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Join Polar Analytics as a Customer Success Manager for North America, where you will play a key role in ensuring our clients achieve their goals and maximize their use of our analytics solutions. This is an exciting opportunity to engage with clients, understand their needs, and provide them with the necessary guidance and support to succeed. Your expertise will help shape their experience with our innovative products and services.
Polar Analytics is a leading provider of analytics solutions that empower businesses to make data-driven decisions. Our mission is to simplify data analysis and help organizations leverage insights for growth. We foster a collaborative and innovative culture, offering our team the opportunity to work on cutting-edge projects that make a real impact.
Search for Technical Customer Success Manager - North America (Remote)
108,609 results
Polar Analytics
Join Polar Analytics as a Customer Success Manager for North America, where you will play a key role in ensuring our clients achieve their goals and maximize their use of our analytics solutions. This is an exciting opportunity to engage with clients, understand their needs, and provide them with the necessary guidance and support to succeed. Your expertise will help shape their experience with our innovative products and services.
Join our team as a Technical Customer Success Manager, where you will be entrusted with the management and growth of our key enterprise accounts. This is a permanent position where you will be the primary steward of the customer relationship, focusing on driving adoption, enhancing performance, and achieving long-term outcomes. As a strategic partner, you’ll collaborate closely with customer product, engineering, and operations teams to effectively design, implement, and optimize solutions on Nash’s innovative platform.This role is an integral part of our Customer Success organization, merging strategic account oversight with hands-on technical problem-solving. You will play a critical role in promoting product adoption, minimizing defects, enhancing operational efficiency, and ensuring that customers achieve significant business results. In essence, you will be accountable for the account's health, the results, and the overall success of our partnerships.
About ElevenLabsAt ElevenLabs, we are pioneering the future of technology through innovative AI research and products. Since our launch in January 2023 with the world's first human-like AI voice model, we have rapidly expanded our user base to millions and partnered with thousands of businesses ranging from agile startups to industry giants like Deutsche Telekom and Meta. Supported by top-tier investors including Andreessen Horowitz, ICONIQ Growth, and Sequoia, we have achieved $781M in funding and an impressive valuation of $11B.Our offerings have diversified from voice technology into three main platforms:ElevenAgents: A platform facilitating seamless customer interactions through advanced voice and chat agents, complete with necessary integrations and monitoring for large-scale deployment.ElevenCreative: A tool that empowers creators and marketers to produce and refine audio, visual, and video content across over 70 languages.ElevenAPI: A service granting developers access to our state-of-the-art AI audio foundational models.Our achievements stem from the passion and dedication of our talented team - a diverse group of researchers, engineers, and operators, including IOI medalists and former founders. If you're driven to create meaningful impact through hard work, we welcome your application.Our Work CultureHigh-velocity: We thrive on rapid experimentation and lean, autonomous teams, minimizing bureaucratic processes.Impact over Titles: At ElevenLabs, your contributions matter more than job titles; every role is vital, and no task is beneath anyone.AI-centric Approach: We leverage AI to enhance our efficiency and output quality across all departments.Commitment to Excellence: We aim for every product and service to reflect the superior quality of our AI models.Global Team Dynamics: We value talent over location, allowing for a diverse and inclusive workplace.What We OfferInnovative Culture: Join us in shaping the future of AI, collaborating with a team that continuously pushes the limits of innovation.Growth Opportunities: At ElevenLabs, you will be part of a dynamic environment with boundless chances to make an impact beyond your defined role.Learning & Development: We support your professional growth with ample learning resources and development programs.
Greetings! I’m Jared , and I’ve had the privilege of being a part of Ashby for the past three years, initially as the founding member of our Startup Customer Success team. Over this time, I’ve played a key role in developing our onboarding and success strategies tailored for startups. Currently, our dynamic team comprises nine talented individuals across the US, Canada, and EMEA, and we’re thrilled to welcome a new Customer Success Manager for Startups in the US or Canada .At Ashby, our Startup Customer Success Team is dedicated to empowering our early-stage customers. They are not just adopting our software; they are embracing a culture of hiring excellence that will become integral to their organizations.As a Customer Success Manager, you will develop top-notch onboarding materials, insightful documentation, and engaging webinars that equip our customers to become self-sufficient. You will also provide support through email and customer calls as necessary. This mid-level role requires a minimum of 2 years of experience in roles such as Startup Customer Success Manager, Account Manager, or Program Manager.In this position, you will manage a portfolio of customers, acting as their primary contact in our shared inbox, and engaging in customer calls as per our SLAs. You’ll also take charge of medium to large-scale projects crucial to our team’s operations. Some of the exciting projects you might work on include:Developing an in-app onboarding experience using CommandAICreating a live foundational webinar series along with recorded contentIncorporating retention best practices into our customer engagement strategies that extend beyond onboardingWhat We’re Looking For:You have 2+ years of customer-facing experience with complex, evolving products (think tools like Zapier, HubSpot, and Acuity Scheduling) OR you have experience in Recruiting/Recruiting Operations as an Ashby user.You thrive on becoming a subject matter and product expert, delivering outstanding experiences as you assist our customers in navigating complex challenges. You relish diving deep with customers to identify their needs and suggest optimal solutions.You excel in defining the scope of challenges and crafting comprehensive solutions both independently and collaboratively. You possess a knack for identifying issues, mapping out various solutions, and taking decisive action based on informed reasoning.You have a keen attention to detail and a commitment to continuous improvement, ensuring that both our processes and customer experiences evolve positively.
