Customer Success Architect at Picus | United States

Are you enthusiastic about technology and skilled at breaking down complex solutions into engaging and understandable concepts? If so, we want to hear from you!About Picus SecurityAs the leading company in security validation, Picus Security empowers organizations to gain a thorough understanding of their cyber risk in relation to their business context. We revolutionize security practices by correlating, prioritizing, and validating threat exposures across disparate findings, enabling teams to concentrate on critical vulnerabilities and impactful fixes. With our innovative platform, security teams can swiftly implement one-click mitigations to neutralize threats efficiently.Our Picus Security Validation Platform seamlessly integrates across on-premises environments, hybrid clouds, and endpoints, enhanced by Numi AI for robust exposure validation.Pioneering the field of Breach and Attack Simulation, Picus offers award-winning, threat-centric technology that helps teams identify actionable fixes, boasting a 98% recommendation rate in Gartner Peer Review.About The RoleIf you are a results-oriented individual with an entrepreneurial spirit who thrives in a fast-paced environment, this is an exceptional opportunity to significantly influence the growth of a rapidly expanding cybersecurity firm. We are in search of a dynamic and dedicated Customer Success Architect (CSA) who possesses a wealth of experience and a fervor for delivering value-driven security solutions. Your responsibilities will include onboarding new clients, enhancing platform capabilities, and ensuring the retention of our enterprise client base. The CSA will create substantial customer value and contribute to the overall success of the sales team and the business.This role will collaborate closely with the Regional Sales VP, Technical Director, Product Management, and other key roles in Channel, Marketing, and Customer Success. The CSA will engage within our Customer Value Office and partner with the Sales organization to define tailored solutions for Enterprise Customers while working alongside Partners to expedite revenue growth and strategic initiatives. A proven track record in Customer Success and revenue growth is essential for this position.

Do you thrive in a tech-driven environment and have a knack for transforming complex security solutions into compelling narratives? If so, we want to hear from you!About Picus SecurityAt Picus Security, we are at the forefront of security validation, empowering organizations with a comprehensive understanding of their cyber risk landscape tailored to their business needs. Our innovative approach revolutionizes security protocols by prioritizing and validating vulnerabilities across disparate findings, enabling teams to concentrate on the most critical areas that require immediate attention. With Picus, security teams can swiftly implement one-click mitigations to effectively counter threats while minimizing effort.Our Picus Security Validation Platform seamlessly integrates with on-premises environments, hybrid clouds, and endpoints, enhanced by our proprietary Numi AI for robust exposure validation.As pioneers in Breach and Attack Simulation, we offer award-winning, threat-centric technology that helps teams identify actionable fixes, boasting a 98% recommendation rate in Gartner Peer Insights.Role OverviewWe are seeking an experienced and driven Customer Success Account Manager (CSAM) who possesses a deep understanding of value-driven security solutions. In this pivotal role, you will focus on customer retention and the expansion of our platform capabilities within our Enterprise client base. The CSAM will enhance customer value and contribute significantly to the success of our sales team. This role will involve collaboration with the Regional Sales VP, Technical Director, Product Management, and various support functions including Channel, Marketing, Solutions Architecture, and Customer Success. The CSAM will operate within our Customer Value Office and work alongside the Sales organization to develop tailored solutions for Enterprise Customers while partnering with others to drive revenue growth and strategic initiatives. A proven track record in revenue growth and teamwork is essential for success in this role.

Join the dedicated team at dstaff as the Unit Director for the Pediatric Intensive Care Unit (PICU). We are looking for a passionate and experienced leader who will oversee the operations and management of our PICU, ensuring the highest standards of patient care and safety are upheld. This role requires collaboration with multidisciplinary teams to drive excellence in clinical outcomes and improve patient experiences.

