Technical Business Analyst at ConnectWise | Remote

About ConnectWise ConnectWise builds software for technology service providers, supporting a global network of over 45,000 partners. Our team of more than 3,000 professionals spans North America, EMEA, and APAC. We focus on helping partners improve business management, sales, service automation, and remote technology control. We value connection, open dialogue, and diverse perspectives. Every team member’s insights matter here. ConnectWise celebrates milestones and appreciates individual contributions, aiming to create an environment where everyone can make a real impact. Role Overview: Technical Business Analyst (Remote, India) The Technical Business Analyst works closely with product owners and stakeholders to gather requirements, validate processes, and assess project scopes. This role involves analyzing systems and user needs, documenting both current and new processes, and producing system flow diagrams. The analyst also leads training and system demonstrations, ensuring cross-functional teams stay coordinated throughout each project. Main Responsibilities Support cross-functional teams with detailed analysis and documentation. Research and analyze business needs, recording findings clearly. Draft and share new or updated processes based on project goals. Identify business challenges and recommend practical solutions. Create user stories with thorough acceptance criteria. Design and implement solutions that fit business requirements. Develop and execute project plans as needed. Oversee design testing, manage quality assurance, and support user acceptance testing. Keep comprehensive records of project activities. Lead system demonstrations and participate in testing with users.

Join ConnectWise, a global leader in software solutions, with a dedicated team of over 3,000 professionals across North America, EMEA, and APAC. Our community-driven approach empowers over 45,000 partners to enhance their business operations, optimize sales, streamline service delivery, and manage technology remotely, ensuring exceptional customer experiences.At ConnectWise, we thrive on connections—between colleagues and the broader community. We embrace diversity in thought and experience, inviting game-changers, innovators, and culturally-minded individuals to contribute.We foster a culture of discovery and constructive debate, celebrating milestones as pivotal moments. Your unique contributions are valued, and we provide an inclusive environment where every team member can make a difference.If you’re curious about how you can impact the future at ConnectWise, read on!General Summary:The Senior Salesforce Administrator will lead the ongoing enhancement of our Salesforce deployment, collaborating with functional leaders, cross-functional teams, and subject matter experts to identify, develop, and implement new business processes. This role is responsible for the daily configuration, support, maintenance, and optimization of our Customer Relationship Management (CRM) platform.Essential Duties & Responsibilities:• Provide detailed support to the Business Applications teams.• Conduct research, analysis, and documentation of findings.• Mentor and review the work of other team members.• Act as the primary system administrator for the Salesforce environment.• Manage all basic administrative functions, including user account maintenance, reports, dashboards, workflows, and routine tasks.• Perform regular internal system audits and prepare for upgrades.• Oversee Salesforce data feeds and other integrations.• Coordinate the evaluation, scope, and completion of new development requests.• Collaborate with institutional management to establish effective processes for administrative, development, and change management activities.• Train new users and enhance the Salesforce skillset across the organization.• Serve as the liaison between users, vendors, and application development teams.

ConnectWise is a global leader in software solutions, boasting over 3,000 talented professionals across North America, EMEA, and APAC. Our commitment to empowering technology solution providers is reflected in our comprehensive suite of tools, designed to help more than 45,000 partners enhance their business management, optimize sales processes, automate service delivery, and effectively manage technology for exceptional customer experiences.We thrive on the strength of our connections—those between our colleagues and within our community. We embrace diversity in all its forms.We welcome game-changers, innovators, and culture enthusiasts—essentially, all of humankind.We foster an environment that encourages exploration and discussion, celebrating key milestones in our journey together.Your unique contributions are recognized and valued at ConnectWise. Our inclusive and positive culture ensures that every team member is appreciated for their insights and skills, empowering you to make a meaningful impact.Interested? Discover how you can contribute to ConnectWise! Sales Development RepresentativeGeneral Summary:The Sales Development Representative is a pivotal role supporting our sales team by generating new business opportunities. This position focuses on qualifying leads and prospecting through existing business accounts to engage potential partners. Collaborating with the sales team, you will help initiate the sales process.Essential Duties and Responsibilities:Collaborate with sales executives to identify new selling opportunities.Conduct a high volume of outbound calls (75+ calls per day) to build business relationships.Leverage industry insights and ConnectWise's value propositions to attract business leads through cold calls, emails, and social media strategies.Utilize a consultative approach to uncover business needs, company objectives, pain points, and improvement opportunities.Drive sales growth by scheduling qualified meetings.Identify suitable opportunities for follow-up and engagement with potential partners.

