Enterprise Customer Success Manager

nContracts seeks an experienced Enterprise Customer Success Manager to support enterprise clients in reaching their business goals. This fully remote position focuses on building strong relationships, providing strategic guidance, and ensuring clients gain lasting value from our services throughout their partnership. Key Responsibilities Build and nurture re…

Semperis has earned recognition as one of the fastest-growing cybersecurity companies in America, receiving honors from Inc. 5000, DUNS 100, and multiple Inc. Best Workplace awards. The company emphasizes a culture where employees feel valued and motivated. Role overview The Enterprise Customer Success Manager joins the Customer Success team in the Eastern region and works from Hoboken, NJ. This role collaborates with Technical Delivery, Sales, and other internal teams to help enterprise clients reach their objectives using Semperis solutions. Building lasting relationships, communicating complex ideas clearly, and identifying ways to improve products and services are central to this position. The role also supports new customer onboarding and ensures smooth implementation of solutions. What you will do Develop and oversee success plans for a portfolio of strategic enterprise customers, guiding them from onboarding through implementation, upselling, and renewals. Monitor and report on customer health, satisfaction, retention, and growth metrics. Gather customer feedback and share insights with the Product Development team to represent the customer’s perspective. Lead training sessions to help users maximize the value of Semperis products and support their operational goals. Location This position is based in Hoboken, NJ.

The Enterprise Customer Success Manager at jobgether supports enterprise clients throughout their journey with the company’s services. This position centers on building and maintaining strong relationships with key accounts, ensuring clients reach their goals using the platform. Role overview This role focuses on understanding each client’s unique needs and aligning jobgether’s offerings to help them succeed. Regular communication and a proactive approach are essential to foster trust and encourage ongoing engagement. What you will do Develop and nurture long-term relationships with enterprise customers Identify client objectives and tailor solutions to support their goals Promote product adoption and usage across client organizations Work to maximize customer satisfaction and retention Location This position is based in the US.

Join MaintainX as an Enterprise Customer Success Manager, where you will play a pivotal role in ensuring our enterprise clients achieve their desired outcomes through our innovative solutions. You will be the trusted advisor to our clients, guiding them through successful onboarding, providing ongoing support, and driving product adoption.Your expertise in customer success will help our clients maximize the value of our services, leading to increased customer satisfaction and retention. In this dynamic role, you will collaborate with cross-functional teams and use your strategic thinking to advocate for our clients' needs.

As an Enterprise Customer Success Manager at Verifiable, you will play a pivotal role in ensuring our enterprise clients achieve their goals and derive maximum value from our services. Your responsibilities will include building strong relationships with key stakeholders, guiding clients through the onboarding process, and providing ongoing support to ensure their success. You will collaborate closely with internal teams to address client needs, enhance product adoption, and drive customer satisfaction.

Who We Are:At Exiger, we revolutionize supply chains, transforming them into a powerful strategic advantage. Our mission is to create a safer and more transparent world for businesses to thrive. Our innovative AI platform, 1Exiger, provides instant visibility into intricate supplier ecosystems, utilizing proprietary data and advanced AI to identify risks, automate compliance, and deliver efficiencies and cost savings that enhance long-term resilience. Trusted by over 550 global clients, including Fortune 500 companies and U.S. government agencies, Exiger is a recognized leader in supply chain AI and is a FedRAMP® authorized provider for the federal government.Position: Enterprise Customer Success ManagerLocation: United States, Remote / McLean, VAWork Environment: Remote or Hybrid Role Summary:Empower global enterprises to manage risk intelligently.We are seeking a skilled and strategic Enterprise Customer Success Manager to collaborate with some of the world's most esteemed organizations. In this pivotal role, you will assist customers in harnessing the full potential of Exiger’s state-of-the-art SaaS platform, enabling them to build robust and resilient third-party and supply chain risk management programs.As a vital member of our high-impact Customer Success team, you will serve as both a trusted advisor and a catalyst for business growth—ensuring customer satisfaction, leading contract renewals, and identifying opportunities for expansion in collaboration with our Sales team.If you thrive on helping enterprises navigate complex challenges through technology and collaboration, we would love to hear from you. What You’ll Do:

