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Account Manager

MixpanelLondon, UK (Hybrid)
Hybrid Full-time

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Experience Level

Manager

Qualifications

To excel in this position, candidates should possess a strong background in account management or client success, with demonstrable experience in cultivating and managing client relationships at the executive level. A solid understanding of data analytics is essential, along with the ability to communicate complex concepts clearly and effectively. Strong organizational skills and a strategic mindset are necessary to navigate and manage multiple accounts successfully.

About the job

About Mixpanel

Mixpanel is a leading event analytics platform designed for creators who seek immediate insights from their data without needing SQL expertise. By enabling every member of the organization to visualize and learn from the effects of their contributions on product, marketing, and revenue metrics, we empower teams to make informed decisions.

With over 9,000 paying clients, including renowned brands like Netflix, Pinterest, Sweetgreen, and Samsara, Mixpanel provides a comprehensive and trustworthy analytics platform that our users can rely on.

About the Account Management Team

Our Account Management team is responsible for approximately 25% of Mixpanel's global Annual Recurring Revenue (ARR) within the EMEA region. The team is dedicated to retaining and expanding our client relationships through seamless onboarding, maximizing the value customers derive from Mixpanel’s features, encouraging product adoption, and identifying growth opportunities.

We have fostered a vibrant community of practice in collaboration with our Customer Success team, both in EMEA and globally. While individual targets are important, we also nurture a team culture that emphasizes knowledge sharing and mutual support as essential components of success.

About the Role

As an Account Manager, you will work closely with Mixpanel's clients throughout the UK and select regions in France, Benelux, and the Nordics, driving customer success and revenue growth within your portfolio. Successful Account Managers at Mixpanel possess a deep understanding of our product's functionalities and continually identify new ways to deliver value to our customers.

Responsibilities

  • Manage and nurture relationships with executive-level decision-makers at your accounts, aligning their goals with the value Mixpanel provides.
  • Develop and execute a comprehensive account strategy focused on product adoption, delivering business value, and uncovering growth opportunities across a portfolio of 40-75 accounts valued between $2M and $3M.
  • Maintain up-to-date Salesforce records regarding renewals, upsells, and churn risks, providing accurate weekly revenue forecasts.
  • Serve as a thought leader and analytics partner for your accounts through insightful use cases and demonstrable business impact.
  • Conduct analytics workshops, brainstorming sessions, and product training to ensure effective adoption and usage of Mixpanel.

About Mixpanel

Mixpanel is revolutionizing the way organizations leverage data for decision-making. Our powerful analytics platform allows companies to track user interactions and gain insights that drive product development and marketing strategies, ultimately enhancing their bottom line.

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