Customer Success Manager - Enterprise (Data-Driven) at Nice | Remote

Nice is looking for a Customer Success Manager to support enterprise clients across the United States. This fully remote role centers on using analytics and strategic engagement to help clients get the most from Nice solutions. Role overview This position focuses on building strong relationships with enterprise customers. By applying data-driven insights, the Customer Success Manager works to improve satisfaction and foster loyalty among key accounts. What you will do Use analytics to understand client needs and identify opportunities for improvement Engage strategically with enterprise customers to support their goals Ensure clients realize full value from Nice’s products and services Requirements Experience working with enterprise clients Strong analytical skills and comfort with data-driven decision making Ability to work effectively in a remote environment

At NiCE, we believe in pushing boundaries and embracing challenges. Our ambition fuels our passion for innovation, and we pride ourselves on exceeding the highest standards. If you're driven by excellence and eager for a rewarding career, we invite you to join us.What does the role entail?We are seeking a skilled Technical Customer Success Manager to empower our Customer Success Managers (CSMs) by delivering profound technical knowledge across a diverse portfolio of enterprise customers. This position is pivotal in enhancing technical expertise within our Customer Success team and serves as the technical foundation for daily account interactions.You will engage in a one-to-many model, collaborating with multiple CSMs to support approximately 30–50 customer accounts. Your primary responsibilities will include addressing technical inquiries, providing guidance on best practices, and assisting customers in the design, operation, and optimization of conversational AI solutions built on the Cognigy platform.This role merges Customer Success, Product, and Conversational AI expertise.How will you contribute to our success?Serve as a shared technical resource for CSMs across various enterprise accounts.Assist CSMs with technical aspects of platform usage, solution design, product functionality, demonstrations, and best practices.Deliver prompt responses to technical questions from CSMs and, when appropriate, directly from customers.Act as an escalation point for complex inquiries regarding operational procedures.Conversational AI & Platform ExpertiseGuide customers on conversational AI best practices, including dialog design, intent modeling, and flow orchestration.Support NLU configuration, training, testing, and optimization.Provide insights into applying generative AI and agentic AI concepts within enterprise conversational solutions.Help customers navigate the platform's capabilities, limitations, and recommended strategies.

At NiCE, we embrace challenges without limits, striving to push our boundaries continually. We are ambitious innovators, committed to excellence, and we play to win. If you share our passion for excellence, we present an extraordinary career opportunity that will ignite your enthusiasm.What does the role involve?As an AI Data Engineer at NiCE, your primary responsibility will be to enhance the utilization of the NiCE Interaction Analytics (NIA) product suite to validate business use cases through Proofs of Concepts (POCs). This role is essential in supporting our sales efforts by showcasing the value of the NIA product suite. You will collaborate with our sales team to gather unstructured Customer Experience (CX) interactions (such as audio, chats, emails, and social media) from clients and convert them into a format suitable for processing by the NIA product suite.In this capacity, you will serve as a subject matter expert in Interaction Analytics data, understanding the critical data development and the downstream implications of utilizing unstructured interactions. You will work closely with our Customer Engagement Analytics (CEA) Research, Product, and Services teams, integrating your data expertise with cutting-edge technological advancements and client insights to achieve the team's objectives.AI Data Engineers are specialists in the insights derived from unstructured CX interactions. This expertise, combined with technical proficiency, empowers our Business Consulting team to create scalable, out-of-the-box data structures that unveil operational efficiencies and measurable outcomes. Your responsibilities will include developing the foundational data structures while being responsive to evolving client requests for enhancements, translating those needs into effective build and execution plans for each POC.The ideal candidate will possess a curious intellect, strong communication, organizational, analytical, and technical skills. As a self-motivated individual, you will not hesitate to immerse yourself in learning and validating new tools while maintaining a clear focus on our overarching goals for data solutions. As you gain and retain expertise in systems and data, this role will expand to include direct client interactions, feedback collection, and planning.How will you make an impact?Act as the central point for managing the delivery of CX interactions and associated metadata using various data delivery methods.Function as the key developer for the data structures...

