Customer Support Specialist

Join Rapsodo as a Customer Support Specialist, where you will be the voice of our brand, delivering exceptional service to our valued customers. In this role, you will handle inquiries, troubleshoot issues, and provide product guidance to ensure customer satisfaction. Your expertise will help us maintain our reputation for outstanding support in the sports technology industry.

Why Join Us?Brex is revolutionizing the way businesses manage their spending with our AI-driven spend platform. We empower companies—from startups to large enterprises like DoorDash, Flexport, and Compass—to gain control over their finances through integrated corporate cards, banking solutions, and global payments, complemented by user-friendly software for travel and expenses.At Brex, we challenge conventional thinking and encourage collaboration among some of the industry's brightest talents. We are dedicated to fostering a diverse workforce and an inclusive culture, believing that your potential is limitless. We equip you with the necessary resources, tools, and support to propel your career forward.Customer Experience at BrexThe Customer Experience (CX) team is the frontline of the Brex brand, directly influencing customer growth and retention. We provide swift, personalized support while gathering insights that inform product development and policy changes. We work with urgency, empathy, and accuracy to ensure our customers succeed, while also shaping the future of Brex. If you are passionate about solving impactful challenges for ambitious clients, then CX is the perfect fit for you.Your RoleAs a Support Specialist I at Brex, you will play a pivotal role in ensuring our customers are satisfied and productive. You will collaborate closely with Sales, Product, and Engineering teams to establish high standards of customer service, always communicating with empathy and respect.Where You’ll WorkThis role is fully remote, based in Salt Lake City.Key ResponsibilitiesResolve customer inquiries promptly and thoughtfully via email, phone, and chat, leveraging AI tools to enhance service quality and efficiency.Craft personalized, thoughtful responses to a diverse range of customer requests.Analyze incoming requests, identify trends in customer issues, and share insights with the team.Document and report bugs to the Engineering teams for resolution.Contribute actively to team objectives and celebrate successes together.Support the ongoing learning and success of your team by sharing knowledge, mentoring, and assisting with documentation.

Role Overview highlightta is hiring a Customer Support Specialist in Oklahoma City, Oklahoma. This role focuses on helping clients by responding to questions, solving problems, and supporting a positive customer experience. The work centers on clear communication and timely solutions. What You Will Do Respond to customer inquiries with professionalism and care Troubleshoot and resolve client issues Support customers to ensure their satisfaction with highlightta's services What We Look For Friendly, approachable communication style Professional attitude Comfort working in a busy setting

dhpace is hiring a Customer Support Specialist in Olathe, KS. This position serves as the first point of contact for customers who need assistance. The role centers on delivering prompt and helpful support, ensuring customers receive clear answers and solutions. Role overview As a Customer Support Specialist, the main responsibility is to handle incoming customer requests and questions. The goal is to provide reliable information and resolve concerns efficiently, helping maintain positive relationships with every interaction. What you will do Respond to customer inquiries through various channels Offer timely and accurate solutions to issues or questions Support the team’s commitment to excellent service Requirements Strong communication and problem-solving skills Ability to manage multiple requests with attention to detail Commitment to providing outstanding customer service

Job Title: Customer Support SpecialistBased in Buckhead, Atlanta, CoServe Global Solutions is dedicated to connecting healthcare providers with suppliers, enhancing their business relationships. Our innovative software-as-a-service (SaaS) applications empower buyers and sellers with transparency and information control, fostering effective collaborations for future growth.Position Summary:We are on the lookout for a reliable, driven, and detail-oriented individual with a minimum of 2 years in customer support. As a Customer Support Specialist, your primary focus will be to deliver prompt, professional, and courteous assistance to our customers. You will manage and document requests through our Support Center via phone and email, ensuring effective resolution and feedback.Mission:Our mission is to provide exceptional customer service to the Vendormate user community. By nurturing customer relationships and consistently exceeding expectations, we aim to make every interaction a memorable one.Desired Outcomes:Resolve an average of 5.0 cases per hour.Maintain a quality score of no less than 95%.Achieve customer satisfaction ratings of at least 90%.Ensure an average login availability of 93.5%.Competencies:EfficiencyOrganization and planningAttention to detailProactivityPersistenceResults-orientedTeamworkCustomer service and interpersonal skillsAccountabilityIntegrityPositive attitude