Are you enthusiastic about technology and skilled at conveying intricate solutions in a manner that inspires excitement? If this resonates with you, keep reading!About Picus SecurityPicus Security is at the forefront of security validation, providing organizations with a comprehensive understanding of their cyber risk in relation to business context. By correlating, prioritizing, and validating vulnerabilities from disparate findings, Picus enhances security practices, enabling teams to concentrate on significant gaps and impactful remedies. With Picus, security teams can rapidly implement one-click mitigations, effectively addressing more threats with reduced effort.The Picus Security Validation Platform seamlessly integrates across on-premises environments, hybrid clouds, and endpoints, leveraging Numi AI for exposure validation.As a pioneer in Breach and Attack Simulation, Picus offers award-winning, threat-centric technology that allows teams to identify the most valuable fixes to pursue, achieving a 98% recommendation rate on Gartner Peer Review.Role OverviewIf you are a results-oriented individual with an entrepreneurial spirit who takes initiative and thrives in a fast-paced environment, this is an excellent opportunity to play a crucial role in a rapidly expanding cybersecurity firm. We seek an innovative and motivated leader to significantly impact the future of our business by promoting global adoption of our acclaimed Picus Security Validation Platform.Picus Security is in search of a seasoned, diligent, and high-achieving Senior Solutions Architect (Pre-Sales) with a proven track record and a passion for selling technology solutions to senior executives. Your primary responsibility will be to drive new business sales while collaborating with customer success teams, maintaining a strong focus on customer value. This role requires the candidate to be an industry subject matter expert with robust business acumen.This position will work closely with the Regional Sales VP, Technical Director, Product Management, and supporting roles in Channel, Marketing, and Customer Success. The Solutions Architect team will partner with the Sales organization to create solutions for Enterprise Customers and Prospects while aligning with Partners to accelerate revenue and drive strategic growth initiatives. The role necessitates a seasoned Sales Engineer profile with a demonstrated history of revenue growth and teamwork.The ideal Senior Solutions Architect (Pre-Sales) candidate should be based in the Eastern region of the United States.

Join us at Insider One as a Customer Success Manager, where you'll empower our customers to achieve their goals using our innovative platform.About UsAt Insider One, we are the leading platform that consolidates all the essential tools marketing and customer engagement teams need to excel and drive success.Our journey started with a small team and a grand vision to democratize access to cutting-edge technologies for marketers globally. Today, with over 1,500 talented individuals from more than 50 nationalities across 30 offices, we continue to push the boundaries of what's possible.Fueled by a recent $500M Series E funding round led by General Atlantic, we are supported by illustrious investors like Sequoia Capital and QIA. Our trusted clientele includes over 2,000 companies ranging from dynamic startups to renowned Fortune 500 brands such as Samsung, Nike, and Nestlé.Recognized for our leadership in the B2B SaaS space, Insider One stands as one of the few woman-founded and led unicorns in the industry. Our commitment to customer satisfaction has earned us accolades from analysts, and we invite you to discover the difference we make.

Position OverviewThe Client Success Architect II will take on a pivotal leadership role in shaping the development of enterprise data warehouses, data management, and reporting systems. This position is responsible for delivering data-driven solutions, crafting strategic roadmaps, and developing proprietary tools. A deep understanding of enterprise data models and the effective use of both relational and dimensional data sources is essential. Additionally, the role involves mentoring and developing team members.Key ResponsibilitiesReview and validate mapping sources using assigned customer data files.Proactively seek and arrange training opportunities to enhance your skills and knowledge.