As an Enterprise Customer Success Manager at Verifiable, you will play a pivotal role in ensuring our enterprise clients achieve their goals and derive maximum value from our services. Your responsibilities will include building strong relationships with key stakeholders, guiding clients through the onboarding process, and providing ongoing support to ensure their success. You will collaborate closely with internal teams to address client needs, enhance product adoption, and drive customer satisfaction.

nContracts seeks an experienced Enterprise Customer Success Manager to support enterprise clients in reaching their business goals. This fully remote position focuses on building strong relationships, providing strategic guidance, and ensuring clients gain lasting value from our services throughout their partnership. Key Responsibilities Build and nurture relationships with key stakeholders at enterprise accounts Conduct regular check-ins to monitor client satisfaction and track product adoption Represent customer needs within nContracts, making sure their feedback shapes our direction Collaborate with internal teams to enhance product offerings and resolve client concerns Help clients maximize the benefits of our services as their requirements change Collaboration This role partners with product, support, and other departments to drive customer satisfaction and foster ongoing improvement.

Role Overview Transcend Inc. is on the lookout for a dynamic and experienced Enterprise Customer Success Manager to spearhead transformative initiatives within our strategic partnerships. As a trusted consultant for some of the most forward-thinking enterprises globally, you will assist them in establishing top-tier enterprise data compliance. This position is tailored for a strategic thinker who can adeptly navigate the intricate landscape of AI, data engineering, and global regulations. Your primary responsibility will be to empower Fortune 500 executives in constructing a robust AI-ready data infrastructure. You should excel in a fast-paced, ambiguous environment and collaborate asynchronously with minimal managerial oversight, transforming compliance into a competitive asset for our clients. This role is fully remote, allowing you to work from anywhere within the United States.

About UsAt Virtuous, we are dedicated to fostering global generosity by empowering nonprofits to cultivate deeper connections with their donors. Our innovative software platform equips mid-sized charities with sophisticated tools for fundraising, marketing, volunteerism, and online donations.Our passionate team is committed to transforming the nonprofit sector. We are driven, humble, and focused on providing exceptional software solutions, customer success interactions, and sales experiences to top-tier nonprofits.Understanding the importance of community impact, we actively engage in radical generosity—volunteering at nonprofits and going above and beyond for our colleagues and clients. We take our work seriously, but maintain a light-hearted approach, believing that enjoying what you do is essential.The ideal candidate will embody our core values by:Asking thoughtful questions out of curiosityProviding candid and gracious feedback while being open to receiving itExhibiting a passion for philanthropy and technologyServing joyfully—everyone pitches in, even making coffee!Celebrating the achievements and milestones of othersAssuming positive intent and fostering trustBuilding relationships with diverse individuals and embracing our humanityExplore our core values and more here.Position SummaryWe are seeking an Enterprise Customer Success Manager to join our dynamic Customer Success Team. In this role, you will report to the Manager of Enterprise Customer Success and focus on ensuring product adoption, utilization, and satisfaction for our largest and most strategic clients.Are you a former nonprofit fundraiser or leader looking for a new career path? Or perhaps a consultant in the nonprofit arena? Your experience in the nonprofit sector is invaluable, and if you're eager for a fresh challenge, this is the perfect opportunity!In this role, you will collaborate closely with various teams across the company, including Marketing...

Who We Are:At Exiger, we revolutionize supply chains, transforming them into a powerful strategic advantage. Our mission is to create a safer and more transparent world for businesses to thrive. Our innovative AI platform, 1Exiger, provides instant visibility into intricate supplier ecosystems, utilizing proprietary data and advanced AI to identify risks, automate compliance, and deliver efficiencies and cost savings that enhance long-term resilience. Trusted by over 550 global clients, including Fortune 500 companies and U.S. government agencies, Exiger is a recognized leader in supply chain AI and is a FedRAMP® authorized provider for the federal government.Position: Enterprise Customer Success ManagerLocation: United States, Remote / McLean, VAWork Environment: Remote or Hybrid Role Summary:Empower global enterprises to manage risk intelligently.We are seeking a skilled and strategic Enterprise Customer Success Manager to collaborate with some of the world's most esteemed organizations. In this pivotal role, you will assist customers in harnessing the full potential of Exiger’s state-of-the-art SaaS platform, enabling them to build robust and resilient third-party and supply chain risk management programs.As a vital member of our high-impact Customer Success team, you will serve as both a trusted advisor and a catalyst for business growth—ensuring customer satisfaction, leading contract renewals, and identifying opportunities for expansion in collaboration with our Sales team.If you thrive on helping enterprises navigate complex challenges through technology and collaboration, we would love to hear from you. What You’ll Do:

