Technical Support Engineer – Mobile Applications and Compliance

Join Samsara as a Technical Support Engineer focused on our mobile applications and compliance solutions. In this remote position, you will be pivotal in delivering exceptional technical assistance to our clients, ensuring their mobile solutions function seamlessly. You will troubleshoot issues, provide insights, and collaborate effectively with our engineering teams to enhance product performance and user satisfaction.

We are seeking a dynamic Applications Engineering & Technical Support Scientist to join our innovative team in Minneapolis. This role is pivotal in providing technical assistance and support to our clients, ensuring they maximize the use of our products. You will be responsible for troubleshooting issues, developing solutions, and enhancing customer satisfaction through effective communication and technical expertise.

Role Overview Jahnel Group is hiring a Senior Mobile Application Software Engineer. This role focuses on building and improving mobile solutions alongside a skilled group of engineers. The position is open to candidates based in Schenectady, New York, or those working remotely from within the United States.

Join Cloudflare as a Senior Technical Support Engineer specializing in Application Performance. In this pivotal role, you will be responsible for providing expert support and guidance to our customers, ensuring optimal performance of their applications. You will work closely with cross-functional teams to troubleshoot and resolve complex issues, enhancing our customers' experience and ensuring their success.

Role Overview proof is hiring a Senior Mobile Application Engineer for a fully remote role. This position focuses on designing, building, and maintaining mobile applications that improve user experience and encourage engagement. Collaboration with teams across disciplines is a key part of the work.

Role Overview Runway ML is looking for a Mobile Engineer - Member of Technical Staff to help build mobile applications powered by artificial intelligence. This role focuses on designing and developing user-friendly interfaces and ensuring smooth performance across different mobile platforms.

Join our dynamic team as an Application Support Engineer, where you'll play a pivotal role in providing exceptional application support while collaborating on innovative projects across various departments.Engage with teams in Software Development, Technical Marketing, Customer Training, and Consulting to enhance your technical expertise and professional growth.Deliver high-level application support to customers, resolving intricate technical issues related to MATLAB, Simulink, and our comprehensive product suite.Focus on specialization and skill development within your domain and product suite.Seize opportunities to cultivate leadership abilities by mentoring others and spearheading process improvement initiatives.

Join our dynamic team as an Application Support Specialist, where you will report directly to the Application Support Manager. In this pivotal role, you will deliver exceptional technical support and troubleshooting for various software applications within our organization. Collaborating closely with end-users, IT teams, and external vendors, you will play a crucial role in resolving application-related challenges, ensuring seamless system functionality, and enhancing the overall user experience.Your primary focus will be on supporting our applicant tracking system (ATS), internal business applications, and our unique managed services platform/vendor management system (MSP/VMS). You will also assist in application upgrades through testing, validation, and user training to ensure a smooth transition and continued operational efficiency.

About Us:Datacor is a premier provider of innovative software solutions, encompassing ERP, CRM, Asset Tracking, Simulation, and Formulation for the process manufacturing industry. Our mission is to empower the sector with advanced software tools, driving progress through user-friendly, sophisticated products that address our customers' most challenging issues.We are dedicated to enhancing our customers' capabilities, enabling them to leverage data as a strategic advantage. Our clients create essential products that contribute to health, beauty, sanitation, and sustainability across the globe. Datacor is committed to helping them deliver these products more safely, efficiently, and cost-effectively through our cutting-edge technology platforms and applications.Job Summary:GoldSim, a Datacor company and a leader in engineering modeling applications for water resources and environmental systems, is on the lookout for a proactive and technically adept Lead Application Support Engineer to join our team. Be a part of the evolution of dynamic simulation tools and redefine the landscape of engineering simulations.As the Lead Application Support Engineer, you will serve as the primary point of contact for our engineering users across various sectors. GoldSim facilitates informed decision-making and risk analysis by simulating future performance while quantitatively addressing the uncertainties and risks associated with complex systems. Your key responsibilities include foreseeing and resolving technical and functional challenges that users encounter with our software. Additionally, you'll play a crucial role in developing and maintaining user documentation, marketing materials, and training resources, collaborating closely with the development team on bug fixes, testing, and ensuring user feedback is integrated into the product development process.