About Whippy Whippy is an AI communication platform serving staffing and workforce companies across the United States. The platform helps automate workflows using AI agents across channels such as voice, SMS, chat, and automation tools. Whippy operates with a $6M ARR and continues to grow quickly as a bootstrapped company. Location This role is fully remote and based in Latin America. Application Requirement Candidates must have either a degree in a STEM field (for example, Engineering, Computer Science, Mathematics, or a related area) or significant hands-on experience with APIs, webhooks, integrations, or automation workflows in a SaaS setting. This is a strict requirement for consideration. Role Overview The Customer Success Manager at Whippy takes full responsibility for a portfolio of customer accounts. This role involves daily interaction with clients, including onboarding, training, troubleshooting, and ongoing relationship management. Each manager works closely with a Deployment Engineer, who handles deep technical implementation, while the Customer Success Manager leads account management, scheduling, and client communication. Coding skills are not required, but a strong interest in technology and confidence discussing integrations, webhooks, and product features are essential. This position suits someone who is proactive, comfortable with technical SaaS products, and eager to solve problems directly rather than escalate them frequently. What You Will Do Oversee a portfolio of assigned customer accounts from onboarding through ongoing support. Lead daily Zoom calls for onboarding, training, troubleshooting, and regular check-ins. Help customers set up and use the Whippy platform effectively. Address customer issues and coordinate with the Deployment Engineer when needed. Advise clients on best practices, AI agent setup, campaign strategies, and workflow design. Monitor customer activity and reach out proactively to prevent problems. Spot opportunities for account growth and share them with the team.
Lifted is pioneering a revolutionary approach to contingent workforce management by providing a talent, country, and contract-agnostic solution. Our platform empowers enterprises to streamline the processes of sourcing, contracting, managing, and compensating contingent talent globally. In today's fragmented landscape, organizations face inefficiencies, compliance challenges, and a lack of visibility. We are committed to transforming this experience by integrating advanced technology with global services into a cohesive solution, enabling enterprises to hire faster, operate confidently, and maintain real-time visibility across all external talent.One solution. Global. Compliant. Seamless. Discover more at go-lifted.com and connect with us on LinkedIn.We are in search of a proactive and innovative Customer Success Manager to collaborate with our clients and assist them in realizing their talent and workforce objectives through the Lifted platform. This position is perfect for a strategic thinker with a demonstrable history of success in customer engagement, retention, and driving adoption within enterprise contexts.
Role overview The Customer Success Manager for North America at Camunda works remotely to support clients using Camunda’s process automation products. The focus is on building lasting relationships and helping customers achieve their goals with the platform. What you will do Develop and maintain partnerships with clients across North America Collaborate with customers to understand their business needs and objectives Share guidance and practical advice to help clients use Camunda’s solutions effectively Promote product adoption and engagement so customers gain value from the platform Support ongoing customer satisfaction and contribute to Camunda’s growth Collaboration This position involves regular interaction with both customers and internal teams. Sharing insights, addressing challenges, and helping clients get the most from Camunda’s offerings are key parts of the role.
SGS North America
Attention Candidates: This role involves extensive travel, requiring up to 75% of your time on the road.The Technical Director plays a pivotal role in driving continuous technical advancements, ensuring that both new and existing methodologies align with market demands. This is achieved through regular assessments and enhancements of current procedures to elevate the quality, efficiency, and productivity across our network. As a subject matter expert, you will provide essential technical support throughout the EHS network in your areas of expertise.Key Responsibilities:Deliver technical guidance and support to Lab Managers, General Managers, and the VP of Operations.Collaborate with laboratories across the EHS network and Global Business Solutions to enhance lab capabilities and services.Develop and validate methodologies, work instructions, and training programs for the EHS laboratory network.Prepare and present technical presentations to clients as needed.Provide expert-level interpretation of client requirements and develop solutions for complex inquiries.Assist in drafting price quotations, project proposals, and tender documents promptly for specialized inquiries.Authorize or execute method modifications, development, and validations.Lead and mentor laboratory personnel to continually improve quality control, quality assurance, laboratory services, and customer satisfaction.Coordinate with the Operations Manager, Laboratory Supervisors, and Client Services to address technical complaints and participate in internal audits.Evaluate and approve data for release in final reports to clients.Uphold the highest standards of ethical conduct in accordance with SGS’s principles of integrity.Manage special projects and provide mentorship within the laboratory setting.Stay informed on technological and methodological changes that could impact business operations.Conduct technical investigations to resolve client complaints and assess new equipment for efficiency gains.Engage in ongoing training and development opportunities.
DoiT International
Location Join our dynamic global Customer and Product Success team as a Customer Success Manager. This position is open to applicants working on Eastern Standard Time (EST) only. About Us DoiT International is a leading technology firm that empowers cloud-driven organizations to harness the full potential of the cloud for business growth and innovation. Our unique approach integrates data, technology, and human expertise to ensure our clients achieve a well-architected and scalable cloud environment, from initial planning through to production. Through our DoiT Cloud Intelligence platform, we offer the only solution that combines advanced technology with human insight, enabling our customers to tackle complex multicloud challenges and enhance operational efficiency. With decades of multicloud expertise, we specialize in areas such as Kubernetes, Generative AI, Cloud Operations, and more. As a proud strategic partner of AWS, Google Cloud, and Microsoft Azure, we collaborate with over 4,000 customers globally. Role Overview As a Customer Success Manager, you will be pivotal in managing a portfolio of customer accounts, acting as a trusted advisor and partner to ensure our clients maximize the value from our services. The ideal candidate is a motivated, goal-oriented professional with a talent for building robust customer relationships that drive retention and satisfaction. This role is perfect for someone eager to work at the intersection of cloud technology, financial operations, and customer success. Key Responsibilities Oversee a portfolio of accounts throughout the entire customer lifecycle: onboarding, adoption, value realization, renewal, and expansion. Conduct customer training and education sessions on the DoiT console. Cultivate strong relationships with key stakeholders including CFOs, FinOps leads, engineers, and cloud architects to align our solutions with their business objectives. Identify potential risks using health scores, product usage, and customer feedback; collaborate with Account Managers and leadership to develop mitigation strategies. Analyze customer needs and provide insights to the DoiT organization and your manager. Foster trust and transparency in all customer interactions.