About JuniorAt Junior, we are pioneering innovative tools powered by large language models (LLMs) to enhance the investment research experience for private market investors. Our esteemed clientele comprises some of the world's leading private equity and consulting firms, collectively responsible for investing billions of dollars each year. We pride ourselves on being a profitable, bootstrapped organization, with a dedicated team of 24 professionals based in London and New York City.Discover more about our mission and values here. Role DescriptionCustomer success is vital to our operations. We believe in hiring individuals with a proven track record in the field. You should possess a deep understanding of the challenges faced by consultants and investors engaged in due diligence work, and how Junior can assist them in achieving their goals more efficiently and effectively. We seek candidates who can genuinely relate to our clients' experiences.As we collaborate with some of the highest-profile brands in the industry, your role will be essential in fostering user adoption, satisfaction, and retention. You will oversee global deployments involving thousands of users and serve as the Voice of the Customer, liaising between our users and the product team to ensure we are focused on alleviating the most significant pain points in our customers' workflows.As an early member of our Customer Success team, you will have a unique opportunity to:Develop and maintain robust relationships with clients, including senior decision-makers at large-cap funds and consultancies, acting as their primary contact and trusted advisor throughout the onboarding, usage, and feedback processes.Strategically plan and implement large-scale AI deployments for thousands of users.Represent the voice of the customer, ensuring their needs are swiftly translated into new product features; guide the product team in developing solutions that meet customer demands.Collaborate with customers to co-design training programs and deliver effective training sessions.Utilize data analytics to drive customer engagement, satisfaction, and retention.Advance rapidly into a managerial position as the customer success team grows.Influence the structure and processes of the customer success team and contribute to shaping our company culture. About YouWe are in search of a seasoned customer success leader who:

Join us at Reflow, where we are revolutionizing workforce and workflow intelligence through our innovative platform designed to enhance team performance. Our partners are thrilled after their initial demonstrations, and we are seeking a dynamic individual to transform that initial enthusiasm into lasting adoption, retention, and growth.Key ResponsibilitiesManage the entire customer journey: from setup and onboarding to ongoing adoption and long-term success.Accelerate time-to-value: Ensure customers swiftly transition from demo to realizing value.Gather and organize customer feedback: Act as the voice of the customer in product and engineering discussions.Facilitate contract processes with new partners, collaborating closely with the legal team for efficiency.Develop strong relationships that foster expansions and contract renewals.Create and enhance the customer success playbook, including onboarding processes, success metrics, and engagement touchpoints.Collaborate with founders on go-to-market experiments and assist in various capacities as we grow.Who You AreEntrepreneurial spirit: Previous experience as a founder, early team member, or operator who excels in uncertain environments.Analytical mindset: Background in technical disciplines, finance, economics, or product management.Curious and logical thinker: Ability to comprehend and address your customer's business needs in product configurations.Customer-centric professional: Skilled at engaging, guiding, and closing with clients.Effective communicator: Proficient in both written and verbal communication.Strategic and inquisitive: Delve into workflows, identify pain points, and utilize insights to influence product and company direction.Organized and methodical: Keep yourself, your clients, and your team aligned through well-defined templates and playbooks.Bonus QualificationsExperience in B2B SaaS, enterprise software, or data-intensive products.Familiarity with analytics platforms, BI tools, workflow systems, or automation solutions.Proven track record supporting enterprise customers through security, data access, or compliance assessments.Why Join UsBe an integral part of our early team, directly collaborating with founders as a foundational member.Shape our product roadmap and help define our organizational culture.

About the Role Weekday-1 seeks a Customer Success Architect in New York, NY. This position blends technical problem-solving with customer engagement to help clients realize lasting value from our solutions. What You Will Do Collaborate with clients to understand their business goals and design tailored solutions that support their objectives. Guide customers through every stage of their journey, from onboarding and implementation to ongoing optimization and expansion. Work closely with product, engineering, and sales teams to deliver solutions that align with customer needs. Create frameworks, playbooks, and models that encourage adoption, reduce churn, and support customer growth. Translate complex technical challenges into scalable, actionable solutions. What Sets You Up for Success Strong technical background paired with relationship management skills. Experience building customer success strategies and frameworks. Ability to communicate technical concepts clearly to both technical and non-technical stakeholders. Comfort working cross-functionally with teams such as product, engineering, and sales. Location This role is based in New York, New York, United States.

