Senior Customer Success Engineer

Join Quantum Metric as a Senior Customer Success Engineer, where you will play a critical role in ensuring our clients achieve success with our innovative analytics platform. You will be the main point of contact for our customers, guiding them through their journey, providing technical expertise, and ensuring their needs are met effectively.Your responsibilities will include collaborating with cross-functional teams to address customer challenges, delivering training sessions, and advocating for customer needs within the company. We are looking for a passionate individual who thrives in a fast-paced environment and is eager to make a positive impact.

About UsAt Common Room, we are revolutionizing the go-to-market space with our cutting-edge AI platform designed to empower teams through comprehensive buyer intelligence. Our technology consolidates every signal throughout the buyer journey, providing your team with an up-to-date, detailed view of prospects. This clarity enables precise targeting, effective messaging, and optimal outreach timing.In a landscape overwhelmed by fragmented tools and ineffective AI solutions, Common Room stands out by offering a unified platform that scales efficiently with organizations ranging from 75 to over 1000 employees. With more than $50 million raised from esteemed investors like Greylock, Index, and Madrona, we are supported by a network of 25+ industry leaders from companies such as Figma, Stripe, Airtable, Slack, Notion, and Loom.Join Us!We are searching for passionate individuals who prioritize simplicity, trust, and collaboration. If you are ready to tackle challenging questions and contribute to a vibrant team culture, we would be thrilled to meet you.The RoleAs a Senior Customer Success Engineer, you will serve as the technical foundation of post-sales success. Your role will involve ensuring our enterprise clients derive maximum value from our platform by constructing scalable systems, addressing technical challenges, managing custom data pipelines, engaging in complex attribution discussions, and developing tools and processes to enhance the efficiency of our Implementation and Customer Success teams.

About Dataiku Dataiku provides a platform for enterprise AI, helping organizations design, deploy, and manage AI solutions. The platform supports analytics, machine learning, and AI agents, with a focus on transparency, collaboration, and control. Dataiku integrates with a range of data platforms and cloud services, enabling centralized governance across complex environments. Leading companies worldwide use Dataiku to operationalize AI and drive measurable business results. More about Dataiku can be found on their blog, LinkedIn, X, and YouTube. Role Overview: Senior Customer Success Engineer – North Region Dataiku places customer success at the center of its mission. The Senior Customer Success Engineer (CSE) joins the Solutions Engineering team to help clients achieve strong results with business analytics, AI/ML, and Generative AI. This position is based in the United States, with a focus on the North Region, including Raleigh. This role combines technical programming with consultative engagement. The CSE works directly with clients to promote product adoption and improve user experience. Collaboration with Account Executives, Sales Engineers, and Professional Services is key to supporting end-user adoption and satisfaction. What You Will Do Work with Dataiku clients to support onboarding, drive user adoption, and increase retention and satisfaction. Share deep technical knowledge of the Dataiku platform and guide clients on best practices. Understand client business needs and objectives to help them succeed with Dataiku products and services. Lead demonstrations of new features and co-host hands-on workshops with Sales Engineers.

Role overview The Senior Customer Success Engineer at ensodata plays a key part in building strong client relationships and encouraging effective use of the company’s products. This role centers on direct collaboration with customers, ensuring their needs are met and helping them achieve their goals with ensodata’s solutions. What you will do Collaborate with clients to understand their objectives and requirements Diagnose and resolve technical challenges as they arise Guide customers in making the most of ensodata’s products and services Location This position is based in Madison, Wisconsin. Hybrid and fully remote work options are available.

Role Overview Material Security seeks a Senior Scaled Customer Success Manager to build lasting partnerships with SMB and Mid-Market clients. This remote position focuses on customers with fewer than 2,500 seats, serving as their main point of contact and ensuring they receive attentive, reliable support. The goal: deliver a customer experience that earns trust and loyalty at scale. What You Will Do Act as the primary liaison for a portfolio of SMB and Mid-Market customers Work closely with Go-to-Market and Engineering-Product-Design teams to support smooth onboarding, product adoption, and ongoing satisfaction Help shape and refine the processes and tools used by the Scaled Customer Success team Promote retention by addressing client needs and strengthening relationships over time Team and Collaboration This role joins the Scaled Customer Success team, which is actively developing new approaches to support a growing customer base. Expect to collaborate across teams and influence how Material Security delivers value to every client.