Folio is an innovative software startup dedicated to enhancing profitability in the hospitality sector by streamlining expenditure management. Our cutting-edge financial operations platform revolutionizes the procure-to-pay process, providing operators with unparalleled control and transparency over their financial transactions. Serving over 300 prominent hotels, we are committed to redefining operational efficiency.Having recently completed our Series A funding round, co-led by Construct Capital and Thrive Capital, we are poised for significant growth.We are actively seeking a Customer Support Specialist to offer outstanding service to our hotel clients and partners. In this role, you will represent Folio as the approachable and dependable voice of our brand, guiding customers through our platform, swiftly resolving issues, and ensuring that every interaction leaves them feeling valued and supported. If you have a passion for assisting others, take pride in delivering exceptional service, and thrive in a dynamic environment, this may be the ideal position for you.Key ResponsibilitiesProduct Support: Act as the primary contact for customers, troubleshooting problems and escalating more complex issues as necessary. We primarily use Intercom to manage customer communications via email and messaging.Voice of the Customer: Collaborate with product, design, and engineering teams to enhance our offerings and customer experience, advocating for client needs and priorities. Work closely with Go-To-Market teams to maximize the value our customers derive from Folio.Operational Processes and Documentation: Address operational requests and proactively seek improvements in our processes and workflows. Develop documentation to empower customers to resolve their issues independently and to enhance our internal teams' capabilities.Build with Us: Help shape the future of Folio Support by leveraging AI and advanced technologies as we scale. We are committed to creating a seamless customer experience characterized by personalization, empathy, and efficiency.This position offers significant visibility across the company, allowing you to collaborate directly with founders, engineering, sales, and other teams. This is a unique opportunity to take full ownership of the customer experience as we grow.

Job Overview:Join our dynamic and enthusiastic team at CruiseDirect as a Cruise Concierge! We are seeking motivated individuals who are passionate about delivering exceptional sales and customer support. In this role, you will engage with customers over the phone and chat, providing top-notch service, closing sales, and nurturing strong customer relationships.An ideal Cruise Concierge excels in communication and possesses outstanding interpersonal skills. Patience, empathy, and a love for conversation are essential traits. You will advocate for our customers by understanding their needs and negotiating with suppliers when necessary. Problem-solving will come naturally to you, as you will troubleshoot effectively, addressing customer concerns and inquiries with confidence.Your primary goal will be to contribute to the growth of CruiseDirect by providing a WOW experience that leads to positive reviews, awards, and referrals, all while retaining existing customers and attracting new ones.About CruiseDirect:CruiseDirect is a premier online cruise travel provider, dedicated to offering our customers unbeatable deals on cruise vacations. Since our inception in 2001, we have assisted travelers in finding their ideal cruise packages and booking their dream vacations at the best prices. Our commitment to customer satisfaction and comprehensive travel options makes us a trusted partner for cruise enthusiasts.

Join Zocks as a Customer Support Specialist and play a vital role in enhancing our customer experience. We are seeking a dedicated individual who is passionate about helping customers and providing top-notch support. If you thrive in a dynamic environment and possess excellent communication skills, we encourage you to apply!Location and Logistics: This is a hybrid position, requiring you to report to our Denver office for at least 51% of your working hours. You will need to be present in the office 100% of the time during your initial 60 days of employment to facilitate training and integration.Shifts are available from Monday to Friday, with the following options:7am-4pm MST or 9am-6pm MST.Salary: The starting salary for this role is between $70,000 and $80,000, with the potential for a variable bonus based on the company’s performance.Visas: We are unable to provide sponsorship for work visas for this position. Candidates must have authorization to work in the United States.Interview Process: The interview process includes an initial 30-minute call with our recruiter, followed by up to three interviews lasting between 30-45 minutes each. Expect one interview to focus on hypothetical support scenarios. The total estimated time commitment for interviews is up to 3 hours.Please be aware that due to the sensitive nature of our work in the financial services sector, the selected candidate will undergo background and reference checks as part of the onboarding process.

