Implementation Operations Analyst at Aiwyn | Remote

About AiwynAiwyn is revolutionizing the operational framework for accounting firms by automating the intricate workflows between client engagement and payment collection. Our innovative platform encompasses Payments, Engagements, and Practice Management, and is currently being implemented in some of the most esteemed accounting firms across the nation, inclu…

Join Aiwyn as a Technical Support Analyst!Aiwyn is revolutionizing the accounting industry with our complete platform tailored for modern accounting firms. Supported by esteemed investors such as Bessemer, KKR, and Revolution, we stand as one of the fastest-growing SaaS companies globally, renowned for our innovative technology and exceptional team.As a Technical Support Analyst (Tier 2), you will be an essential part of our support team, acting as the vital link between front-line customer service and our senior engineering resources. Your role will include addressing escalated issues that require in-depth analysis of financial data, account-level modifications, and troubleshooting third-party integrations. You will collaborate closely with CPA firms and internal teams to efficiently resolve complex product challenges and minimize the need for engineering involvement.How We Approach Issue ResolutionIn your position, you will leverage elevated access and structured troubleshooting techniques, utilizing sound judgment across various systems. Your investigations may involve querying production data for A/R discrepancies, analyzing invoice and payment behaviors, validating customer-reported issues within the Aiwyn interface, and reviewing session replay tools like LogRocket. Analysts must discern the root causes of issues, whether they stem from expected product behavior, customer configurations, outdated or incorrect source data, integration timing, or platform defects needing engineering attention. Clear communication of technical findings to both internal teams and customers will be key, ensuring thorough documentation, setting accurate expectations, and simplifying complex issues for non-technical users.Key Responsibilities:Triage and resolve escalated support tickets from Tier 1, managing issues requiring elevated access, deeper investigation, or account-level corrections, including email delivery failures, data discrepancies, translation errors, ETL flow corrections, product bugs, and data export/import challenges.Provide expert analysis and support for Aiwyn products, ensuring customer satisfaction and swift resolution of issues.

Join Aiwyn: Revolutionizing Modern AccountingAt Aiwyn, we are proud to be the leading platform for contemporary accounting firms. Supported by prestigious investors such as Bessemer, KKR, and Revolution, we are recognized as one of the fastest-growing scale-up SaaS companies globally. Our mission is to develop groundbreaking technology, empowered by exceptional talent, streamlined processes, and innovative products.To discover more about us, please visit our website.Position OverviewWe are seeking a proactive Senior Accountant to join our rapidly expanding finance team at Aiwyn, a PE-backed SaaS and payments company that has executed four acquisitions in the last two years. As we enhance our financial infrastructure to support this growth, you will play a vital role in shaping our processes rather than merely maintaining them.Reporting directly to the VP of Accounting, you will collaborate closely with the Assistant Controller and Accounting Manager in our multi-entity, multi-revenue-stream environment. You will take ownership of significant aspects of the month-end close, act as the first line of quality review, and leverage your independence gained from experience. Our operations are complex, involving consolidated reporting across multiple subsidiaries, usage-based billing, SaaS subscriptions, and private equity-level reporting standards. We are excited to welcome someone eager to embrace this challenge and grow through a new learning opportunity.Our small, high-performing team embodies the values of Relentlessness, Ownership, and Trust. You will encounter some well-established processes while also having the chance to build new ones from the ground up. If you proactively identify gaps and address them without prompting, prefer to resolve root causes over temporary fixes, and genuinely enjoy utilizing technology and automation to enhance efficiency, you will thrive in our environment.During month-end closes and audit seasons, we adhere to strict deadlines with professionalism and composure. In return, you will work alongside colleagues who uphold the same standards they expect from you, gaining direct insight into the business operations, genuine ownership of your work, and opportunities for personal growth as the team and company continue to scale.

