Customer Success Manager (North America) - Remote

Join Polar Analytics as a Customer Success Manager for North America, where you will play a key role in ensuring our clients achieve their goals and maximize their use of our analytics solutions. This is an exciting opportunity to engage with clients, understand their needs, and provide them with the necessary guidance and support to succeed. Your expertise will help shape their experience with our innovative products and services.

Greetings! I’m Jared , and I’ve had the privilege of being a part of Ashby for the past three years, initially as the founding member of our Startup Customer Success team. Over this time, I’ve played a key role in developing our onboarding and success strategies tailored for startups. Currently, our dynamic team comprises nine talented individuals across the US, Canada, and EMEA, and we’re thrilled to welcome a new Customer Success Manager for Startups in the US or Canada .At Ashby, our Startup Customer Success Team is dedicated to empowering our early-stage customers. They are not just adopting our software; they are embracing a culture of hiring excellence that will become integral to their organizations.As a Customer Success Manager, you will develop top-notch onboarding materials, insightful documentation, and engaging webinars that equip our customers to become self-sufficient. You will also provide support through email and customer calls as necessary. This mid-level role requires a minimum of 2 years of experience in roles such as Startup Customer Success Manager, Account Manager, or Program Manager.In this position, you will manage a portfolio of customers, acting as their primary contact in our shared inbox, and engaging in customer calls as per our SLAs. You’ll also take charge of medium to large-scale projects crucial to our team’s operations. Some of the exciting projects you might work on include:Developing an in-app onboarding experience using CommandAICreating a live foundational webinar series along with recorded contentIncorporating retention best practices into our customer engagement strategies that extend beyond onboardingWhat We’re Looking For:You have 2+ years of customer-facing experience with complex, evolving products (think tools like Zapier, HubSpot, and Acuity Scheduling) OR you have experience in Recruiting/Recruiting Operations as an Ashby user.You thrive on becoming a subject matter and product expert, delivering outstanding experiences as you assist our customers in navigating complex challenges. You relish diving deep with customers to identify their needs and suggest optimal solutions.You excel in defining the scope of challenges and crafting comprehensive solutions both independently and collaboratively. You possess a knack for identifying issues, mapping out various solutions, and taking decisive action based on informed reasoning.You have a keen attention to detail and a commitment to continuous improvement, ensuring that both our processes and customer experiences evolve positively.

Role overview The Customer Success Manager for North America at Camunda works remotely to support clients using Camunda’s process automation products. The focus is on building lasting relationships and helping customers achieve their goals with the platform. What you will do Develop and maintain partnerships with clients across North America Collaborate with customers to understand their business needs and objectives Share guidance and practical advice to help clients use Camunda’s solutions effectively Promote product adoption and engagement so customers gain value from the platform Support ongoing customer satisfaction and contribute to Camunda’s growth Collaboration This position involves regular interaction with both customers and internal teams. Sharing insights, addressing challenges, and helping clients get the most from Camunda’s offerings are key parts of the role.

About ValderaValdera is at the forefront of revolutionizing the sourcing process for the world’s most innovative manufacturers. Our AI-driven platform simplifies the intricate chemical and raw material supply chain, allowing companies to seamlessly find suppliers, validate materials, and establish robust supply chains. As a rapidly expanding team supported by prestigious investors, we cater to Fortune 500 industrial manufacturers, CPG brands, pharmaceutical firms, and chemical giants. We foster a culture that values ambitious, results-oriented individuals eager to witness the tangible impact of their contributions to the global economy.About the RoleWe are seeking a skilled Customer Success Manager to enhance and support our enterprise customer portfolio throughout North America. In this pivotal role, you will ensure that our clients derive significant value from Valdera’s innovative platform, fostering retention, growth, and enduring partnerships. You'll collaborate closely with procurement leaders and supply chain directors, guiding them in modernizing their sourcing operations using our cutting-edge technology. This role demands a proactive individual who takes full accountability for customer success, merges strong client management capabilities with analytical precision, and comprehends the intricacies of enterprise SaaS integration within large organizations.