Are you passionate about providing exceptional customer service? Join Alpha Insight Inc. as a Customer Support Specialist and become a vital part of our team dedicated to enhancing client satisfaction. In this role, you will engage with our clients, address their inquiries, and ensure they have a seamless experience with our products and services.

Position: Customer Support Specialist 2Contract Duration: 3+ months, with potential for hireLocation: Blue Ash, OH (On-site only, no remote work available)Job Overview:Start Date: March 23Work Schedule: Monday to Friday, 9 AM - 6 PM ESTPay Rate: $20.00 per hourWe are seeking enthusiastic candidates with backgrounds in customer service roles such as call centers, retail, food service, cashiering, dispatch, or banking. As a Customer Support Specialist, you will be responsible for addressing inbound customer inquiries and resolving issues with exceptional service. At Green Dot Customer Support, we value individuals who are passionate about providing outstanding customer experiences, eager to make a positive impact, and committed to their roles. You will play a key role in enhancing team performance and addressing complex customer challenges.Key Responsibilities:Handle customer escalations and complaints with professionalism, adhering to Green Dot policies. Manage inbound and outbound contacts to maintain service levels and productivity. Take ownership of customer issues and collaborate with various teams to ensure timely resolutions. Employ strong negotiation, problem-solving, and conflict resolution skills to address issues effectively and escalate when necessary. Understand and analyze the root causes of complaints to recommend process and product improvements, serving as the customer's voice within the company.

Join Replit as a Customer Support Specialist and play a crucial role in enhancing our user experience! In this dynamic position, you will provide exceptional support to our users, helping them navigate our platform effectively. Your expertise will drive user satisfaction and foster a vibrant community of creators.

Join our dynamic team as a Customer Support Specialist, where you will be the first point of contact for our valued customers. Your main responsibilities will include assisting customers with inquiries, troubleshooting issues, and providing exceptional service. This role is crucial in ensuring customer satisfaction and fostering positive relationships.

Perplexity is an innovative AI-driven answer engine that resolves billions of inquiries each month. Our mission is to create precise and reliable AI that supports decision-making for inquisitive individuals and organizations globally.We are seeking a skilled Enterprise Customer Support Specialist who combines extensive product knowledge with a commitment to enhancing high-quality support through automation. As a primary advocate for our Enterprise Pro customers, you will assist them in deriving maximum value, troubleshooting intricate issues, and conveying their insights to influence future product enhancements.ResponsibilitiesEngage directly with enterprise customers through tickets, Slack, and occasionally calls to diagnose and resolve their most complex technical and product inquiries, acting as the ultimate resource before involving Product and Engineering.Utilize Perplexity’s AI tools and workflow automations to provide exceptional support at scale, consistently identifying areas to transform repetitive tasks into personalized, self-service solutions.Foster strong relationships with Enterprise users by advising on best practices, gathering structured feedback, and advocating for customer needs during roadmap discussions.Manage comprehensive troubleshooting processes: replicate issues, identify root causes, collaborate with engineers, and deliver clear, jargon-free explanations.Develop and maintain detailed use-case flows, playbooks, and internal documentation that enable both teammates and customers to address recurring challenges more efficiently.Create and update external documentation (FAQs, help center articles, guides, tutorials) and internal knowledge repositories to ensure information remains accessible and current.Monitor and report on support KPIs (response times, customer satisfaction scores, resolution rates) while proposing data-driven enhancements to processes.Participate in an on-call rotation—including some holidays and weekends—to ensure timely global support coverage.RequirementsAt least 3 years of experience in B2B enterprise customer support, particularly in U.S. and E.U. markets, or similar fast-paced tech settings.Hands-on experience with large-language models, along with a solid understanding of AI principles (such as tokens, context windows, embeddings, and trade-offs between latency and cost).Proficiency in translating complex technical concepts—like APIs, SSO/SAML, and cloud integrations—into clear, actionable guidance for customers.