Join Aiwyn as a Customer Support Specialist!At Aiwyn, we are revolutionizing the accounting industry with our innovative software solutions designed specifically for modern accounting firms. Supported by leading investors like Bessemer, KKR, and Revolution, Aiwyn is rapidly scaling as a top-tier SaaS company. Our mission is to empower businesses with cutting-edge technology, and we are committed to building a world-class team that drives our success.This role plays a crucial part in our Customer Support team where you will be the first point of contact for our users, providing exceptional product support. You will troubleshoot software issues and ensure customer satisfaction by resolving technical challenges promptly and effectively.To excel, you will develop an in-depth understanding of our software products, guiding users through their inquiries, offering product training, and escalating complex issues to our engineering team when necessary. Collaborating within our three-tiered support structure, you will work closely with fellow support teammates, customer implementation specialists, and software developers to foster positive outcomes for our customers.What You'll Do:Deliver expert technical support to customers through support tickets, live chat, and phone, ensuring a smooth user experience.Assist with the setup, configuration, and optimization of our software for both new and existing customers.Collaborate with development and product teams to identify, report, and resolve software bugs or feature requests.Provide training and best practices to customers through email, chat, and virtual meetings.Prioritize and manage support tickets effectively, ensuring timely resolutions.How We Troubleshoot:Investigating issues requires thorough technical analysis across multiple systems, including database queries, user session replays, and network-level logs. Your role will involve tracing data from source systems through integrations into Aiwyn’s platform, analyzing transaction flows, and diagnosing issues related to DNS, mail servers, and third-party integrations.

About AiwynWho is Aiwyn and what do we do?Aiwyn is revolutionizing the operational framework for accounting firms by automating the workflows that bridge client engagement and payment collection. Our comprehensive platform encompasses Payments, Engagements, and Practice Management, and is currently being implemented in some of the most esteemed accounting firms across the nation, including those in the Big 4 and Top 25.About the RoleAs a Delivery Lead, you will be the key stakeholder responsible for executing Aiwyn's most intricate and high-priority customer implementations. Unlike an Implementation Specialist who manages a single firm's deployment, you will oversee expansive programs — including rolling M&A playbooks, multi-phase enterprise rollouts, and comprehensive deployments that extend over several months and engage multiple internal teams as well as firm-side stakeholders.This position is central to Aiwyn's Advanced Implementation delivery model, where you will lead a cross-functional team in collaboration with a Solutions Architect and an Implementation Engineer. You will be accountable for the overall success of the program, ensuring that scope, timelines, delivery quality, and customer satisfaction are met while facilitating execution across all workstreams.This role requires ownership, not just coordination. The success or failure of the program rests on your shoulders.What You'll OwnProgram Ownership & Delivery Leadership Take charge of the complete success of complex, multi-product customer implementations. Create and manage detailed program plans that synchronize various workstreams, phases, and product deployments. Ensure that all implementation activities remain on track, within scope, and aligned with delivery goals. Proactively address any potential issues that could jeopardize the program.Cross-Functional Leadership Guide the Advanced Implementation Delivery Trio — Solutions Architect and Implementation Engineer — fostering alignment and accountability across functions without direct authority over project outcomes. Collaborate with Implementation, Product, Engineering, Customer Success, and Support teams to ensure seamless communication and execution.Customer & Executive Engagement Act as the primary delivery leader for enterprise clients throughout the implementation process. Lead executive-level discussions regarding program progress, pivotal decisions, and delivery strategies. Effectively manage escalations with clarity and poise, maintaining customer confidence even in challenging scenarios.Scope & Risk Management Maintain the integrity of the program scope — proactively identify any scope creep, manage changes, and ensure that all aspects of the project align with the original objectives.

Who We Are at AiwynAiwyn is at the forefront of revolutionizing how accounting firms manage their entire revenue lifecycle. Supported by prestigious investors such as Bessemer, KKR, and Revolution, we stand as one of the fastest-growing SaaS companies worldwide. Our mission is to develop category-defining technology, and we achieve this with exceptional talent, processes, and products.Your Role as Implementation ManagerAs a vital member of our rapidly expanding Implementation team, you will contribute significantly to our company's success. You will play a crucial role in our high-performing Go-To-Market (GTM) organization, delivering an unmatched experience to our clients and integration partners. Your responsibilities will include onboarding new firms to our software modules, advising on optimal operational practices, and ensuring a seamless, transparent experience as they transition to using our products.In this position, you will primarily engage with representatives from customer firms, leading the implementation process, configuring their systems based on their specifications, training staff, and testing data flow through our software. Additionally, you will be instrumental in designing and refining our standard operating procedures while spearheading internal development and improvement projects.Typical Day-to-Day ResponsibilitiesOversee multiple implementations simultaneouslyConduct regular meetings with firms to configure, test, and train their staff throughout the implementation processOccasionally travel onsite for detailed training or workshops (less than 10%)Manage activities, timelines, and dependencies internally and externally using our implementation project management system, ClickUpApply creative problem-solving alongside process consultation to tailor our software to meet the unique needs of each firmTake ownership of internal projects, collaborating with team members across different departments to enhance our team's rapid evolution