Enterprise Customer Success Manager About Connecteam: Connecteam is a dynamic startup based in Tel Aviv, dedicated to transforming the work experience for the majority of the global workforce—those who work deskless. Our innovative business management platform empowers thousands of companies by simplifying team management, allowing them to focus on growth and operational efficiency. Position Overview: As the Enterprise Customer Success Manager, you will be at the forefront of our efforts to ensure the success of Connecteam's large business and enterprise clients. The right candidate will have a profound understanding of workforce management in sizable business settings, demonstrating excellent interpersonal skills while acting as a trusted advisor. You will utilize your expertise in digital transformation to pinpoint challenges, create customized solutions, and implement innovative strategies that enhance product adoption and provide exceptional value to our clients. This role is fully remote. Your Key Responsibilities: Develop and implement strategic customer success plans aligned with clients' core business objectives. Maximize client value from their investment in Connecteam, ensuring effective utilization of their licenses. Consult with clients to help them navigate challenges and meet their goals. Analyze customer data to monitor progress and identify opportunities for improvement. Stay informed on industry trends and best practices. Collaborate with cross-functional teams to drive customer success initiatives. Partner with clients to develop new use cases and success stories. Quickly address escalated client issues by leveraging resources across the company. Qualifications: A minimum of 2 years of experience in B2B SaaS is essential. Proven customer-facing experience. Exceptional written and verbal communication skills. Highly energetic, creative, and entrepreneurial self-starter capable of independently managing initiatives in a fast-paced environment. Demonstrated success in assisting clients with product implementation and realizing the value of their purchases. Experience in building strong relationships with senior business and platform stakeholders. A collaborative team player with a passion for customer success.

About Connecteam: Connecteam is a dynamic startup based in Tel Aviv, dedicated to transforming the work experience for the 80% of the global workforce that operates without a desk. Our innovative business management platform empowers thousands of companies by simplifying workforce management and enabling teams to concentrate on what matters most: growing their business. Position Overview: The Enterprise Customer Success Manager will play a pivotal role in managing Connecteam’s relationships with large business and enterprise clients, ensuring their ongoing success and satisfaction. The ideal candidate will have a profound understanding of workforce management processes in extensive business settings and will showcase exceptional interpersonal skills to act as a trusted advisor to our customers. Utilizing their expertise in digital transformation, they will identify challenges, design customized solutions, and implement innovative strategies to enhance product adoption and deliver outstanding value. This is a fully remote opportunity. Key Responsibilities: Develop and implement tailored customer success plans aligned with clients' strategic business goals. Maximize customer value from their Connecteam investment and ensure effective utilization of their licenses. Provide consultative support to clients in resolving issues and achieving their objectives. Analyze customer data to monitor progress and pinpoint areas for enhancement. Stay informed on industry trends and best practices to provide top-tier support. Collaborate closely with various departments to drive customer success initiatives. Partner with clients to develop new use cases and success stories. Quickly address any escalated client issues using resources from across the organization.

Enterprise Customer Success Manager About Connecteam: Connecteam is a dynamic startup headquartered in Tel Aviv, dedicated to transforming the work experience for the 80% of the global workforce comprised of deskless employees. Our innovative business management platform empowers thousands of organizations by simplifying team management, allowing them to focus on growth and operational excellence. Position Overview: As an Enterprise Customer Success Manager, you will play a pivotal role in ensuring the success of Connecteam's large business and enterprise clients. The ideal candidate will have a robust understanding of workforce management in large-scale environments, excellent interpersonal skills, and the ability to act as a trusted advisor to our customers. You will utilize your expertise in digital transformation to diagnose challenges, propose customized solutions, and implement innovative strategies to enhance product adoption and create exceptional value for clients. This is a fully remote position. Key Responsibilities: Design and implement customer success plans that align with clients' strategic objectives. Guarantee that customers derive maximum value from their Connecteam investment and effectively utilize their licenses. Engage with clients to troubleshoot issues and help them achieve their business goals. Monitor customer progress through data analysis to identify opportunities for enhancement. Stay informed on industry trends and best practices to provide cutting-edge insights. Collaborate with cross-functional teams to ensure comprehensive support for customer success. Partner with clients to develop new use cases and success stories. Quickly address any escalated client concerns by leveraging resources across the company. Qualifications Required: A minimum of 2 years of experience in B2B SaaS is required. Proven customer-facing experience. Exceptional written and verbal communication skills. A creative, energetic, and entrepreneurial self-starter who thrives in a fast-paced environment. Experience in guiding customers through product deployment and demonstrating value. Ability to build relationships with senior business and platform stakeholders.

