Program Manager, Issue Management

Upstart aims to make borrowing simpler and more affordable in the US. By combining technology and data-driven insights, the company partners with banks and credit unions to expand access to credit. Upstart’s AI analyzes thousands of data points to help lenders make informed, fair decisions for millions of customers. Most employees work remotely across the US and Canada, with the option to use offices in Columbus, Austin, the Bay Area, and soon New York City. Remote work remains a core part of Upstart’s culture. Role overview The Program Manager, Issue Management, leads the execution of Upstart’s issue management program. This position manages reporting, oversees communications, and coordinates with multiple teams to ensure compliance with service level agreements. Preparing for audits, maintaining detailed documentation, and aligning with OCC and FDIC standards are central to the role. The Program Manager also analyzes data to identify risk and provides strategic recommendations that support Upstart’s move toward a bank operating model. Team focus The Issue Management team works across departments to track, report, and resolve issues. Their efforts support transparency and operational rigor, helping Upstart meet the requirements of a bank-regulated environment. Location This is a remote role based in the United States.

Role overview Jobgether seeks a Program Manager for Issue Management to lead and improve processes that resolve operational issues. This role shapes how problems are identified, addressed, and tracked, with the goal of raising performance and supporting customer satisfaction. The Program Manager also plays a key part in helping teams spot risks early and strengthen service delivery across the organization. What you will do Oversee the full lifecycle of issue management, from identifying problems to ensuring resolution Collaborate with teams across departments to address issues promptly and thoroughly Create and implement strategies that reduce risk and enhance service quality Lead efforts to continuously improve how issues are resolved Requirements Strong analytical skills and a proactive approach to problem-solving Experience working with multiple teams or departments in a collaborative setting Proven ability to lead improvement initiatives and maintain high standards for customer satisfaction This position is based in the US.

Block, Inc. seeks a Program Manager for Issuing Bank Programs in the Bay Area, CA. This role centers on managing programs that drive banking operations and support new initiatives within the company. Key Responsibilities Oversee programs tied to issuing bank operations, handling each phase from planning to execution Coordinate with various teams to ensure alignment on objectives and deliverables Monitor project timelines, keeping milestones on track Promote clear and consistent communication among all stakeholders Use established program management methods to improve project outcomes Collaboration This position partners with cross-functional teams to help advance several banking initiatives. Success depends on strong coordination and a focus on shared goals.

Join Adobe as a Partner Program ManagerAt Adobe, we are dedicated to revolutionizing the world through digital experiences. We empower everyone—from budding artists to global enterprises—with the tools they need to create and deliver outstanding digital content. Our commitment is to enable individuals to craft stunning images, videos, and applications, transforming the way businesses engage with their customers across all platforms.We are on the lookout for top talent and are committed to fostering an exceptional workplace where respect and equal opportunity are paramount. We believe that innovation can stem from any corner of the organization, and your next big idea could be the one we’re waiting for!The OpportunityThe Adobe Technology Partner Program team is responsible for designing and managing the program that enables strategic Independent Software Vendors (ISVs) and technology firms to deliver distinctive integrated solutions that enhance Adobe Digital Experience solutions for our customers. Our dynamic team is seeking talented individuals who can assist partners in building and promoting integrations that enhance customer experiences.As a Partner Program Manager, your primary responsibility will be to ensure that your assigned partners maximize their engagement with the partner program. You will conduct regular meetings with partners to address inquiries, resolve challenges, and facilitate the delivery of partner program benefits.What You’ll DoFacilitate partner engagement to ensure they are leveraging all available program benefits.Regularly meet with partners to educate them about program advantages and guide them in accessing these benefits.Understand each partner’s business objectives and advocate for their needs within Adobe.Engage with the wider partner ecosystem to enhance the program and provide recommendations for creating a leading partner experience.Support Go-to-Market initiatives with Adobe’s field teams for partners.What You Need to SucceedPrevious experience in partner management, business development, or partner marketing.Exceptional communication skills.Proactive problem-solving abilities and foresight into partner needs.Familiarity with Adobe Digital Experience solutions and the Adobe partner ecosystem is advantageous.Experience with Crossbeam account matching software is a plus.This is a full-time agency position through Magnit at Adobe, where you will be fully integrated into the Adobe partner team and immersed in a globally recognized work environment celebrated for its outstanding employee experience. This role serves as a great opportunity to gain insight into Adobe and position yourself for potential full-time employment with Adobe.