Role overview August Health seeks an Implementation Analyst based in the United States to support the deployment of health technology solutions. The main focus is to ensure each implementation proceeds smoothly and addresses the needs of both internal teams and external clients. What you will do Coordinate project activities with cross-functional teams and look for ways to streamline processes. Collect and document requirements to support effective solution delivery. Assess project needs and suggest improvements to enhance the user experience. Maintain clear communication among stakeholders throughout each stage of implementation. Requirements Strong analytical and problem-solving skills Experience working with multiple teams Clear and effective communication abilities Skilled at managing several priorities within a project environment

We are seeking a detail-oriented Technical Implementation Analyst to join our innovative team at Ohalo. As a key player in our organization, you will be responsible for ensuring the seamless integration of our technical solutions for clients. Your analytical skills and technical expertise will help drive our projects to success.

aiwyn is hiring an Enterprise Customer Success Manager to support enterprise clients across the US. This remote position centers on helping organizations get the most from aiwyn’s AI-driven solutions. Role overview This role focuses on building strong relationships with enterprise customers. The goal is to understand each client’s needs and ensure they gain real value from aiwyn’s products. Success in this position means driving satisfaction and supporting long-term retention. What you will do Work directly with enterprise clients to understand their goals and challenges Guide customers in using aiwyn’s technology to achieve results Advocate for clients within aiwyn to help shape solutions that fit their needs Promote customer satisfaction and support ongoing relationships About aiwyn aiwyn is focused on empowering organizations through AI-driven technology. The company is growing quickly and values team members who help customers succeed.

About Aiwyn Aiwyn builds technology to help accounting firms manage their revenue lifecycle. Backed by investors including Bessemer, KKR, and Revolution, Aiwyn has grown quickly as a SaaS provider in this space. The company focuses on developing new tools and processes with a strong team behind them. Learn more at the Aiwyn website. Role Overview The Senior Product Manager, Foundations and Reporting, leads two core areas of the Aiwyn platform. The Foundations team handles the systems and components that support the entire product, aiming for a smooth customer experience. The Reporting side delivers analytics and insights that help accounting firms make informed decisions and run their businesses more effectively. This position works closely with engineering, design, customer success, and go-to-market teams. The work touches nearly every part of the product and impacts a broad customer base as Aiwyn continues to grow. What You Will Do Define and manage the roadmap for Aiwyn's foundational platform layer, including core systems and patterns. Set the strategic direction for shared systems across the platform. Lead the strategy and roadmap for Aiwyn's analytics and reporting products with a focus on customer needs. Develop a deep understanding of how accounting firms use data to improve their operations. Work with customers, customer success, and sales to identify reporting gaps and areas for added value. Shape the user experience for report discovery, interaction, saving, and sharing. Location This is a remote role open to candidates based in the United States.

Role overview aiwyn seeks a Senior Product Manager to drive strategic initiatives from a remote location within the US. This position plays a key role in shaping and executing product strategies that align with the company’s broader vision. What you will do Develop and carry out product strategies that support company objectives Work closely with teams from different departments to identify opportunities for innovation and process improvement Steer products to address evolving customer needs Requirements Experience leading product strategy and cross-functional collaboration Ability to connect product direction with organizational goals Comfort working remotely within the US

Join our dynamic team as an Implementations Operations Agent and play a pivotal role in enhancing our operational capabilities. In this remote position, you will be responsible for implementing and optimizing processes to ensure seamless operations. Your keen analytical skills and attention to detail will be essential in driving efficiencies and improving our service delivery.

As an Implementation Analyst at OpenGov, you will play a pivotal role in ensuring successful deployment of our innovative software solutions. Your key responsibilities will include collaborating with clients to understand their requirements, configuring software to meet those needs, and providing training and support for end users. You will work closely with cross-functional teams to streamline processes and enhance customer satisfaction.