Enterprise Customer Success Manager About Connecteam: Connecteam is a dynamic startup based in Tel Aviv, dedicated to transforming the work experience for the majority of the global workforce—those who work deskless. Our innovative business management platform empowers thousands of companies by simplifying team management, allowing them to focus on growth and operational efficiency. Position Overview: As the Enterprise Customer Success Manager, you will be at the forefront of our efforts to ensure the success of Connecteam's large business and enterprise clients. The right candidate will have a profound understanding of workforce management in sizable business settings, demonstrating excellent interpersonal skills while acting as a trusted advisor. You will utilize your expertise in digital transformation to pinpoint challenges, create customized solutions, and implement innovative strategies that enhance product adoption and provide exceptional value to our clients. This role is fully remote. Your Key Responsibilities: Develop and implement strategic customer success plans aligned with clients' core business objectives. Maximize client value from their investment in Connecteam, ensuring effective utilization of their licenses. Consult with clients to help them navigate challenges and meet their goals. Analyze customer data to monitor progress and identify opportunities for improvement. Stay informed on industry trends and best practices. Collaborate with cross-functional teams to drive customer success initiatives. Partner with clients to develop new use cases and success stories. Quickly address escalated client issues by leveraging resources across the company. Qualifications: A minimum of 2 years of experience in B2B SaaS is essential. Proven customer-facing experience. Exceptional written and verbal communication skills. Highly energetic, creative, and entrepreneurial self-starter capable of independently managing initiatives in a fast-paced environment. Demonstrated success in assisting clients with product implementation and realizing the value of their purchases. Experience in building strong relationships with senior business and platform stakeholders. A collaborative team player with a passion for customer success.

About Connecteam: Connecteam is a dynamic startup based in Tel Aviv, dedicated to transforming the work experience for the 80% of the global workforce that operates without a desk. Our innovative business management platform empowers thousands of companies by simplifying workforce management and enabling teams to concentrate on what matters most: growing their business. Position Overview: The Enterprise Customer Success Manager will play a pivotal role in managing Connecteam’s relationships with large business and enterprise clients, ensuring their ongoing success and satisfaction. The ideal candidate will have a profound understanding of workforce management processes in extensive business settings and will showcase exceptional interpersonal skills to act as a trusted advisor to our customers. Utilizing their expertise in digital transformation, they will identify challenges, design customized solutions, and implement innovative strategies to enhance product adoption and deliver outstanding value. This is a fully remote opportunity. Key Responsibilities: Develop and implement tailored customer success plans aligned with clients' strategic business goals. Maximize customer value from their Connecteam investment and ensure effective utilization of their licenses. Provide consultative support to clients in resolving issues and achieving their objectives. Analyze customer data to monitor progress and pinpoint areas for enhancement. Stay informed on industry trends and best practices to provide top-tier support. Collaborate closely with various departments to drive customer success initiatives. Partner with clients to develop new use cases and success stories. Quickly address any escalated client issues using resources from across the organization.

Enterprise Customer Success Manager About Connecteam: Connecteam is a dynamic startup headquartered in Tel Aviv, dedicated to transforming the work experience for the 80% of the global workforce comprised of deskless employees. Our innovative business management platform empowers thousands of organizations by simplifying team management, allowing them to focus on growth and operational excellence. Position Overview: As an Enterprise Customer Success Manager, you will play a pivotal role in ensuring the success of Connecteam's large business and enterprise clients. The ideal candidate will have a robust understanding of workforce management in large-scale environments, excellent interpersonal skills, and the ability to act as a trusted advisor to our customers. You will utilize your expertise in digital transformation to diagnose challenges, propose customized solutions, and implement innovative strategies to enhance product adoption and create exceptional value for clients. This is a fully remote position. Key Responsibilities: Design and implement customer success plans that align with clients' strategic objectives. Guarantee that customers derive maximum value from their Connecteam investment and effectively utilize their licenses. Engage with clients to troubleshoot issues and help them achieve their business goals. Monitor customer progress through data analysis to identify opportunities for enhancement. Stay informed on industry trends and best practices to provide cutting-edge insights. Collaborate with cross-functional teams to ensure comprehensive support for customer success. Partner with clients to develop new use cases and success stories. Quickly address any escalated client concerns by leveraging resources across the company. Qualifications Required: A minimum of 2 years of experience in B2B SaaS is required. Proven customer-facing experience. Exceptional written and verbal communication skills. A creative, energetic, and entrepreneurial self-starter who thrives in a fast-paced environment. Experience in guiding customers through product deployment and demonstrating value. Ability to build relationships with senior business and platform stakeholders.

