Customer Success Enablement Manager

Your Impact The Customer Success Enablement Manager plays a pivotal role in enhancing the effectiveness of our Customer Success teams. This position is key in facilitating communication and collaboration between our sales and customer-facing departments. You will analyze the existing environment and create, deliver, and implement comprehensive training progr…

Storable is seeking a Sales & Customer Success Enablement Manager based in the United States. This position plays a central role in improving performance and operational standards for Sales and Customer Success teams. Rather than focusing on traditional training, the role works to elevate execution across the entire customer journey and sits at the heart of Storable's go-to-market strategy. Key Responsibilities Increase conversion rates by supporting consistent and effective execution throughout the sales funnel, from SQL to Demo to Close. Establish and standardize performance expectations to help new team members ramp up quickly. Promote product adoption and strengthen positioning, especially for AI, BI, and core platform offerings. Enablement Program Development Redesign onboarding into a structured process that accelerates new representative productivity. Shift from informal training to organized, results-driven enablement programs. Develop practical playbooks, talk tracks, and frameworks to support field teams. Drive consistency in sales processes, messaging, and customer engagement across the company. Cross-Team Collaboration Work with Product and Product Marketing to deliver clear, impactful product launches. Coordinate with Demand teams to maintain messaging consistency throughout the sales funnel. Partner with Revenue Operations to tie enablement programs directly to performance metrics. Collaborate with Sales and Customer Success leadership to identify gaps and prioritize initiatives. Act as a bridge between strategy and field execution, ensuring plans are implemented effectively. Data-Driven Improvement Analyze performance data, including conversion rates, win rates, churn drivers, and adoption metrics, to uncover operational challenges. Deploy targeted enablement solutions to address specific gaps. Measure the effectiveness of initiatives and adjust strategies based on outcomes. Utilize tools such as Gong to review customer conversations and scale successful practices.

AssetWatch is dedicated to enhancing manufacturing uptime through unparalleled condition monitoring solutions. Our passionate team, comprised of world-class engineers and esteemed business leaders, is united by one vision: to shape the future of predictive maintenance. As we embark on an exciting growth phase, we invite talented individuals to join us on this journey. We are currently searching for a Customer Success Enablement Manager who will play a pivotal role in transforming how our Customer Success organization empowers teams to resolve issues, demonstrate value, and facilitate long-term success for our clients at AssetWatch. This position operates at the crossroads of Customer Success, Product Development, Operations, and Revenue Generation. You will be responsible for designing and implementing enablement strategies that equip Customer Success Managers (CSMs), Condition Monitoring Engineers (CMEs), Implementation, and Support teams to create measurable impact throughout the entire customer lifecycle. As AssetWatch broadens its customer ecosystem, harnessing AI-driven insights and enterprise capabilities, your contributions will ensure that our teams are synchronized, confident, and prepared to convert innovation into customer value. Your efforts will significantly influence customer retention, expansion, time-to-value, and overall trust. This is a builder role ideal for someone who thrives in cross-functional environments and understands that enablement transcends mere training, serving as a vital operational lever.

As a Field Enablement Manager within our Customer Success team, you will play a pivotal role in enhancing the skills and knowledge of our team members. Your expertise will empower them to deliver exceptional service and support to our clients.

Role Overview As Customer Success Enablement Manager at disco in New York City, the focus is on strengthening the performance of Customer Success teams and improving coordination with Sales and other customer-facing groups. This role involves analyzing current processes, building and delivering training programs, and providing resources and tools that help teams reach their goals and deliver excellent customer service. Main Responsibilities Business Planning: Work closely with Customer Success and Sales leadership, as well as cross-functional partners, to develop comprehensive business plans. Strategic Initiatives: Represent Customer Success and Sales in strategic projects, managing each stage from identification through implementation. Business Process Improvement: Identify and lead opportunities to improve workflows, streamline operations, and encourage collaboration across departments such as Sales, Marketing, Product, and IT to support revenue growth and customer satisfaction. Data Analysis: Use metrics and data to shape enablement strategies and build Customer Success playbooks. Tailored Enablement: Align enablement efforts with the specific goals of Customer Success and Sales, supporting ongoing growth across the organization. Onboarding: Oversee onboarding for new hires, ensuring they have the necessary knowledge and resources, and create relevant training materials. Change Management: Lead the rollout of new enablement programs, processes, and technologies, and continually assess and refine these initiatives. Communication Strategies: Create and implement communication plans to explain the benefits and reasoning behind enablement changes to adult learners in different business units. New Product Introduction: Support the rollout of new products, making sure Customer Success and Sales teams can integrate new offerings smoothly. Trusted Advisor: Build strong, reliable relationships with Sales and other customer-facing teams.

