2nd Line Application Support Analyst

AvePoint delivers solutions for data security, governance, and resilience. Over 25,000 organizations worldwide rely on the AvePoint Confidence Platform to safeguard and manage data across Microsoft, Google, Salesforce, and other collaboration tools. The company works with a global network of managed service providers, resellers, and systems integrators, and its products are available in more than 100 cloud marketplaces. More details can be found at www.avepoint.com. Role overview The Cloud Support Engineer position centers on troubleshooting and maintaining cloud-based services for AvePoint’s clients. The role combines technical problem-solving with customer support, helping organizations adapt to changing digital needs. Work focuses on Microsoft technologies and cloud platforms, with an emphasis on ensuring customer success and supporting advanced technology. What you will do Cloud & AI-driven product support: Build expertise in AvePoint’s software suite, especially Microsoft technologies and cloud platforms such as Azure and Office 365. Diagnose and resolve software issues by analyzing data logs and working with development resources to address complex problems in the Microsoft Cloud. Customer interaction: Engage directly with enterprise clients to help them solve technical challenges within AvePoint’s software ecosystem. Collaborate with developers, product specialists, and customer success managers to advance troubleshooting and cloud support skills. Location This role is based in Richmond, VA, United States.

Role Overview tomorrow-hire is hiring an Oracle Cloud Infrastructure (OCI) Cloud Engineer in Richmond, Virginia. This role focuses on designing and implementing OCI cloud solutions to support business goals. What You Will Do Design and build cloud solutions using Oracle Cloud Infrastructure Work closely with teams across the company to integrate and optimize cloud resources

Join StemXpert1 as a Cloud Engineer, where you will play a vital role in designing, implementing, and managing cloud-based solutions that drive efficiency and innovation. Collaborate with our talented team to develop scalable architectures and ensure optimal performance across our cloud infrastructure.

agecareers is seeking a Cloud Storage Engineer to help build and support scalable cloud storage systems. This position plays a key role in maintaining data integrity, security, and accessibility across several cloud platforms. Key responsibilities Design storage solutions that meet growing organizational requirements Implement and manage storage infrastructure in different cloud environments Monitor systems to uphold data integrity and enforce security protocols Support reliable and accessible data storage for users throughout the organization Work locations Battle Creek, Michigan Columbus, Ohio Dayton, Ohio Fort Belvoir, Virginia Hill AFB, Utah New Cumberland, Pennsylvania Philadelphia, Pennsylvania Richmond, Virginia Tracy, California

Join CapTech Consulting as a Cloud SaaS Applications Engineer and be part of a dynamic team dedicated to delivering innovative cloud-based software solutions. In this role, you will leverage your expertise in cloud technologies to design, develop, and maintain SaaS applications that drive business success. Your contributions will directly impact our clients’ operational efficiencies and help them achieve their strategic goals.

Blue Wireless stands at the forefront of providing cutting-edge Wireless Network Solutions to Global Enterprises. With an extensive reach across more than 80 countries, we are revolutionizing the connectivity landscape through innovative LTE/5G and Starlink technologies, designed for branches, remote sites, and vessels. Headquartered in Singapore, with operational hubs in Australia, Malaysia, the Netherlands, the United Kingdom, and the United States, Blue Wireless ensures seamless project rollouts, making them efficient and predictable. Our success is not solely attributed to technology; our dedicated team, known for their creativity, proactive approach, and unwavering commitment to customer satisfaction, drives our growth. We are continually seeking passionate individuals to join our team and contribute to our mission. Position: Network Support Engineer The role of Network Support Engineer is vital in delivering in-life support for Blue Wireless services, which is essential for our customers' success and overall satisfaction. As we expand our global customer base, we are looking to bolster our Global Customer Support (GSC) team in the USA. You will collaborate closely with our Global Head of Customer Support based in Malaysia and our Support Manager located in Arnhem. Your Responsibilities: Provide expert technical support, including installation, troubleshooting, deployment, and configuration of routers and other wireless network equipment. Develop and maintain thorough documentation related to the implemented network. Manage technical testing and offer virtual global support via various messaging platforms tailored to clients’ locations. Serve as the primary support contact for our global enterprise customers through voice calls, emails, and ticketing systems. Take ownership of incident resolution for all network support issues, adhering to our Service Level Agreements (SLAs) from initiation to completion. Troubleshoot network connectivity issues while effectively communicating solutions to enterprise customers via email. Deliver on-demand technical support remotely and participate in troubleshooting conference calls when necessary. Collaborate with fellow network support engineers across different time zones to resolve network malfunctions efficiently. If You: Possess a solid understanding of IP networking fundamentals and routing protocols. Have strong problem-solving skills related to basic network issues. Hold Cisco/Juniper certifications (preferred but not mandatory). Have knowledge of Peplink and HP Aruba switching technologies. Are familiar with WiFi products such as Extreme Networks.

