2nd Line Application Support Analyst

Join the Sustainability Wave with AMCS About Us:AMCS Group is a leading sustainability software provider headquartered in Ireland, with a strong presence across Europe, the USA, and Australasia. Our team of over 1,300 talented professionals spans 22 countries, dedicated to delivering innovative technology solutions that pave the way for a carbon-neutral future. Our Mission:We specialize in cutting-edge SaaS solutions that enhance efficiency and promote sustainability in resource-intensive sectors. With over 5,000 clients across 23 countries relying on our Performance Sustainability software, we are committed to providing practical solutions that drive profitability and environmental resilience worldwide.Our Culture:At AMCS, we offer more than just a job; we provide a career path with a forward-thinking company that values innovation and community impact. With our Irish roots, we maintain a 'start-up' mentality, fostering a culture of connection among our work, customers, colleagues, and the broader community. This environment encourages openness, collaboration, and creativity.We are currently seeking a motivated and skilled Application Support Engineer to join our rapidly expanding enterprise software team in Richmond, London. You will work on ECHO, our enterprise service management framework utilized by leading environmental service providers.Recently, Selected Interventions became part of AMCS, and we continue to enhance our market-leading ECHO™ Service Management Framework, previously known as the AMCS Platform for Municipalities. Our solutions support large multinational organizations throughout the UK and beyond.Located just moments from Richmond train, tube, and bus stations, our office is vibrant, friendly, and collaborative. We prioritize smart working, value work-life balance, and are passionate about leveraging technology to transform field service management.Key Responsibilities:Delivering 1st and 2nd line support for the ECHO application.Updating clients who have raised issues via our in-house ticketing system, phone, or email.Ensuring accurate categorization and resolution of all issues within our SLA.Escalating complex issues to 2nd and 3rd line support or other departments as needed.Troubleshooting and validating reported issues.

Empower Brands is hiring an IT Support Analyst based in Richmond, Virginia. This role serves as the first point of contact for technical support across the company, assisting employees throughout the United States. The position covers a wide range of technical issues, including desktops, laptops, mobile devices, and peripherals. Investigating root causes, creating checklists for recurring issues, and recommending new procedures or training to prevent future incidents are key parts of the job. The analyst will work both independently and alongside other IT team members. Main responsibilities Provide prompt and courteous technical support in person, by phone, web conference, and email. Troubleshoot and resolve hardware and software help desk requests. Perform user administration tasks while following security protocols. Configure user applications following documented standards. Manage email accounts and distribution lists using Google Workspace or Office365. Set up laptops, desktops, and mobile devices for employees. Install and configure IP phones and related services. Support basic network functions at multiple sites, such as configuring firewalls and setting up Wi-Fi. Monitor and manage the helpdesk ticket queue to ensure timely resolution and meet service level agreements. Provide backup support to other IT team members as needed. Escalate complex issues to the appropriate IT staff when required. Document solutions and contribute to the IT knowledge base. Take on additional IT department tasks as assigned. Skills and qualities Clear communication skills for working with end-users and colleagues. Strong problem-solving skills for diagnosing and resolving technical issues. Ability to manage multiple tasks and set priorities effectively. Comfortable working independently and as part of a team.

About AvePointSecure your future with AvePoint, a global frontrunner in data management and governance. With over 21,000 clients worldwide, we empower organizations to modernize their digital workplaces using Microsoft, Google, Salesforce, and other collaboration tools. Our extensive channel partner program features over 3,500 managed service providers, value-added resellers, and systems integrators, making our solutions accessible in more than 100 cloud marketplaces. For more information, visit www.avepoint.com.At AvePoint, we prioritize investment in our employees. We believe that agility, passion, and teamwork are essential for success, creating a culture where you are empowered to take initiative, learn from others, and shape your career to unleash your full potential!OverviewAre you a tech-savvy problem solver with a passion for cloud solutions and artificial intelligence? As a Technical Support Analyst, you won’t just resolve issues; you’ll be an essential part of a team that maintains our cloud services and helps our customers stay ahead in a rapidly changing digital landscape. If you’re eager to kickstart your career at the crossroads of customer success and cutting-edge technology, this role is perfect for you.Your ResponsibilitiesCloud & AI Product Support: Master our software suite, specializing in Microsoft technologies and cloud platforms such as Azure and Office 365. Analyze and troubleshoot software issues, leveraging data logs and development resources to resolve complex challenges in the Microsoft Cloud.Customer Success Advocacy: Act as a trusted partner for our clients by delivering effective, empathetic, and prompt solutions via phone, email, and remote support. Guide customers through implementing and optimizing our products to maximize benefits from our cloud-based and AI-enhanced tools.Collaborative Troubleshooting: Work closely with cross-functional teams to address issues and improve our products. From reviewing logs to performing root cause analysis, you will play a pivotal role in enhancing our offerings.

