Technical Support Engineer

Join our dynamic team at Collabera as a Technical Support Engineer. In this role, you will be pivotal in providing top-notch technical assistance to our diverse clientele, ensuring they receive the best possible solutions to their technical challenges. Your expertise will help drive customer satisfaction and loyalty.

Join a prominent international organization as a Technical Support Engineer. The ideal candidate will possess a passion for technology and a commitment to enhancing the end-user experience.Required Languages: Spanish and EnglishWork Environment: Fully Remote

Role overview The Technical Support Engineer at DigiCert Inc. plays a key role in assisting clients across the United States. This position centers on providing reliable technical support and ensuring customers have a seamless experience with DigiCert’s products and services. What you will do Troubleshoot and resolve technical issues that customers encounter, including complex cases that require careful analysis Respond to customer questions and concerns, offering solutions that are both clear and actionable Collaborate with engineering and product teams to address technical challenges faced by clients Share feedback and insights that help improve DigiCert’s offerings and overall customer satisfaction

Join our dynamic team as a Senior Technical Support Engineer. In this pivotal role, you will leverage your extensive technical expertise to provide top-notch support for our innovative products. Collaborate with cross-functional teams to troubleshoot issues and enhance customer satisfaction. Your contributions will drive operational excellence, and your insights will help shape our technical support strategies.

Join our dynamic team at Keyfactor Inc. as a Technical Support Engineer. In this pivotal role, you will be responsible for providing exceptional technical assistance and support to our clients, ensuring they have the best experience with our products and services. You will troubleshoot issues, guide customers through solutions, and collaborate with internal teams to enhance our offerings.

jobgether seeks a Technical Support Engineer based in the US. This role centers on assisting clients with technical issues and ensuring they have a reliable, smooth experience with jobgether's products. Key responsibilities Troubleshoot and resolve technical problems directly with customers Offer clear, practical guidance to users dealing with technical challenges Support a positive client experience by responding quickly and effectively Requirements Strong skills in technical problem-solving Experience explaining technical information to users Ability to identify and resolve issues efficiently

Join our dynamic team at Blacksmith as a Technical Support Engineer. In this role, you will be at the forefront of providing exceptional technical assistance to our clients, ensuring that their experiences with our products are seamless and satisfactory. You will troubleshoot issues, offer solutions, and collaborate with other teams to enhance our service offerings.

Join Alloy as a Technical Support Engineer II, where you will play a vital role in delivering exceptional technical assistance to our clients. Your expertise will be crucial in troubleshooting complex issues, ensuring system functionality, and enhancing customer satisfaction.

We are seeking a dedicated and skilled Technical Support Engineer to join our dynamic team at Nagarro. In this role, you will be the first point of contact for our clients, providing exceptional support and troubleshooting for technical issues. You will work closely with various teams to ensure the highest level of customer satisfaction and operational excellence.

TL;DR - We are seeking an Enterprise Technical Support Engineer to provide exceptional, personalized support to our most significant clients. You will tackle intricate product and identity challenges, collaborate directly with enterprise teams, and translate real-world feedback into enhanced playbooks and product advancements.Why Choose Lovable?Lovable empowers individuals and teams of all sizes to develop software using any programming language. From solo entrepreneurs to Fortune 100 enterprises, millions rely on Lovable to swiftly transform raw concepts into tangible products. As we lead a transformative shift in software development, you will have a unique opportunity to revolutionize the digital landscape. With over 2 million users across more than 200 countries, Lovable is enabling innovation, automating tasks, and bringing ideas to fruition. And we are just at the beginning of this journey.Our compact, highly talented team is establishing a company that will define this generation from our base in Stockholm. We value ownership, rapid execution, and collaboration with humility. We seek individuals who are deeply passionate, deliver results quickly, and are eager to make a significant impact.Key ResponsibilitiesDeliver personalized support — diagnose and resolve complex customer issues related to design systems, connectors, authentication, and project publishing.Foster relationships with enterprise teams — serve as the trusted technical advisor for administrators, product leaders, and AI advocates utilizing Lovable for extensive user bases.Advocate for our customers — replicate issues, perform initial triage, document clear bug reports, and prioritize resolutions that quickly address customer needs.Conduct troubleshooting across the tech stack — from SSO/SAML/SCIM to REST APIs and integrations.Establish repeatability — compile solutions, identify patterns, and document insights in internal runbooks, transforming them into customer-facing resources, guidelines, and best practices.Uphold our service level agreements — respond to urgent incidents and participate in an on-call rotation to assist customers outside standard hours.Track key metrics — report on essential Product and Support operations metrics (time to first response, time to resolution, deflection, root-cause analysis).Your Qualifications3-5+ years in a customer-facing technical role (technical support, technical account management, solution engineering).Proficiency in troubleshooting complex technical issues across various platforms and systems.Strong communication skills to effectively convey technical concepts to non-technical stakeholders.Experience with API integrations and enterprise software solutions.

