Customer Success Specialist - Americas

Role overview Kaizo seeks a Customer Success Specialist to support key accounts across North and South America. This is a remote position, with a preference for candidates located in LATAM EST countries. The team aims to fill the role as soon as possible. Languages required Fluent in English Fluent in Spanish What you will do Guide customers through onboarding and encourage strong adoption of Kaizo’s platform. Build trust and deliver measurable value to enterprise clients. Work with complex stakeholder groups, set clear expectations, and manage outcomes. Balance empathy with direct communication to help customers reach their goals while maintaining boundaries. What makes this role unique Kaizo is growing quickly in the Americas, adding new enterprise clients and expanding its reach. Join a team that values quality, trust, and delivering meaningful results for customers. Play a part in shaping how customer success is delivered during a time of significant growth.

Greetings! I’m Jared , and I’ve had the privilege of being a part of Ashby for the past three years, initially as the founding member of our Startup Customer Success team. Over this time, I’ve played a key role in developing our onboarding and success strategies tailored for startups. Currently, our dynamic team comprises nine talented individuals across the US, Canada, and EMEA, and we’re thrilled to welcome a new Customer Success Manager for Startups in the US or Canada .At Ashby, our Startup Customer Success Team is dedicated to empowering our early-stage customers. They are not just adopting our software; they are embracing a culture of hiring excellence that will become integral to their organizations.As a Customer Success Manager, you will develop top-notch onboarding materials, insightful documentation, and engaging webinars that equip our customers to become self-sufficient. You will also provide support through email and customer calls as necessary. This mid-level role requires a minimum of 2 years of experience in roles such as Startup Customer Success Manager, Account Manager, or Program Manager.In this position, you will manage a portfolio of customers, acting as their primary contact in our shared inbox, and engaging in customer calls as per our SLAs. You’ll also take charge of medium to large-scale projects crucial to our team’s operations. Some of the exciting projects you might work on include:Developing an in-app onboarding experience using CommandAICreating a live foundational webinar series along with recorded contentIncorporating retention best practices into our customer engagement strategies that extend beyond onboardingWhat We’re Looking For:You have 2+ years of customer-facing experience with complex, evolving products (think tools like Zapier, HubSpot, and Acuity Scheduling) OR you have experience in Recruiting/Recruiting Operations as an Ashby user.You thrive on becoming a subject matter and product expert, delivering outstanding experiences as you assist our customers in navigating complex challenges. You relish diving deep with customers to identify their needs and suggest optimal solutions.You excel in defining the scope of challenges and crafting comprehensive solutions both independently and collaboratively. You possess a knack for identifying issues, mapping out various solutions, and taking decisive action based on informed reasoning.You have a keen attention to detail and a commitment to continuous improvement, ensuring that both our processes and customer experiences evolve positively.

Join Polar Analytics as a Customer Success Manager for North America, where you will play a key role in ensuring our clients achieve their goals and maximize their use of our analytics solutions. This is an exciting opportunity to engage with clients, understand their needs, and provide them with the necessary guidance and support to succeed. Your expertise will help shape their experience with our innovative products and services.

About Whippy Whippy is an AI communication platform serving staffing and workforce companies across the United States. The platform helps automate workflows using AI agents across channels such as voice, SMS, chat, and automation tools. Whippy operates with a $6M ARR and continues to grow quickly as a bootstrapped company. Location This role is fully remote and based in Latin America. Application Requirement Candidates must have either a degree in a STEM field (for example, Engineering, Computer Science, Mathematics, or a related area) or significant hands-on experience with APIs, webhooks, integrations, or automation workflows in a SaaS setting. This is a strict requirement for consideration. Role Overview The Customer Success Manager at Whippy takes full responsibility for a portfolio of customer accounts. This role involves daily interaction with clients, including onboarding, training, troubleshooting, and ongoing relationship management. Each manager works closely with a Deployment Engineer, who handles deep technical implementation, while the Customer Success Manager leads account management, scheduling, and client communication. Coding skills are not required, but a strong interest in technology and confidence discussing integrations, webhooks, and product features are essential. This position suits someone who is proactive, comfortable with technical SaaS products, and eager to solve problems directly rather than escalate them frequently. What You Will Do Oversee a portfolio of assigned customer accounts from onboarding through ongoing support. Lead daily Zoom calls for onboarding, training, troubleshooting, and regular check-ins. Help customers set up and use the Whippy platform effectively. Address customer issues and coordinate with the Deployment Engineer when needed. Advise clients on best practices, AI agent setup, campaign strategies, and workflow design. Monitor customer activity and reach out proactively to prevent problems. Spot opportunities for account growth and share them with the team.

