About the job
Join us at Trustpilot, a trailblazer in the world of consumer reviews! As a profitable, high-growth FTSE-250 company, we aim to set the standard for trust globally. Our platform is the largest independent consumer review destination, and we are excited about the journey ahead. Be part of our mission to foster trust!
As we expand our team in Copenhagen, we are seeking an Account Manager for the Swedish Market to play a pivotal role in our headquarters. This position is crucial to Trustpilot’s commitment to cultivating trust and transparency.
In this role, you will be tasked with the retention and growth of a specific portfolio of existing clients. You will act as the commercial owner of each relationship, driving renewals, expanding accounts, and establishing Trustpilot as a lasting partner that delivers measurable business value.
You will merge commercial insight with deep relationship management, working closely with Customer Success Managers to ensure customer adoption, satisfaction, and sustainable revenue growth.
Your responsibilities will include contributing to robust Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers in achieving tangible value.
Key Responsibilities:
- Oversee the complete renewal process to achieve high Gross Renewal Rates (GRR) and predictable retention.
- Drive portfolio expansion through upselling and cross-selling to ensure strong Net Revenue Retention (NRR) and overall portfolio growth.
- Develop and maintain comprehensive account plans, stakeholder maps, and accurate forecasts in Salesforce.
- Lead commercial and strategic discussions, including business reviews and contract negotiations.
- Collaborate with Customer Success to ensure value realization, with Marketing on customer stories, and with Product on feedback loops.
- Guarantee accurate data management, forecasting discipline, and pipeline visibility across your portfolio.