Xometry (NASDAQ: XMTR) is at the forefront of modern manufacturing, linking innovative thinkers with manufacturers capable of turning ideas into reality. Our digital marketplace equips manufacturers with essential resources to expand their businesses while facilitating seamless access for buyers at Fortune 1000 companies to global manufacturing capabilities. We are seeking a dedicated Customer Support Specialist to join our Operations and Customer Service team. This role is pivotal in efficiently managing customer inquiries, providing effective solutions, and ensuring a positive experience for our clients during their interactions with Xometry.

The Customer Support Specialist will be the initial point of contact for inquiries and concerns regarding our web-based application. Our mission is to foster a genuine connection with every individual who reaches out to the Remine team while providing swift, professional, and friendly assistance. In this role, you will also represent the voice of our customers by identifying, interpreting, and relaying trends in customer feedback—both successes and challenges—that are vital to our operations.To address issues, discover solutions, and thoroughly grasp customer feedback, our Customer Support team combines extensive product knowledge with a deep understanding of our user base. Effective communication and collaboration with other departments are essential, and in this role, you will excel in a dynamic and demanding environment, knowing that your efforts contribute significantly to the satisfaction of our customers and the overall success of our company.

Role overview Jobgether seeks a Lead Customer Support Specialist based in the US. This position takes responsibility for guiding a team of support specialists and upholding strong service standards for customers. The main focus is to raise customer satisfaction and contribute to the ongoing growth of the support organization. What you will do Lead and mentor a team of customer support specialists, providing direction and support in daily operations. Develop and improve support processes to increase efficiency and quality of service. Ensure customer inquiries are handled promptly and thoroughly, maintaining a high level of care. Collaborate with teams across Jobgether to identify and put in place improvements that benefit the customer experience.

Join Our Dynamic Team as a Customer Support Specialist!We are seeking passionate and driven individuals to become part of our dedicated team, contributing to our ongoing achievements. This role provides a unique opportunity for professional development in a nurturing and inclusive atmosphere, offering flexibility and long-term career prospects.Employment Type: Full-Time / Part-TimeSalary Range: Competitive, based on experience and qualificationsPosition Overview:The ideal candidate will engage in a variety of tasks essential for supporting daily operations, achieving team objectives, and maintaining our high standards of excellence. A proactive mindset, eagerness to learn, and a commitment to professionalism are key attributes we are looking for.Key Responsibilities:Assist in the daily operations and team functionsEnsure accuracy and attention to detail in all tasksEffectively communicate with team members and clientsFollow company policies and deadlinesDemonstrate initiative and adaptability in task managementPromote a positive and respectful workplace cultureRequired Qualifications:High school diploma or equivalent (higher education is a plus)Basic computer and communication proficiencyExcellent organizational and time management skillsAbility to work independently as well as collaborativelyWillingness to learn new tools and systemsStrong work ethic and reliabilityBenefits:Competitive salary with potential for increasesFlexible working hours and remote options (if applicable)Career advancement opportunitiesContinuous training and professional developmentHealth, dental, and vision insurance (if applicable)Paid time off and holiday benefitsEmployee support programs and recognition initiativesTake the next step in your career and apply today! We look forward to learning more about you.

At Azbuka, we are passionate about literature and dedicated to transforming the world into a more empathetic and creative space through the power of storytelling. Our mission is to unite a global community of readers by connecting them through our charming 'corner bookshop' chain, engaging online book clubs, and a comprehensive streaming subscription service that offers thousands of audio and e-book titles in multiple languages.We are seeking a Customer Support Specialist to become a vital part of our team.

Join our dynamic team at Alpha Insight Inc., where we are dedicated to providing exceptional customer service and support. As a Customer Support Specialist, you will be the first point of contact for our clients, helping them navigate our products and services with ease.Your responsibilities will include responding to customer inquiries via phone and email, troubleshooting issues, and ensuring customer satisfaction. We value individuals who are proactive, empathetic, and eager to help others.

Join our dynamic team at Alpha Insight Inc. as a Customer Support Specialist! In this full-time position, you will play a pivotal role in delivering exceptional customer service to our clients. Your responsibilities will include responding to customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.