Beware of Recruitment Scams!All authentic communication from our recruitment team will solely come from an official calstart.org email address. We will not contact you through text messages regarding roles you have not applied for or shown interest in. Interviews will not be conducted via text or Zoom.CALSTART does not request any fees or personal information, such as social security numbers or banking details, during the recruitment process.About Us:CALSTART is a mission-driven organization dedicated to the decarbonization of transportation and ensuring clean air for all.For over 30 years, CALSTART has focused on developing, assessing, and implementing large-scale, zero-emission transportation solutions to combat climate change and foster economic growth. We collaborate with businesses, organizations, governments, and communities to create tangible impacts toward clean air and equitable access to clean transportation. CALSTART offers scientific, technical, and policy support for regulatory development and the acceleration of clean technology and infrastructure.About The Role:We are looking for an experienced Technical Business Analyst for a full-time, 6-month contract (with the possibility of extension).The Technical Business Analyst is pivotal in converting complex program policies and business requirements into clear, testable software specifications for various program teams utilizing Salesforce and related tools. This position emphasizes the quality of requirements and the Software Development Life Cycle (SDLC) execution, ensuring that the work entering delivery is well-defined, measurable, and fully integrated into development and testing practices.The Technical Business Analyst collaborates closely with Program teams, Project/Program Managers, Salesforce Admins, Developers (both internal and external), and QA/UAT stakeholders to ensure clarity, minimize rework, and support consistent delivery outcomes throughout the project lifecycle, from intake to release.This position is vital in fast-paced environments where multiple stakeholders (internal teams, external partners, and developers) provide feedback simultaneously.

Join our dynamic team at Collabera as a Technical Business Analyst, where you will leverage your analytical skills to bridge the gap between technology and business objectives. You will be responsible for gathering requirements, analyzing data, and ensuring that our technical solutions align with our clients' needs.Your role will involve collaborating with cross-functional teams, communicating effectively with stakeholders, and driving projects to successful completion. If you have a passion for technology and a knack for problem-solving, we invite you to apply!

About Us Hitachi Digital Services is a leading global provider of digital solutions and transformation initiatives, driven by a compelling vision of the world’s potential. We prioritize people and our mission is to foster positive change. Our work involves future-proofing urban environments, conserving natural resources, protecting rainforests, and saving lives. We stand at the intersection of innovation, technology, and expertise, propelling both our company and our clients from present challenges to future opportunities through the power of acceleration. We celebrate the diverse talents and unique experiences that every individual brings to our team. We value life experiences, character, perspective, and a shared passion for achieving meaningful impact in the world. The Team You will become a vital member of a collaborative and dynamic delivery team committed to developing scalable digital solutions that support pivotal business initiatives. Our team collaborates closely with business stakeholders, product leaders, architects, and engineering teams from various global locations to create high-impact solutions. We prioritize clear communication, strong ownership, and a commitment to continuous improvement while driving agile product delivery. Team members work in tandem across business and technology domains to translate strategic objectives into actionable plans, ensuring that solutions align with organizational goals and customer needs. The Role Engage with business stakeholders to gather, analyze, and clarify requirements, converting business needs into well-defined functional and technical solutions. Decompose high-level business requirements into detailed user stories and tasks, ensuring clear scope, acceptance criteria, and technical understanding for the delivery team. Define and communicate the product and project vision, roadmap, and priorities, ensuring alignment with business objectives and organizational strategy. Own and manage the product backlog, ensuring it is continuously refined, prioritized, and development-ready. Collaborate closely with engineering and architecture teams on solution design, technical analysis, and effort estimation to support accurate sprint and release planning. Take complete ownership of releases, including scope, quality, timelines, and deployment readiness. Proactively identify and manage risks, dependencies, and issues, driving mitigation plans and facilitating timely decision-making. Ensure comprehensive documentation of requirements, designs, and decisions using collaboration tools such as Confluence and JIRA.

Join Callibrity as a Senior Technical Business Analyst!Located in Cincinnati, Ohio, our hybrid role requires candidates to be within commuting distance. At Callibrity, we pride ourselves on being a developer-owned custom software development consulting company dedicated to crafting high-quality software solutions that deliver undeniable business value across various industries. Our team thrives on challenges, embraces modern technology stacks, and fosters a collaborative culture focused on problem-solving.As a Senior Technical Business Analyst, you will play a pivotal role in enhancing technical clarity and fostering process improvement within the Producer domain. This position is perfect for an individual who possesses a robust technical background, excels in stakeholder communication, and is ready to challenge existing paradigms.Key Responsibilities:Collaborate directly with key stakeholders to achieve shared objectives.Effectively communicate complex concepts both verbally and in writing.Stay ahead of industry trends by exploring new technologies.Excel in a collaborative environment that encourages interaction among various roles and teams.Earn the trust of clients as a reliable resource, regardless of title or seniority.Act as a technical business analyst with a strong focus on data and backend processes rather than front-end systems.Conduct hands-on data analysis, including querying and interpreting complex datasets using SQL.Document data flows and business rules at the data level.Utilize tools like Postman to explore and execute API payloads.Support QA by analyzing and comparing payloads (payload diffing) and ensuring data integrity.