At CapTech Consulting, our Data Engineering consultants empower clients to construct and sustain sophisticated data systems that integrate information from various sources, facilitating informed decision-making. We specialize in developing data pipelines and preparing data for utilization by data scientists, analysts, and other data professionals. Our passion lies in problem-solving and delivering innovative solutions tailored to our clients' needs. As Cloud Data Engineers, we harness our clients' cloud infrastructure to provide immediate value while ensuring scalability for future demands. We thrive in a collaborative atmosphere, with abundant opportunities for learning and knowledge sharing among developers, architects, and clients.Key responsibilities for the Cloud Data Engineer position include:Creating data pipelines and other data products utilizing Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).Advising clients on technologies and methodologies to optimize cloud resources for swift data ingestion and processing.Applying engineering best practices to tackle complex data challenges.Collaborating with end users, development teams, and business analysts to enhance the value derived from client data across the organization.Communicating the architectural distinctions between various solution methods and their respective pros and cons.

As a Senior Data Engineer at CapTech, you will empower our clients by designing and maintaining sophisticated data systems that aggregate information from various sources, facilitating informed decision-making. Our team is dedicated to crafting efficient data pipelines and preparing data for analysis by data scientists, analysts, and other systems. We thrive on problem-solving and delivering innovative solutions to our clients. By utilizing cloud infrastructures, our Cloud Data Engineers provide immediate value and create scalable solutions for future growth. We foster a collaborative atmosphere, offering numerous opportunities for knowledge sharing and professional development with fellow developers, architects, and clients.Your Impact:Act as a trusted advisor to clients, offering best practices and methodologies for effective data engineering solutions.Design, implement, and sustain state-of-the-art data pipelines using modern cloud technologies.Collaborate with product owners and business subject matter experts to understand customer needs and deliver sustainable solutions.Provide technical leadership and work cross-functionally to align technical solutions with client requirements.Keep abreast of emerging cloud technologies, sharing insights and findings with stakeholders.

About AvePointSecure your future with AvePoint, a global frontrunner in data management and governance. With over 21,000 clients worldwide, we empower organizations to modernize their digital workplaces using Microsoft, Google, Salesforce, and other collaboration tools. Our extensive channel partner program features over 3,500 managed service providers, value-added resellers, and systems integrators, making our solutions accessible in more than 100 cloud marketplaces. For more information, visit www.avepoint.com.At AvePoint, we prioritize investment in our employees. We believe that agility, passion, and teamwork are essential for success, creating a culture where you are empowered to take initiative, learn from others, and shape your career to unleash your full potential!OverviewAre you a tech-savvy problem solver with a passion for cloud solutions and artificial intelligence? As a Technical Support Analyst, you won’t just resolve issues; you’ll be an essential part of a team that maintains our cloud services and helps our customers stay ahead in a rapidly changing digital landscape. If you’re eager to kickstart your career at the crossroads of customer success and cutting-edge technology, this role is perfect for you.Your ResponsibilitiesCloud & AI Product Support: Master our software suite, specializing in Microsoft technologies and cloud platforms such as Azure and Office 365. Analyze and troubleshoot software issues, leveraging data logs and development resources to resolve complex challenges in the Microsoft Cloud.Customer Success Advocacy: Act as a trusted partner for our clients by delivering effective, empathetic, and prompt solutions via phone, email, and remote support. Guide customers through implementing and optimizing our products to maximize benefits from our cloud-based and AI-enhanced tools.Collaborative Troubleshooting: Work closely with cross-functional teams to address issues and improve our products. From reviewing logs to performing root cause analysis, you will play a pivotal role in enhancing our offerings.