Location Join our dynamic global Customer and Product Success team as a Customer Success Manager. This position is open to applicants working on Eastern Standard Time (EST) only. About Us DoiT International is a leading technology firm that empowers cloud-driven organizations to harness the full potential of the cloud for business growth and innovation. Our unique approach integrates data, technology, and human expertise to ensure our clients achieve a well-architected and scalable cloud environment, from initial planning through to production. Through our DoiT Cloud Intelligence platform, we offer the only solution that combines advanced technology with human insight, enabling our customers to tackle complex multicloud challenges and enhance operational efficiency. With decades of multicloud expertise, we specialize in areas such as Kubernetes, Generative AI, Cloud Operations, and more. As a proud strategic partner of AWS, Google Cloud, and Microsoft Azure, we collaborate with over 4,000 customers globally. Role Overview As a Customer Success Manager, you will be pivotal in managing a portfolio of customer accounts, acting as a trusted advisor and partner to ensure our clients maximize the value from our services. The ideal candidate is a motivated, goal-oriented professional with a talent for building robust customer relationships that drive retention and satisfaction. This role is perfect for someone eager to work at the intersection of cloud technology, financial operations, and customer success. Key Responsibilities Oversee a portfolio of accounts throughout the entire customer lifecycle: onboarding, adoption, value realization, renewal, and expansion. Conduct customer training and education sessions on the DoiT console. Cultivate strong relationships with key stakeholders including CFOs, FinOps leads, engineers, and cloud architects to align our solutions with their business objectives. Identify potential risks using health scores, product usage, and customer feedback; collaborate with Account Managers and leadership to develop mitigation strategies. Analyze customer needs and provide insights to the DoiT organization and your manager. Foster trust and transparency in all customer interactions.

Emplifi offers a unified platform for social media management, trusted by over 20,000 brands worldwide. The platform combines tools for marketing, commerce, customer care, analytics, and AI, all designed to help clients improve satisfaction, drive sales, and strengthen brand loyalty. The Customer Success team plays a central role in guiding clients through onboarding and ongoing use of Emplifi’s products. By working closely with a large social media data set and a full suite of customer experience tools, the team helps clients make the most of Emplifi’s technology and supports business growth across industries. Collaboration is global, with colleagues in cities such as Sydney, Sao Paulo, New York, and Singapore. The company values professional development and encourages team members to grow as both customer success professionals and social media advisors. Role overview The Customer Success Manager for North America acts as a client advocate, focusing on building strong relationships, supporting retention and renewals, encouraging product adoption, and identifying opportunities for account growth. This position manages contract renewals and upsell opportunities within a defined client portfolio. The role is remote and open to candidates across North America, with preference for those in the Eastern time zone. What you will do Client relationship management Act as the main point of contact for assigned customer accounts Develop and maintain strong, lasting relationships to promote satisfaction and loyalty Understand each client’s objectives and connect Emplifi’s solutions to their goals Onboarding Oversee the onboarding process for new clients, ensuring a smooth and timely adoption of the platform Coordinate with internal teams to accelerate service delivery and keep onboarding on track

Join our team as a Technical Customer Success Manager, where you will be entrusted with the management and growth of our key enterprise accounts. This is a permanent position where you will be the primary steward of the customer relationship, focusing on driving adoption, enhancing performance, and achieving long-term outcomes. As a strategic partner, you’ll collaborate closely with customer product, engineering, and operations teams to effectively design, implement, and optimize solutions on Nash’s innovative platform.This role is an integral part of our Customer Success organization, merging strategic account oversight with hands-on technical problem-solving. You will play a critical role in promoting product adoption, minimizing defects, enhancing operational efficiency, and ensuring that customers achieve significant business results. In essence, you will be accountable for the account's health, the results, and the overall success of our partnerships.

Company Overview:At DigitalGenius, we leverage cutting-edge AI technology to revolutionize the customer experience for ecommerce brands. With our proprietary agentic AI solutions, we are positioned to lead the market and redefine industry standards. We are a global organization with offices in London and New York, and a diverse team spread across the globe. Our esteemed clientele includes major retail brands such as On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins.Position Overview:We are seeking a dynamic and experienced Customer Success Manager who is passionate about driving growth in an AI startup environment. If you thrive on helping clients, solving complex challenges, and working on innovative projects, we want to hear from you!Key Responsibilities: Oversee multiple client projects simultaneously across various segments (SMB, Mid-Market, Enterprise) throughout the post-sales lifecycle. Collaborate with clients to understand their needs, ensuring effective project scoping and implementation of our solutions to meet KPIs for satisfaction and retention. Deliver comprehensive product performance reports and business-value analyses while continuously planning for your client portfolio. Remain informed on best practices, market trends, and client challenges to enhance our product's competitive edge. Work closely with clients to establish agreed implementation plans, project schedules, and key milestones. Partner with Solution Engineers to guarantee timely delivery and ongoing enhancement of solutions. Communicate project requirements, updates, and outcomes to clients within a high-touch success model. Manage customer support inquiries and escalations throughout the lifecycle. Generate impactful case studies, secure contract renewals, and foster the expansion of your client portfolio.