Sourcegraph creates a code intelligence platform designed to help developers and teams navigate and manage large, complex codebases. The suite includes Code Search, Deep Search, and MCP, which serve organizations ranging from startups to well-known companies such as Stripe, Uber, and Dropbox. The company operates as a globally distributed team and emphasizes autonomy, open communication, and respect for developers. Location and Work Hours This Customer Success Manager role is fully remote. While applications are accepted from anywhere, preference is given to candidates based in the United States. The position requires at least 20 hours of weekly work overlapping with Pacific or Mountain Time zones. Those living in Central, Mountain, or Pacific time zones are especially encouraged to apply. Role Overview Customer Success Managers at Sourcegraph manage a portfolio of 20 to 30 enterprise and commercial accounts. The role centers on building strong post-sales relationships, encouraging product adoption, identifying potential risks, and preparing customers for renewals and possible expansion. Collaboration is key, with regular partnership alongside Named Account Executives and Field Engineers to help customers realize the full value of Sourcegraph’s platform. As the company transitions from a seat-based to a consumption-based model, Customer Success Managers play a crucial role in shaping customer outcomes and supporting growth. What to Expect in Your First Month Develop relationships with your team, Named Account Executives, and Field Engineering partners Learn about the product, its value proposition, the customer base, and internal workflows Observe customer calls to understand client needs and engagement strategies

The U.S. mortgage market, valued at a staggering $14 trillion, remains a cornerstone of the economy, yet much of it still operates on outdated systems like fax machines and manual workflows. At Snapdocs, we are revolutionizing this landscape. Our innovative platform currently facilitates 20% of all real estate closings in the nation, and our journey has just begun.We specialize in creating advanced workflow software and AI-driven automation that seamlessly connects lenders, settlement teams, notaries, and investors. This eliminates friction, mitigates risks, and ensures a quicker, more straightforward closing process for every borrower. Our diverse clientele ranges from major mortgage lenders to independent title companies, all of whom trust us to alleviate genuine operational challenges with empathy, precision, and dependability.Backed by esteemed investors such as Sequoia, Y Combinator, and F-Prime, we are committed to building solutions that stand the test of time.THE ROLEAs an Operations Specialist, you will play a vital role on Snapdocs' User Operations team, handling the scheduling, support, and order management workflows that ensure our platform operates efficiently for lenders, title companies, and notaries. This position demands comprehensive operational knowledge, sound judgment, and a commitment to quality in a fast-paced environment.WHAT YOU'LL DOPerform notary scheduling tasks, aligning notaries with signings based on location, availability, and client requirements.Oversee order updates, respond to customer inquiries, and resolve issues utilizing Snapdocs' platform and support tools.Engage proactively with lenders, title companies, and notaries to guarantee successful completion of each signing.Address common operational challenges following established escalation procedures.Consistently achieve individual service level agreements (SLA), quality standards, and productivity goals.Assist shift leads and managers with reporting and special projects.Enhance team knowledge through documentation and peer support.WHAT YOU'LL BRING1–3 years of experience in operations, scheduling, or customer support.Exceptional organizational skills and meticulous attention to detail in a high-volume setting.Professional written and verbal communication skills with stakeholders across the mortgage ecosystem.Proficiency in Zendesk, Google Workspace, and other platform-based workflow tools.Dependable, consistent, and focused on delivering quality work.

Join our dedicated team at Solace as a Psychiatrist, where your expertise will play a critical role in enhancing mental health care. We are looking for a compassionate and skilled psychiatrist who is passionate about providing high-quality care to diverse populations.

Join our dedicated team at dstaff as a Registered Nurse in the Pediatric Intensive Care Unit (PICU). In this vital role, you will provide exceptional nursing care to critically ill children, collaborating closely with a multidisciplinary team to ensure the highest standards of patient safety and comfort.As a PICU RN, you will assess patient needs, develop individualized care plans, and implement advanced nursing interventions. Your expertise will be crucial in monitoring vital signs, managing complex medical equipment, and providing emotional support to families during challenging times.