Enterprise Customer Success Manager About Connecteam: Connecteam is a dynamic startup based in Tel Aviv, dedicated to revolutionizing the work experience for deskless employees, who make up 80% of the global workforce. Our comprehensive business management platform empowers thousands of businesses to streamline operations, reduce complexity, and focus on growth. Role Overview: As the Enterprise Customer Success Manager, you will play a pivotal role in ensuring the ongoing success of Connecteam’s large and enterprise clients. The ideal candidate will have a profound understanding of workforce management within extensive business frameworks, possess outstanding interpersonal skills, and act as a trusted advisor to our customers. You will utilize your expertise in digital transformation to pinpoint challenges, develop customized solutions, and implement innovative strategies that enhance adoption and deliver exceptional value. This position offers the flexibility of being fully remote. Key Responsibilities: Design and implement customer success plans aligned with clients' key business objectives. Guarantee that customers maximize their investment in Connecteam and fully utilize their licenses. Consult with clients to assist them in overcoming challenges and reaching their goals. Analyze customer data to monitor progress and identify improvement opportunities. Stay informed on industry trends and best practices. Collaborate with various departments to ensure customer success. Partner with clients to develop new use cases and success stories. Resolve escalated client issues promptly, leveraging resources from across the company.

Join Stripe as a Customer Success Manager for Enterprise clients, where you will be at the forefront of ensuring our largest customers achieve their goals using our services. You will act as a trusted advisor, providing expert guidance and support while driving customer satisfaction and retention.Your responsibilities will include building strong relationships with key stakeholders, understanding their needs, and advocating for their success within Stripe. You will collaborate cross-functionally to deliver solutions tailored to their unique business challenges.

Role Overview Prolific is looking for an Enterprise Customer Success Manager to join the team in a hybrid role based in New York City. This position centers on building and maintaining strong relationships with enterprise clients, helping them reach their objectives with Prolific’s solutions. What You Will Do Develop and nurture partnerships with enterprise customers, acting as their main point of contact. Provide strategic advice tailored to each client’s goals and business needs. Advocate for client interests within Prolific, ensuring their feedback and requirements are heard. Drive engagement and retention by managing accounts proactively, conducting regular check-ins, and offering personalized support. Spot opportunities for upselling and cross-selling services that align with client needs, contributing to company growth. Location This is a hybrid position based in New York City. Some in-office presence is expected.

Why Join Ivo?At Ivo, we recognize that contract negotiation can be a daunting and resource-intensive part of the contract lifecycle. Despite advancements, it remains challenging, reminiscent of past eras dominated by fax machines.Our innovative use of large language models is redefining contract negotiation, enabling us to tackle these challenges effectively and at scale. With a market-leading product and an impressive 85%+ trial win rate, we empower numerous top-tier companies globally to streamline their processes.Position Overview:We are on the lookout for a talented and passionate Enterprise Customer Success Manager with a strong SaaS background, specifically in customer success or account management. In this pivotal role, you will be instrumental in ensuring our customers extract the utmost value from our offerings. Your responsibilities will include onboarding new clients, providing ongoing support, and guiding them towards achieving their specific use cases and overarching business goals.

As an Enterprise Customer Success Manager at Omada Health, you will play a pivotal role in ensuring our enterprise clients achieve their desired outcomes through our innovative digital health solutions. You will be responsible for building and maintaining strong relationships, understanding client needs, and driving engagement to maximize customer satisfaction and retention.In this remote position, you will collaborate with cross-functional teams to enhance the customer experience, providing ongoing support and guidance to clients throughout their journey with Omada Health. Your expertise will be crucial in identifying opportunities for growth and implementing strategies that align with our clients' healthcare objectives.