Join our dynamic team at CGLRS1 as a Technical Business Analyst. In this role, you will bridge the gap between technology and business, ensuring that our retail services are not only innovative but also aligned with our strategic goals. You will be responsible for analyzing business needs, identifying areas for improvement, and working closely with technical teams to implement effective solutions.

ConnectWise is a globally recognized leader in software solutions, employing over 3,000 professionals across North America, EMEA, and APAC. We are a community-oriented software company committed to enhancing the success of technology solution providers. Our suite of tools empowers over 45,000 partners to optimize business management, enhance sales efficiency, automate service delivery, and remotely control technology, ensuring exceptional customer experiences.At ConnectWise, our strength lies in our connections—among colleagues and within the community. We embrace diversity in all its forms.We welcome game-changers, innovators, and culture enthusiasts.We encourage discovery and healthy debate, acknowledging significant moments as milestones.We see you and appreciate your unique contributions. Our inclusive and positive workplace culture lays the groundwork for every team member to be valued for their perspectives and skills, empowering you to choose how you make a difference.Curious? Explore this opportunity to learn how you can contribute at ConnectWise! General Summary:The Manager of Solution Consulting within the Partner Solutions Expert team plays a pivotal role in leading a team of both entry-level and seasoned professionals. This team serves as the crucial technical link between ConnectWise and our esteemed partners. By integrating in-depth product knowledge with strategic problem-solving, the Manager drives partner success. This position empowers the team to act as trusted technical advisors, ensuring partners achieve maximum value from ConnectWise solutions while providing essential feedback for product enhancement.Essential Duties and Responsibilities:Establishes daily operational objectives for the Partner Solutions Expert team.Supervises both support and professional-level team members.Ensures that policies, practices, and procedures are well understood and adhered to by direct reports, customers, and stakeholders.Manages, mentors, and coaches team members to cultivate a collaborative and dynamic work environment.Leads and manages the team to deliver advanced technical guidance, best practices, and comprehensive technical enablement and training to partners throughout the onboarding, implementation, and ongoing optimization phases.

Description:Serve as a crucial bridge between client needs and technical teams by planning, conducting, and directing analyses of complex business challenges that can be addressed through automated systems.Provide technical expertise in identifying, evaluating, and developing cost-effective systems and procedures that align with business requirements.Collaborate with user groups to deliver training, address queries, assess user needs, and recommend improvements.Prepare specifications for system modifications and may create components for systems test plans and test scripts.Function as an internal consultant within both technology and business units, leveraging quality tools and process definition/improvement to streamline technical processes for enhanced efficiency.Guide and mentor less experienced staff as needed.

Join usm2 as a Technical Business Analyst specializing in claims management. In this contract role, you will leverage your analytical skills to improve processes and drive solutions. Collaborate with cross-functional teams to analyze requirements and implement effective strategies that enhance our claims operations.

Join 360 IT Professionals as a Technical Business Analyst, where you will play a pivotal role in bridging the gap between technology and business operations. In this dynamic position, you will analyze business needs, develop strategies, and ensure that technological solutions align with organizational goals. Your expertise will guide project management and contribute to innovative solutions that enhance business efficiency.

CapTech Consulting is hiring a Senior Technical Business Systems Analyst in Atlanta. This position plays a key part in connecting technical solutions with business goals, helping clients reach strong results through technology. Role overview The Senior Technical Business Systems Analyst gathers and analyzes business requirements, translates them into clear system specifications, and works closely with cross-functional teams. The role involves shaping project direction and supporting the delivery of effective solutions for clients. What you will do Collect and document business requirements from stakeholders Analyze requirements to design detailed system specifications Collaborate with technical and business teams to ensure solutions meet client needs Contribute insights that influence project direction and outcomes Location This position is based in Atlanta.