Join Beeflow as the North America Regional Manager, where you will lead our strategic initiatives and drive business growth across the region. This is an exciting opportunity to make a significant impact on our expanding operations in the North American market. You will be responsible for overseeing all regional activities, developing strategic partnerships, and enhancing our market presence.

Role overview Kaizo seeks a Customer Success Specialist to support key accounts across North and South America. This is a remote position, with a preference for candidates located in LATAM EST countries. The team aims to fill the role as soon as possible. Languages required Fluent in English Fluent in Spanish What you will do Guide customers through onboarding and encourage strong adoption of Kaizo’s platform. Build trust and deliver measurable value to enterprise clients. Work with complex stakeholder groups, set clear expectations, and manage outcomes. Balance empathy with direct communication to help customers reach their goals while maintaining boundaries. What makes this role unique Kaizo is growing quickly in the Americas, adding new enterprise clients and expanding its reach. Join a team that values quality, trust, and delivering meaningful results for customers. Play a part in shaping how customer success is delivered during a time of significant growth.

Lifted is pioneering a revolutionary approach to contingent workforce management by providing a talent, country, and contract-agnostic solution. Our platform empowers enterprises to streamline the processes of sourcing, contracting, managing, and compensating contingent talent globally. In today's fragmented landscape, organizations face inefficiencies, compliance challenges, and a lack of visibility. We are committed to transforming this experience by integrating advanced technology with global services into a cohesive solution, enabling enterprises to hire faster, operate confidently, and maintain real-time visibility across all external talent.One solution. Global. Compliant. Seamless. Discover more at go-lifted.com and connect with us on LinkedIn.We are in search of a proactive and innovative Customer Success Manager to collaborate with our clients and assist them in realizing their talent and workforce objectives through the Lifted platform. This position is perfect for a strategic thinker with a demonstrable history of success in customer engagement, retention, and driving adoption within enterprise contexts.

About AirwallexAirwallex is the premier unified payments and financial platform designed for global enterprises. Through our distinctive blend of proprietary infrastructure and advanced software, we empower more than 200,000 businesses around the world—including industry leaders such as Brex, Rippling, Navan, Qantas, and SHEIN—with fully integrated solutions for managing business accounts, payments, spend management, treasury functions, and embedded finance at a global scale.Founded in Melbourne, our team consists of over 2,000 exceptionally talented and innovative individuals across 26 global offices. With a valuation of US$8 billion and support from top-tier investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of developing the future of global payments and financial services. If you're set to engage in the most ambitious work of your career, we invite you to join us.Attributes We ValueWe seek dynamic builders with a founder-like spirit who are eager to make a real impact, experiencing accelerated learning and genuine ownership of their work. You possess strong expertise relevant to this role, coupled with sharp analytical skills, and are inspired by our mission and operating principles. You act swiftly with sound judgment, delve deeply with curiosity, and make decisions grounded in foundational principles, balancing speed with thoroughness.Humility and collaboration define you; you transform innovative ideas into tangible products and ensure the completion of tasks from start to finish. You leverage AI to enhance productivity and resolve issues promptly. Here, you will address intricate, high-visibility challenges alongside exceptional colleagues while advancing your career as we shape the future of global banking. If this resonates with you, let’s create what’s next together.About the TeamSince entering the North American market in 2021, Airwallex has gained significant traction in both the US and Canadian markets, making North America a strategic focus for our growth. We are actively expanding our presence in the region with an established US entity and a growing footprint in Canada. Our adaptable and scalable solutions ensure that every client, regardless of size or complexity, can effectively utilize our financial platform tailored to meet their operational needs and growth ambitions.As part of our Global Leadership Team—a collaborative group of operators, strategists, and innovators—you will be instrumental in executing Airwallex’s mission to empower businesses to operate seamlessly across borders.

Job PurposeAs a Senior Customer Success Manager (Sr. CSM) at Unily, you will leverage your extensive experience and industry best practices to partner with clients, ensuring they fully realize the value of our innovative product offerings. Your primary focus will be on enhancing client retention, satisfaction, revenue growth, advocacy, and product adoption. The ideal candidate will effectively navigate relationships with multiple stakeholders both within Unily and at the client organization, embodying a perfect blend of relationship management and business acumen. You will confidently share your expertise with the broader team and act as a strong customer advocate, while also positively representing Unily within the client’s business.Main Responsibilities:Serve as the main point of contact for a diverse portfolio of customers, cultivating trusted advisor relationships and advocating for the customer’s needs within the company.Collaborate with clients to define essential goals and key performance indicators that measure success.Guide clients in achieving their objectives and increasing product adoption by comprehensively understanding their vision and requirements.