About ElevenLabsAt ElevenLabs, we are pioneering the future of technology through innovative AI research and products. Since our launch in January 2023 with the world's first human-like AI voice model, we have rapidly expanded our user base to millions and partnered with thousands of businesses ranging from agile startups to industry giants like Deutsche Telekom and Meta. Supported by top-tier investors including Andreessen Horowitz, ICONIQ Growth, and Sequoia, we have achieved $781M in funding and an impressive valuation of $11B.Our offerings have diversified from voice technology into three main platforms:ElevenAgents: A platform facilitating seamless customer interactions through advanced voice and chat agents, complete with necessary integrations and monitoring for large-scale deployment.ElevenCreative: A tool that empowers creators and marketers to produce and refine audio, visual, and video content across over 70 languages.ElevenAPI: A service granting developers access to our state-of-the-art AI audio foundational models.Our achievements stem from the passion and dedication of our talented team - a diverse group of researchers, engineers, and operators, including IOI medalists and former founders. If you're driven to create meaningful impact through hard work, we welcome your application.Our Work CultureHigh-velocity: We thrive on rapid experimentation and lean, autonomous teams, minimizing bureaucratic processes.Impact over Titles: At ElevenLabs, your contributions matter more than job titles; every role is vital, and no task is beneath anyone.AI-centric Approach: We leverage AI to enhance our efficiency and output quality across all departments.Commitment to Excellence: We aim for every product and service to reflect the superior quality of our AI models.Global Team Dynamics: We value talent over location, allowing for a diverse and inclusive workplace.What We OfferInnovative Culture: Join us in shaping the future of AI, collaborating with a team that continuously pushes the limits of innovation.Growth Opportunities: At ElevenLabs, you will be part of a dynamic environment with boundless chances to make an impact beyond your defined role.Learning & Development: We support your professional growth with ample learning resources and development programs.

Why Choose EntersektEstablished over 16 years ago and backed by significant investments from Accel-KKR, Entersekt stands at the forefront of digital banking fraud prevention and payment security. Our innovative solutions encompass mobile authentication, mobile app security, and 3D Secure authentication tailored for issuers, acquirers, and payment networks. Our scalable products have been successfully deployed across various continents.At Entersekt, we empower leading financial institutions worldwide to conduct secure digital transactions. Our mission is to foster a digital environment where transactions occur safely and effortlessly. Currently, our platform secures the digital transactions of over 210 million active users and boasts 120 active patents showcasing our commitment to innovation in digital security and user experience. Our diverse product range and forward-looking roadmap position us well to maintain a competitive edge as we expand our footprint in North America and Europe.

Customer Success SpecialistLocation: Long Beach, CACompensation: $40.00 – $45.00 per hourAbout CargomaticEstablished in 2013, Cargomatic is at the forefront of transforming the transportation sector by enabling local freight through the largest digital marketplace for local trucking. Our innovative, AI-driven platform utilizes real-time location data to pair available cargo space and drivers with shippers in need of freight transportation—facilitating on-demand capacity.Cargomatic has been recognized as a Built In Best Places to Work for 2023, 2024, and 2025, showcasing our commitment to fostering a people-first culture that emphasizes employee development, success, and well-being.At Cargomatic, we tackle complex logistics challenges through teamwork, curiosity, and innovation. Our employees are empowered to excel, support their colleagues, and create a significant impact. Discover more at www.cargomatic.com.About the RoleCargomatic is on the lookout for a Customer Success Specialist to join our team in Long Beach, CA. In this role, you will work collaboratively across the Cargomatic network to ensure seamless shipment operations for our most intricate customers. You will be the main point of contact, oversee daily operations, and enhance customer satisfaction through proactive problem solving and effective communication.The ideal candidate is exceptionally organized, detail-oriented, customer-centric, and thrives in a dynamic, startup atmosphere. You should be comfortable navigating uncertainty, enjoy resolving challenges, and possess an “all hands on deck” attitude.