As a Compliance Associate focusing on Issue Management at OppLoans, you will play a pivotal role in ensuring our operations adhere to regulatory standards. Your primary responsibility will be to monitor, investigate, and manage compliance issues while collaborating with various teams to foster a culture of integrity and regulatory adherence.

Lithic is at the forefront of modern card issuing and processing, providing cutting-edge solutions for forward-thinking financial companies to shape the future of payments.Our robust infrastructure supports over 100 progressive clients, ranging from fintechs reimagining credit and digital banking to platforms revolutionizing disbursements and spend management. Notable companies such as Mercury, Flex, and Novo count on Lithic’s developer-friendly APIs, direct network connections, and seamless reconciliation to swiftly launch and scale card programs.We envision a future where access to superior financial products significantly enhances people's lives, unencumbered by outdated mainframes and legacy systems. We take pride in being supported by top-tier investors who share this vision, including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, among others.With a team of over 160 individuals across 26 states and 7 countries, we are headquartered in New York City.We are seeking an Engineering Manager to lead the Issuing team and drive Lithic’s next growth phase.The Issuing team is tasked with ensuring that cards are effectively placed into the hands or wallets of end users. We manage essential components of the card and account lifecycle, including KYC/KYB processes for account holders, card issuance (both physical and virtual), tokenization for digital wallets, and the data models and APIs that facilitate these operations. This team is responsible for some of our most vital customer-facing features that are central to our offerings.The systems we oversee are held to high standards of reliability and accuracy, as they play a crucial role in enabling customers to launch and manage their card programs. Our technology stack primarily includes Python, Rust, and AWS, and we collaborate with a wider service ecosystem across Lithic.

Join Sentry as an Engineering Manager for Issue WorkflowAre you passionate about enhancing the developer experience? At Sentry, we are dedicated to helping developers create high-quality software more efficiently. With over $217 million in funding and a user base exceeding 100,000 organizations, including industry giants like Disney, Microsoft, and Atlassian, we are at the forefront of performance and error monitoring solutions.Our hybrid work model fosters collaboration, with designated in-office days on Mondays, Tuesdays, and Thursdays. If you are eager to build innovative software monitoring tools that improve the digital landscape, we want you on our team.Your Impact in This RoleAs an Engineering Manager, you will guide a talented team responsible for our most utilized product features: issue details, issue search, and alerts. Your leadership will play a pivotal role in shaping the core experience that millions of developers rely on to debug and deploy confidently.Key ResponsibilitiesLead and nurture a team of engineers dedicated to Sentry's highest-trafficked product surfaces.Provide technical and product insights, actively participating in code reviews and architectural discussions.Set team objectives, eliminate obstacles, and mediate conflicts effectively.Engage with Sentry's customers to gain insights into their product usage and identify pain points.Establish clear goals, delegate tasks efficiently, and ensure timely project execution.Why You’ll Enjoy Working HereYou are a product-focused leader who prioritizes developer experience.You thrive in a collaborative environment where your contributions directly impact product quality.You are excited to mentor and grow your team, fostering a culture of continuous improvement.

Role overview The Senior Product Manager for Core Issuing Infrastructure at Lithic will play a central role in shaping the company’s payment processing solutions. Based in New York, this position centers on developing and improving the systems that power Lithic’s core business. Collaboration is key in this role. The Senior Product Manager works with teams throughout the organization to set the product vision and define strategy. Building a clear and actionable roadmap that fits Lithic’s broader objectives is a core responsibility. What you will do Develop and refine payment processing solutions that support Lithic’s main business lines Collaborate with cross-functional teams to align product direction with company goals Define strategy and set a product vision for the Core Issuing Infrastructure team Create and maintain a roadmap that supports both immediate needs and long-term objectives Location This position is based in New York, New York, United States.