Engage in food preparation with a solid understanding of food safety practices.Skillfully follow recipes as directed by the Sous Chef and Chef de Cuisine.Expertly execute dishes while shucking fresh oysters.Maintain a clean workstation and prepare for the next shift.Collaborate effectively with fellow line cooks and the service team at Commonhouse.

This short-term contract role supports the Virginia Department of Health’s Oracle Health EHR system in Richmond, VA. The Technical Support Analyst III works on a hybrid schedule from May 11, 2026, through June 30, 2026. Compensation ranges from $18 to $38 per hour on a 1099 basis. The position focuses on healthcare IT, serving as both an EHR Security Analyst and Application Support Specialist. Role overview This analyst plays a key role in maintaining secure access to the EHR platform. Daily work centers on defining and managing user access controls, supporting Tier 1 EHR users, and ensuring compliance with HIPAA and other healthcare security standards. The position requires close collaboration with IT staff, security officers, and compliance teams to maintain system integrity and support public health operations. What you will do Define, manage, and enforce user access policies, security roles, and permissions in the EHR system Map and maintain EHR position definitions, including Millennium positions, user preferences, and OHPAC security groups Monitor and enforce access control policies to ensure users have appropriate permissions for their roles Support identity and access management processes such as Active Directory, SSO, and MFA Participate in EHR system upgrades, patches, and ongoing maintenance Monitor user activity with tools like P2Sentinel to identify trends and potential security risks Security and compliance Conduct internal security audits to identify vulnerabilities and reduce risk Work with security and compliance teams to meet HIPAA, HITECH, and organizational requirements Help develop and maintain security policies, procedures, and documentation Support internal and external audit processes Respond to and investigate EHR-related security incidents, ensuring timely resolution and reporting Application process Applications are reviewed on a rolling basis until the position is filled. Early applications are encouraged.

Speechify seeks a Senior Software Engineer in Richmond, VA to focus on Windows and desktop applications. This position involves shaping the way users experience our products through thoughtful software design and development. Key responsibilities Design and build desktop applications tailored for Windows platforms Maintain and improve existing software, supporting accessibility for a wide range of users Collaborate with engineering, product, and design teams to align on goals and deliverables Consistently deliver reliable, high-quality software within set timelines Our mission Speechify is dedicated to making reading accessible for everyone. The team creates tools that help people connect with content in new and meaningful ways.

Join CapTech Consulting as a Cloud SaaS Applications Engineer and be part of a dynamic team dedicated to delivering innovative cloud-based software solutions. In this role, you will leverage your expertise in cloud technologies to design, develop, and maintain SaaS applications that drive business success. Your contributions will directly impact our clients’ operational efficiencies and help them achieve their strategic goals.

Join our dynamic team as a Deskside Support Technician, where you will be the first point of contact for technical support. Your role will involve troubleshooting hardware and software issues, providing exceptional customer service, and ensuring that our employees have the tools they need to succeed.

Join our team as a Deskside Support Specialist at Artech Information Systems LLC in Richmond, Virginia! We are seeking a motivated and tech-savvy individual who can deliver exceptional support to our clients. In this critical role, you will be responsible for troubleshooting hardware and software issues, providing on-site assistance, and ensuring a seamless technology experience for our users.

Join us at usm2 as a Program Analyst where you will play a pivotal role in analyzing and improving our programs. We seek a detail-oriented professional who can translate data into actionable insights and drive project success.

Join our dynamic team as a Deskside Support Technician, where you'll be the frontline in providing exceptional technical assistance and support to our valued clients. Your expertise will ensure that our users can effectively navigate technology and maintain productivity without interruption.In this role, you will troubleshoot hardware and software issues, assist with installations, and provide hands-on support to enhance user experience. Your problem-solving skills and technical knowledge will be crucial in implementing solutions swiftly and efficiently.

Are you an innovative Business Systems Analyst looking to drive change and improve business processes? At Arete Technologies, Inc., we are seeking a dedicated professional to join our team in Richmond.Your primary responsibilities will include reviewing impacted business processes and collaborating with stakeholders to identify opportunities for enhancement that lead to cost savings, improved quality, increased efficiency, reduced risk, and shorter cycle times.As a Senior Business Systems Analyst, you will generate comprehensive system requirements, develop epics and user stories for Agile software development, and work alongside the product owner to create and maintain project backlogs. You will articulate and document user system requirements, proactively engage with product owners to ensure successful implementations align with business processes, and conduct joint application design sessions. Additionally, you will develop and interpret data flow diagrams, making recommendations regarding screen flows, process flows, and reporting needs.