About Whippy Whippy is an AI communication platform serving staffing and workforce companies across the United States. The platform helps automate workflows using AI agents across channels such as voice, SMS, chat, and automation tools. Whippy operates with a $6M ARR and continues to grow quickly as a bootstrapped company. Location This role is fully remote and based in Latin America. Application Requirement Candidates must have either a degree in a STEM field (for example, Engineering, Computer Science, Mathematics, or a related area) or significant hands-on experience with APIs, webhooks, integrations, or automation workflows in a SaaS setting. This is a strict requirement for consideration. Role Overview The Customer Success Manager at Whippy takes full responsibility for a portfolio of customer accounts. This role involves daily interaction with clients, including onboarding, training, troubleshooting, and ongoing relationship management. Each manager works closely with a Deployment Engineer, who handles deep technical implementation, while the Customer Success Manager leads account management, scheduling, and client communication. Coding skills are not required, but a strong interest in technology and confidence discussing integrations, webhooks, and product features are essential. This position suits someone who is proactive, comfortable with technical SaaS products, and eager to solve problems directly rather than escalate them frequently. What You Will Do Oversee a portfolio of assigned customer accounts from onboarding through ongoing support. Lead daily Zoom calls for onboarding, training, troubleshooting, and regular check-ins. Help customers set up and use the Whippy platform effectively. Address customer issues and coordinate with the Deployment Engineer when needed. Advise clients on best practices, AI agent setup, campaign strategies, and workflow design. Monitor customer activity and reach out proactively to prevent problems. Spot opportunities for account growth and share them with the team.

Role overview Camunda Services GmbH is seeking a Senior Customer Success Manager to work remotely with clients throughout North America. This role centers on supporting organizations as they use Camunda’s process automation platform, helping them reach their business goals. What you will do Develop strong relationships with customers and act as a trusted advisor during their experience with Camunda. Guide clients through both the initial implementation and ongoing use of the platform, making sure they realize value and move closer to their objectives. Collaborate with internal teams to address challenges and deliver solutions that keep customers engaged and satisfied. Promote customer retention by supporting clients and helping them succeed with Camunda’s offerings.

NOTE: This is a FULLY remote role, but candidates must reside within North America to effectively collaborate with our team, peers, and internal customers. Please apply only if you are based in North America, specifically in the EST or CST time zones.Hostaway, a leading AI-powered vacation rental management platform, is trusted by over 20,000 property managers globally. We are dedicated to enhancing the efficiency and growth of professional short-term rental operators.Join us at an exciting time as we continue to thrive and evolve—Explore our recent valuation and story here.About the RoleAs a Customer Success Manager (CSM), your primary responsibility will be to ensure customer satisfaction and success across North America. You will empower our customers to maximize their business potential by effectively utilizing our vacation rental software. This role requires proactive engagement with customers to comprehend their needs, resolve issues, and assist them in fully leveraging our platform.We are seeking a CSM who will closely collaborate with our U.S. and North American accounts. Your exceptional communication skills and cultural awareness will be key in delivering outstanding support and fostering strong relationships with our customers in this region.Key ResponsibilitiesPlatform Adoption: Facilitate the adoption of our platform among a diverse clientele. Gain a deep understanding of customer needs, guide them through personalized onboarding processes, and implement ongoing engagement strategies to ensure they derive maximum value from our solutions.Customer Retention: Develop and maintain strategies to enhance customer loyalty and retention through proactive engagement and support.