NOTE: This is a FULLY remote role, but candidates must reside within North America to effectively collaborate with our team, peers, and internal customers. Please apply only if you are based in North America, specifically in the EST or CST time zones.Hostaway, a leading AI-powered vacation rental management platform, is trusted by over 20,000 property managers globally. We are dedicated to enhancing the efficiency and growth of professional short-term rental operators.Join us at an exciting time as we continue to thrive and evolve—Explore our recent valuation and story here.About the RoleAs a Customer Success Manager (CSM), your primary responsibility will be to ensure customer satisfaction and success across North America. You will empower our customers to maximize their business potential by effectively utilizing our vacation rental software. This role requires proactive engagement with customers to comprehend their needs, resolve issues, and assist them in fully leveraging our platform.We are seeking a CSM who will closely collaborate with our U.S. and North American accounts. Your exceptional communication skills and cultural awareness will be key in delivering outstanding support and fostering strong relationships with our customers in this region.Key ResponsibilitiesPlatform Adoption: Facilitate the adoption of our platform among a diverse clientele. Gain a deep understanding of customer needs, guide them through personalized onboarding processes, and implement ongoing engagement strategies to ensure they derive maximum value from our solutions.Customer Retention: Develop and maintain strategies to enhance customer loyalty and retention through proactive engagement and support.
Emplifi offers a unified platform for social media management, trusted by over 20,000 brands worldwide. The platform combines tools for marketing, commerce, customer care, analytics, and AI, all designed to help clients improve satisfaction, drive sales, and strengthen brand loyalty. The Customer Success team plays a central role in guiding clients through onboarding and ongoing use of Emplifi’s products. By working closely with a large social media data set and a full suite of customer experience tools, the team helps clients make the most of Emplifi’s technology and supports business growth across industries. Collaboration is global, with colleagues in cities such as Sydney, Sao Paulo, New York, and Singapore. The company values professional development and encourages team members to grow as both customer success professionals and social media advisors. Role overview The Customer Success Manager for North America acts as a client advocate, focusing on building strong relationships, supporting retention and renewals, encouraging product adoption, and identifying opportunities for account growth. This position manages contract renewals and upsell opportunities within a defined client portfolio. The role is remote and open to candidates across North America, with preference for those in the Eastern time zone. What you will do Client relationship management Act as the main point of contact for assigned customer accounts Develop and maintain strong, lasting relationships to promote satisfaction and loyalty Understand each client’s objectives and connect Emplifi’s solutions to their goals Onboarding Oversee the onboarding process for new clients, ensuring a smooth and timely adoption of the platform Coordinate with internal teams to accelerate service delivery and keep onboarding on track
DigitalGenius
Company Overview:At DigitalGenius, we leverage cutting-edge AI technology to revolutionize the customer experience for ecommerce brands. With our proprietary agentic AI solutions, we are positioned to lead the market and redefine industry standards. We are a global organization with offices in London and New York, and a diverse team spread across the globe. Our esteemed clientele includes major retail brands such as On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins.Position Overview:We are seeking a dynamic and experienced Customer Success Manager who is passionate about driving growth in an AI startup environment. If you thrive on helping clients, solving complex challenges, and working on innovative projects, we want to hear from you!Key Responsibilities: Oversee multiple client projects simultaneously across various segments (SMB, Mid-Market, Enterprise) throughout the post-sales lifecycle. Collaborate with clients to understand their needs, ensuring effective project scoping and implementation of our solutions to meet KPIs for satisfaction and retention. Deliver comprehensive product performance reports and business-value analyses while continuously planning for your client portfolio. Remain informed on best practices, market trends, and client challenges to enhance our product's competitive edge. Work closely with clients to establish agreed implementation plans, project schedules, and key milestones. Partner with Solution Engineers to guarantee timely delivery and ongoing enhancement of solutions. Communicate project requirements, updates, and outcomes to clients within a high-touch success model. Manage customer support inquiries and escalations throughout the lifecycle. Generate impactful case studies, secure contract renewals, and foster the expansion of your client portfolio.
jobgether
The Technical Customer Success Manager at jobgether works directly with clients across the US to help them succeed with jobgether’s technology. This position guides customers through onboarding, supports technical integration, and ensures clients receive timely, knowledgeable assistance throughout their experience. Building strong relationships and understanding each client’s goals are central to the role. What you will do Manage ongoing customer relationships, focusing on satisfaction and retention Deliver technical support and clear guidance at each stage of the customer journey Spot opportunities to recommend additional services or features that fit customer needs Work closely with product teams, sharing customer feedback to help shape improvements Collaboration and impact This role partners with cross-functional teams to address client requirements and ensure the product continues to evolve in ways that benefit users. The Technical Customer Success Manager serves as both an advocate for customers and a bridge to internal teams, helping drive continuous improvement.