Enterprise Customer Success Manager About Connecteam: Connecteam is a dynamic startup based in Tel Aviv, dedicated to revolutionizing the work experience for deskless employees, who make up 80% of the global workforce. Our comprehensive business management platform empowers thousands of businesses to streamline operations, reduce complexity, and focus on growth. Role Overview: As the Enterprise Customer Success Manager, you will play a pivotal role in ensuring the ongoing success of Connecteam’s large and enterprise clients. The ideal candidate will have a profound understanding of workforce management within extensive business frameworks, possess outstanding interpersonal skills, and act as a trusted advisor to our customers. You will utilize your expertise in digital transformation to pinpoint challenges, develop customized solutions, and implement innovative strategies that enhance adoption and deliver exceptional value. This position offers the flexibility of being fully remote. Key Responsibilities: Design and implement customer success plans aligned with clients' key business objectives. Guarantee that customers maximize their investment in Connecteam and fully utilize their licenses. Consult with clients to assist them in overcoming challenges and reaching their goals. Analyze customer data to monitor progress and identify improvement opportunities. Stay informed on industry trends and best practices. Collaborate with various departments to ensure customer success. Partner with clients to develop new use cases and success stories. Resolve escalated client issues promptly, leveraging resources from across the company.

At NiCE Systems, we believe in pushing boundaries and redefining possibilities. We are driven by ambition, innovation, and a desire to achieve excellence. If you share our passion for success, we invite you to explore a fulfilling career opportunity that will ignite your potential.What does the role involve?As a vital member of our Customer Success team, you will collaborate with enterprise clients to ensure they extract significant business value from their investment in our Proactive AI Agent. This position is perfect for individuals who possess robust data analysis abilities coupled with extensive customer-facing experience, and who are eager to take charge of outcomes across complex, strategic client accounts.How will you contribute to our success?Manage a portfolio of enterprise and strategic clients, ensuring the full realization of contract value and proactively addressing renewal risks.Conduct thorough analyses of customer journeys and operational data to pinpoint trends, risks, and opportunities for improvement.Transform data into actionable insights and recommendations suitable for executive-level presentations.Develop and maintain customer success plans that align with business objectives and key performance indicators (KPIs).Collaborate with clients to define, prioritize, and enhance AI-driven customer journeys that yield measurable benefits.Collect and document customer business and technical requirements, creating tailored technical specification documents to guide implementation and delivery.Design and refine customer journeys utilizing GenAI capabilities, including outlining use cases, guidelines, escalation procedures, and success criteria, reflected in technical specifications.Lead quarterly business reviews, showcasing performance metrics, insights, and actionable next steps.Facilitate cross-functional collaboration among Professional Services, Product, and Sales teams.Support renewal and expansion discussions with data-driven business cases.Act as a trusted advisor to senior stakeholders, blending strategic counsel with executional support.

aiwyn is hiring an Enterprise Customer Success Manager to support enterprise clients across the US. This remote position centers on helping organizations get the most from aiwyn’s AI-driven solutions. Role overview This role focuses on building strong relationships with enterprise customers. The goal is to understand each client’s needs and ensure they gain real value from aiwyn’s products. Success in this position means driving satisfaction and supporting long-term retention. What you will do Work directly with enterprise clients to understand their goals and challenges Guide customers in using aiwyn’s technology to achieve results Advocate for clients within aiwyn to help shape solutions that fit their needs Promote customer satisfaction and support ongoing relationships About aiwyn aiwyn is focused on empowering organizations through AI-driven technology. The company is growing quickly and values team members who help customers succeed.

