Customer Adoption Consultant at ssreferrals | Remote US

Description Sprout Social is on the lookout for a dynamic Customer Adoption Consultant to join our Customer Support team. This pivotal role is essential in enhancing customer satisfaction, ensuring retention, and fostering growth within our expanding clientele. As a Consultant, you will nurture robust relationships with customers, oversee successful platform adoption, and optimize customer value across numerous accounts. A strong emphasis on operational efficiency, process enhancement, and leveraging technology to scale customer success outcomes is crucial in this position. Why join Sprout’s Customer Support team? Joining Sprout’s Customer Support team means becoming an integral part of a vibrant community dedicated to excellence. You will serve as the primary contact for customers seeking solutions while also being a valuable resource internally. Our team possesses a comprehensive understanding of our platform, enabling us to collaborate effectively with Sales, Product, and Engineering for training and feedback. Uniquely, we share a collective workload, fostering a supportive environment that encourages growth and collaboration from day one. This role also serves as an excellent entry point into the tech industry, where we guide team members in acquiring a diverse skill set for success across all business areas. What you’ll do Drive Value & Adoption: Facilitate training sessions and value discussions to ensure a significant number of customers effectively utilize Sprout’s core functionalities to achieve their strategic objectives. Scale Customer Success: Implement one-to-many strategies and utilize self-service resources, such as in-app guidance and knowledge base articles, to enhance platform utilization at scale. Proactive Health Monitoring: Analyze usage data and health metrics to identify trends, proactively tackle churn risks, and uncover avenues for customer growth. Efficient Issue Resolution: Address customer inquiries swiftly, utilizing support tools and escalating complex issues to guarantee a seamless experience. Operational Excellence: Collaborate with Product and Engineering to identify and enact process improvements and automation that streamline our Customer Success operations. Team Collaboration: Contribute to our collective knowledge by developing internal best practices and resources.

Join Us in Transforming HomebuildingHigharc is an innovative startup backed by venture capital that is revolutionizing the design and construction of new homes. Become part of a pioneering team with a history of delivering exceptional products for renowned companies such as Autodesk, Electronic Arts, Nike, and Apple. Having successfully raised $83 million from leading venture capital firms and over 18 strategic investors in the construction and building products sector, we're poised for an exciting future.We are looking for a talented Customer Adoption Manager who will act as the key project manager for enterprise-wide customer adoption initiatives. Reporting directly to the Director of Customer Success, you will be a catalyst for transformation, helping our enterprise clients realize their strategic goals.Your RoleAs a pivotal player in driving customer success, you will:Lead cross-departmental transformations throughout the homebuilding lifecycle, encompassing Architecture, Purchasing, Sales, and Operations.Mentor clients towards comprehensive adoption and transformation of their operational models.Act as the primary escalation point during high-stakes situations.Incorporate market insights and industry trends into all client interactions.Shape product vision based on insights gained from real-world challenges faced during implementation.About YouYou are a strategic advocate for customers and a skilled project manager who is passionate about empowering homebuilders through technology. You excel in environments where you facilitate customer success, act as an industry thought leader, and are adept at navigating ambiguity to establish best practices.Your qualifications include:Over 4 years of experience in a Customer Success role, preferably within a fast-paced SaaS environment.Deep knowledge of the Homebuilding industry.Familiarity with Customer Success Platforms (e.g., Planhat, ChurnZero, Gainsight) and a quick learner of new systems.A strong sense of ownership and a proactive approach to identifying and solving potential issues.Proficient in utilizing AI and deep analytics to demonstrate measurable value to customers.Exceptional communication and partnership skills, capable of engaging effectively with diverse stakeholders.

Director of Adoption Consulting, Organizational Change Management, and Value Measurement Strategic Consulting | NewRocket Remote - United States or Canada Why Choose NewRocket? NewRocket is an innovative, AI-driven Global Elite Partner of ServiceNow, dedicated to transforming the workplace through cutting-edge solutions. As a premier global technology strategy and design partner, we serve both public and private sector clients, working with some of the largest brands worldwide to align customer expectations with technological capabilities. We are committed to “Raising the Bar” in delivering the promise of technology to create exceptional experiences for our clients. Role Overview We are launching a Strategic Consulting delivery unit focused on Adoption, Organizational Change Management (OCM), and Value Measurement, ensuring that each ServiceNow implementation achieves lasting business benefits. The Director of Adoption Consulting will play a pivotal senior leadership role in building, scaling, and operating this new capability through a hybrid workforce model that merges expert consultants with AI-powered analytics and enablement. This leader will revolutionize the delivery of adoption, training, and change, transitioning from labor-intensive, bespoke methods to repeatable, AI-enhanced, outcome-oriented solutions integrated directly into Advisory Consulting and/or ServiceNow deliveries.