Position OverviewBobyard has experienced impressive growth, doubling our revenue each month recently. We are on the lookout for a skilled Customer Success Manager to partner with our customers, primarily mid-market construction firms in landscaping and related sectors. This role is crucial for ensuring customer training, adoption, retention, and expansion within their accounts.Your primary mission is to facilitate customers in achieving their business objectives with our innovative product.To succeed in this role, you will:Establish success metrics with customers and guide them through onboardingCultivate strong relationships and proactively identify opportunities for added valueCommunicate customer feedback to product and engineering teams, collaborating on new launchesDrive upsells, gather testimonials, and develop case studiesCreate customer success playbooks, support documentation, and workflowsDesired AttributesKind, humble, relentless, and focusedTech-savvy with exceptional communication skills: you will be teaching customers how to leverage our advanced productA quick learner with a deep curiosity for our product and industry applicationsExcellent presentation abilities: comfortable presenting to leadership and making business casesStrong work ethic and passion: this role is suited for someone who thrives in a startup environmentA commitment to doing whatever it takes to achieve successStrategic and creative thinker: able to step back and find innovative solutions to challengesBonus: Experience with tools like Zapier, CRM automations, or agents in a customer success/support roleBenefitsCompetitive compensation: $110,000 - $130,000 OTE (includes commission and performance-related bonuses)Collaborative environment with sales, product, design, and engineering teamsOpportunity to contribute to building a leading company alongside a world-class teamA unique chance to be among the first members of our customer success team, shaping processes and strategiesThis is a full-time, in-person role based in San Francisco. Join us and be part of a team that’s innovating in the industry!

Role Overview Prolific is hiring an Enterprise Customer Success Manager for a hybrid role in San Francisco. This position focuses on helping enterprise clients reach their goals with Prolific’s solutions. The manager works closely with internal teams to support customer satisfaction and build lasting partnerships. What You Will Do Onboard new enterprise clients and guide them through initial setup Offer ongoing strategic advice tailored to each client’s needs Identify and pursue opportunities for upselling and cross-selling within existing accounts Collaborate with colleagues across departments to resolve client issues and ensure a smooth experience Who We’re Looking For Experience managing enterprise customer accounts Proactive approach to client relationships Strong interest in customer success and helping clients achieve results

Role Overview probook is hiring an Enterprise Customer Success Manager based in Manhattan. This role centers on building and maintaining strong relationships with enterprise clients. The goal: help clients get the most from probook’s products and services, and support their long-term success. What You Will Do Develop and sustain trusted partnerships with enterprise customers Guide clients through challenges and help them optimize their use of probook’s offerings Work with teams across the company to represent client needs and priorities Use data and insights to inform client strategy, satisfaction, and retention

aiwyn is hiring an Enterprise Customer Success Manager to support enterprise clients across the US. This remote position centers on helping organizations get the most from aiwyn’s AI-driven solutions. Role overview This role focuses on building strong relationships with enterprise customers. The goal is to understand each client’s needs and ensure they gain real value from aiwyn’s products. Success in this position means driving satisfaction and supporting long-term retention. What you will do Work directly with enterprise clients to understand their goals and challenges Guide customers in using aiwyn’s technology to achieve results Advocate for clients within aiwyn to help shape solutions that fit their needs Promote customer satisfaction and support ongoing relationships About aiwyn aiwyn is focused on empowering organizations through AI-driven technology. The company is growing quickly and values team members who help customers succeed.

Join MaintainX as a Customer Success Manager, where you will play a vital role in ensuring the success of our enterprise clients. Your expertise will help foster strong client relationships, driving satisfaction and retention through exceptional service and support. You will work closely with clients to understand their needs, provide tailored solutions, and ensure they derive maximum value from our platform.

Join Dealpath as a Customer Success Manager and be a pivotal part of our dynamic team in New York City!In this role, you will be instrumental in guiding our customers to fully leverage Dealpath's capabilities, ensuring they achieve their business objectives with our platform.What You Will Be Doing:Engaging with customers to understand their business processes, establish success metrics, and develop a tailored customer journey.Providing training, onboarding, and ongoing support to facilitate customer adoption of Dealpath.Creating and delivering both virtual and in-person training sessions.Responding to customer inquiries via phone and email to resolve issues effectively.Contributing to the development of self-service documentation and video training resources.Collaborating across Dealpath's Sales, Marketing, and Product teams to communicate customer use cases and enhance product support.Maintaining the satisfaction, growth, and retention of a portfolio of customer accounts.Assisting the Customer Success team in refining processes and metrics to accelerate the growth of our function.