Join Artech Information Systems LLC as a Technical Support Engineer, where you will play a pivotal role in ensuring our clients receive exceptional support and solutions. As part of our dynamic team, you will troubleshoot technical issues, provide solutions, and contribute to the improvement of our technical support processes.

Join our dynamic team as a Technical Support Engineer at Procom Services in Dallas, where you will play a crucial role in delivering exceptional technical support to our clients. Your expertise will ensure that our systems run smoothly and our customers receive timely solutions to their technical challenges.

Join our dynamic team at Zip as a Senior Technical Support Engineer. In this pivotal role, you will leverage your expertise in technical troubleshooting and customer service to resolve complex issues, ensuring seamless operational continuity for our clients. You will be responsible for diagnosing technical problems, providing timely solutions, and enhancing customer satisfaction through effective communication and support.

Join Samsara as a Technical Support Engineer and play a critical role in delivering outstanding technical assistance to our clients. You'll be responsible for troubleshooting complex technical issues, providing timely solutions, and ensuring customer satisfaction. As part of a dynamic remote team, you will collaborate with cross-functional departments to enhance our product offerings and improve user experiences.

Join our dynamic team at examplecorpsandbox as a Technical Support Engineer, where your expertise will empower customers to maximize their experience with our innovative products. In this role, you will provide essential technical support, guiding users through installation, troubleshooting, and integration processes for Jamf products. You’ll be the first point of contact for customer inquiries, delivering exceptional Tier 1 support via phone and live chat, with a strong focus on resolving issues on the first touch. Your contributions will play a vital role in enhancing customer satisfaction and ensuring a seamless user experience.

Join examplecorpsandbox as a Technical Support Engineer in Minneapolis, Minnesota, where you will be at the forefront of delivering exceptional technical assistance and guidance to our valued customers. In this role, you will engage with clients through various communication channels, providing solutions for the installation, troubleshooting, and integration of Jamf products. As a pivotal member of our Technical Support team, you will strive to resolve issues on the first contact, ensuring customer satisfaction and support excellence.

Join Verkada as a Technical Support Engineer, where you will play a crucial role in providing exceptional technical assistance to our customers. In this dynamic position, you will troubleshoot, diagnose, and resolve technical issues while delivering outstanding customer service. Your expertise will ensure that our clients can effectively utilize our cutting-edge security solutions.

Join Kaseya, a leading provider of IT management solutions, as a Technical Support Engineer. In this role, you will be at the forefront of ensuring customer satisfaction by resolving technical issues and providing exceptional support. You will work closely with clients to troubleshoot and resolve their technical challenges while collaborating with other teams to enhance product functionality.As a Technical Support Engineer, you will be responsible for diagnosing problems, providing solutions, and ensuring the highest level of service. Your expertise will play a crucial role in maintaining strong customer relationships and contributing to the overall success of Kaseya.

Join nooks as a Technical Support Engineer, where you will be at the forefront of enhancing customer experiences by providing exceptional technical support. In this role, you will troubleshoot issues, offer solutions, and ensure that our clients maximize the value of our products.

ABOUT SAILDRONESaildrone Inc. is a pioneering maritime defense company and the foremost authority in autonomous unmanned surface vehicles (USVs). With unparalleled operational experience across the ocean and active combat-deployed systems, we support national security and force projection globally, operating 24/7/365.Our headquarters for manufacturing and R&D are situated in Alameda, CA, while we have business development and sales operations in Washington, DC, and deployment hubs across Europe and the Middle East. By integrating proven autonomous operations, edge computing, advanced sensing, and renewable power, Saildrone is redefining the operational capabilities of the Navy of the future. Join our dynamic and mission-oriented team at the leading edge of maritime security and autonomous technology innovation.POSITION OVERVIEWWe are on the lookout for an IT Technical Support Engineer to join our dedicated IT team. Reporting to the Senior Director of IT, you will be instrumental in equipping Saildrone’s workforce with reliable, secure, and scalable technology. Your contributions will be vital in ensuring that employees can operate efficiently across engineering, manufacturing, and mission operations. This role will significantly impact productivity, security, and Saildrone’s capacity to expand as a leader in defense and maritime technology. We seek a talented individual who excels in providing outstanding end-user support, simplifies technical complexities, and fosters continuous improvement in fast-paced, regulated environments.TEAM DYNAMICSThe IT team is dedicated to delivering secure, reliable, and user-focused technology throughout Saildrone’s global operations. Our emphasis is on developing scalable IT systems and support processes that enable engineering innovation and mission execution, all while adhering to national security and defense compliance frameworks.KEY RESPONSIBILITIESEnd-User Technical Support: Provide prompt, user-centric technical support for both on-site and remote global users to maximize productivity and address day-to-day technical issues across Mac, Windows, and Linux platforms.Support Lifecycle Ownership: Manage support tickets from start to finish, including triage, troubleshooting, and informed hand-offs, ensuring consistent communication and resolution within a defense-regulated environment.Systems & Account Deployment: Implement secure onboarding and offboarding processes, including the configuration of end-user hardware and identity management (Okta/JAMF).