Valorem Reply, a part of the Reply group, stands as a distinguished digital transformation agency dedicated to providing innovative solutions that encompass data-driven enterprises, IT modernization, enhanced customer experience, product transformation, and the modern workplace, all through the power of Microsoft technologies.Our Modern Work practice is a robust community of digital workplace experts who are committed to crafting exceptional employee experiences for organizations. By specializing in Microsoft 365, we design cutting-edge digital workspaces, top-tier intranets, collaboration platforms, and business solutions that promote meaningful online engagements among employees. Through an extensive array of Microsoft 365 tools and a strong adoption and change management approach, our goal is to empower our clients' teams to achieve more and collaborate more effectively and swiftly. Join us on our mission to become the most recognized and respected name in Modern Work worldwide.As a Junior Adoption Change Management Consultant, you will play a pivotal role in executing change management initiatives across a variety of AI and Modern Work projects. You will have the opportunity to utilize your communication, learning development, and project management skills to enrich the digital employee experience on a global scale. Become part of our collaborative team to engage in transformative projects, explore the latest technology tools, drive impactful adoption strategies, and build strong client relationships – all while having an enjoyable experience along the way.

Join our dynamic team at nagarro1 as a Senior Consultant specializing in SAP Digital Adoption & Enablement. In this fully remote role, you will leverage your expertise to drive the success of our clients’ digital transformation initiatives, ensuring they maximize the potential of SAP solutions.Your insights will be pivotal in shaping strategies that enhance user engagement and adoption across various platforms. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about technology and innovation.

Overview As a Collaboration Adoption Specialist at Netsync Network Solutions, you will play a crucial role in enhancing customer engagement by driving the adoption of collaboration solutions. This position involves direct interaction with clients, focusing on training and providing proof of concepts to ensure optimal usage of our cutting-edge collaboration tools. Key Responsibilities: Deliver tailored adoption services for clients using a variety of collaboration solutions, including Cisco WebEx, Cisco Video Endpoints, Cisco IP Phones, Cisco Collaboration SaaS Solutions, Zoom Meetings, Zoom Phone, Zoom Chat, and Zoom Events. Responsibilities include creating training materials, conducting interactive training sessions, implementing adoption incentives, and providing follow-up documentation.Generate and share “Tips and Tricks” on social media to foster customer engagement.Collaborate closely with the Customer Experience team to proactively manage renewals, analyze adoption metrics, and identify customer needs for successful renewal outcomes.Advise clients on leveraging collaboration solutions to address their business challenges effectively.Recommend complementary tools and applications to enhance customer retention and training on Collaboration SaaS solutions.Build strong relationships with stakeholders, including customers, manufacturers, industry peers, and internal teams.Identify and communicate potential new business opportunities to the Sales and Solutions Architect teams.Effectively communicate the value proposition of Netsync and its OEM partners’ adoption practices.Stay updated on the latest features and technologies in Collaboration SaaS solutions. Additional Responsibilities: Perform any additional duties as required.

About Anaplan Anaplan develops an AI-powered scenario planning and analysis platform that helps organizations make better business decisions. More than 2,400 companies worldwide, including Fortune 50 names such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, rely on Anaplan to stay competitive. The team values diverse perspectives, initiative at every level, and ambitious goals. Anaplan’s culture centers on customer success, collaboration, and celebrating achievements of all sizes. The company operates with a strategy-led, values-based approach and welcomes individuality. Role Overview: Principal Platform Adoption Specialist This remote position, based in Austin or elsewhere in the United States, sits within the Platform & Ecosystem Success team. The Principal Platform Adoption Specialist plays a central role in helping customers get the most from Anaplan’s platform. The focus: drive adoption, enable users, and support the Customer Success team’s growth and effectiveness. What You Will Do Guide customers to maximize their use of the Anaplan platform, helping them realize the full value of their investment. Act as a strategic technical advisor, sharing best practices and supporting clients’ business objectives. Identify and close adoption gaps using data-driven strategies. Promote new features and platform enhancements to customers, ensuring they stay informed and engaged. Work to minimize customer churn and increase satisfaction. Facilitate renewals and identify opportunities for future growth. Gather customer feedback and share insights to influence Anaplan’s product development. Who Thrives Here This role suits someone who enjoys technology, takes initiative, and excels at customer engagement. Those who like to share expertise, support colleagues, and lead problem-solving efforts will find this position rewarding.