Join our dynamic team as a Deskside Support Technician, where you will be the first point of contact for technical support. Your role will involve troubleshooting hardware and software issues, providing exceptional customer service, and ensuring that our employees have the tools they need to succeed.

Join our team as a Deskside Support Specialist at Artech Information Systems LLC in Richmond, Virginia! We are seeking a motivated and tech-savvy individual who can deliver exceptional support to our clients. In this critical role, you will be responsible for troubleshooting hardware and software issues, providing on-site assistance, and ensuring a seamless technology experience for our users.

Join our dynamic team as a Deskside Support Technician, where you'll be the frontline in providing exceptional technical assistance and support to our valued clients. Your expertise will ensure that our users can effectively navigate technology and maintain productivity without interruption.In this role, you will troubleshoot hardware and software issues, assist with installations, and provide hands-on support to enhance user experience. Your problem-solving skills and technical knowledge will be crucial in implementing solutions swiftly and efficiently.

Epworth is seeking a Technology Support Specialist to help keep systems running reliably for clients in Richmond. This position focuses on troubleshooting and resolving a range of IT issues, supporting daily operations across the organization. Role overview This role centers on providing technical support and working through problems as they arise. The Technology Support Specialist will address user concerns, identify root causes, and help maintain the stability and efficiency of Epworth’s technology environment. What you will do Troubleshoot and resolve IT issues as they are reported Support users to ensure a smooth technology experience Contribute to the ongoing improvement of Epworth’s technical capabilities Location This position is based in Richmond.

Join Arete Technologies Inc. as a Technical Support Specialist and become a crucial part of our dedicated team. In this role, you will provide exceptional technical assistance to our clients, ensuring that their needs are met with efficiency and professionalism. Your expertise will help troubleshoot issues and deliver solutions, making you an integral component in maintaining our reputation for outstanding customer service.

About the RoleWe are looking for a highly skilled and experienced Senior DevOps Engineer to join our dynamic technical team. The ideal candidate will possess extensive hands-on expertise in cloud infrastructure automation, CI/CD engineering, and ensuring system reliability. A deep understanding of AWS cloud services and modern DevOps tools is essential.What You'll DoDesign, build, and maintain AWS-based infrastructure using best practices to ensure scalability, reliability, and security.Automate cloud resource provisioning and environment management utilizing Terraform and Ansible.Architect and optimize cloud systems to enhance performance and ensure robust security measures.

As a Technical Support Specialist, you will play a crucial role in ensuring seamless computer information systems support to our clients through various channels including phone, email, and on-site assistance. Your responsibilities will encompass triaging incoming calls and monitoring existing tickets until completion.Your support tasks will include, but are not limited to, troubleshooting network connectivity issues, desktop hardware, operating systems, printers, phone systems, and multimedia support. A foundational understanding of Active Directory within a multi-domain network environment is essential. You should also have a basic grasp of personal computer and information systems operations. This position requires you to keep department manuals updated and contribute to the creation of new troubleshooting procedures, guidelines, and diagrams as necessary. Excellent interpersonal skills are crucial as you will be the primary point of contact for our customers, and the ability to work effectively in a team environment is essential.Key Responsibilities:Respond to and allocate help desk tickets to appropriate technicians for resolution.Install and troubleshoot PCs, printers, iPhones, and software.Conduct daily inspections of the server room and data closets.Manage backup tape rotation and preparation for offsite pickup.Activate network jacks for proper VLAN configuration.Provide basic training and support to customers on Mitel phone operations.Perform weekly reviews of outstanding help desk tickets and inform the DCLS Team Lead of overdue tickets.