Role overview Kaizo seeks a Customer Success Specialist to support key accounts across North and South America. This is a remote position, with a preference for candidates located in LATAM EST countries. The team aims to fill the role as soon as possible. Languages required Fluent in English Fluent in Spanish What you will do Guide customers through onboarding and encourage strong adoption of Kaizo’s platform. Build trust and deliver measurable value to enterprise clients. Work with complex stakeholder groups, set clear expectations, and manage outcomes. Balance empathy with direct communication to help customers reach their goals while maintaining boundaries. What makes this role unique Kaizo is growing quickly in the Americas, adding new enterprise clients and expanding its reach. Join a team that values quality, trust, and delivering meaningful results for customers. Play a part in shaping how customer success is delivered during a time of significant growth.
Cybrid develops technology that streamlines international payments for businesses. The company is preparing to introduce stablecoins in 2025, aiming to make digital currency adoption simple for organizations of any size. With a mission to provide practical ways for businesses and consumers to use stablecoins and digital assets, Cybrid offers APIs that help fintechs, banks, and enterprises connect to a secure stablecoin infrastructure. This enables global transactions to settle within minutes while maintaining compliance with industry standards. The founding team brings experience from scaling global fintech platforms. After a recent $10M Series A funding round, Cybrid is expanding rapidly and currently supports payment settlements in over 150 countries, offering significant cost savings compared to traditional methods. Cybrid’s products are designed to make the financial internet more accessible to everyone. Core Principles Empower Every Customer: Customer success is the primary focus. Innovate with Purpose: Solutions are built to address real-world needs. Rise to the Challenge: The team tackles complex fintech problems. Deliver Quality, On Time: Precision and timely delivery are valued. Act with Integrity: Trust is central to every relationship. Debate, Decide, and Execute: Open discussion leads to clear decisions and action. Cybrid is open to those interested in shaping the future of finance.
At NiCE, we believe in pushing boundaries and embracing challenges. Our ambition fuels our passion for innovation, and we pride ourselves on exceeding the highest standards. If you're driven by excellence and eager for a rewarding career, we invite you to join us.What does the role entail?We are seeking a skilled Technical Customer Success Manager to empower our Customer Success Managers (CSMs) by delivering profound technical knowledge across a diverse portfolio of enterprise customers. This position is pivotal in enhancing technical expertise within our Customer Success team and serves as the technical foundation for daily account interactions.You will engage in a one-to-many model, collaborating with multiple CSMs to support approximately 30–50 customer accounts. Your primary responsibilities will include addressing technical inquiries, providing guidance on best practices, and assisting customers in the design, operation, and optimization of conversational AI solutions built on the Cognigy platform.This role merges Customer Success, Product, and Conversational AI expertise.How will you contribute to our success?Serve as a shared technical resource for CSMs across various enterprise accounts.Assist CSMs with technical aspects of platform usage, solution design, product functionality, demonstrations, and best practices.Deliver prompt responses to technical questions from CSMs and, when appropriate, directly from customers.Act as an escalation point for complex inquiries regarding operational procedures.Conversational AI & Platform ExpertiseGuide customers on conversational AI best practices, including dialog design, intent modeling, and flow orchestration.Support NLU configuration, training, testing, and optimization.Provide insights into applying generative AI and agentic AI concepts within enterprise conversational solutions.Help customers navigate the platform's capabilities, limitations, and recommended strategies.
Join Dataiku as a Senior Customer Success Engineer and play a pivotal role in shaping the success of our clients in the North American region. In this position, you will leverage your technical expertise and customer engagement skills to help organizations unlock the full potential of their data through our cutting-edge platform.
About ValderaValdera is at the forefront of revolutionizing the sourcing process for the world’s most innovative manufacturers. Our AI-driven platform simplifies the intricate chemical and raw material supply chain, allowing companies to seamlessly find suppliers, validate materials, and establish robust supply chains. As a rapidly expanding team supported by prestigious investors, we cater to Fortune 500 industrial manufacturers, CPG brands, pharmaceutical firms, and chemical giants. We foster a culture that values ambitious, results-oriented individuals eager to witness the tangible impact of their contributions to the global economy.About the RoleWe are seeking a skilled Customer Success Manager to enhance and support our enterprise customer portfolio throughout North America. In this pivotal role, you will ensure that our clients derive significant value from Valdera’s innovative platform, fostering retention, growth, and enduring partnerships. You'll collaborate closely with procurement leaders and supply chain directors, guiding them in modernizing their sourcing operations using our cutting-edge technology. This role demands a proactive individual who takes full accountability for customer success, merges strong client management capabilities with analytical precision, and comprehends the intricacies of enterprise SaaS integration within large organizations.
Role overview The Technical Customer Success Manager at Tavus works from San Francisco, focusing on helping clients make the most of Tavus products. The position combines technical support with practical guidance, aiming to build strong relationships and a clear understanding of each customer's goals. What you will do Collaborate directly with clients to identify their needs and technical challenges Provide clear solutions and actionable advice so customers can succeed with Tavus products Support clients throughout their journey, working to ensure satisfaction and long-term value Who thrives in this role People who enjoy working with technology, value customer service, and adapt quickly to change tend to do well in this position.