About SuzyAt Suzy, we are revolutionizing the market research landscape with our cutting-edge, real-time insights platform. By seamlessly integrating primary research, customer data, and third-party data, we empower enterprises to make quicker and more informed decisions.As we embark on the next chapter of our journey, focusing on AI-driven SaaS innovation, we are developing a robust Client Success engine aimed at fostering measurable customer outcomes and sustainable revenue growth.The RoleWe are seeking a results-oriented Customer Success Manager to spearhead onboarding, customer adoption, and initial term renewals in our Net New Commercial segment.In this role, you will oversee approximately $5M in Annual Recurring Revenue (ARR) in the new Suzy era, supported by automated workflows and scalable success strategies. You will be directly responsible for accelerating time-to-value, enhancing retention, and preparing for expansion across your customer portfolio.This position significantly impacts our revenue, with clear performance metrics to meet.What You’ll DoFacilitate impactful onboarding processes to ensure swift activation and early wins for our clientsPromote the adoption of Suzy’s AI-empowered SaaS platform and integrate it into customer operationsManage customer outcomes and retention for a portfolio valued at approximately $5MCraft success strategies that align with executive KPIs and organizational goalsIdentify potential churn risks proactively and implement strategies to mitigate themTake ownership of first-term renewals, collaborating with the Sales team as necessaryIdentify and qualify expansion opportunities for the Commercial teamConduct executive-level business reviews that showcase measurable ROIUtilize CSM automation processes and scalable strategies to efficiently manage and grow your portfolioCollaborate across functions with Sales, Product, and Support to enhance the customer lifecycleWhat Success Looks LikeRapid onboarding and high early product adoption ratesStrong first-term renewal rates for new accountsThorough documentation of customer ROI and overall business impactA robust expansion pipeline from effectively managed accountsEfficient portfolio management through automation and data analytics

At Insider One, we are redefining the landscape of marketing technology. As the leading platform for marketing and customer engagement, we empower teams to unlock their full potential and drive exceptional results.Who We AreFounded with the vision of creating an all-in-one platform, Insider One has grown from six desks to a thriving organization of over 1,500 professionals from more than 50 nationalities across 30 global offices. Our innovative solutions, driven by Artificial Intelligence and an integrated Customer Data Platform (CDP), streamline data, personalize experiences, and orchestrate customer journeys across diverse channels like WhatsApp, SMS, Email, Web, App, and Site Search.We have successfully secured one of the largest funding rounds in the industry, with a $500 million Series E investment led by General Atlantic. Our esteemed investors include Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and we proudly serve over 2,000 customers, ranging from dynamic startups to Fortune 500 giants such as Samsung, Nike, and Nestlé.Recognized as one of the few woman-founded and led B2B SaaS unicorns globally, we are celebrated for our customer-centric approach and consistently recognized as leaders in marketing and customer engagement capabilities. Experience the difference with us — see for yourself.

Join Lyric as a Customer Success Business Partner, where you will play a crucial role in ensuring our clients achieve their desired outcomes. You will leverage your expertise to foster strong relationships, guide customers through their journey, and empower them to maximize the value they derive from our solutions.

Join the Neuroscale Team!About Neuroscale: We are revolutionizing the recruitment landscape with our cutting-edge AI recruiting operating system. Our unified platform streamlines the entire talent acquisition process, from initial contact to successful hire. Our flagship product, Arbi, integrates seamlessly with your ATS, automating workflows and orchestrating AI agents for sourcing, outreach, screening, and candidate intelligence. By leveraging optimized models and advanced workflow automation, we empower talent teams to attract top candidates effortlessly.As a rapidly growing company supported by esteemed investors and partners, including the NVIDIA Inception Program and HPE Unleash AI Program, we are on the forefront of innovation in recruitment technology.We are seeking a Technical Customer Success Manager who will take ownership of product demonstrations, onboarding, and ensuring customer success from day one. This role is pivotal in closing and expanding our ARBI deals.Role Overview:The Technical Customer Success Manager is a hands-on, customer-centric position focused on achieving one primary goal: facilitating deal closures and guaranteeing immediate customer success following contract signing. You will work closely with Sales, Product, and Engineering teams to deliver tailored product demonstrations, validate technical requirements, and eliminate implementation hurdles.You will be the key point of contact for customers as they engage with Arbi, Athena, and Aurora, guiding them from their first demo to realizing value from our solutions. This role is perfect for an individual who excels in solution consulting, possesses strong technical skills, and can effectively communicate the value of our offerings while remaining accountable for customer outcomes.