(FinTech / Payments / Embedded Lending Platform)About Us:At ClarityPay, we are at the forefront of transforming the point-of-sale credit landscape, delivering unmatched value to merchants. With offices in both NYC and Atlanta, our rapidly expanding fintech company equips large merchants with customizable 'Pay-Over-Time' solutions, including monthly installments, Buy Now Pay Later (BNPL), and revolving credit products. We tackle intricate credit challenges with agility, accuracy, and intelligence—leveraging our extensive expertise and cutting-edge technology to achieve superior results consistently.Our clients depend on us to enhance their customer service, drive growth, and foster loyalty. Guided by our core values, we prioritize merchants, remain data-centric, understand the reasoning behind our actions, commit to continuous learning, and succeed collectively as a team. This clarity of purpose inspires our dedication to providing exceptional customer experiences swiftly and at scale.Role Overview:We are looking for a Production Support & Issue Management Specialist who will ensure the stability, reliability, and seamless operation of our production systems. This role encompasses real-time monitoring, incident response, issue documentation, and compliance reporting across our fintech platform, acting as the primary coordination point during production incidents.You will collaborate cross-functionally with Engineering, Product, Risk, Operations, and Compliance teams to minimize customer impact, swiftly resolve issues, and maintain comprehensive documentation and controls.Key Responsibilities:Production Monitoring & Support:Monitor live production systems, transaction flows, APIs, and third-party integrations.Identify, triage, and analyze production issues and system irregularities.Evaluate the impact of incidents on customers, merchants, operations, and finances.Validate resolutions and oversee platform stability following resolutions.Incident & Issue Management:Manage incident intake, prioritization, escalation, and coordination.Lead incident response discussions and maintain transparent, real-time communication with stakeholders.Document incident timelines, actions, and decisions from detection to resolution.Conduct post-incident reviews and root cause analyses.

Join our team as a Collections and Issue Resolution Consultant at DiverseLynx, a premier payroll service provider.Location: Alpharetta, GA, 30005Pay Rate: $10/hourResponsibilities include managing collections, coordinating account management, and improving collection processes. Your expertise will drive effective client communication, streamline PO handling, and resolve issues efficiently.

Prosidian Consulting is seeking a motivated and detail-oriented Program Manager to join our dynamic team in Charlotte, North Carolina. In this crucial role, you will leverage your expertise in program management to oversee and guide the execution of various projects, ensuring they align with organizational goals and deliver exceptional results.

Join Ignite IT as a seasoned Program Manager and take charge of delivering exceptional results across multiple workstreams in support of the Census. Drive business expansion and enhance customer satisfaction through your leadership.Key Responsibilities:Oversee overall program performance, effectively communicating with stakeholders about the technical scope and essential program attributes.Participate in government meetings while managing contract deliverables and reports.Ensure optimal performance under contract, focusing on quality, risk management, budget adherence, and scheduling.Initiate and authorize recruitment, hiring, personnel actions, subcontracting, and other corporate support activities to align with program needs.Adhere to program reporting, delivery, and invoicing requirements.

Join our dynamic team at Prosidian Consulting as a Senior Program Manager, where you will play a pivotal role in overseeing and guiding complex programs to success. This is an exciting opportunity to leverage your expertise in program management to drive strategic initiatives within our organization.