Epworth is seeking a Technology Support Specialist to help keep systems running reliably for clients in Richmond. This position focuses on troubleshooting and resolving a range of IT issues, supporting daily operations across the organization. Role overview This role centers on providing technical support and working through problems as they arise. The Technology Support Specialist will address user concerns, identify root causes, and help maintain the stability and efficiency of Epworth’s technology environment. What you will do Troubleshoot and resolve IT issues as they are reported Support users to ensure a smooth technology experience Contribute to the ongoing improvement of Epworth’s technical capabilities Location This position is based in Richmond.

Join Arete Technologies Inc. as a Senior Business Analyst and play a pivotal role in driving strategic initiatives and delivering solutions that enhance business performance. In this position, you will collaborate with cross-functional teams to analyze requirements, develop business cases, and implement data-driven solutions that align with organizational goals.

Join Arete Technologies Inc. as a Technical Support Specialist and become a crucial part of our dedicated team. In this role, you will provide exceptional technical assistance to our clients, ensuring that their needs are met with efficiency and professionalism. Your expertise will help troubleshoot issues and deliver solutions, making you an integral component in maintaining our reputation for outstanding customer service.

Join our dynamic team at 360IT Professionals as a Mid-Level Business Analyst. We are looking for an analytical thinker who is passionate about leveraging data to drive business decisions. In this role, you will work closely with stakeholders to identify their needs and develop solutions that enhance operational efficiency.Your responsibilities will include gathering and analyzing data, creating comprehensive reports, and presenting findings to key stakeholders. You will play a crucial role in shaping our strategies and helping us achieve our business goals.

About Red Energy Red Energy serves over 1 million customers across Australia, with a strong focus on customer service. Backed by Snowy Hydro and fully Australian-owned, Red Energy has earned 14 consecutive Canstar Blue Awards for best overall service among Victorian electricity providers. Role Overview The Corporate Development team is looking for a Business Analyst - Data & Reporting for a 12-month fixed-term contract. This position will support the Core Retail Platform transformation project, a key initiative in Australia’s evolving energy market. Location and Flexibility This role is based at the Bryant & May Building in Cremorne, Richmond, Victoria. The team works on a hybrid schedule: three days in the office and two days remote each week. What You Will Do Support the implementation of the Core Retail Platform transformation project Map and improve business processes, with a focus on enhancing data capabilities Work closely with stakeholders to understand their priorities and align them with commercial objectives Assess and document information flows within the organization to help establish future capabilities Apply your understanding of data models and data architecture to support complex, data-driven projects Ensure data integrity and reliability across reporting and analytics initiatives Adapt quickly to shifting priorities in a changing business environment What We’re Looking For Strong technical expertise in data and reporting, with hands-on experience in data models and architecture Proven track record delivering projects focused on data and reporting Excellent interpersonal and stakeholder engagement skills Solid business process knowledge Ability to work proactively, remain calm under pressure, and make informed decisions Comfort working in a setting where priorities and requirements may shift frequently

Collaborate with stakeholders to gather and assess business requirements, ensuring a clear understanding of their goals and objectives.Prepare comprehensive documentation of specifications and process flows to support development teams effectively.Work alongside cross-functional teams to devise innovative business solutions that align with organizational needs.Lead workshops and meetings aimed at eliciting requirements and validating proposed solutions.Aid in testing initiatives to confirm that solutions fulfill business criteria and performance expectations.Deliver training and ongoing support to users for new systems and enhancements.Continuously monitor industry trends and best practices to enhance processes and systems.

Join Arete Technologies Inc. as a Senior SharePoint Business Analyst, where you will play a critical role in enhancing our digital collaboration tools and improving business processes. In this position, you will analyze business requirements, design SharePoint solutions, and work closely with stakeholders to ensure effective implementation and user adoption.

About Red Energy Red Energy supplies electricity to more than 1.5 million customers across Australia. As part of Snowy Hydro, the company is fully Australian-owned and operates with a strong focus on customer service. Red Energy has earned 14 consecutive Canstar Blue Awards for best overall customer satisfaction among electricity providers in Victoria. Role Overview The Project Business Analyst - Finance will join the Technology and Development team on a 12-month fixed-term contract. This role supports a major business initiative focused on financial reporting for Red Energy's new Core Retail Platform (CRP). What You Will Do Design, develop, and implement financial reporting requirements for the CRP project Act as a key liaison between Finance and Technology Implementation teams Ensure financial data and reporting processes are reliable and ready for future analysis Work Location and Arrangement This position is based at the historic Bryant & May Building in Cremorne, Richmond, Victoria. The role follows a hybrid model: three days in the office, two days remote each week.