As a Senior Customer Success Manager at Zenoti, you will play a pivotal role in ensuring our clients achieve their desired outcomes with our innovative software solutions. Your expertise will help us build strong relationships with customers, guiding them through their journey and maximizing the value they derive from our product.You will lead a team of Customer Success professionals, driving initiatives that enhance customer satisfaction and retention. Your strategic mindset will be essential in identifying opportunities for upselling and cross-selling while providing actionable insights to our leadership team.

Jobgether is seeking a Senior Customer Success Manager to join the team remotely from North Carolina. This role centers on supporting clients as they use Jobgether’s services, with a focus on building strong relationships and ensuring customers reach their goals. Key Responsibilities Guide clients throughout their engagement with Jobgether, providing practical advice and ongoing support. Collaborate directly with customers to understand their objectives and help them achieve positive outcomes. Foster trust and open communication to promote long-term partnerships. Apply a strategic approach to increase customer retention and satisfaction. Requirements Strong skills in communication and relationship-building. Background in customer success or account management, working closely with clients. Strategic thinking and problem-solving abilities to support customer goals. Comfort working independently in a remote environment.

About UsAt Verve, we have revolutionized the advertising landscape by creating a more efficient and privacy-centric approach to purchasing and monetizing ads. Our innovative ecosystem integrates demand and supply technologies, leveraging data, media, and technology to drive growth and outcomes for advertisers and publishers alike—regardless of the screen or location. With 30 offices worldwide and a commitment to serving visionary advertising clients, Verve is a trusted partner for over 90 of the top 100 U.S. advertisers, 4,000 global publishers, and leading demand-side platforms. Discover more about us at www.verve.com.Your RoleWe are seeking a client-oriented, data-driven professional with extensive knowledge of the programmatic advertising ecosystem. If you excel at transforming complex challenges into practical solutions and are passionate about delivering exceptional client experiences, you will thrive in this role. Familiarity with Demand-Side Platforms (DSPs), mobile programmatic advertising, and campaign analytics is crucial. A proactive and collaborative approach to client relationships and teamwork is essential.

As a Senior Customer Success Manager, you will take ownership of the retention, expansion, and strategic growth of a high-value portfolio consisting of strategic-level accounts. This senior-level position is tailored for individuals who can seamlessly integrate strategic revenue management, demand generation expertise, and consultative partnership skills. You will be responsible for driving measurable revenue outcomes, uncovering new growth opportunities, and shaping customer strategies on a wide scale. This role demands a proactive leader who can think beyond daily account management while consistently delivering results.Key Responsibilities:Own and achieve revenue targets for a designated portfolio of high-value accounts, fully accountable for retention, expansion, and demand growth.Proactively monitor customer performance to identify trends, risks, and opportunities, taking decisive action to mitigate revenue loss or accelerate growth.Serve as the strategic lead for assigned accounts, fostering executive-level relationships and influencing long-term customer investments and partnerships.Identify risks and demand shifts early, providing clear context on revenue impact, drivers, and recommended actions.Collaborate cross-functionally with other teams to drive demand generation, optimize performance, and unlock new growth opportunities.Lead quarterly business reviews (QBRs) and ongoing performance discussions, aligning customer goals to measurable outcomes and ROI.Maintain a robust pipeline and activity discipline, ensuring consistent engagement through proactive outreach, discovery, and growth initiatives.Utilize CRM and data tools (e.g., Salesforce, Excel, BI dashboards) to forecast performance, track progress, and guide strategic decision-making.Manage escalations with urgency and ownership, ensuring timely resolution while maintaining strong internal alignment.Provide structured feedback from customers and the market to influence product evolution, pricing strategy, and operational improvements.Identify and act on upsell, cross-sell, and demand expansion opportunities, contributing to overall business growth.