Transforming Security for Developers.At Aikido Security, we're revolutionizing the way developers interact with security tools. Our mission is to alleviate the challenges posed by traditional security tools that disrupt workflows, delay releases, and create bottlenecks in software development. Our developer-centric security products empower teams to minimize real risks without hindering their ability to ship software efficiently.We are committed to displacing outdated security solutions that have long inhibited developer productivity. If you are passionate about helping us grow our market presence and crafting products that developers love, we invite you to join our dynamic team.Founded in 2022 by experienced entrepreneurs, Aikido is well-funded with $85 million in capital, positioning us for remarkable growth. We're on a mission to create self-securing software. Become part of an extraordinary team where you can take ownership, challenge the status quo, and contribute to meaningful innovations.As a Technical Customer Success Specialist, you will serve as an essential link between our customers and the Aikido Security platform, enhancing user adoption, ensuring value realization, and preventing customer churn. Your focus will be on helping clients fully leverage Aikido's capabilities while proactively addressing and resolving any obstacles they encounter.

Who We AreNovir is a pioneering diagnostic biotechnology company, distinguished by our exceptional team of professionals and trusted partners. We deliver innovative, rapid, and adaptable testing solutions, complemented by reliable and cost-effective screening products alongside cutting-edge technology.Our ValuesCare for Tomorrow. We strive to create a lasting, positive impact on the lives of others. Our approach is rooted in compassion and understanding, ensuring that we meet the needs of our community today and in the future.Delight our Customers. We value every interaction and seek to bring joy to our customers. By viewing situations through their perspective, we anticipate their needs and consistently deliver solutions that exceed their expectations.Be Bold – Say It. We encourage open and honest communication. Embrace passionate discussions and always bring issues to the forefront, respecting the courage of others to do the same.Bring Your Best Self. Authenticity is key. We encourage you to leverage your strengths, maintain genuine energy, and continuously seek personal growth while remaining true to yourself.Innovate Relentlessly. We foster a culture of exploration and risk-taking. Challenge the status quo, embrace new ideas, learn from missteps, and work collaboratively to elevate our standards.About This Role:Novir is seeking a Customer Success Specialist who will be the main point of contact for designated OHS clients before, during, and after onsite vaccination clinics. You'll establish strong, trusted relationships with community leaders and key stakeholders. Proactively communicate timelines, expectations, and next steps to guarantee a seamless customer experience. Advocate for customer needs, ensuring their satisfaction at every stage.

Join our dynamic team at fmx as a Customer Success Operations Specialist, where you will play a pivotal role in aligning customer-facing strategies with operational excellence. This impactful, cross-functional position will connect our Customer Success, Support, and Implementation teams with Revenue Operations and other go-to-market professionals.In your first six months, you will be deeply integrated within the Customer Success team, gaining a comprehensive understanding of the customer journey, lifecycle touchpoints, and daily workflows. Following this immersion, you will transition into the Revenue Operations (RevOps) team, becoming the operational partner to post-sale teams focused on designing scalable systems, enhancing processes, and delivering actionable insights that foster retention and growth.Your primary objective will be to drive revenue growth and ensure outstanding customer outcomes through effective systems, reliable data, strategic automation, and performance visibility.Key Responsibilities:Map out and optimize the post-sales lifecycle, ensuring seamless transitions in professional services, implementation milestones, and renewal workflows.Enhance our Customer Success tech stack (including Salesforce, Planhat, and Zendesk) to ensure it is finely tuned to support daily operations.Construct and review dashboards tracking key performance indicators (KPIs) such as Net Dollar Retention (NDR), Time-to-Value (TTV), Customer Satisfaction (CSAT/NPS), Customer Health Score, and Customer Product Adoption.Conduct regular data audits within our CRM to guarantee accurate health scoring, contract values, and renewal dates.Provide insightful data analysis to CS Leadership and RevOps, transforming insights into actionable improvements.Create automated playbooks to alert teams about upcoming renewals or expansion opportunities, ensuring revenue opportunities are maximized.Streamline ticket routing and enhance project management tracking for improved efficiency within our Support and Professional Services teams.Develop and maintain internal training guides for Customer Success processes to ensure consistency and facilitate smooth onboarding for new hires.Assess, recommend, and implement new technologies to bolster Customer Success strategies and growth.