Join our dynamic team at stemxpert1 as an Application Support Engineer, where you will play a crucial role in ensuring the smooth operation of our applications and providing exceptional support to our clients. You will troubleshoot issues, optimize performance, and work closely with cross-functional teams to enhance our software solutions.

Lead Application Support EngineerLocation: RemoteWe are in search of a Lead Application Support Engineer to spearhead the operational support and enhancement of our Corporate Service applications. This pivotal role involves providing hands-on second-level support, addressing escalations from the Help Desk, and ensuring the stability, security, and performance of essential business systems.Additionally, the role entails leading a small, remote team consisting of one Support Engineer based in London and another nearshore/local Support Engineer to guarantee prompt and quality support delivery.Key ResponsibilitiesTeam LeadershipGuide and mentor a team of support engineers (London & nearshore/local)Oversee daily workload and ticket resolution, ensuring efficient project processes.Establish and promote best practices in troubleshooting, documentation, and communication.Application Support & OperationsCoordinate the lifecycle of application patching, version upgrades, and routine maintenance for custom and vendor applications, including creating status reports, developing schedules for deliverables, and deploying fixes.Provide second-level support for Legal and Corporate Service applications.Address escalations from the Help Desk and manage requests from end users.Diagnose and resolve bugs, escalating to development teams when necessary.Monitor system automated tests and health checks, creating action plans for identified issues.Ensure system stability, performance optimization, and data integrity.Technical ResponsibilitiesCarry out scheduled maintenance tasks to keep applications running smoothly.Support and troubleshoot web applications, web servers, and database connectivity.Comprehend how web servers and databases interact across client/server environments.Manage group-based security and user access controls.Support process improvements and contribute to automation initiatives.Continuous ImprovementAnalyze incident trends to identify improvement opportunities and incident prevention strategies.Document standard operating procedures, best practices, and known error resolutions.Recommend enhancements to application lifecycle management and support models.

Key ResponsibilitiesTechnical Solution ManagementServe as a technical authority for designated technology solutions, possessing a comprehensive understanding of system configurations, workflows, and integrations.Create, update, and organize detailed documentation, including system standards, configuration notes, known issues, workarounds, release notes, and user manuals.Manage a structured service ticketing environment, providing timely updates, effective communication, and adherence to internal service standards.Identify and analyze recurring issues or trends within the ticket queue, taking proactive measures to address root causes.Collaborate closely with development and support teams (both internal and vendor-based) to resolve issues, implement enhancements, and prioritize system improvements.Conduct preliminary testing of enhancements, patches, and upgrades; coordinate with business subject matter experts for further validation.Research and advocate for the adoption of existing and emerging technologies to enhance the operational effectiveness of Revenue’s operations.Relationship ManagementEstablish and maintain strong, consultative relationships with various Revenue business units, central OIT areas, and technology vendors.Act as the primary liaison for assigned systems concerning coordination, communication, and strategic planning.Develop a deep understanding of the business processes and requirements linked to supported systems.Engage in regular status and planning meetings with stakeholders, advocating for system needs, upgrades, and support priorities.Monitor and assess vendor performance, escalating any concerns, and ensuring compliance with agreed service expectations.Deliver clear and timely reports to Revenue IT leadership regarding issues, system performance, ticket trends, vendor activities, and user satisfaction.

Join Prosidian Consulting as an Environmental Compliance Technical Support Consultant and play a crucial role in ensuring environmental regulations are met. You will provide expert guidance and support to help organizations navigate compliance challenges effectively.

