing exceptional customer service and support. Your ability to listen attentively and respond effectively will be vital in ensuring customer satisfaction and resolving inquiries in a timely manner.

Join our dynamic team at Prosidian Consulting as a Customer Service Call Center Agent. In this role, you will be the first point of contact for our valued clients, providing exceptional service and support. Your primary responsibilities will include handling customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.

Join the Growing Team at Marcus & Millichap in CharlotteAre you an ambitious, entrepreneurial sales professional looking to make your mark in the commercial real estate sector? Marcus & Millichap's Charlotte office is expanding, and we invite you to be a part of our dynamic retail investment sales team. We pride ourselves on a proven agent development model that not only fosters collaboration but also offers significant earnings potential.This role operates as a 100% commission-based, 1099 independent contractor position, unlocking unlimited earning potential for those who thrive in a performance-driven environment. Your compensation will derive solely from commissions obtained through successfully closed transactions, which can vary significantly based on your individual performance, transaction volume, and market conditions. In compliance with state and local pay transparency laws, the anticipated annualized commission range for this role is:Inexperienced: $0.00 - $1,000,000+Actual earnings may differ based on the number and size of completed transactions. These commission ranges are provided in good faith for compliance with all relevant regulations and may not reflect compensation for positions based in other regions. Please note that as an independent contractor, this role is not eligible for company-paid benefits.

Company OverviewAt Palmetto, we are a pioneering clean technology firm dedicated to expediting the shift towards a sustainable energy future. We believe in empowering consumers to have it all through innovative, scalable solutions that simplify the adoption of renewable energy. Our award-winning technology platform supports homeowners, businesses, and entrepreneurs in making environmentally responsible choices without sacrificing value. Operating in both B2B and D2C spaces, we provide comprehensive software, financial products, and services that drive significant environmental impact. Our holistic approach to home electrification places clean energy within everyone's reach.Our employees are our greatest asset. We nurture a culture of internal promotion that emphasizes talent development, career advancement, and work that is driven by purpose. Our extensive benefits package includes unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and much more—ensuring you can have it all both personally and professionally. At Palmetto, we prioritize people, planet, and profit, all backed by a culture that values collaboration, impact, and balance. Join us in our mission to create a brighter, cleaner world.Position LocationThis internship will be conducted in Charlotte, NC.Reporting StructureThe intern will report directly to the Customer Experience Manager.Internship OverviewPalmetto is looking for a driven, analytical, and inquisitive student to join our Customer Experience team for a summer internship. This role offers hands-on experience in analyzing customer and operational data to identify trends, uncover opportunities, and recommend enhancements that elevate the overall customer experience.The intern will collaborate closely with Customer Experience and Operations leaders to assess critical metrics such as CSAT, call volume, contact drivers, and operational performance. This role provides valuable exposure to business operations, data-driven decision-making, and process improvement in a dynamic, mission-oriented environment.This internship is structured to ensure practical development while delivering measurable business value through actionable insights and recommendations.Key ResponsibilitiesThe intern will support the Customer Experience team through project-based tasks and ongoing initiatives. Responsibilities may include:Analyzing CSAT data to identify trends, root causes of customer dissatisfaction, and improvement opportunities.

Join Our Dynamic Team as an Acquisition AgentAt New Western, recognized as the #1 home buyer in the U.S. and a three-time Glassdoor Best Place to Work, our Acquisition Agents are the driving force behind our success. You will engage in sourcing off-market properties, negotiating with sellers, and curating the inventory that fuels thousands of investor transactions.As an Acquisition Agent at New Western, you will thrive in a fast-paced environment, leveraging our cutting-edge market data to make multiple offers on properties each month. Ideal candidates are licensed agents with a background in fix and flip, property management, or wholesaling, and will benefit from unparalleled income potential.