Join RelayPro as a Customer Success Specialist II in the Hospitality sector, where you will be pivotal in ensuring customer satisfaction and fostering long-term relationships. In this dynamic role, you will interact with clients to understand their needs, provide tailored solutions, and ensure they maximize the value of our services.

Join our dynamic team at GolfNow as a Customer Success Specialist, where you will play a vital role in ensuring our customers have an exceptional experience. You will be responsible for building strong relationships with clients, providing top-notch support, and driving customer engagement. If you are passionate about golf and dedicated to excellent customer service, this opportunity is perfect for you!

Role OverviewAs the Director of Strategy and Operations for Customer Success at Ashby, you will play a pivotal role in shaping the strategic direction and operational excellence of our Customer Success Team. Reporting directly to the Head of Revenue Operations, you will collaborate closely with the Customer Success leadership to craft and implement innovative strategies that enhance customer health, boost retention rates, and drive revenue growth.Our Customer Success team is highly regarded for its expertise, responsiveness, and commitment to our core value of Caring Deeply About Customers. As we continue to expand, it is essential to uphold this standard of excellence while evolving our processes, tools, and insights to support sustainable growth.In this dual strategic and tactical role, you will lead initiatives that involve process enhancements, planning, and performance reporting. You will design frameworks, uncover actionable insights, and develop data-driven recommendations that propel our Customer Success functions forward.Key Responsibilities:Operationalize Customer Success Strategy: Refine and implement processes, tools, and workflows that scale our Customer Success operations effectively, including customer segmentation, onboarding workflows, lifecycle mapping, and playbook creation.Analyze Business Dynamics: Collaborate with internal teams to analyze key metrics such as NRR, GRR, churn rates, product adoption, health scores, and customer sentiment. Utilize these insights to proactively address issues and refine Customer Success strategies.Enhance the Customer Journey: Optimize the entire customer journey, ensuring seamless transitions across all post-sales interactions from onboarding to support and renewal.Support Strategic Planning: Work in tandem with Finance and Customer Success leadership during planning cycles, including headcount planning, capacity modeling, and quota setting, providing historical data for informed decision-making.Drive Process Improvements: Identify areas for improvement within Customer Success workflows, onboarding processes, account transitions, and renewal protocols, and implement KPIs to measure effectiveness against strategic goals.Optimize Customer Success Systems: Define business requirements to enhance efficiency and scalability in Customer Success operations. Collaborate with Revenue Operations to implement necessary tool enhancements (CRM, etc.).

About EliseAIAt EliseAI, we are at the forefront of transforming critical sectors such as housing and healthcare. Our mission is to simplify access to essential services, ensuring that everyone has a place to live and can obtain quality healthcare. By embedding AI agents within existing workflows, we enhance efficiency, cut costs, and elevate the overall user experience.Housing: We streamline the apartment touring process, lease signing, maintenance requests, and communication with property management, consolidating everything renters need into a single platform.Healthcare: Our solutions simplify appointment scheduling, intake form completion, and communication with healthcare providers, allowing patients to concentrate on their health rather than paperwork.With EliseAI, organizations can minimize manual labor, improve access, and deliver a cohesive experience across essential services. Recently, we secured a $250 million Series E funding round led by Andreessen Horowitz to further this mission.About The RoleIn the capacity of a Customer Success Specialist, you will be an integral part of our customer success team, focusing on fostering long-term success for our clients utilizing our platform. This role demands a customer-centric approach and strategic collaboration with Customer Success Managers.Your contributions will significantly impact customer onboarding, engagement, and retention, utilizing data analytics, building product knowledge, and working cross-functionally to optimize the customer journey. This position is perfect for an individual with robust operational or customer-facing experience eager to enhance their expertise in Customer Success. You will play a vital role in onboarding, customer outreach, and ensuring clients derive substantial value from our platform.Key ResponsibilitiesCollaborate with Customer Success Managers to onboard clients, establishing key objectives and ensuring seamless implementation.Acquire in-depth knowledge of the EliseAI platform to effectively guide clients and provide data-driven recommendations.Engage with clients proactively to promote product adoption, satisfaction, and long-term retention.Analyze usage data, feedback, and trends to enhance the customer experience continuously.

Join our team as a Customer Success Specialist at GolfNow, where your passion for golf and dedication to customer satisfaction will shine. In this pivotal role, you will engage with customers to ensure they have an exceptional experience with our platform. You will be the voice of the customer and work closely with various teams to drive improvements and resolve issues.