As a Senior Enablement Program Manager in the Customer Success department at Amplitude, you will play a crucial role in driving the success of our clients by ensuring they are equipped with the necessary tools and insights to maximize their use of our platform. You will collaborate with cross-functional teams to design and implement enablement programs that enhance customer engagement, retention, and satisfaction.

About Us:At Notion, we empower individuals and teams to create beautiful tools tailored for their life's work. In a digital landscape filled with numerous applications and tabs, Notion serves as a unified platform that seamlessly integrates documents, notes, projects, calendars, and emails, powered by AI to enhance productivity and automate tasks. With millions of users spanning from individuals to large organizations like Toyota, Figma, and OpenAI, Notion is chosen for its versatility and ability to save time and resources.We value in-person collaboration, which is a cornerstone of our company culture. All team members are required to work from our offices on Mondays, Tuesdays, and Thursdays—designated Anchor Days. Additional in-office workdays may be required for specific teams or roles.About the Role:As the inaugural Enablement Program Manager within our Customer Success team, you will play a pivotal role in transforming our customer engagement through advanced technical capabilities, effective AI workflow adoption, and the development of scalable operational processes. Your mission will be to translate strategic objectives into actionable enablement initiatives, including programs, playbooks, manager toolkits, and training experiences that foster positive behavioral changes in the field. Collaborating closely with CS leadership and cross-functional go-to-market (GTM) stakeholders, you will ensure our Customer Success Managers (CSMs) are equipped, confident, and prepared to achieve measurable outcomes for our clients.What You'll Achieve:Oversee the comprehensive enablement strategy for the evolution of the Customer Success role, converting transformation priorities into a detailed program roadmap encompassing training, certification, manager activation, and reinforcement.Collaborate with CS leaders and frontline managers to identify performance gaps, define critical skills and behaviors, and deliver enablement that promotes adoption.Design and implement high-quality, ongoing learning experiences, including live sessions, workshops, self-service modules, and in-the-flow resources, ensuring exceptional facilitation and production quality.Develop and maintain essential Customer Success enablement materials such as playbooks, talk tracks, customer value narratives, discovery guides, success planning templates, and objection handling frameworks.Establish measurement and feedback mechanisms (covering readiness, proficiency, adoption, and business impact) to iterate based on data and insights from the field.Coordinate stakeholder alignment across Enablement, RevOps, Product, Sales, Support, and Customer Experience (CX) to ensure smooth implementation of messaging, processes, and tools.Skills You'll Need to Bring:Proven experience in enablement or training roles, particularly in a customer-focused environment.Strong analytical skills with the ability to utilize data to drive decision-making.Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.Demonstrated ability to manage multiple projects simultaneously and meet deadlines.Experience in designing training programs and learning materials that effectively drive performance.

Join MaintainX, the premier Asset and Work Intelligence platform designed for industrial and frontline environments. Our cutting-edge, IoT-enabled cloud solution enhances reliability, safety, and operational efficiency for physical assets and facilities. With our platform, over 13,000 businesses—including industry leaders like Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell—achieve operational excellence. Following a successful $150 million Series D funding round, MaintainX has secured a total of $254 million in funding, solidifying our valuation at $2.5 billion. We are in search of a Customer Success Enablement Manager who will take charge of the systems, skills, and standards essential for our post-sales teams, including Customer Success and Professional Services. This role is pivotal in delivering consistent value, improving time-to-value, and achieving measurable customer outcomes at scale. This position transcends traditional training methods; it is about transforming behaviors that directly influence customer retention, growth, and long-term success. Importance of this role: As MaintainX continues to grow, the complexity of post-sales execution increases. Our customer base spans diverse sites, stakeholders, and industries, with rising expectations for value realization. We seek a dedicated enablement professional who can: Define excellence across post-sales roles Translate strategic objectives into repeatable, role-specific execution Minimize customer time-to-value and expedite employee ramp-up Drive significant improvements in retention, expansion, and Net Dollar Retention This role sits at the intersection of Customer Success, Professional Services, Product, and Revenue Enablement, owning the post-sales enablement strategy from definition through execution and measurement. Key Responsibilities: Design and implement scalable enablement programs that enhance post-sales capabilities throughout the entire customer lifecycle. This encompasses customer relationship management, value-driven conversations, onboarding, product adoption, structured consulting engagements, renewal readiness, and support for expansions. Establish and uphold role-specific curricula and learning programs for Customer Success Managers and Implementation Consultants in collaboration with CS, Professional Services, and Enablement leadership. Collaborate with the New Hire University Program Manager to enhance onboarding and continuous learning programs that accelerate ramp-up time and continuously develop the skills of tenured post-sales team members.