Camunda Services GmbH
Role overview Camunda Services GmbH is seeking a Senior Customer Success Manager to work remotely with clients throughout North America. This role centers on supporting organizations as they use Camunda’s process automation platform, helping them reach their business goals. What you will do Develop strong relationships with customers and act as a trusted advisor during their experience with Camunda. Guide clients through both the initial implementation and ongoing use of the platform, making sure they realize value and move closer to their objectives. Collaborate with internal teams to address challenges and deliver solutions that keep customers engaged and satisfied. Promote customer retention by supporting clients and helping them succeed with Camunda’s offerings.
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Polar Analytics
Join Polar Analytics as a Customer Success Manager for North America, where you will play a key role in ensuring our clients achieve their goals and maximize their use of our analytics solutions. This is an exciting opportunity to engage with clients, understand their needs, and provide them with the necessary guidance and support to succeed. Your expertise will help shape their experience with our innovative products and services.
Join our team as a Technical Customer Success Manager, where you will be entrusted with the management and growth of our key enterprise accounts. This is a permanent position where you will be the primary steward of the customer relationship, focusing on driving adoption, enhancing performance, and achieving long-term outcomes. As a strategic partner, you’ll collaborate closely with customer product, engineering, and operations teams to effectively design, implement, and optimize solutions on Nash’s innovative platform.This role is an integral part of our Customer Success organization, merging strategic account oversight with hands-on technical problem-solving. You will play a critical role in promoting product adoption, minimizing defects, enhancing operational efficiency, and ensuring that customers achieve significant business results. In essence, you will be accountable for the account's health, the results, and the overall success of our partnerships.
About ElevenLabsAt ElevenLabs, we are pioneering the future of technology through innovative AI research and products. Since our launch in January 2023 with the world's first human-like AI voice model, we have rapidly expanded our user base to millions and partnered with thousands of businesses ranging from agile startups to industry giants like Deutsche Telekom and Meta. Supported by top-tier investors including Andreessen Horowitz, ICONIQ Growth, and Sequoia, we have achieved $781M in funding and an impressive valuation of $11B.Our offerings have diversified from voice technology into three main platforms:ElevenAgents: A platform facilitating seamless customer interactions through advanced voice and chat agents, complete with necessary integrations and monitoring for large-scale deployment.ElevenCreative: A tool that empowers creators and marketers to produce and refine audio, visual, and video content across over 70 languages.ElevenAPI: A service granting developers access to our state-of-the-art AI audio foundational models.Our achievements stem from the passion and dedication of our talented team - a diverse group of researchers, engineers, and operators, including IOI medalists and former founders. If you're driven to create meaningful impact through hard work, we welcome your application.Our Work CultureHigh-velocity: We thrive on rapid experimentation and lean, autonomous teams, minimizing bureaucratic processes.Impact over Titles: At ElevenLabs, your contributions matter more than job titles; every role is vital, and no task is beneath anyone.AI-centric Approach: We leverage AI to enhance our efficiency and output quality across all departments.Commitment to Excellence: We aim for every product and service to reflect the superior quality of our AI models.Global Team Dynamics: We value talent over location, allowing for a diverse and inclusive workplace.What We OfferInnovative Culture: Join us in shaping the future of AI, collaborating with a team that continuously pushes the limits of innovation.Growth Opportunities: At ElevenLabs, you will be part of a dynamic environment with boundless chances to make an impact beyond your defined role.Learning & Development: We support your professional growth with ample learning resources and development programs.
Greetings! I’m Jared , and I’ve had the privilege of being a part of Ashby for the past three years, initially as the founding member of our Startup Customer Success team. Over this time, I’ve played a key role in developing our onboarding and success strategies tailored for startups. Currently, our dynamic team comprises nine talented individuals across the US, Canada, and EMEA, and we’re thrilled to welcome a new Customer Success Manager for Startups in the US or Canada .At Ashby, our Startup Customer Success Team is dedicated to empowering our early-stage customers. They are not just adopting our software; they are embracing a culture of hiring excellence that will become integral to their organizations.As a Customer Success Manager, you will develop top-notch onboarding materials, insightful documentation, and engaging webinars that equip our customers to become self-sufficient. You will also provide support through email and customer calls as necessary. This mid-level role requires a minimum of 2 years of experience in roles such as Startup Customer Success Manager, Account Manager, or Program Manager.In this position, you will manage a portfolio of customers, acting as their primary contact in our shared inbox, and engaging in customer calls as per our SLAs. You’ll also take charge of medium to large-scale projects crucial to our team’s operations. Some of the exciting projects you might work on include:Developing an in-app onboarding experience using CommandAICreating a live foundational webinar series along with recorded contentIncorporating retention best practices into our customer engagement strategies that extend beyond onboardingWhat We’re Looking For:You have 2+ years of customer-facing experience with complex, evolving products (think tools like Zapier, HubSpot, and Acuity Scheduling) OR you have experience in Recruiting/Recruiting Operations as an Ashby user.You thrive on becoming a subject matter and product expert, delivering outstanding experiences as you assist our customers in navigating complex challenges. You relish diving deep with customers to identify their needs and suggest optimal solutions.You excel in defining the scope of challenges and crafting comprehensive solutions both independently and collaboratively. You possess a knack for identifying issues, mapping out various solutions, and taking decisive action based on informed reasoning.You have a keen attention to detail and a commitment to continuous improvement, ensuring that both our processes and customer experiences evolve positively.
