Support Analyst / Senior Support Analyst

EQT Corporation is a leading natural gas producer in the United States and the world's first major energy company to achieve Net Zero emissions on a Scope 1 and Scope 2 basis.At EQT, we are committed to driving the future of energy. Join us to unlock your potential!We are focused on delivering long-term value for our stakeholders, including our employees, la…

As a Senior Support Analyst at Nagarro, you will play a critical role in ensuring that our clients receive top-notch support and solutions. You will be responsible for troubleshooting complex issues, providing effective solutions, and enhancing customer satisfaction. Your expertise will contribute to the continuous improvement of our support processes.

Join DoubleVerify as a Senior Client Support Analyst, where you will play a crucial role in delivering exceptional support to our clients. You will leverage your problem-solving skills to address client inquiries, ensuring they receive the highest level of service. As a key member of our team, you will work collaboratively to enhance client satisfaction and contribute to the overall success of our organization.

Role overview SanaCommerce is looking for a Senior Support Analyst in Alexandria. This role serves as the first line of contact for clients, handling their questions and requests. The Senior Support Analyst works to resolve issues efficiently and helps maintain strong customer relationships. Strong service and problem-solving skills will support both client satisfaction and the company’s ongoing success.

Join our dynamic team at allstaff1 as a Senior IT ERP Support Analyst. This is an exciting opportunity for an individual with a strong background in IT ERP support to make a significant impact in our organization. In this role, you will be responsible for providing expert support on ERP systems, troubleshooting issues, and ensuring seamless operational performance. Your contributions will be vital in enhancing our IT services and supporting our business objectives.

Join Artech Information Systems LLC as a Senior IT Technical Support Analyst, where you will play a vital role in providing exceptional technical support to our clients. Your expertise will be essential in diagnosing and resolving complex IT issues, ensuring seamless operations and client satisfaction.You will collaborate with various teams to implement solutions, conduct training sessions, and contribute to the ongoing improvement of our support processes. This position offers an exciting opportunity to advance your career in a dynamic environment.

Join Nagarro as a Senior Analyst in our Support Presales team, where you will play a pivotal role in shaping our customer interactions and driving technical sales strategies. Your expertise will help in crafting compelling solutions that address client needs, ensuring a seamless transition from presales to implementation.As part of our dynamic Sales department, you will collaborate closely with sales teams, technical architects, and project managers to deliver outstanding presales support and enhance customer satisfaction.

Join our dynamic sales team as a Senior Support Sales Analyst at nagarro, where you will play a key role in enhancing our sales strategies and ensuring customer satisfaction. Your analytical skills will drive our sales initiatives and provide valuable insights to optimize our operations.In this position, you will collaborate with cross-functional teams, analyze sales data, and develop strategies to improve customer engagement and retention. Your expertise in sales analytics will be crucial in identifying market trends and opportunities, contributing to our overall growth.

Join Info-Ways as a Senior Analyst in Applications Support, where your expertise will drive critical applications management and support. In this role, you will collaborate with cross-functional teams to enhance application performance, resolve technical issues, and ensure seamless user experiences. Your analytical skills will help us optimize processes and improve service delivery.

Role overview The Senior VIP IT Support Analyst at Constructor Knowledge takes ownership of the technology landscape supporting the CEO, executive team, and their families. This remote position covers multiple private residences and offices across EMEA and Singapore. The analyst is responsible for keeping IT infrastructure, devices, connectivity, and physical security systems reliable and secure at all times. Main responsibilities Maintain validated technology environments at all locations, supporting laptops, tablets, mobile devices, monitors, AV equipment, and Zoom Rooms. Provide expert support for Microsoft 365, Teams, Zoom, Windows, macOS, and mobile operating systems. Design, implement, and manage network infrastructure across multiple sites, including LAN/WAN, managed switches, Wi-Fi, firewalls, and network segmentation. Set up and support satellite connectivity solutions such as Starlink for maritime and remote areas. Oversee physical security systems, including CCTV, IP cameras, NVRs, and access control for all properties. Assist executive family members with personal devices and home office configurations as needed. Handle physical installation and setup of technology in residences, and ensure secure, functional setups during travel (including hotels, vehicles, and yachts). Manage IT asset inventories, software licenses, and subscriptions, and ensure timely refresh cycles. Implement and maintain cybersecurity measures suitable for high-profile individuals, such as endpoint protection, MDM, firewall configuration, anti-malware, and secure VPN access. Proactively test equipment and conferencing systems before meetings and events. Document system configurations, operational protocols, and issue resolutions for each location. Participate in a structured on-call rotation to provide urgent support outside regular business hours.

Join Mindful Support Services as an Information Security Analyst, where you will play a vital role in safeguarding our information systems and sensitive data. In this position, you will be responsible for implementing security measures, monitoring security systems, and responding to security incidents. You will collaborate with cross-functional teams to ensure compliance with industry regulations and best practices.