Role overview Jobgether seeks a Customer Success Specialist for a fully remote role based in Minnesota. The position focuses on building strong client relationships, understanding individual needs, and supporting customers as they use the Jobgether platform. What you will do Connect with customers to discuss their goals and any challenges they face Provide prompt, thoughtful support and guidance tailored to each client Work to ensure clients are satisfied and able to succeed with the platform

About ValderaValdera is at the forefront of revolutionizing the sourcing process for the world’s most innovative manufacturers. Our AI-driven platform simplifies the intricate chemical and raw material supply chain, allowing companies to seamlessly find suppliers, validate materials, and establish robust supply chains. As a rapidly expanding team supported by prestigious investors, we cater to Fortune 500 industrial manufacturers, CPG brands, pharmaceutical firms, and chemical giants. We foster a culture that values ambitious, results-oriented individuals eager to witness the tangible impact of their contributions to the global economy.About the RoleWe are seeking a skilled Customer Success Manager to enhance and support our enterprise customer portfolio throughout North America. In this pivotal role, you will ensure that our clients derive significant value from Valdera’s innovative platform, fostering retention, growth, and enduring partnerships. You'll collaborate closely with procurement leaders and supply chain directors, guiding them in modernizing their sourcing operations using our cutting-edge technology. This role demands a proactive individual who takes full accountability for customer success, merges strong client management capabilities with analytical precision, and comprehends the intricacies of enterprise SaaS integration within large organizations.

Join our team as a Technical Customer Success Manager, where you will be entrusted with the management and growth of our key enterprise accounts. This is a permanent position where you will be the primary steward of the customer relationship, focusing on driving adoption, enhancing performance, and achieving long-term outcomes. As a strategic partner, you’ll collaborate closely with customer product, engineering, and operations teams to effectively design, implement, and optimize solutions on Nash’s innovative platform.This role is an integral part of our Customer Success organization, merging strategic account oversight with hands-on technical problem-solving. You will play a critical role in promoting product adoption, minimizing defects, enhancing operational efficiency, and ensuring that customers achieve significant business results. In essence, you will be accountable for the account's health, the results, and the overall success of our partnerships.

Role overview The Learner Success Partner at Merit America works with adult learners as they move through their educational programs. The focus is on relationship-building, encouraging participation, and connecting learners to resources that support their progress and achievement. Key responsibilities Guide learners throughout their program by offering encouragement and practical advice. Deliver personalized support to help address individual needs and challenges. Assist learners in finding and using tools, information, and resources that contribute to their success. Apply experience in education or mentorship to help learners stay motivated and maintain progress. Remote work This position is fully remote.

Why Join Housecall Pro?At Housecall Pro, we are dedicated to crafting solutions that enhance the lives of home service professionals supporting America’s 100 million homes. Our mission is to empower these Pros by streamlining their operations and enabling them to thrive in their businesses, allowing them more quality time with their families and a better quality of life.Headquartered in Denver, Colorado, our diverse team operates globally, including members from Brazil, Poland, the Philippines, Mexico, and more. We are deeply committed to our customers and cultivate a collaborative culture where our company and our Pros can grow and succeed together, regardless of their location. Our leadership prioritizes career development for all team members, encouraging them to create impactful solutions for our Pros.We proudly offer:Comprehensive benefits including medical, dental, vision, life insurance, disability, and a 401(k) plan.Flexible paid time off policy, allowing you to take the leave you need.Monthly reimbursements for tech expenses.An innovative culture that embraces big ideas from all team members.Role Overview:As a Customer Success Onboarding Specialist, you will play a vital role in ensuring a smooth and enriching onboarding experience for our service professionals (Pros) on our platform. You will coordinate and facilitate the onboarding process, delivering exceptional customer service while addressing any questions or concerns our Pros may have.As the primary point of contact during this crucial post-enrollment phase, your aim is to enhance the Pro experience by guiding them through initial adoption, instilling confidence, and ensuring they quickly recognize the value our platform offers. Your proactive approach, empathy, and problem-solving skills will be instrumental in improving our team dynamics and enhancing the lives of our Pros. You will embody an ownership mindset, extending the sales experience to reinforce the value of Housecall Pro, ensuring our Pros feel assured in their decision to join.Our team is passionate, dedicated, and focused on making a positive impact in the lives of our Pros. Their success is our success.