Join Our Remote TeamPlanera is excited to announce multiple openings for Technical Customer Success Managers across the United States. This is a fully remote position with opportunities available in various regions:Western Region (California)Central Region (Texas, Midwest, Mountain states)Eastern RegionIdeal candidates should be located near a major airport, as this role requires occasional travel (up to 30%).Your RoleAs a Technical Customer Success Manager, you will serve as a vital partner to our clients, helping them unlock the full potential of Planera’s innovative platform. You will oversee the entire customer journey—from onboarding and engagement to retention and growth. Your blend of construction scheduling expertise and stellar relationship management skills will be crucial in driving customer outcomes.This position demands a strong technical background, particularly in CPM scheduling software and a comprehensive understanding of construction project management processes. You will collaborate closely with clients to streamline their scheduling operations, manage pilot projects and proofs of concept (POCs), and provide strategic recommendations on industry best practices.Moreover, you will work in tandem with sales, product, and engineering teams to ensure customer insights are effectively integrated into ongoing product iterations.Key ResponsibilitiesCustomer Onboarding & Adoption: Facilitate comprehensive onboarding sessions, ensuring customers achieve success with Planera from the outset.Customer Relationship Management: Cultivate and sustain robust relationships with key stakeholders to foster long-term engagement and retention.Technical Guidance & Training: Offer expert advice on construction scheduling best practices, especially for users migrating from tools like Oracle Primavera P6 or Microsoft Project.Pilot & POC Management: Oversee customer pilots and proofs of concept, supporting organizations in evaluating the value of Planera.Customer Retention & Expansion: Identify opportunities for upselling and cross-selling, partnering with the sales team to drive growth.Customer Advocacy & Feedback Loop: Represent the voice of the customer, sharing insights and feature requests with product and engineering teams.Support & Troubleshooting: Assist customers with technical challenges, collaborating with product and engineering teams to resolve issues promptly.Data-Driven Insights: Analyze customer data to provide actionable insights aimed at enhancing customer experience and satisfaction.

Role Overview TRM Labs is looking for a Customer Success Manager based in the United States. This role focuses on supporting clients throughout their journey with TRM Labs products. The Customer Success Manager builds lasting relationships, listens closely to client needs, and helps deliver solutions that support each client’s objectives. What You Will Do Develop and maintain strong connections with clients Understand client goals and challenges Offer guidance to help clients get the most value from TRM Labs services Support client success and satisfaction by addressing needs as they arise What Sets This Role Apart This position relies on hands-on relationship management and thoughtful customer engagement. Success comes from understanding each client’s unique situation and working to ensure they achieve their goals with TRM Labs’ products.

Role Overview AirGarage is hiring a Partner Success Manager for the West Region (US, Western Half). This role focuses on supporting and strengthening relationships with our partners. The Partner Success Manager ensures partners are satisfied, engaged, and able to make the most of AirGarage’s solutions. What You Will Do Maintain and grow relationships with existing partners across the Western US Monitor partner satisfaction and address concerns promptly Encourage partner engagement with AirGarage’s products and services Act as a point of contact for partner questions and feedback What We Look For Experience building and managing business relationships Strong communication and problem-solving skills Comfort working in a collaborative team setting Located in or familiar with the Western US region