About align46 align46 values professionals who bring curiosity, drive, and a collaborative spirit. The team includes technology experts who enjoy learning, sharing ideas, and making an impact in the industry. The company supports growth through training in new technologies and encourages creativity and engagement, whether at client sites or in regional offices. Role Overview The Desktop Support Analyst will join the Align Managed Services team, providing support for end users across managed services clients. This position involves monitoring and assisting with both critical and non-critical IT assets. The role suits someone who communicates clearly, delivers strong customer service, and troubleshoots issues efficiently. Experience supporting executive or VIP users is helpful but not required. Key Details Hybrid schedule: onsite presence required three days per week at client sites in Newark or Mountainside, NJ, or at the NYC office. Participation in a rotating support coverage schedule is required. What Matters for Success Experience in managed services or a corporate IT environment preferred. Strong attention to detail and adherence to documented procedures. Commitment to delivering high-quality support in a busy setting. Excellent communication and customer service skills. Ability to troubleshoot a range of desktop issues. Location: New Jersey (hybrid onsite/remote)

Join our dynamic support team as a Data Support Analyst, where you will be the go-to expert for all inquiries related to our EMIT integrated tool solution, focusing on both 'Tool' and 'Data'.• Act as the primary contact for IT project tools and data inquiries.• Develop and implement new, improved, or corrective solutions for the EMIT business unit.• Conduct daily support tasks, which may involve direct interaction with customers and executing scheduled administrative processes.Key Responsibilities:• Provide support for project financial, economic, and tracking systems to accurately record financial transactions, generate effective management reports, and enhance internal controls.• Collect, monitor, and consolidate data on project progress, costs, and schedule performance.• Create monthly dashboards for management, along with other high-level summaries for reporting and review purposes. Prepare Project Monthly Status Reports.

We are seeking a highly skilled and motivated Senior Application Support Analyst to join our dynamic IT team at Sonsoft Inc. In this role, you will play a critical part in providing exceptional support for our applications, ensuring they operate smoothly and efficiently.Your expertise will be invaluable in troubleshooting issues, implementing solutions, and collaborating with cross-functional teams to enhance application performance. If you have a passion for technology and a commitment to excellence, we invite you to apply!

Join our dynamic team at usm2 as a Senior COBOL Integration and Support Analyst. We are seeking a skilled professional to provide integration and support for COBOL applications. This role is crucial in ensuring the smooth operation of our systems and enhancing our existing processes.The ideal candidate will have extensive experience in COBOL, with a strong analytical mindset and problem-solving abilities. If you are passionate about technology and eager to make a significant impact, we want to hear from you!

Role Overview Outreach is looking for an IT Support Analyst based in Seattle, WA. This role keeps the company’s technology running reliably. The IT Support Analyst troubleshoots technical issues, responds to employee IT questions, and supports daily operations across teams. What You Will Do Diagnose and resolve hardware and software problems for employees Respond to IT-related inquiries and service requests Deliver clear, helpful support with a focus on customer service Collaborate with teams to improve IT processes and workflows

Role overview The IT Support Analyst at Empower Brands provides technical assistance to end-users both onsite in Alpharetta, Georgia and remotely throughout the United States. This position covers a variety of hardware and software issues, including desktops, laptops, mobile devices, and peripherals. Daily work includes investigating recurring technical problems, creating checklists for common issues, and recommending user training or preventive measures. The analyst manages both tier 1 and tier 2 support, responding to service tickets according to Service Level Agreements (SLAs). Diagnosing and resolving complex issues, or escalating them when necessary, demands strong communication and analytical skills. Independent work is important, but so is collaborating and sharing knowledge with the IT support team. Main responsibilities Provide customer service in person, by phone, web conference, and email. Troubleshoot and resolve help desk requests related to hardware and software. Administer user accounts while following security protocols. Configure user applications to meet company standards. Manage email accounts and distribution lists using Google Workspace or Office 365. Set up and configure laptops, desktops, and mobile devices as needed. Deploy and configure IP phones and related services. Assist with basic network support across multiple sites, including configuration of firewalls, Wi-Fi access points, and switches. Monitor and manage the helpdesk ticket queue to ensure timely resolution. Support and provide backup for other IT team members. Document solutions and contribute to the internal knowledge base. Take on other tasks to assist the IT team as required. Key skills and attributes Experience delivering process and technical training. Strong problem-solving and analytical skills for effective issue resolution. Clear written and verbal communication to explain technical concepts.

We are seeking a highly skilled Senior COBOL Integration Support Analyst to join our dynamic team. This is an exciting opportunity for professionals who are passionate about technology and have a strong background in COBOL integration. Your expertise will be crucial in providing support and ensuring seamless integration processes for our clients.

Prosidian Consulting is seeking a talented and motivated Senior Servicing Support Analyst to join our team in Washington, DC. In this role, you will be responsible for providing exceptional support and analysis to enhance our servicing capabilities. You will collaborate with cross-functional teams, utilize data-driven insights, and contribute to improving operational efficiencies.

Samsara develops the Connected Operations Cloud, supporting organizations in sectors such as agriculture, construction, field services, transportation, and manufacturing. The company’s technology helps customers use IoT data to improve efficiency, safety, and sustainability. As a public company, Samsara combines autonomy with structured support for its teams. Role overview The Senior Quality Assurance Analyst - Deal Support plays a key role in driving operational excellence within the Deal Support division, which covers both Deal Execution and Deal Strategy. This position partners with leadership to design, launch, and maintain a quality program that strengthens the accuracy, efficiency, and consistency of deal lifecycle processes. The analyst will also deliver data-driven insights to guide ongoing improvements and help reduce risk. What you will do Collaborate with leaders to build and sustain a quality program for deal operations Monitor and improve the accuracy and consistency of deal processes Analyze operational data to identify trends and provide actionable business insights Promote a culture focused on quality within the team Requirements Strong background in quality assurance operations Keen attention to detail Experience analyzing data for business insights Initiative in building and maintaining quality standards Location This is a remote role open to candidates based in the United States, except those located in the San Francisco Bay Metro Area, NYC Metro Area, or Washington, D.C. Metro Area.