As a Training & Adoption Specialist at Prosidian Consulting, you will play a crucial role in supporting our clients through change management initiatives. Your expertise in training development and user adoption strategies will help ensure that our clients successfully integrate new systems and processes into their daily operations. You will collaborate with cross-functional teams to design and deliver training programs tailored to various user needs, enhancing overall engagement and proficiency.

Anaplan builds an AI-driven scenario planning and analysis platform that helps organizations make sharper business decisions. Over 2,400 companies worldwide, including names like Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, rely on Anaplan to stay competitive in a shifting market. Every Anaplan team member shares a focus on customer success and contributes to a culture that values diverse perspectives, celebrates achievements, and encourages leadership at every level. The company aims to create a space where employees feel connected, inspired, and able to grow. Role Overview The Principal Platform Adoption Specialist joins the Platform & Ecosystem Success team to help shape the future of Customer Success at Anaplan. This remote role, based in Portland or elsewhere in the United States, centers on ensuring customers gain maximum value from the Anaplan platform. Those who thrive in this position are energized by technology, excel at engaging with customers, and enjoy guiding others to achieve their goals. The work involves both sharing product expertise and proactively supporting colleagues and clients. What You Will Do Drive adoption of the Anaplan platform across customer organizations Enable users to make the most of platform features and capabilities Reduce churn by identifying and addressing adoption challenges Promote customer satisfaction through strategic technical guidance Serve as a trusted advisor, helping clients realize the full value of their investment Support renewal discussions and uncover opportunities for future growth Stay current on platform updates and communicate new features to customers Develop data-driven strategies to close adoption gaps Share best practices and gather feedback to inform product development About the Team The Platform & Ecosystem Success group is dedicated to helping customers succeed with Anaplan. The team values strategic thinking, a focus on delivering value, and disciplined execution. Members work together to build lasting customer relationships and drive platform adoption.

Anaplan builds AI-powered scenario planning and analysis tools that help businesses make smarter decisions. Over 2,400 organizations, including Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, use Anaplan to stay competitive. Teams at Anaplan share a commitment to customer success and a culture that values diverse perspectives, leadership at every level, and celebrating achievements. The Platform & Ecosystem Success team is looking for a Principal Platform Adoption Specialist. This remote role (based in the United States, with a San Francisco presence) focuses on helping customers get the most from the Anaplan platform. Candidates with backgrounds in Customer Success, Professional Services, or Product who enjoy solving challenges and working directly with customers will find this position rewarding. Role Overview The Principal Platform Adoption Specialist plays a central part in driving platform adoption, supporting customer enablement, and ensuring clients realize the full value of their Anaplan investment. This role also supports renewals and growth by building strong customer relationships and providing strategic technical guidance. What You Will Do Guide customers as a strategic technical advisor to maximize platform adoption and user enablement Develop and implement data-driven strategies to address adoption gaps and improve customer outcomes Stay informed on Anaplan platform enhancements and advocate for new features to customers Share best practices and enablement resources to minimize churn and increase customer satisfaction Gather and relay customer feedback to influence product development Who Thrives in This Role People who enjoy working with technology and engaging with customers Those who naturally become the go-to resource for solving challenges Individuals with experience in Customer Success, Professional Services, or Product roles Professionals who find satisfaction in helping customers achieve their goals Anaplan values unique contributions and encourages growth, connection, and recognition. Join the team to help shape the future of business planning.