About Whippy Whippy is an AI communication platform serving staffing and workforce companies across the United States. The platform helps automate workflows using AI agents across channels such as voice, SMS, chat, and automation tools. Whippy operates with a $6M ARR and continues to grow quickly as a bootstrapped company. Location This role is fully remote and based in Latin America. Application Requirement Candidates must have either a degree in a STEM field (for example, Engineering, Computer Science, Mathematics, or a related area) or significant hands-on experience with APIs, webhooks, integrations, or automation workflows in a SaaS setting. This is a strict requirement for consideration. Role Overview The Customer Success Manager at Whippy takes full responsibility for a portfolio of customer accounts. This role involves daily interaction with clients, including onboarding, training, troubleshooting, and ongoing relationship management. Each manager works closely with a Deployment Engineer, who handles deep technical implementation, while the Customer Success Manager leads account management, scheduling, and client communication. Coding skills are not required, but a strong interest in technology and confidence discussing integrations, webhooks, and product features are essential. This position suits someone who is proactive, comfortable with technical SaaS products, and eager to solve problems directly rather than escalate them frequently. What You Will Do Oversee a portfolio of assigned customer accounts from onboarding through ongoing support. Lead daily Zoom calls for onboarding, training, troubleshooting, and regular check-ins. Help customers set up and use the Whippy platform effectively. Address customer issues and coordinate with the Deployment Engineer when needed. Advise clients on best practices, AI agent setup, campaign strategies, and workflow design. Monitor customer activity and reach out proactively to prevent problems. Spot opportunities for account growth and share them with the team.
Lifted is pioneering a revolutionary approach to contingent workforce management by providing a talent, country, and contract-agnostic solution. Our platform empowers enterprises to streamline the processes of sourcing, contracting, managing, and compensating contingent talent globally. In today's fragmented landscape, organizations face inefficiencies, compliance challenges, and a lack of visibility. We are committed to transforming this experience by integrating advanced technology with global services into a cohesive solution, enabling enterprises to hire faster, operate confidently, and maintain real-time visibility across all external talent.One solution. Global. Compliant. Seamless. Discover more at go-lifted.com and connect with us on LinkedIn.We are in search of a proactive and innovative Customer Success Manager to collaborate with our clients and assist them in realizing their talent and workforce objectives through the Lifted platform. This position is perfect for a strategic thinker with a demonstrable history of success in customer engagement, retention, and driving adoption within enterprise contexts.
Role overview The Customer Success Manager for North America at Camunda works remotely to support clients using Camunda’s process automation products. The focus is on building lasting relationships and helping customers achieve their goals with the platform. What you will do Develop and maintain partnerships with clients across North America Collaborate with customers to understand their business needs and objectives Share guidance and practical advice to help clients use Camunda’s solutions effectively Promote product adoption and engagement so customers gain value from the platform Support ongoing customer satisfaction and contribute to Camunda’s growth Collaboration This position involves regular interaction with both customers and internal teams. Sharing insights, addressing challenges, and helping clients get the most from Camunda’s offerings are key parts of the role.
SGS North America
Attention Candidates: This role involves extensive travel, requiring up to 75% of your time on the road.The Technical Director plays a pivotal role in driving continuous technical advancements, ensuring that both new and existing methodologies align with market demands. This is achieved through regular assessments and enhancements of current procedures to elevate the quality, efficiency, and productivity across our network. As a subject matter expert, you will provide essential technical support throughout the EHS network in your areas of expertise.Key Responsibilities:Deliver technical guidance and support to Lab Managers, General Managers, and the VP of Operations.Collaborate with laboratories across the EHS network and Global Business Solutions to enhance lab capabilities and services.Develop and validate methodologies, work instructions, and training programs for the EHS laboratory network.Prepare and present technical presentations to clients as needed.Provide expert-level interpretation of client requirements and develop solutions for complex inquiries.Assist in drafting price quotations, project proposals, and tender documents promptly for specialized inquiries.Authorize or execute method modifications, development, and validations.Lead and mentor laboratory personnel to continually improve quality control, quality assurance, laboratory services, and customer satisfaction.Coordinate with the Operations Manager, Laboratory Supervisors, and Client Services to address technical complaints and participate in internal audits.Evaluate and approve data for release in final reports to clients.Uphold the highest standards of ethical conduct in accordance with SGS’s principles of integrity.Manage special projects and provide mentorship within the laboratory setting.Stay informed on technological and methodological changes that could impact business operations.Conduct technical investigations to resolve client complaints and assess new equipment for efficiency gains.Engage in ongoing training and development opportunities.
DoiT International
Location Join our dynamic global Customer and Product Success team as a Customer Success Manager. This position is open to applicants working on Eastern Standard Time (EST) only. About Us DoiT International is a leading technology firm that empowers cloud-driven organizations to harness the full potential of the cloud for business growth and innovation. Our unique approach integrates data, technology, and human expertise to ensure our clients achieve a well-architected and scalable cloud environment, from initial planning through to production. Through our DoiT Cloud Intelligence platform, we offer the only solution that combines advanced technology with human insight, enabling our customers to tackle complex multicloud challenges and enhance operational efficiency. With decades of multicloud expertise, we specialize in areas such as Kubernetes, Generative AI, Cloud Operations, and more. As a proud strategic partner of AWS, Google Cloud, and Microsoft Azure, we collaborate with over 4,000 customers globally. Role Overview As a Customer Success Manager, you will be pivotal in managing a portfolio of customer accounts, acting as a trusted advisor and partner to ensure our clients maximize the value from our services. The ideal candidate is a motivated, goal-oriented professional with a talent for building robust customer relationships that drive retention and satisfaction. This role is perfect for someone eager to work at the intersection of cloud technology, financial operations, and customer success. Key Responsibilities Oversee a portfolio of accounts throughout the entire customer lifecycle: onboarding, adoption, value realization, renewal, and expansion. Conduct customer training and education sessions on the DoiT console. Cultivate strong relationships with key stakeholders including CFOs, FinOps leads, engineers, and cloud architects to align our solutions with their business objectives. Identify potential risks using health scores, product usage, and customer feedback; collaborate with Account Managers and leadership to develop mitigation strategies. Analyze customer needs and provide insights to the DoiT organization and your manager. Foster trust and transparency in all customer interactions.