About Us Suger empowers revenue teams to enhance their sales effectiveness by streamlining the transaction processes within cloud marketplaces. Our innovative platform simplifies the buying and selling experiences across major cloud providers like AWS, Azure, Google Cloud, Alibaba, Oracle, and Snowflake, enabling our customers to manage and grow their deals more efficiently. Our rapid growth stems from our position as the comprehensive orchestration solution for the burgeoning B2B Cloud Marketplaces, harnessing AI and integrating seamlessly with essential systems. Currently, we serve over 250 B2B clients, from industry giants like Snowflake and Intel to agile startups such as Glean and Vanta. Role Overview As a Customer Success Manager specializing in Implementation and AI Enablement, you will oversee the entire customer implementation journey. Your primary responsibilities will include driving customer enablement, ensuring successful adoption, and fostering long-term success. This role encompasses:- Ownership of implementation processes- Customer training and enablement initiatives- AI-driven execution and product education Your role will extend beyond customer onboarding; you will teach both customers and Suger’s AI agents how to efficiently navigate cloud marketplace workflows, ensuring that insights are captured, systematized, and leveraged at scale. This position requires a hands-on, technically-oriented individual who enjoys developing repeatable processes and influencing how our product evolves based on real customer interactions.

At Sword Health, we are at the forefront of innovation, harnessing the power of AI to revolutionize healthcare and restore the potential of millions. Our pioneering AI Care approach is reshaping healthcare delivery by focusing on medical reasoning, safety, and real-time treatment, transcending traditional technology constraints. By eliminating barriers such as appointments and waiting rooms, we ensure broader access to essential care, empowering individuals to reclaim their lives.Since our inception in 2020, Sword has expanded its services across various domains, including physical therapy, women’s health, cardiometabolic conditions, and mental health. We are transitioning to a comprehensive AI-native care program that operates 24/7, integrating physical activity, therapeutic exercises, psychotherapy, nutrition, and behavioral changes into a cohesive experience. With over 700,000 members worldwide and more than 10 million AI sessions completed, we have successfully helped over 1,000 enterprise clients save more than $1 billion in unnecessary healthcare costs. Supported by 42 clinical studies, 44+ patents, and over $500 million in backing from top investors like Khosla Ventures, General Catalyst, and Founders Fund, Sword is setting new benchmarks in healthcare.Role OverviewThe Customer Success Enablement Manager at Sword Health will spearhead the strategic design and implementation of robust enablement programs aimed at enhancing Customer Success. This pivotal role is dedicated to equipping the Customer Success team with essential tools, resources, and training, thereby increasing their effectiveness, accelerating onboarding, and consistently meeting or exceeding company objectives. The Enablement Manager will lead initiatives that harmonize global best practices, refine messaging accuracy, and bolster effective Customer Success strategies across the organization, including recruitment and development.

About 3E:At 3E, we are passionately committed to fostering a safer and more sustainable future! Our award-winning regulatory expertise combined with innovative technology enables us to provide vital intelligence regarding chemicals, regulations, products, and supply chains to over 5,000 customers worldwide.With over 35 years of industry experience and a presence in 15 locations across North America, Europe, and Asia, we empower our clients through expert-led AI solutions tailored to accelerate compliance with trust, efficiency, and domain authority.Are you eager to make a significant impact? Join us!We are seeking a dynamic Customer Success Enablement Manager who will harness customer insights and product signals to drive focused actions within our Customer Success team.This role transcends traditional Customer Success functions, emphasizing strategic enablement to enhance operational efficiency. Your efforts will guide Customer Success Managers in prioritizing accounts and products, thereby fostering adoption, retention, and growth.If you thrive on identifying patterns in data and aligning them with business objectives, enjoy structuring processes in fast-paced environments, and can influence outcomes without direct authority, this position is perfect for you.You will collaborate closely with Customer Success, Product, Go-to-Market, Sales, and Account Management teams, ensuring CSMs are equipped with the necessary signals, workflows, playbooks, and educational resources to deliver measurable customer value.Occasional travel (10–20%) for customer meetings, team collaboration, or events is expected.