Senior Customer Success Manager Who We Are OpenEye is at the forefront of intelligent cloud video technology, empowering individuals and organizations to enhance their security and operational efficiency. Our innovative cloud-managed video solutions, combined with AI-driven analytics, provide actionable insights that enable businesses to thrive. As a subsidiary of Alarm.com, OpenEye's offerings are available worldwide through a trusted network of certified service providers. Discover more at www.openeye.net. We are on the lookout for a dedicated Senior Customer Success Manager to join our dynamic team. Do you have a passion for transforming enterprise customer experiences into measurable success? We seek a knowledgeable advisor who excels in creating customer value through strategic initiatives while contributing to team growth. If this resonates with you, we encourage you to apply! Job Summary As a Senior Customer Success Manager, you will play a pivotal role in nurturing our customer relationships. You will act as a trusted advisor to enterprise clients, ensuring a seamless journey from onboarding to becoming advocates for our solutions. In our B2B2B landscape, you'll adeptly manage relationships with end-users and essential channel partners. This crucial role is not just about overseeing accounts; it's about building processes, strategies, and a robust culture of Customer Success at OpenEye. Responsibilities Oversee the overall success of a dedicated portfolio, driving mutually beneficial outcomes throughout the post-sale customer lifecycle: Onboard, Adopt, Retain, Grow, Embed, Advocate. Create and implement data-driven account strategies that identify potential risks, align with customer goals, and maximize value and ROI. Consult and devise change management strategies to facilitate user adoption and integrate OpenEye solutions into core business functions. Conduct impactful Quarterly Business Reviews (QBRs) with key stakeholders, showcasing value, sharing insights, and aligning on strategic objectives. Collaborate with Account Executives, Partner Success Teams, and Channel Partners in a shared ownership model to influence positive outcomes. Lead the Voice of the Customer program for your portfolio, translating client feedback into actionable insights and fostering customer advocates for case studies, testimonials, and referrals.

Role Overview Surgimate is hiring a Senior Customer Success Manager to join its remote team in the USA. This position focuses on supporting clients who use Surgimate’s enterprise SaaS platform for surgical scheduling. About Surgimate Surgimate builds digital health solutions that streamline surgical scheduling. The company aims to improve efficiency for healthcare organizations and values both impact and enjoyment in its work. What You Will Do Build and maintain strong relationships with clients, focusing on their long-term success Drive adoption of Surgimate’s products and help clients reach their goals Manage some of the company’s most complex accounts Apply strategic thinking to client interactions and problem-solving Contribute to the development and improvement of Customer Success processes Location This is a remote position open to candidates based in the USA.

Role Overview frontcareers is hiring a Senior Customer Success Manager in Chicago, IL. This role focuses on helping clients reach their goals with our services. The position centers on guiding onboarding, building strong client relationships, and encouraging engagement to support satisfaction and retention. What You Will Do Lead new client onboarding and ensure a smooth transition to our services Develop and refine customer success strategies tailored to client needs Conduct regular check-ins to monitor progress and address concerns Work closely with internal teams to suggest and implement improvements to our offerings Champion customer advocacy throughout the organization What We Look For Proactive approach to problem-solving and client support Experience building and maintaining customer relationships Strong communication and collaboration skills Commitment to customer satisfaction and long-term success