Join our dynamic team at the forefront of innovation in the facilities management industry! We are collaborating with a rapidly expanding software startup that is transforming this sector through groundbreaking, industry-first solutions.In this senior, hands-on position, you will play a pivotal role in enhancing CI/CD pipelines, securing cloud infrastructure, troubleshooting intricate production challenges, and driving security improvements. You will also work closely with developers to elevate engineering practices.Your contributions will ensure our environments are secure, scalable, cost-efficient, and operationally sound, while also aiding in the long-term modernization of our platform architecture.This role carries significant responsibilities in core platform security engineering, which includes managing identity and access, data protection, vulnerability management, and implementing ISO 27001-compliant technical controls.Key Responsibilities:Enhance and maintain AWS infrastructure.Work with containerized and serverless workloads.Oversee cloud security posture, including network segmentation, security group design, WAF implementation, and infrastructure hardening in line with best practices (e.g., CIS benchmarks).Refine and maintain CI/CD pipelines.Enhance deployment safety, consistency, rollback capabilities, and release quality.Establish best practices for building, testing, deploying, and promoting environments.Implement security gates to prevent the deployment of high-risk code or misconfigured infrastructure.Manage a structured vulnerability management program, including scanning, prioritization, remediation SLAs, and reporting.Define and enforce identity and access management standards, including role-based access control, least privilege, and automated provisioning and deprovisioning.Support ISO 27001-aligned controls, audit readiness, and technical compliance requirements.Lead or assist in root cause analysis for incidents, outages, and major performance issues.Drive preventative improvements following production incidents.Facilitate a transition from reactive firefighting to disciplined operational management within engineering.Implement and manage centralized logging and security monitoring, with alerting in alignment with security risks and incidents.Collaborate with software engineers on best practices for infrastructure, deployment, and operations.Provide clear recommendations to engineering leadership regarding operational risk, priorities, and trade-offs.

About AvePoint AvePoint is a global provider of data protection solutions, focused on data security, governance, and resilience. The AvePoint Confidence Platform supports over 28,000 customers, helping safeguard, govern, and recover data across cloud platforms like Microsoft, Google, and Salesforce. The platform offers lifecycle management, multicloud governance, and rapid recovery to help organizations reduce data sprawl, update legacy systems, and prevent data loss. AvePoint works with approximately 6,000 managed service providers, value-added resellers, and system integrators. Solutions are available in more than 100 cloud marketplaces. Learn more at www.avepoint.com. The company values agility, passion, and collaboration, supporting team members' growth and development. Role Overview The Revenue Operations Go-To-Market Engineer will design and build the technical infrastructure that powers AvePoint's revenue operations. This position sits within Revenue Operations (RevOps) and treats go-to-market execution as an engineered system, not a manual process. Collaboration spans Sales, Marketing, Product, and Customer Success teams. The engineer will create automation that connects CRM, marketing tools, product telemetry, support systems, and financial workflows into a scalable, real-time operational framework.

Job Title: Deskside Support Representative - Distributed Client ServicesJob ID: #S2LCFHLocation: Richmond, VADuration: 1 year (with potential for extension)We are seeking a skilled Deskside Support Representative to join our Distributed Client Services team. The ideal candidate will possess the ability to diagnose, configure, and install common applications, as well as install and remove desktop PCs and monitors.Key responsibilities include providing remote Office 365 support on workstations and mobile devices, performing basic deskside services such as install, move, add, changes (IMAC), build, and configuration according to provided scripts. You will assist customers with problem identification and resolution for hardware or platform-related issues at their place of business.This role includes providing deskside support for software break/fix issues on low-complexity problems across platforms with Windows operating systems (current and previous four generations) or Apple operating systems. Familiarity with the Microsoft Office Suite and other common software applications is required.