About AirwallexAirwallex is a pioneering unified payments and financial platform designed specifically for global enterprises. Leveraging our proprietary infrastructure and advanced software, we proudly support over 200,000 businesses worldwide, including renowned names like Brex, Rippling, Navan, Qantas, and SHEIN, by providing seamless solutions for managing business accounts, payments, spend management, treasury services, and embedded finance at a global scale.Founded in Melbourne, our team consists of more than 2,000 of the brightest minds in technology, distributed across 26 offices globally. With a valuation of US$8 billion and backing from prestigious investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of revolutionizing the global payments and financial landscape. If you are ready to embark on the most ambitious journey of your career, we invite you to join us.Attributes We ValueWe seek passionate builders who possess founder-like energy and are eager to make a real impact while experiencing accelerated growth and genuine ownership. You will bring a wealth of relevant expertise and insightful thinking, driven by our mission and operating principles. You act swiftly with sound judgment, explore deeply with curiosity, and make decisions based on fundamental principles, balancing speed with thoroughness.As a humble and collaborative team player, you turn innovative ideas into tangible products, executing tasks from inception to completion. You harness AI to enhance efficiency and expedite problem-solving. Here, you will confront complex, high-impact challenges alongside exceptional colleagues and develop your career as we shape the future of global banking. If this resonates with you, let's build what lies ahead together.This role is based in Singapore, with opportunities for relocation to work within a rapidly growing, globally connected tech ecosystem.Role SummaryWe are seeking a technical, execution-focused individual to spearhead the global expansion of our Issuing Product. In this role, you will serve as the pivotal link between our external partners (including networks, banks, and vendors) and our internal Solution Engineering (SE) and Product teams. You will be accountable for the technical success of our regional growth and play a critical role in developing products that enable our infrastructure to scale effectively.

We are seeking a dedicated and dynamic Program Manager to join our team at sosi1. As a Program Manager, you will play a pivotal role in overseeing project execution, ensuring alignment with organizational goals, and fostering collaboration among diverse teams. Your expertise will be crucial in driving project success and delivering high-quality results.

Join Synerg as a Senior Program Manager and lead critical initiatives that drive our company forward. In this fully remote role, you will be responsible for overseeing complex projects, coordinating cross-functional teams, and ensuring timely delivery of program goals. Your expertise will help us streamline processes and enhance productivity across departments.

Prosidian Consulting is seeking a dedicated and experienced Program Manager/Supervisor to lead and oversee critical program management initiatives. In this role, you will be responsible for ensuring the successful execution of programs, providing strategic direction, and fostering collaboration across teams. Your leadership skills will be vital in driving operational excellence and achieving program objectives.

**This position is contingent upon contract award**SOS International LLC (SOSi) is looking for an experienced Program Manager to spearhead the implementation of a comprehensive cybersecurity initiative for the Department of Homeland Security (DHS). This role will manage the Security Operations Center (SOC) services, ensuring robust cybersecurity measures are in place around the clock. As the Program Manager, you will be responsible for program governance, managing costs, schedules, and performance metrics, engaging with stakeholders, and overseeing transitions and ongoing improvements in cyber defense, incident response (IR), cyber threat intelligence (CTI), engineering, and modernization functions.Key ResponsibilitiesOversee the overall execution of the program, including staffing, performance management, and escalation of risks and issues.Act as the primary liaison with stakeholders from Customs and Border Protection (CBP) and DHS, leading governance reviews and presenting briefings.Ensure compliance with Service Level Agreements (SLAs), maintain reporting accuracy, and deliver high-quality outputs on schedule.Manage the transition processes, ensuring continuity of operations and effective change management.Adhere to DHS/CBP security, privacy, and policy requirements, coordinating audits and implementing corrective measures as necessary.Lead modernization projects focusing on automation, Zero Trust visibility, and cloud integration in collaboration with engineering teams.

CHAOS Industries is at the forefront of modern defense, creating innovative systems that are specifically designed for the challenges of today's world. Founded by distinguished U.S. military veterans and leading innovators from Silicon Valley, our products harness the power of Coherent Distributed Networks (CDN™). We empower warfighters, commercial air operators, and border protection teams to respond swiftly, adapt to change, and stay ahead of emerging threats. In an era where technological risks escalate at a rapid pace, CHAOS Industries delivers sophisticated sensing and detection solutions that provide a crucial advantage: time.Since our inception in 2022, we have successfully secured $1 billion in funding from top-tier investors including 8VC, Accel, and NEA. Headquartered in Los Angeles, we also have offices in Washington, D.C., San Francisco, Seattle, and London. For more details, visit www.chaosinc.com.

Prosidian Consulting is seeking an experienced NNSA Program Manager to provide top-tier program management support. The ideal candidate will possess a strategic mindset and a proven track record in managing complex programs within the National Nuclear Security Administration (NNSA) domain. This position focuses on enhancing operational efficiency and aligning program objectives with organizational goals.