Anaplan builds AI-powered scenario planning and analysis tools that help businesses make better decisions. Over 2,400 global companies, including names like Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, rely on the Anaplan platform. The company’s culture values diverse perspectives, celebrates achievements, and encourages leadership at every level. Role Overview The Principal Platform Adoption Specialist joins the Platform & Ecosystem Success team to help customers achieve strong results with Anaplan. This remote role is based in Phoenix or elsewhere in the United States. The focus is on supporting customers as they adopt Anaplan, ensuring they receive the enablement and guidance needed to get the most from their investment. What You Will Do Act as a strategic technical advisor to customers, helping them unlock the full value of the Anaplan platform. Drive customer success by increasing platform adoption, enhancing user enablement, and minimizing churn. Support renewals and identify opportunities for future growth. Stay current on platform updates and communicate new features to customers. Develop data-driven strategies to address adoption gaps. Share best practices and provide feedback to influence product development. Who Thrives in This Role This position is a fit for those with experience in Customer Success, Professional Services, or Product roles who enjoy helping customers succeed. Strong problem-solving skills and a collaborative approach are important. A genuine interest in technology and sharing expertise with others will help you excel.

Anaplan builds technology to help businesses make better decisions. The company’s AI-powered scenario planning and analytics platform supports over 2,400 organizations worldwide, including brands like Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer. Anaplan’s teams work across locations and specialties, united by a focus on customer success and a culture that values diverse perspectives, leadership at every level, and ambitious goals. This Principal Platform Adoption Specialist role is remote, based in Minneapolis or elsewhere in the United States. Role Overview The Principal Platform Adoption Specialist joins the Platform & Ecosystem Success team. This position focuses on helping customers get the most from Anaplan’s platform, supporting the Customer Success team’s growth, and ensuring clients receive strong support as they use Anaplan’s tools. What You Will Do Drive customer success by increasing platform usage and adoption. Deliver training and guidance to users, aiming to improve their experience and skills. Identify and address adoption challenges using data-driven strategies. Monitor platform updates and promote new features to customers. Act as a strategic technical advisor, helping clients realize the value of their investment and supporting renewals and growth. Share best practices and feedback to influence Anaplan’s product development. Work to reduce churn and boost customer satisfaction. Who Thrives Here This role suits individuals with backgrounds in Customer Success, Professional Services, or Product who enjoy solving problems and helping clients reach their goals. A proactive approach and strong interest in technology and customer engagement are important. Culture at Anaplan Anaplan values strategic focus, action based on real value, and disciplined execution. The company celebrates achievements of all sizes and encourages everyone to bring their own perspective to the table.

About the RoleSprout Social is seeking a talented Applied AI/ML Scientist to be a pivotal part of our AI Business Unit. In this role, you will engage in the design and implementation of cutting-edge customer-centric features utilizing data science, machine learning (ML), and generative AI technologies.Why Join Sprout Social’s Data Science and AI Team?At Sprout Social, we empower businesses to leverage the vast potential of social media in today's digital landscape. Our platform processes over 1 billion social messages daily, providing essential insights to over 30,000 brands. We drive strategic decisions that enhance business growth and foster authentic customer connections. Our comprehensive suite encompasses publishing, engagement solutions, customer care, influencer marketing, and business intelligence. We are committed to seamlessly integrating AI into our products and internal processes to accelerate our growth trajectory.Your ResponsibilitiesDesign and deploy innovative AI-driven features focused on customer needs.Contribute to impactful AI initiatives that benefit both our customers and our business goals.Establish robust evaluation frameworks for AI features, ensuring demonstrable ROI on product enhancements.Collaborate with product management, design, and engineering teams to deliver high-quality AI solutions efficiently.Communicate clearly about AI capabilities and limitations, aligning technical possibilities with customer needs and product vision.

Role overview Jobgether is seeking a Director of Client Engagement and Technology Adoption based in the US. This is a leadership role focused on building strong client relationships and promoting the use of new site technologies. The director will collaborate directly with clients to understand their needs and help tailor technology offerings that fit those requirements. What you will do Develop and maintain partnerships with clients Assess client needs and recommend technology solutions that match their goals Support clients as they adopt and use site technologies Lead efforts to increase client satisfaction and engagement with technology Impact This position plays a key role in making sure clients benefit fully from Jobgether’s technology. The work helps clients achieve their objectives and strengthens long-term partnerships.

