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Account Manager, Enterprise Growth Strategy

ExtendRemote, US
Remote Full-time $140K/yr - $140K/yr

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Experience Level

Manager

Qualifications

Proven experience in account management, preferably with large clients. Strong analytical skills with the ability to interpret data effectively. Exceptional communication and relationship management abilities. Experience in management consulting or fast-paced startup environments. Strategic mindset with a focus on measurable outcomes.

About the job

About Extend:

Extend is transforming the post-purchase journey for retailers and their clients by offering AI-powered solutions that significantly enhance customer satisfaction and boost revenue. Our all-encompassing platform features automated customer service, effortless returns/exchanges, end-to-end automated fulfillment, and robust product and shipping protection, complemented by top-notch fraud detection. By merging state-of-the-art technology with outstanding customer service, Extend enables businesses to foster trust and loyalty among consumers while minimizing costs and maximizing profits.

Currently, Extend collaborates with over 1,000 leading merchant partners across various sectors, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and many more. Supported by some of the industry's most esteemed technology investors, our headquarters is located in the heart of San Francisco.

About the Role:

As an Account Manager focusing on Enterprise Growth Strategy, your primary responsibility will be to drive growth and strategic initiatives for Extend’s largest omnichannel merchants. This pivotal role emphasizes existing account development, strategic relationship management, and optimization. It calls for a highly strategic thinker with a proven background in management consulting or dynamic startup settings who can translate overarching goals into actionable, measurable strategies for our most vital partners. The ideal candidate will ideally be located in the San Francisco Bay Area.

What You'll Do:

  • Drive continuous partnership growth optimizations for Extend’s premier omnichannel merchants.
  • Craft and spearhead the growth and merchant relationship management strategy for each strategic partnership under your purview.
  • Assess and analyze program performance, utilizing data and insights to pinpoint opportunities that yield measurable ROI and sustainable growth.
  • Conduct quarterly business reviews with internal and external executive leaders at Fortune 500 retailers and brands.

About Extend

Extend is at the forefront of enhancing the post-purchase experience for retailers and their customers, utilizing innovative AI-driven solutions that prioritize customer satisfaction and revenue expansion. With a dynamic platform that integrates advanced technology and exemplary customer service, Extend is dedicated to fostering loyalty and efficiency in the retail sector.

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