Join the Content Revolution at Momenti:At Momenti, we believe in transforming the way content is consumed. Our mission is to create immersive, interactive video experiences that engage users on a deeper emotional level. Step into the future of content with us, where every moment is alive and dynamic.Position Overview:We are on the lookout for a passionate and seasoned Senior Software Engineer specializing in Mobile Application Development to join our innovative team in our Irvine, CA office. In this pivotal role, you will spearhead the design, development, and maintenance of cutting-edge mobile applications for both Android and iOS platforms, making a significant impact on our users and business.Key Responsibilities:• Lead and mentor the development team in the creation of standardized processes, best practices, and tools for mobile application development utilizing Flutter.• Refactor existing code to enhance performance and maintainability.• Collaborate across teams to turn user and business requirements into functional frontend code.• Contribute to the design and execution of innovative product solutions.• Provide insightful feedback to enhance features from both engineering and end-user perspectives.• Work with engineering teams to elevate our technology and ensure best practices are consistently followed.• Continuously assess and enhance the efficiency, scalability, and stability of our systems.

Join our dynamic team at 360 IT Professionals as a Mobile Application Developer, where you will play a pivotal role in designing, developing, and maintaining innovative mobile applications. You will collaborate with cross-functional teams to create user-friendly and high-performance applications that meet the needs of our clients. This position offers an exciting opportunity to work on cutting-edge technology in a fast-paced environment.

Join our dynamic team at Collabera as a Technical Support Engineer. In this role, you will be pivotal in providing top-notch technical assistance to our diverse clientele, ensuring they receive the best possible solutions to their technical challenges. Your expertise will help drive customer satisfaction and loyalty.

Sierra-Cedar is on the lookout for a dynamic and skilled PeopleSoft Technical/Functional Human Resource Application Support Lead located in the Vienna, VA area. Ideal candidates should reside within the Washington, DC, Northern Virginia, or Maryland regions, ensuring a reasonable commute to our client offices in Vienna. This position primarily offers remote work opportunities, with occasional travel required for face-to-face meetings at client locations.

Join our innovative team at stemxpert1 as a Technical Lead Mobility Developer specializing in RhoMobile. In this pivotal role, you will lead the development of cutting-edge mobile applications while collaborating with cross-functional teams to ensure the highest quality of software solutions.

Who We AreApiiro is an innovative startup leading the charge in application security. Our state-of-the-art platform empowers development teams to create secure software swiftly, allowing them to accelerate their processes while effectively managing risks. As trailblazers in the app-sec domain, we are influencing the future of secure software development. If you're seeking a thrilling opportunity to make a substantial impact while growing within a dedicated team, Apiiro is the perfect fit for you.Your RoleWe are in search of a Technical Support Engineer with Tier 3 experience to become a vital member of our global team. In this position, you will engage directly with enterprise clients to troubleshoot and resolve their most critical technical challenges, ensuring the successful deployment of Apiiro’s solutions while serving as a trusted technical advisor.You will be at the forefront of customer interactions, managing complex cases comprehensively and collaborating closely with our R&D and product teams. Your direct engagement with clients will provide you with significant influence, visibility, and ownership as you actively contribute to their successful implementations.

Responsibilities:Assume technical ownership of the customer’s global account.Utilize expertise to orchestrate and lead the technical support that addresses the complex local and global catalyst requirements of customers.Collaborate closely with the customer’s global technical organization as well as the internal global and regional Sales, Marketing, Application Engineering, and R&D teams.Deliver technical and engineering expertise to support catalyst products, system technology designs, product demonstrations, and technology delivery.Serve as the primary global technical liaison with OEM customers, providing comprehensive product and system engineering services and support.Oversee critical technical programs, including supplier competitions, new technology introductions, and troubleshooting with limited R&D support.Lead the demonstration of catalyst and system design concepts for OEM engine and vehicle programs, with backing from R&D and Engine laboratories.Manage the technology release process for scaling up and validating technology for OEM product programs (DVPR, PPAP, etc.).Work in tandem with sales and business teams to formulate key account strategies for OEMs.