Join our dynamic team at Unwrap.ai as a Customer Success Engineer! We are seeking an individual who possesses a unique blend of customer relationship expertise and a robust technical background. If you are driven, ambitious, and passionate about creating exceptional support experiences, we want you to contribute to our mission of building a world-class support environment from the ground up.As a Customer Success Engineer, you will deliver tailored support to a diverse clientele, ranging from innovative startups to established Fortune 500 companies, ensuring that every user maximizes the value of our platform. By combining your technical skills with a customer-centric approach, you'll troubleshoot and resolve technical issues, collaborate with our product and engineering teams on complex solutions, and relay critical customer insights that will shape our product development trajectory.Beyond direct support, you will develop user-friendly resources such as guides, FAQs, and best practice documentation to empower users and enhance their overall experience. You'll work closely with various teams across Unwrap, advocating for user needs and contributing to the continuous improvement of our platform.Who We AreUnwrap.ai is dedicated to creating products that people love. We partner with companies including Lyft, Stripe, Oura, Microsoft, Perplexity, and Github to effectively gather and analyze customer feedback. Our innovative platform processes feedback from myriad sources—support channels, surveys, and social media—utilizing cutting-edge natural language processing (NLP) technology to derive actionable insights for businesses across software, hardware, and retail sectors.Currently, our team comprises 30 enthusiastic members based in Santa Barbara, and we are experiencing rapid growth, supported by a recent $12 million Series A funding round from leading venture capital firms. Our founders, both former Amazon Alexa Product Managers, recognized the challenges of sifting through extensive customer feedback and developed Unwrap.ai to bridge the gap between users and developers, ensuring that customer voices are heard and prioritized effectively.

Join SpaceX as a Senior Automation Engineer within the Starlink Customer Success team, where you will play a pivotal role in optimizing automation processes that enhance customer experiences. You will be responsible for developing and implementing advanced automation solutions that ensure seamless operations and customer satisfaction.

Who is Tenable?Tenable® is a leader in Exposure Management, empowering over 44,000 organizations globally to mitigate cyber risk. Our innovative solutions support 65% of the Fortune 500, 45% of the Global 2000, and various government agencies. Join us on our mission to redefine cybersecurity!Why Tenable is a Great Place to Work?Our team members often say, "Our people make the difference!" We cultivate a collaborative environment where we innovate top-notch cybersecurity solutions while fostering a culture of belonging, respect, and excellence. As part of the #OneTenable team, you will partner with some of the brightest minds in the industry, equipped with the support and resources necessary to deliver impactful work. Together, we achieve remarkable results!Your Role:The Senior Customer Success Manager (Sr. CSM) serves as a trusted advisor for strategic accounts, focusing on customer retention, growth, and satisfaction. This position entails managing complex accounts, proactively resolving adoption challenges, and delivering quantifiable business outcomes. Utilizing deep knowledge of Tenable’s offerings, the Sr. CSM will craft customized strategies that align customer objectives with our solutions. Collaboration with internal teams will be key to addressing escalations, guiding advanced product adoption, and ensuring alignment of customer goals with business priorities.Your Opportunity:Lead the onboarding for high-value or complex accounts, ensuring a smooth transition and establishing a strong foundation for success.Develop and sustain strategic relationships with senior stakeholders, acting as a trusted advisor to align customer goals with our solutions.Manage renewal and expansion strategies employing the MEDDPICC sales methodology, using metrics like adoption rates and customer satisfaction scores to gauge success and refine approaches.Monitor customer health metrics proactively to identify risks, mitigate challenges, and implement advanced adoption strategies that align with customer objectives.Leverage advanced technical expertise of Tenable’s product suite to design and implement customized adoption strategies for high-value or complex accounts.Advocate for customers internally by capturing and conveying feedback to enhance our offerings.

Role overview As a Senior Customer Success Lead at jobgether, the focus is on supporting clients and ensuring they get the most from jobgether’s products. This is a fully remote position for candidates located in New York. What you will do Lead initiatives to improve customer satisfaction and retention Develop and sustain strong, long-term relationships with clients Collaborate with clients to deliver consistent, high-quality service Find opportunities to enhance the customer experience Location requirements This remote role is open to candidates based in New York.