M9 Solutions is committed to delivering exceptional IT services and solutions to the Federal Government. We mobilize the right talent, skills, clearance levels, and cutting-edge technologies to help organizations achieve enhanced performance and sustainable transformation. With a proven track record of providing quality IT services to over 30 Federal Agencies and numerous commercial clients across the country, M9 Solutions excels in areas such as digital transformation, software development, cloud migration, cybersecurity, data analytics, and comprehensive IT talent solutions.We are currently looking for a Platform Implementation Analyst to join our team remotely, supporting a government contract for a client based in Washington, DC. An active TS/SCI clearance is a prerequisite for this role.Key ResponsibilitiesProvide desk-side and small group training for analysts and operators on client-specific data and analytical tools.Conduct structured training sessions, both in-person and virtually, using scenario-based exercises to enhance learning.Collaborate with end users to observe and document real-world workflows, transforming insights into effective platform usage patterns, dashboards, and applications.Establish proactive relationships with users, identifying gaps in current use cases and proposing innovative methods to utilize the platform for operations and intelligence.Create initial dashboards, searches, and analytical products while coaching users on how to formulate their own queries, objects, and workflows within the platform.Deliver virtual or onsite support during implementation, triaging user requests during rollouts, and working with engineering teams to address configuration and platform issues.Collect and communicate detailed user feedback, challenges, and suggestions for enhancements to product and engineering teams.Provide regular updates to stakeholders regarding user adoption rates, developing use cases, and opportunities to expand the platform's impact.

aiwyn seeks a Staff Product Designer to play a central role in shaping its platform. This fully remote position is open to candidates based in the United States. The designer will work at the heart of the team, guiding the visual and interactive direction of aiwyn’s products. What you will do Design user-focused solutions that enhance the platform and create a seamless experience. Collaborate with product managers, engineers, and other stakeholders to define and deliver design outcomes. Weigh user needs alongside business objectives when developing features and workflows. Maintain a high level of attention to detail throughout each stage of the design process. Requirements Significant experience in product design and a strong grasp of user experience fundamentals. Ability to work well with colleagues across different teams and disciplines. Drive to improve products through thoughtful, iterative design.

Join Callan's Implementation Solutions Group as a Senior Analyst, where you will play a pivotal role in enhancing our consulting services. Your responsibilities will encompass conducting thorough due diligence for trust and custody services, executing comprehensive service and fee benchmarking studies, offering transition management support, and delving into the research of digital assets. The Implementation Solutions Group is dedicated to delivering top-tier consulting services for both retainer and non-retainer clients on a project basis. Our mission is to help clients achieve Operational Alpha—maximizing efficiencies through improved investment structures, streamlined operational processes, and cost savings. This initiative is a cornerstone of Callan’s “Total Consulting” approach, which integrates Operational Alpha with Performance Alpha. The latter focuses on the expert application of Callan's capabilities in areas such as asset allocation, policy guidelines, manager structure, performance measurement, and global manager research. We seek a candidate with a strong desire to learn about the custody and asset servicing industry, securities lending, capital markets, transition management, and the fast-evolving digital research landscape. As you grow in this role, you will be entrusted with greater responsibilities, eventually managing projects in collaboration with fellow team members. Important Note: This position is primarily based at our San Francisco headquarters (preferred), or alternatively at one of our regional offices, with a hybrid work schedule of 2-3 days per week in-office, allowing flexibility for client meetings or in-person engagements. Candidates based out of a regional office should be prepared to travel to San Francisco periodically for essential training. What Sets This Role Apart?At Callan, we believe that a diverse array of perspectives and experiences strengthens our organization and culture. You will collaborate with various teams across the company, engaging with some of the most prestigious and complex clients nationwide to help them reach their investment objectives. While an appreciation for Callan’s unique collaborative culture is essential, demonstrating success in the desired skill sets is more critical than the number of years of experience.

