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Account Executive - Emerging AI Solutions

IntercomLondon, England
On-site Full-time

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Experience Level

Experience

Qualifications

Take ownership of the entire sales cycle for Sales Agent, from initial conversation through evaluation, executive alignment, and closing deals. Conduct discovery sessions with leaders in Sales, RevOps, and Marketing to understand their inbound processes, define success metrics, and assess impact.

About the job

Intercom is a pioneering AI Customer Service company dedicated to revolutionizing how businesses deliver exceptional customer experiences.

Our flagship AI agent, Fin, stands as the most sophisticated customer service AI available, enabling companies to provide continuous, flawless customer support and ultimately enhancing their customer interactions. Fin can be integrated with our Helpdesk, forming the comprehensive Intercom Customer Service Suite that caters to more intricate queries requiring human intervention.

Established in 2011, Intercom is trusted by nearly 30,000 businesses globally, setting new benchmarks in customer service. We are driven by our core values to challenge norms, innovate rapidly, and consistently offer significant value to our clients.

What is the opportunity?

Our AI agent, Fin, is leading the charge in customer service innovation. We are expanding our capabilities to include a broader Customer Agent vision, starting with the introduction of Sales Agent.

The Sales Agent represents a groundbreaking product venture for Intercom and introduces a new customer segment. As an Account Executive on the Customer Agent team, you will play a pivotal role in launching Sales Agent to the market, securing initial customers, demonstrating ROI, and shaping the positioning, packaging, and pricing of this product as we transition from beta to a scalable go-to-market strategy.

You will be part of a dedicated 'tiger team' focused on speed and learning, comprising a sales leader, a small group of specialized AEs (including top internal performers and new hires), and dedicated Solution Engineering support.

This team operates with high autonomy and accountability. You will collaborate closely with Product, Marketing, and Pricing teams to incorporate genuine customer feedback into decision-making, helping the company quickly identify what resonates, converts, and what customers are willing to invest in.

Your role will often act as a specialist extension within existing Intercom accounts. Core Relationship Managers will manage the overall account relationship, while you will take charge of the Sales Agent initiative, encompassing discovery, evaluation design, ROI storytelling, and commercials. You will also engage with selective inbound opportunities and strategic logos aligned with our ideal customer profile.

If you thrive in a fast-paced environment, enjoy being close to product development, and relish the challenge of establishing a new initiative from the ground up, this role is for you.

About Intercom

Intercom is at the forefront of AI-driven customer service solutions, committed to enhancing the way businesses interact with their customers. Our innovative products, like the AI agent Fin, empower companies to provide exceptional support and create better customer experiences.

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