NOTE: This is a FULLY remote role, but candidates must reside within North America to effectively collaborate with our team, peers, and internal customers. Please apply only if you are based in North America, specifically in the EST or CST time zones.Hostaway, a leading AI-powered vacation rental management platform, is trusted by over 20,000 property managers globally. We are dedicated to enhancing the efficiency and growth of professional short-term rental operators.Join us at an exciting time as we continue to thrive and evolve—Explore our recent valuation and story here.About the RoleAs a Customer Success Manager (CSM), your primary responsibility will be to ensure customer satisfaction and success across North America. You will empower our customers to maximize their business potential by effectively utilizing our vacation rental software. This role requires proactive engagement with customers to comprehend their needs, resolve issues, and assist them in fully leveraging our platform.We are seeking a CSM who will closely collaborate with our U.S. and North American accounts. Your exceptional communication skills and cultural awareness will be key in delivering outstanding support and fostering strong relationships with our customers in this region.Key ResponsibilitiesPlatform Adoption: Facilitate the adoption of our platform among a diverse clientele. Gain a deep understanding of customer needs, guide them through personalized onboarding processes, and implement ongoing engagement strategies to ensure they derive maximum value from our solutions.Customer Retention: Develop and maintain strategies to enhance customer loyalty and retention through proactive engagement and support.
Emplifi offers a unified platform for social media management, trusted by over 20,000 brands worldwide. The platform combines tools for marketing, commerce, customer care, analytics, and AI, all designed to help clients improve satisfaction, drive sales, and strengthen brand loyalty. The Customer Success team plays a central role in guiding clients through onboarding and ongoing use of Emplifi’s products. By working closely with a large social media data set and a full suite of customer experience tools, the team helps clients make the most of Emplifi’s technology and supports business growth across industries. Collaboration is global, with colleagues in cities such as Sydney, Sao Paulo, New York, and Singapore. The company values professional development and encourages team members to grow as both customer success professionals and social media advisors. Role overview The Customer Success Manager for North America acts as a client advocate, focusing on building strong relationships, supporting retention and renewals, encouraging product adoption, and identifying opportunities for account growth. This position manages contract renewals and upsell opportunities within a defined client portfolio. The role is remote and open to candidates across North America, with preference for those in the Eastern time zone. What you will do Client relationship management Act as the main point of contact for assigned customer accounts Develop and maintain strong, lasting relationships to promote satisfaction and loyalty Understand each client’s objectives and connect Emplifi’s solutions to their goals Onboarding Oversee the onboarding process for new clients, ensuring a smooth and timely adoption of the platform Coordinate with internal teams to accelerate service delivery and keep onboarding on track
DigitalGenius
Company Overview:At DigitalGenius, we leverage cutting-edge AI technology to revolutionize the customer experience for ecommerce brands. With our proprietary agentic AI solutions, we are positioned to lead the market and redefine industry standards. We are a global organization with offices in London and New York, and a diverse team spread across the globe. Our esteemed clientele includes major retail brands such as On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins.Position Overview:We are seeking a dynamic and experienced Customer Success Manager who is passionate about driving growth in an AI startup environment. If you thrive on helping clients, solving complex challenges, and working on innovative projects, we want to hear from you!Key Responsibilities: Oversee multiple client projects simultaneously across various segments (SMB, Mid-Market, Enterprise) throughout the post-sales lifecycle. Collaborate with clients to understand their needs, ensuring effective project scoping and implementation of our solutions to meet KPIs for satisfaction and retention. Deliver comprehensive product performance reports and business-value analyses while continuously planning for your client portfolio. Remain informed on best practices, market trends, and client challenges to enhance our product's competitive edge. Work closely with clients to establish agreed implementation plans, project schedules, and key milestones. Partner with Solution Engineers to guarantee timely delivery and ongoing enhancement of solutions. Communicate project requirements, updates, and outcomes to clients within a high-touch success model. Manage customer support inquiries and escalations throughout the lifecycle. Generate impactful case studies, secure contract renewals, and foster the expansion of your client portfolio.
jobgether
The Technical Customer Success Manager at jobgether works directly with clients across the US to help them succeed with jobgether’s technology. This position guides customers through onboarding, supports technical integration, and ensures clients receive timely, knowledgeable assistance throughout their experience. Building strong relationships and understanding each client’s goals are central to the role. What you will do Manage ongoing customer relationships, focusing on satisfaction and retention Deliver technical support and clear guidance at each stage of the customer journey Spot opportunities to recommend additional services or features that fit customer needs Work closely with product teams, sharing customer feedback to help shape improvements Collaboration and impact This role partners with cross-functional teams to address client requirements and ensure the product continues to evolve in ways that benefit users. The Technical Customer Success Manager serves as both an advocate for customers and a bridge to internal teams, helping drive continuous improvement.