At Commure, we are driven by a mission to revolutionize healthcare by simplifying the experience for both providers and patients. Our innovative suite of AI-powered solutions includes ambient AI clinical documentation, provider copilots, autonomous coding, and revenue cycle management, all crafted to empower healthcare professionals to focus on what truly matters: delivering exceptional care.As a pivotal player in a $4.5 trillion industry, with over $500 billion allocated to administrative costs annually, Commure is at the forefront of this transformation. Our technology supports more than 500,000 clinicians across numerous care sites nationwide, facilitating over $10 billion in transactions and enabling over 100 million patient interactions. With an ambitious roadmap ahead, including new product launches and market expansions, we aim to evolve from a pioneering innovator to the industry standard in healthcare technology.Commure has received recognition as one of Fortune’s Future 50 for 2025 and is backed by leading investors such as General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, and Greenoaks Capital. With over 300% growth year-over-year for the past two years, we are just getting started. Join us in defining the future of healthcare through AI-driven innovation.About the RoleAs an Implementation Analyst at Commure, you will be integral to our operations team, focusing on Revenue Cycle Management. Your role will involve collaborating across various departments—Product, Engineering, Operations, Sales, and Account Management—to define and refine essential business processes. You will own the execution of projects from inception to launch, ensuring that our clients experience seamless operations and that key business metrics are achieved. This high-visibility role offers significant autonomy and the opportunity to tackle emerging business challenges, leading to rapid career growth.What You'll DoOversee the timely and efficient execution of internal operations projects, from initiation to successful launch.Collaborate effectively with key stakeholders across the organization, including Product, Engineering, and Account Management, to drive project success.

About UsAt Fieldguide, we are pioneering a new era of trust in global commerce and capital markets by automating and simplifying the processes for assurance and audit professionals, particularly in the domains of cybersecurity, privacy, and financial auditing. Our mission is straightforward: we develop innovative software for those who establish trust between businesses.Headquartered in San Francisco, CA, we embrace a remote-first culture, empowering our team members to excel from any location across the United States. We are proud to be backed by esteemed investors such as Growth Equity at Goldman Sachs Alternatives, Bessemer Venture Partners, 8VC, Floodgate, Y Combinator, DNX Ventures, Global Founders Capital, Justin Kan, Elad Gil, among others.Diversity is at the core of our values — we believe that various backgrounds and experiences contribute to building the future of audit and advisory. Our inclusive, driven, humble, and supportive team is intentional about creating a culture that fosters collective growth. As an early-stage startup team member, you will have the chance to shape the future of business trust, making the lives of audit practitioners easier by consolidating up to 50% of their workload and enhancing their work-life balance. If you resonate with our values and are passionate about cultivating a fantastic culture and product, we welcome you to join Fieldguide.About the Role:As an Implementation Analyst at Fieldguide, you will play a pivotal role within our go-to-market team, collaborating closely with Implementation Consultants and the broader Go-To-Market organization to facilitate successful customer adoption of our platform.Reporting to the Senior Manager of Implementation, you will be hands-on in onboarding customers to Fieldguide — configuring their environments, migrating data, and ensuring every detail is meticulously addressed so that customers can quickly derive value from our solutions. You will leverage Agentic-powered tools that are revolutionizing how audit and advisory firms function, providing you with direct insight into the future of this industry.This early-career role is designed to serve as a springboard into implementation consulting. As you develop deeper product knowledge and foster client relationships, you will transition into an Implementation Consultant position with greater responsibility for the complete customer journey.What You’ll Do:Set customers up for success. Configure customer environments, including engagement templates, user roles, and permissions, to ensure a seamless day-one experience...

Join WorkWave as a Sales Operations Analyst, where you'll play a pivotal role in driving sales effectiveness and operational excellence. In this fully remote position, you will collaborate with cross-functional teams to streamline processes, analyze data, and support the sales organization in achieving its targets.

Role overview The Implementations Operations Specialist at Alertus Technologies, LLC plays a key part in guiding customer orders from the Sales team through to successful implementation. This position ensures a smooth transition between teams and maintains oversight of each order from initiation to completion. The role reports to the Manager of Implementations Operations. What you will do Coordinate the transfer of customer orders from Sales to Implementation, making sure all details are captured and shared. Oversee the full order process, tracking progress at each stage until completion. Monitor timelines and resolve issues as they arise to keep orders accurate and on schedule. Communicate regularly with both internal teams and customers to provide updates and address questions. Who thrives in this role Highly organized and attentive to detail, with a strong focus on accuracy. Customer-oriented and dedicated to supporting others throughout the process. Resourceful problem-solver who enjoys overcoming challenges. Self-driven, with clear and effective communication skills. Location This role is based in Baltimore, MD.