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Account Services Representative

SOLO PRINTINGMiami, Florida
On-site Full-time $50K/yr - $60K/yr

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Experience Level

Experience

Qualifications

Required Skills and Qualifications:• Exceptional written and verbal communication abilities.• Strong interpersonal and organizational skills.• 1-3 years of experience in customer service.• Proficiency in Microsoft Office Suite.• Previous experience in commercial printing is advantageous.

About the job

SOLO PRINTING is seeking a talented and detail-oriented Account Services Representative to become an integral part of our dynamic team in Miami, Florida. This pivotal role serves as the main point of contact for our valued customers while providing essential support to our internal production teams.
Key Responsibilities:
• Engage with customers, account executives, and production personnel on a daily basis to discuss project progress, modifications, timelines, and any additional information needed.
• Collect and verify all job specifications from clients prior to the commencement of production.
• Input comprehensive job instructions into our manufacturing systems and ensure appropriate job scheduling.
• Collaborate with vendors, production teams, and customers to guarantee product quality and timely delivery.
• Identify and resolve customer issues related to jobs by working closely with various departments and suggesting effective solutions.
• Monitor final production runs and completed work to prepare accurate billing documents.
• Contribute to daily production meetings and other initiatives aimed at enhancing business performance.
• Update customer records by maintaining accurate account and job-related information.
• Undertake additional tasks as directed by the Account Services Manager or Sales staff.
• Work with production, warehouse, shipping departments, and carriers to expedite or track shipments.

About SOLO PRINTING

At SOLO PRINTING, we pride ourselves on delivering high-quality printing solutions tailored to our clients' needs. Our commitment to excellence and customer satisfaction sets us apart in the industry, making us a trusted partner for businesses in Miami and beyond.

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