Join Trunk Tools, a pioneering AI company transforming the construction industry, valued at over $13 trillion. Recently securing a $40M Series B funding led by Insight Partners, our total funding now stands at $70M from esteemed investors like Redpoint and Innovation Endeavors. This funding will propel our growth as we deploy AI agents at jobsites nationwide.Our mission is to innovate construction through intelligent automation, moving away from outdated analog processes by integrating AI into field operations. Founded by industry veterans from Stanford and MIT, our team has developed software utilized by over 140,000 field professionals, influencing millions and contributing to over $10B in construction projects.With our recent developments in ready-to-deploy AI agents, including intelligent document processing and Q&A functionalities, we are rapidly evolving our core operational workflows. With a doubling of our team in the past year to over 65 employees, including more than 25 engineers, we are on the brink of unprecedented growth. This is your chance to be part of a significant turning point.Position OverviewTrunk Tools is in search of a passionate and results-oriented Senior Customer Success Manager to enhance our dynamic team. In this pivotal role, you will ensure that our customers derive maximum value from our software solutions. As the main point of contact for a select portfolio of accounts, you will foster customer engagement, retention, and growth by cultivating strong relationships, identifying upselling and cross-selling opportunities, and guaranteeing that customers fully leverage our offerings. This role requires travel of up to 25%.

About Vibe:At Vibe.co, we are revolutionizing the advertising landscape by enabling brands to forge genuine connections with audiences through data-driven strategies and measurable outcomes. Our innovative platform seamlessly integrates creativity, technology, and automation, enhancing ad experiences across multiple screens, including CTV.As we embark on an ambitious growth journey, aiming to 2.5x our revenue by 2026, content will be pivotal in our strategy. The narratives we craft, the experiences we curate, and the values we convey will solidify Vibe's position as a leader in CTV innovation, recognized by brands, agencies, and partners alike.We are a dynamic, high-performing team that prioritizes clarity, speed, and execution. We embrace rapid experimentation and take pride in content that not only informs but also drives conversions.Your mission:As a Senior Customer Success Manager, you will play a crucial role in enhancing customer retention, driving renewals, and fostering expansion, ultimately creating long-term value for Vibe's fastest-growing enterprise advertisers. You will serve as a strategic partner to brands and agencies, managing the customer relationship from start to finish, ensuring clients achieve maximum impact through effective campaign execution, optimization, and sustainable growth on our platform.This position places you at the heart of Vibe's customer success engine, where you will collaborate closely with Sales, Product, and Analytics teams to deliver exceptional results, unlock new revenue streams, and amplify the voice of the customer in our platform evolution. This role offers significant cross-functional collaboration and ownership as Vibe expands its enterprise business.What you will do:Cultivate and maintain robust, long-term client relationships through proactive engagement and a comprehensive understanding of customer objectives.Oversee the customer relationship throughout the entire lifecycle—from campaign initiation to ongoing optimization—providing strategic counsel, best practices, and actionable insights to ensure successful outcomes.Drive renewals and growth within your assigned portfolio, enhancing retention and identifying opportunities for account expansion through proactive client interactions.Manage a targeted portfolio of enterprise clients, balancing personalized partnership with scalable engagement strategies.Collaborate with cross-functional teams—including Sales, Product, and Analytics—to address challenges, share insights from customers, and ensure alignment with customer needs.

Role overview Skillsoft seeks a Senior Customer Success Manager to join its remote US team. This position is part of the Solutions Organization. The focus is on helping organizations strengthen and apply workforce skills, aiming for clear, measurable outcomes. What you will do Serve as a strategic advisor for enterprise clients, offering guidance on assessing current workforce skills and planning for future needs. Lead executive-level discussions that link learning initiatives with broader business goals and results. Support organizations in turning skill development into tangible business impact, moving beyond just tracking learning activity completion. About Skillsoft Skillsoft’s mission is to help organizations and individuals adapt and grow by building new skills. The team values expertise that supports clients through change and helps them achieve meaningful, lasting results.

Role overview jobgether seeks a Remote Senior Customer Success Manager based in Maryland. This role centers on building strong partnerships with clients, supporting their satisfaction, and helping them realize the full value of jobgether's services. The Senior Customer Success Manager serves as a key advocate for client needs and long-term success. What you will do Develop and sustain lasting relationships with customers. Understand each customer's goals and align jobgether's offerings to meet those objectives. Collaborate with internal teams to enhance the customer experience. Organize and lead regular check-ins and feedback sessions with clients. Monitor customer health metrics and address concerns proactively. Requirements Strategic thinking and strong problem-solving abilities. Excellent communication skills. Clear interest in supporting customers as they work toward their goals.