Join a dynamic team as a Customer Enablement Manager, where you will play a pivotal role in enhancing customer experiences and driving success through innovative solutions. Your expertise will empower clients to make the most of our cutting-edge hiring software.At Lever, we are on a mission to revolutionize the recruitment landscape by providing top-tier organizations with the tools they need to attract and hire exceptional talent. Collaborating with industry leaders like Netflix and Shopify, we are proud to be recognized as one of the best workplaces in San Francisco and across the United States. We believe that our people are our greatest asset, and we are committed to fostering a supportive, people-first culture.

As a Customer Enablement Manager at Asana, you will play a pivotal role in ensuring our clients maximize their use of our platform. You will collaborate closely with various teams to develop comprehensive training programs and resources tailored to our customers’ needs. Your expertise will empower clients to enhance their productivity and streamline their workflows effectively.Key responsibilities include creating engaging content, conducting training sessions, and gathering feedback to continuously improve our enablement strategies. If you are passionate about customer success and possess a knack for communication, this is the perfect opportunity for you!

About PrePassPrePass® stands as North America's premier platform for weigh station bypass and toll management. We are at the forefront of transforming the transportation industry by developing innovative solutions that ensure trucks operate safely, efficiently, and in compliance with regulations. Our mission is to empower commercial vehicles to maintain seamless operations through effective toll management, weigh station bypass, and comprehensive safety solutions. Every decision we make is bold and focused on supporting fleets and the wider economy.People are drawn to our organization because our solutions are actively utilized on highways and interstates nationwide, enabling fleets to optimize their routes. The challenges we face are complex, and the rewards are substantial, as we seek ambitious individuals who are not only bold thinkers but also passionate about making a significant impact on the future of transportation.About the RoleWe are in search of a Customer Training and Enablement Manager to spearhead and expand our customer education initiatives. This pivotal role involves crafting and executing a robust training ecosystem that fosters swift onboarding, enhanced product adoption, and lasting customer success.The selected candidate will be responsible for developing the strategy and execution of customer education initiatives, which includes a Learning Management System (LMS), training materials, webinars, and help center resources. Collaboration with teams across Product, Customer Success, Support, and Marketing will be essential to equip our customers with the necessary knowledge and tools for their success, while also overseeing a Customer Training Specialist.This is a hybrid role based in our Phoenix, AZ office.Essential ResponsibilitiesCustomer Training Strategy & Program OwnershipDefine and implement a scalable customer education strategy aligned with various customer lifecycle stages.Establish clear learning objectives, success metrics, and feedback mechanisms to enhance training effectiveness continually.Ensure training initiatives bolster customer adoption, retention, and decrease reliance on support.Learning Management System (LMS) DevelopmentCollaborate with HR to launch a new customer-facing LMS platform.Oversee and manage the LMS to organize all training content and learning pathways.Design tailored learning journeys for distinct customer segments and scenarios.Maintain governance, organization, and ongoing optimization of LMS materials.Training Content & Help Center DevelopmentLead and collaborate with Marketing in the creation and continuous improvement of customer training resources, including videos, guides, documentation, and interactive content.

About EliseAIAt EliseAI, we are dedicated to transforming essential industries such as housing and healthcare. We believe that everyone deserves a stable home and access to quality healthcare, yet these crucial services can often be difficult to navigate. By integrating advanced AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall experience for users.Housing: We streamline the process for renters to tour apartments, sign leases, submit maintenance requests, and maintain communication with property teams—bringing all essential services into one convenient platform.Healthcare: We simplify appointment scheduling, streamline intake forms, and facilitate effective communication between patients and providers, allowing everyone to focus on health rather than paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and deliver a seamless experience across vital services. We recently secured a $250 million Series E round led by Andreessen Horowitz to further accelerate our mission.About The RoleEliseAI is on the lookout for a Customer Experience Enablement Manager to architect, implement, and continuously refine training and enablement programs for our Customer Success Managers (CSMs). You will be responsible for CSM onboarding, ongoing skills enhancement, certification, and performance metrics, ensuring that each CSM is fully equipped to promote adoption, retention, and growth across our customer base.