As an Enterprise Customer Success Manager at Omada Health, you will play a pivotal role in ensuring our enterprise clients achieve their desired outcomes through our innovative digital health solutions. You will be responsible for building and maintaining strong relationships, understanding client needs, and driving engagement to maximize customer satisfaction and retention.In this remote position, you will collaborate with cross-functional teams to enhance the customer experience, providing ongoing support and guidance to clients throughout their journey with Omada Health. Your expertise will be crucial in identifying opportunities for growth and implementing strategies that align with our clients' healthcare objectives.

Join Connecteam as an Enterprise Customer Success Manager and play a pivotal role in reshaping the work experience for deskless employees worldwide. Our innovative business management platform empowers thousands of organizations by simplifying workforce management and allowing teams to focus on what truly matters: growth and operational excellence.As the Enterprise Customer Success Manager, you will be entrusted with the success of our large business and enterprise clientele, ensuring they receive maximum value from their Connecteam investment. The ideal candidate will have a profound understanding of workforce management processes in large enterprises, possess exceptional interpersonal skills, and act as a trusted advisor. You will utilize your expertise in digital transformation to pinpoint challenges, devise customized solutions, and implement innovative strategies to enhance product adoption and deliver exceptional value.This is a fully remote position.

Transform Customer-Centricity on a Global ScaleAt TheyDo, we are revolutionizing the way enterprises approach customer-centricity. Our AI-driven journey management platform empowers leading organizations to unify their data and teams, creating a cohesive focus on their customers. Trusted since 2019 by global giants such as Ford, Cisco, Johnson & Johnson, Siemens, Home Depot, and Lufthansa, we help businesses achieve impactful journey management outcomes.With $50M in funding from prominent investors like Blossom and 20VC, we are poised to redefine our category. Our diverse team, representing over 30 nationalities in 27 countries, thrives in a remote-first, people-centric culture.Join us in our mission to make journey management the ultimate business tool.If you're eager to influence the future of business operations, we invite you to be a part of our journey. Together, let's build something extraordinary.Position OverviewAs the Enterprise Customer Success Manager, you will serve as a strategic advisor to our most significant enterprise clients, facilitating their transformation in journey management.You will collaborate with Enterprise Sales, Advisory Services, Journey Management Coaches (JMCs), and various cross-functional teams to drive substantial business results. This role encompasses complete ownership of customer outcomes, with a focus on renewals, Net Revenue Retention (NRR), and expansion, integral to our growth strategy.

About You As a Senior Customer Success Manager, you are dedicated to fostering and maintaining exceptional relationships with enterprise clients, ensuring they derive maximum value from our innovative platform. Your proven ability to engage stakeholders and serve as a trusted advisor is key to your success. As the primary liaison between our customers and the various internal teams at Abnormal Security, you excel in establishing and achieving clear success metrics, promoting best practices for platform utilization to enhance ROI, educating clients about new features that could present upsell opportunities, and proactively addressing potential issues with effective and scalable solutions. You also play a critical role in gathering feedback for product enhancements and improvement initiatives.

Join userevidence as a Customer Success Manager for our Enterprise segment, where you can work flexibly either in-person or fully remote. This position offers a unique opportunity to directly collaborate with the VP of Customer Success to establish and grow the customer success function. You will be responsible for the complete customer journey, including onboarding, implementation, expansion, and retention.Engage with a proven market, leveraging the expertise from our founders, whose previous company in this space was successfully acquired for over $90 million by SurveyMonkey.

The Enterprise Customer Success Manager at doppel focuses on building and maintaining strong relationships with enterprise clients. This remote role centers on understanding client needs and aligning doppel’s solutions to support their goals. Key responsibilities Develop and nurture relationships with key stakeholders at enterprise accounts Lead onboarding processes for new clients, ensuring a smooth start Provide ongoing support and address client concerns proactively Work to deliver consistent value and satisfaction throughout the client partnership What helps in this role Experience managing enterprise customer accounts Strategic thinking and a focus on customer success Strong communication skills for working with stakeholders This position is fully remote and designed for those who thrive on supporting enterprise clients and ensuring their long-term success with doppel.