About Rebuilt:Rebuilt is an innovative Private Equity-backed real estate firm dedicated to creating mutually beneficial opportunities for property sellers and real estate investors. We specialize in sourcing a diverse array of properties, including residential, multifamily, commercial, raw land, and mixed-use properties. With a recent $65 million Series A investment, we are poised for significant expansion, aiming to enhance our presence in established markets and introduce relevant products like private lending, title & escrow, and property management. At Rebuilt (www.rebuilt.com), we are building a unique vertically integrated real estate investment business driven by unparalleled local market expertise and cutting-edge technology solutions.About Your Role:As a Hybrid Real Estate Investment Representative / Disposition Agent, you will serve as a vital connector within Rebuilt, managing the disposition of properties between sellers and our investor network. Through our Emerging Leaders training and development program, you will evolve into a local market real estate investment expert. Your key responsibilities will include:Developing strategic plans to market acquired real estate properties to investors and potential buyers.Negotiating with investors and evaluating offers effectively.Promoting properties to potential investors and conducting property showings.Overseeing the complete disposition process from initiation to closure.Building and maintaining strong relationships with investors and new prospects.Conducting thorough market research to stay updated on current conditions.

About Rebuilt:Rebuilt is an innovative private equity-backed real estate firm committed to creating mutually beneficial opportunities for property sellers seeking a seamless sales experience and for investors looking for exclusive, high-yield properties. We specialize in sourcing a diverse range of properties including residential, multifamily, commercial, raw land, mixed-use, and more. With a recent $65M Series A funding secured, we are poised for significant expansion, enhancing our presence in established markets while integrating complementary services such as private lending, title and escrow, and property management. Visit us at www.rebuilt.com to learn more about our unique, vertically integrated real estate investment model, driven by exceptional local market expertise and cutting-edge technology solutions.Your Role:As a key player at Rebuilt, our Real Estate Investment Representative / Acquisitions Agent is at the forefront of property acquisitions in your market. You will engage with dozens of sellers weekly through scheduled appointments and an extensive pipeline of inbound leads.Conduct numerous in-person meetings each week with property sellersNegotiate acquisition prices and terms for propertiesManage inquiries from potential buyers and sellers in your areaFollow up and cultivate warm real estate leadsPresent our deals to local investorsNetwork and generate organic property leads with our support and proven strategiesDevelop strong relationships with local investors through meetups, networking events, and learning sessionsHow Rebuilt Invests in Your Success:Competitive base salary draw with unlimited commission potentialMileage reimbursement, paid time off, health benefits, and a 401k matchAccess to a vast network of over 100,000 investors nationwideState-of-the-art acquisitions platform and top-tier real estate technologyA dedicated full-time call center in Nashville that pre-qualifies leads and schedules your appointmentsComprehensive business development center focused on your outbound lead generationExtensive onboarding through our Rebuilt University curriculumContinuous one-on-one training and mentorship opportunitiesPotential for career advancement within the organization.

About the Role Marcus & Millichap is hiring an Entry-Level Commercial Real Estate Agent in Charlotte, NC. This position suits people eager to start a career in commercial real estate. The role involves learning industry fundamentals, building client relationships, and supporting real estate transactions. What to Expect Hands-on training and ongoing support from experienced professionals Opportunities to develop skills in client outreach and relationship management Involvement in a variety of commercial real estate transactions

jerry.ai seeks a Remote Call Center Agent to join the team, with the role based in Charlotte, NC. The main focus is helping clients by answering their questions and resolving concerns, aiming for a straightforward and positive experience with each interaction. Key responsibilities Respond to client inquiries by phone or through online channels Assist clients with questions and provide guidance on available solutions Work to make every interaction clear and helpful Location details This position is remote but requires residency in Charlotte, North Carolina.

Join our innovative team as a User Experience Architect/Designer at Sons of Inc. in Charlotte, NC! In this role, you will leverage your creativity and expertise to craft exceptional user experiences that delight our clients. Collaborate with cross-functional teams to design intuitive interfaces and improve user satisfaction.