At Profound, we are redefining marketing through our innovative AI search platform. Our solutions empower renowned brands such as Ramp, Figma, Chime, Calendly, and DocuSign to effectively manage their AI presence. Supported by eminent investors including Sequoia, Kleiner Perkins, and Khosla Ventures, we have rapidly expanded our reach to thousands of clients, becoming the backbone of their AI search initiatives. From insights to action and automation, we deliver measurable impact.As the Customer Enablement Manager, you will play a pivotal role in onboarding and empowering our Scaled and Mid-Market customers, ensuring that our stakeholders are primed for success from the very first day. You will facilitate onboarding at scale through regular sessions, develop systems that make this process repeatable, and guarantee that customers achieve value swiftly.Collaboration is key in this role, as you will work closely with teams across Customer Success, Sales, Product, Engineering, and Data to craft a top-tier onboarding experience. This is a foundational role; you will have the opportunity to shape the onboarding process from the ground up.

Join Samsara as an Enablement Business Partner in our Customer Success team, where you will play a pivotal role in enhancing the customer experience through strategic enablement initiatives. In this fully remote role, you will collaborate with cross-functional teams to develop and deliver comprehensive training programs that empower our customer success teams to exceed client expectations.Your expertise will drive the creation of effective resources and tools that enhance onboarding processes and ongoing training, ultimately contributing to our mission of providing exceptional service to our customers.

Join Figma as a Customer Enablement Manager and play a pivotal role in enhancing our customer journey. You will work directly with clients to ensure they are effectively utilizing our tools and services, driving their success and satisfaction. This position involves collaborating with various teams, providing training, and developing resources that empower our users.

Elevator PitchAre you a master at building relationships and driven by a passion for enhancing customer experiences? If so, the position of Customer Enablement Manager (CEM) at Evolv Technology might be your perfect match! Our commitment to customer success is essential for Evolv's long-term vision and profitability. We aim to ensure our clients derive clear, measurable value from their Evolv systems not just during deployment but throughout their entire lifecycle.As a CEM, you will cultivate strong partnerships with a diverse portfolio of customers, facilitating their successful onboarding, consistent adoption, confident operation, and realization of significant outcomes from their investment. You will collaborate with Senior Customer Enablement Managers and the wider Customer Experience (CX) team to guide customers through onboarding, training, and ongoing success.This role is versatile, engaging across multiple customer engagements rather than being limited to a dedicated portfolio. Your contributions will enhance customer satisfaction, maximize system usage, mitigate risks, and ultimately support successful subscription renewals.Performance Outcomes for Your First YearFirst 30–90 Days:Achieve full proficiency in Evolv’s products, workflows, and enablement methodologies through a comprehensive training program that includes in-person technical instruction at HQ, online self-study, structured learning paths, and peer shadowing.Familiarize yourself with the CX operating model, which includes onboarding, enablement, training, adoption, renewal readiness, and customer health.Establish relationships with Sales, Program Management, Support, Technical Sales & Solutions, Channel Operations, and Marketing teams to gain insights into customer history, deployment context, and value drivers.Start engaging with customers to support onboarding activities, prepare training, and facilitate early adoption.3-6 Months:Contribute actively to customer onboarding, training, and value realization activities across the customer base, ensuring progress towards desired outcomes.Conduct virtual and onsite training sessions that cover system operations, best practices, and Evolv Academy learning paths.Begin crafting baseline success plans for your accounts that emphasize adoption, learning milestones, and operational excellence.6-12 Months:Take full ownership of your customer portfolio, which includes onboarding new customers, developing proactive success plans, and driving the adoption of learning resources such as Evolv Academy, MyEvolv Portal, and other customer platforms.

Join Databricks as a Senior Customer Enablement Program Manager, where you will play a critical role in driving customer success and enabling our clients to maximize the value of the Databricks platform. In this dynamic position, you will lead the development and execution of programs aimed at enhancing customer engagement and satisfaction.Your expertise in program management and customer relations will be pivotal in shaping strategies that foster long-term partnerships with our clients. Collaborate with cross-functional teams to design and implement innovative solutions that meet customer needs and drive adoption of our services.