Role overview Kaizo seeks a Customer Success Specialist to support key accounts across North and South America. This is a remote position, with a preference for candidates located in LATAM EST countries. The team aims to fill the role as soon as possible. Languages required Fluent in English Fluent in Spanish What you will do Guide customers through onboarding and encourage strong adoption of Kaizo’s platform. Build trust and deliver measurable value to enterprise clients. Work with complex stakeholder groups, set clear expectations, and manage outcomes. Balance empathy with direct communication to help customers reach their goals while maintaining boundaries. What makes this role unique Kaizo is growing quickly in the Americas, adding new enterprise clients and expanding its reach. Join a team that values quality, trust, and delivering meaningful results for customers. Play a part in shaping how customer success is delivered during a time of significant growth.
Cybrid develops technology that streamlines international payments for businesses. The company is preparing to introduce stablecoins in 2025, aiming to make digital currency adoption simple for organizations of any size. With a mission to provide practical ways for businesses and consumers to use stablecoins and digital assets, Cybrid offers APIs that help fintechs, banks, and enterprises connect to a secure stablecoin infrastructure. This enables global transactions to settle within minutes while maintaining compliance with industry standards. The founding team brings experience from scaling global fintech platforms. After a recent $10M Series A funding round, Cybrid is expanding rapidly and currently supports payment settlements in over 150 countries, offering significant cost savings compared to traditional methods. Cybrid’s products are designed to make the financial internet more accessible to everyone. Core Principles Empower Every Customer: Customer success is the primary focus. Innovate with Purpose: Solutions are built to address real-world needs. Rise to the Challenge: The team tackles complex fintech problems. Deliver Quality, On Time: Precision and timely delivery are valued. Act with Integrity: Trust is central to every relationship. Debate, Decide, and Execute: Open discussion leads to clear decisions and action. Cybrid is open to those interested in shaping the future of finance.
At NiCE, we believe in pushing boundaries and embracing challenges. Our ambition fuels our passion for innovation, and we pride ourselves on exceeding the highest standards. If you're driven by excellence and eager for a rewarding career, we invite you to join us.What does the role entail?We are seeking a skilled Technical Customer Success Manager to empower our Customer Success Managers (CSMs) by delivering profound technical knowledge across a diverse portfolio of enterprise customers. This position is pivotal in enhancing technical expertise within our Customer Success team and serves as the technical foundation for daily account interactions.You will engage in a one-to-many model, collaborating with multiple CSMs to support approximately 30–50 customer accounts. Your primary responsibilities will include addressing technical inquiries, providing guidance on best practices, and assisting customers in the design, operation, and optimization of conversational AI solutions built on the Cognigy platform.This role merges Customer Success, Product, and Conversational AI expertise.How will you contribute to our success?Serve as a shared technical resource for CSMs across various enterprise accounts.Assist CSMs with technical aspects of platform usage, solution design, product functionality, demonstrations, and best practices.Deliver prompt responses to technical questions from CSMs and, when appropriate, directly from customers.Act as an escalation point for complex inquiries regarding operational procedures.Conversational AI & Platform ExpertiseGuide customers on conversational AI best practices, including dialog design, intent modeling, and flow orchestration.Support NLU configuration, training, testing, and optimization.Provide insights into applying generative AI and agentic AI concepts within enterprise conversational solutions.Help customers navigate the platform's capabilities, limitations, and recommended strategies.
Join Dataiku as a Senior Customer Success Engineer and play a pivotal role in shaping the success of our clients in the North American region. In this position, you will leverage your technical expertise and customer engagement skills to help organizations unlock the full potential of their data through our cutting-edge platform.
About ValderaValdera is at the forefront of revolutionizing the sourcing process for the world’s most innovative manufacturers. Our AI-driven platform simplifies the intricate chemical and raw material supply chain, allowing companies to seamlessly find suppliers, validate materials, and establish robust supply chains. As a rapidly expanding team supported by prestigious investors, we cater to Fortune 500 industrial manufacturers, CPG brands, pharmaceutical firms, and chemical giants. We foster a culture that values ambitious, results-oriented individuals eager to witness the tangible impact of their contributions to the global economy.About the RoleWe are seeking a skilled Customer Success Manager to enhance and support our enterprise customer portfolio throughout North America. In this pivotal role, you will ensure that our clients derive significant value from Valdera’s innovative platform, fostering retention, growth, and enduring partnerships. You'll collaborate closely with procurement leaders and supply chain directors, guiding them in modernizing their sourcing operations using our cutting-edge technology. This role demands a proactive individual who takes full accountability for customer success, merges strong client management capabilities with analytical precision, and comprehends the intricacies of enterprise SaaS integration within large organizations.
Role overview The Technical Customer Success Manager at Tavus works from San Francisco, focusing on helping clients make the most of Tavus products. The position combines technical support with practical guidance, aiming to build strong relationships and a clear understanding of each customer's goals. What you will do Collaborate directly with clients to identify their needs and technical challenges Provide clear solutions and actionable advice so customers can succeed with Tavus products Support clients throughout their journey, working to ensure satisfaction and long-term value Who thrives in this role People who enjoy working with technology, value customer service, and adapt quickly to change tend to do well in this position.
Camunda Services GmbH
Role overview Camunda Services GmbH is seeking a Senior Customer Success Manager to work remotely with clients throughout North America. This role centers on supporting organizations as they use Camunda’s process automation platform, helping them reach their business goals. What you will do Develop strong relationships with customers and act as a trusted advisor during their experience with Camunda. Guide clients through both the initial implementation and ongoing use of the platform, making sure they realize value and move closer to their objectives. Collaborate with internal teams to address challenges and deliver solutions that keep customers engaged and satisfied. Promote customer retention by supporting clients and helping them succeed with Camunda’s offerings.
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