Accenture Federal Services is hiring an End-User Engagement and Adoption Specialist in Arlington, VA. This position centers on improving how users interact with new solutions and making sure those solutions are adopted successfully across the organization. Role overview This role focuses on developing and executing strategies that encourage users to embrace new tools and services. Working closely with teams from different departments, the specialist helps shape programs that increase user satisfaction and ensure that services are used to their full potential. Key responsibilities Collaborate with cross-functional groups to design and implement user engagement initiatives Promote adoption of innovative solutions by building clear communication plans Monitor user feedback to identify areas for improvement Location This position is based in Arlington, VA.

get-vocal-pbc is looking for an AI Adoption and Training Coordinator to guide how teams across the company use AI technology. This is a fully remote position focused on making AI a practical part of daily work by identifying opportunities for integration and building effective training programs. Key Responsibilities Review existing workflows to find areas where AI can improve efficiency or outcomes. Create and deliver training sessions and resources to help teams become comfortable with new AI tools. Collaborate with various departments, particularly the tech team, to design AI solutions that fit specific needs. Assist with the rollout and ongoing use of AI-driven processes throughout the organization. Collaboration and Reporting This role reports to the Senior Director of Innovation and also works with the Chief of Staff. The coordinator will contribute to projects that span multiple teams within Vocal. Position Details Full-time, remote position Role open through November 2026, with potential for extension

Join Our Team as an Adoption SpecialistAt Buckner International, we are dedicated to transforming the lives of children and families through adoption and foster care services. As an Adoption Specialist, you will play a critical role in facilitating the adoption process, providing vital support to children and families, and ensuring that every child finds a loving home.Your Responsibilities:Guide families through the adoption process with care and expertise.Conduct home studies and assessments to ensure a safe and nurturing environment for children.Collaborate with a multidisciplinary team to provide comprehensive support to families.Maintain accurate documentation and ensure compliance with state regulations.Participate in community outreach and educational programs to promote awareness about adoption.

Are you ready to make travel seamless and stress-free? Join our team as a Travel Support Consultant at Duffel, where we're revolutionizing the travel experience. This is not just another customer support role; it's an opportunity to be part of a mission that simplifies the complexities of travel for millions.As a member of our Travel Operations team, you'll handle a variety of inquiries related to travel bookings, ensuring that travelers receive top-notch customer service. Whether it's voluntary changes requested by passengers or adjustments initiated by airlines, your role will be pivotal in enhancing the travel experience.We seek candidates who can work during Eastern or Pacific Time business hours, with some flexibility in shift patterns. If you're passionate about travel and have experience as a Travel Advisor, Travel Agent, or similar roles, we want to hear from you!

At Reddit, we pride ourselves on being a vibrant community of communities. Built on shared interests and mutual trust, our platform hosts the most genuine conversations on the internet. With over 100,000 active communities and approximately 116 million daily unique visitors, Reddit stands as one of the internet's largest information hubs. Discover more about us at www.redditinc.com.Location: US (Remote - Nationwide)We are seeking dynamic leaders to expand our Product Adoption teams across the United States. The Reddit Product Adoption team is dedicated to accelerating the utilization of key products and features in close collaboration with our sales teams, driving advertiser success and revenue growth. In this pivotal role, you will mentor and lead a team of Product Adoption Strategists focused on enhancing product acquisition, retention, and upsell initiatives on Reddit. This is a rare opportunity to lead a team devoted to a significant sales segment, collaborating across various functions including Sales, Product, Marketing, and Strategy.Your team will focus on enhancing product adoption among Large Customer Sales and Mid-Market advertisers throughout the United States. Each strategist will engage with Sales to present, onboard, activate, and grow advertisers utilizing our Lower Funnel product solutions. Key partners for your team will include Product Management, Product Marketing Management, Strategy & Operations, Enablement, and Marketing Science.We are looking for a manager who can inspire a team of problem solvers, storytellers, and strategists. As a proactive self-starter, you will motivate your team to remain agile and adapt to the evolving landscape of our advertising business. You will display executive presence and the ability to engage effectively with C-level stakeholders.Why Join Reddit’s Product Adoption Team?Innovative Environment: Become part of a rapidly growing team within one of the most dynamic platforms globally, contributing to our mission of fostering authentic connections.

We are seeking a skilled Maximo Consultant to join our dynamic team at Sonsoft Inc. This is an exciting opportunity for a professional who possesses a strong background in Maximo solutions, particularly for those who are US citizens. Your expertise will play a vital role in enhancing our client services and delivering top-notch solutions.