LTS is hiring a Business Analyst and Technical Writer to support the Department of Veterans Affairs (VA) Health Portfolio. This remote role is open to candidates based in the United States. VA Health Portfolio The VA Health Portfolio develops and delivers IT projects for Veterans and healthcare providers. The team manages healthcare information systems and provides ongoing support for production software, helping ensure reliable operations across VA systems. Role overview This position works with the Health Services Program Management Office (PMO) contract. The role sits within the Enterprise Program Management Division (EPMD) of the Health Portfolio. Support IT program and project management activities Assist with technical management tasks Contribute to financial management processes Participate in functional planning efforts Analyze and prepare documentation

CapTech Consulting seeks a Senior Technical Business Systems Analyst in Philadelphia. This position centers on connecting business goals with technology solutions by translating client needs into clear technical requirements. Role overview This role involves working closely with clients to gather and analyze their requirements. The Senior Technical Business Systems Analyst turns these insights into detailed technical specifications for project teams. Collaboration Expect to partner with cross-functional teams throughout the project lifecycle. The focus is on ensuring solutions align with client objectives and are delivered successfully. Key responsibilities Analyze and document client requirements Translate business needs into actionable technical specifications Work with various teams to deliver solutions that meet client goals

Role overview CapTech Consulting is hiring a Senior Technical Business Systems Analyst based in Richmond. This position centers on shaping business solutions and streamlining operational processes for client organizations. The analyst works closely with teams across disciplines to gather requirements, design practical systems, and help clients reach their strategic goals. What you will do Collaborate with both technical and non-technical teams to collect and clarify business requirements Design and assist with the implementation of systems that support client objectives Analyze data and provide insights for project teams and stakeholders Mentor junior analysts, supporting their development and growth Communicate clearly with technical experts as well as business leaders Requirements Strong analytical and technical skills Experience working with cross-functional teams Ability to explain complex concepts to a variety of audiences Interest in mentoring and supporting team members

Role overview ConnectWise seeks a Software Consultant specializing in modernization. This position focuses on helping organizations update and improve their software systems. The main goal is to guide clients as they adopt new technologies, making their operations more efficient and adaptable as business needs evolve. What you will do Collaborate directly with clients to assess their current software environment and clarify modernization objectives Recommend and assist in implementing technology solutions that fit each client’s specific requirements Support clients through each stage of the transformation process, ensuring solutions provide real, measurable benefits Who thrives in this role This role fits those who enjoy both technology and consulting, especially with a focus on modernization strategies. Success comes from working well with others, staying curious, and tackling complex challenges in a client-facing setting. Location Remote within the Philippines (PHL Remote).

Company Overview Shift4 (NYSE: FOUR) simplifies complex payment systems for businesses worldwide. The company supports billions of transactions each year across a wide range of industries. More information is available at www.shift4.com. Role Overview The Senior Technical Business Analyst - Business Intelligence Focus will join Shift4’s Information Technology Group. This role centers on gathering and interpreting business requirements, then translating them into actionable insights that support information flow throughout the company. The analyst will work closely with stakeholders to define, validate, and deliver business intelligence (BI) solutions. Strong analytical skills, technical expertise, and clear communication are essential to ensure solutions align with organizational goals. This role requires onsite work at one of these Shift4 offices: Tampa, FL; Atlanta, GA; Las Vegas, NV; or Center Valley, PA.

CapTech Consulting seeks a Senior Technical Business Systems Analyst in Charlotte. This position centers on analyzing business systems and finding ways to improve how they operate. Collaboration with teams across the company is a key part of the role, as is translating business challenges into practical, streamlined solutions. Role overview This role focuses on using both analytical and technical skills to review existing business systems, spot areas for enhancement, and help implement changes. The Senior Analyst will work closely with colleagues from different departments to understand needs and drive projects that support organizational goals. What you will do Analyze current business systems and processes Work with cross-functional teams to identify improvement opportunities Support the implementation of solutions that address complex business challenges Requirements Strong analytical skills Technical experience with business systems Ability to collaborate with multiple teams

CapTech Consulting is seeking a Senior Technical Business Systems Analyst based in Denver. This position focuses on connecting business needs with technology solutions to improve how teams operate and deliver projects. Role overview The Senior Technical Business Systems Analyst will analyze complex business requirements and design solutions that help streamline operations. The role involves working closely with cross-functional teams to support the successful rollout of technology initiatives. Key responsibilities Analyze and document business needs to inform technical solutions Design systems and processes that enhance operational efficiency Collaborate with project and technical teams throughout the development lifecycle Ensure deliverables align with client requirements and industry standards What you bring Strong background in technical analysis and systems design Experience guiding teams through project development Ability to work effectively with both business and technology stakeholders