Join MaintainX, the premier Asset and Work Intelligence platform designed for industrial and frontline environments. Our cutting-edge, IoT-enabled cloud solution enhances reliability, safety, and operational efficiency for physical assets and facilities. With our platform, over 13,000 businesses—including industry leaders like Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell—achieve operational excellence. Following a successful $150 million Series D funding round, MaintainX has secured a total of $254 million in funding, solidifying our valuation at $2.5 billion. We are in search of a Customer Success Enablement Manager who will take charge of the systems, skills, and standards essential for our post-sales teams, including Customer Success and Professional Services. This role is pivotal in delivering consistent value, improving time-to-value, and achieving measurable customer outcomes at scale. This position transcends traditional training methods; it is about transforming behaviors that directly influence customer retention, growth, and long-term success. Importance of this role: As MaintainX continues to grow, the complexity of post-sales execution increases. Our customer base spans diverse sites, stakeholders, and industries, with rising expectations for value realization. We seek a dedicated enablement professional who can: Define excellence across post-sales roles Translate strategic objectives into repeatable, role-specific execution Minimize customer time-to-value and expedite employee ramp-up Drive significant improvements in retention, expansion, and Net Dollar Retention This role sits at the intersection of Customer Success, Professional Services, Product, and Revenue Enablement, owning the post-sales enablement strategy from definition through execution and measurement. Key Responsibilities: Design and implement scalable enablement programs that enhance post-sales capabilities throughout the entire customer lifecycle. This encompasses customer relationship management, value-driven conversations, onboarding, product adoption, structured consulting engagements, renewal readiness, and support for expansions. Establish and uphold role-specific curricula and learning programs for Customer Success Managers and Implementation Consultants in collaboration with CS, Professional Services, and Enablement leadership. Collaborate with the New Hire University Program Manager to enhance onboarding and continuous learning programs that accelerate ramp-up time and continuously develop the skills of tenured post-sales team members.

Role Overview Rystad Energy is hiring a Marketing Manager to focus on the North American market. This position is based in Houston, Texas. What You Will Do Develop and lead marketing strategies for North America Increase brand visibility through targeted campaigns Drive engagement with campaigns tailored to the region's audience Work closely with teams across the company to align marketing with business goals Support the growth of Rystad Energy’s presence in the North American market Location Houston, Texas, United States

Join Robin Radar Systems as our Marketing Manager for North America and spearhead initiatives to enhance brand visibility and credibility in the defense and aviation sectors!In this pivotal role, you will act as a commercial growth partner, driving sales through effective market engagement and strong positioning. Your primary focus will be on the Defense & Security sector, while also supporting our Avian radar initiatives. Collaborating closely with our global marketing team based in the Netherlands, you will leverage strategic thinking to adapt our global excellence to meet local market expectations. This position reports directly to the Head of Marketing.Key ResponsibilitiesCommercial Marketing & Sales Enablement: Tailor global messaging for the US defense procurement landscape and support high-value bids, ensuring alignment with buyer expectations.Brand Positioning & Credibility: Enhance our reputation within the US defense ecosystem through thought leadership contributions and PR activities coordinated with global communications.Events & Field Marketing: Oversee US participation in key trade shows and conferences, ensuring impactful events through targeted messaging and structured follow-up.Digital & Market Activation: Direct US-targeted digital positioning and provide feedback to global digital teams for alignment with commercial goals.Market & Competitive Intelligence: Monitor developments in US defense and aviation, track evolving buyer expectations, and translate market signals into actionable insights for global teams.Avian Segment Support: Allocate approximately 20% of your efforts to adapting messaging for US airports and wind energy customers, ensuring clear differentiation from defense positioning.Global Coordination: Identify material gaps and coordinate with global teams to equip the US sales team with essential tools for success.

Role Overview Keeper Security is hiring a Manager, North America Commercial Sales to lead a team of inside sales representatives. This is a fully remote position, open to candidates in select locations across the United States. Keeper Security develops cybersecurity solutions trusted by millions of users and organizations worldwide. The company’s software supports 23 languages and reaches customers in more than 150 countries. About Keeper Security Keeper Security is recognized for its work in cybersecurity software, protecting organizations and individuals in over 150 countries. The company is known for its zero-knowledge and zero-trust security models, designed for easy integration into various IT environments. Keeper’s flagship product, KeeperPAM®, is an AI-powered, cloud-native platform that helps defend against cyber threats by securing passwords, infrastructure secrets, remote connections, and endpoints with strong access controls. Keeper has been recognized in the Gartner Magic Quadrant for Privileged Access Management (PAM). Learn more at KeeperSecurity.com. What You Will Do Lead and manage a team of inside sales representatives focused on converting leads and driving revenue growth. Develop and implement sales strategies to consistently meet and exceed monthly and quarterly sales targets. Monitor and assess individual and team performance, providing coaching, training, and constructive feedback to enhance productivity. Conduct regular one-on-one meetings with sales representatives to review performance, address challenges, and strategize for success. Who We’re Looking For This role reports to the Senior Director of NorAm SLED & Commercial Sales. The ideal candidate brings hands-on experience working with value-added resellers (VARs), distributors, and reseller partners to co-sell, co-market, and close deals. Strong partner channel management is essential, with a focus on building active, engaged partnerships rather than collecting logos.