Contact Center Solutions Architect

The Trevor Project is hiring a Contact Center Solutions Architect to strengthen the technology and processes behind its contact center operations. This position is fully remote within the United States. Key responsibilities Review current contact center systems and workflows to understand strengths and gaps Spot areas where technical or process changes could…

Peak Credit Union serves members and communities across Oregon and Washington. For this Director of Contact Center position, only candidates who currently reside in either state will be considered. Role overview The Director of Contact Center shapes strategy and oversees day-to-day operations for the Contact Center. This leader is responsible for ensuring members receive high-quality service through phone, chat, and secure email. Collaboration with senior leadership and other departments is key to aligning Contact Center objectives with the organization’s broader goals. Work environment This is a remote role open to residents of Oregon and Washington. Occasional travel to Peak Credit Union branches may be needed. Compensation Target annual salary range: $164,736 - $187,200Full annual salary range: $149,760 - $224,640 Final compensation depends on skills, experience, and education. Performance-based incentives are available; targets vary by role. Application timeline Applications are encouraged by April 28, 2026, at 5:00 PM PST. The posting may close early or be extended, so early applications are recommended.

Role overview Salud Family Health Centers seeks a Contact Center Agent for the Frederick clinic. This position acts as the first connection for patients and community members reaching out for healthcare services. Clear communication, strong service skills, and a genuine commitment to supporting the local community are central to this role. What you will do Answer incoming calls from patients and others in the community Respond to questions and help with patient inquiries Schedule appointments accurately and efficiently Maintain a positive, professional attitude in every interaction Requirements Strong communication and listening skills Experience in customer service Ability to manage multiple tasks and prioritize patient needs Reliable, friendly, and committed to helping others

Advantmed seeks a Contact Center Representative to act as the first point of contact for customers. This fully remote position is available to candidates located anywhere in the United States. Key responsibilities Answer client inquiries by phone Provide accurate information about products Resolve customer issues promptly Maintain a professional and helpful attitude during each conversation Requirements Clear, friendly communication skills Strong commitment to customer service Ability to address questions and resolve concerns effectively This role centers on delivering support and information to customers, ensuring each interaction meets Advantmed’s standards for service and professionalism.

Join our dynamic team at Jobgether as a Contact Center Representative! In this role, you will be the first point of contact for our valued customers, assisting them with their inquiries and ensuring a seamless experience. You will manage customer interactions through various channels, providing exceptional service that reflects our commitment to quality and satisfaction.

At TTEC Digital, we specialize in empowering our clients to create remarkable employee experiences, recognizing that a truly exceptional customer experience starts with a motivated and supported workforce. Our mission is to cultivate an environment where employees can flourish.As an esteemed Google Partner, TTEC Digital is at the forefront of launching Google Cloud's Contact Center Artificial Intelligence (CCAI) platform. We provide comprehensive services including training, testing, security, deployment, and integration of CCAI along with the Vertex AI suite. Our goal is to develop multi-platform, data-driven enterprise solutions that enhance both employee and customer experiences (CX).In the role of CCaaS Architect, you will be pivotal in delivering technical solutions tailored to meet our clients' diverse needs. You will lead the Google delivery practice and collaborate with a team of professionals dedicated to executing solutions and achieving outstanding results. This position will allow you to be engaged throughout the entire project lifecycle, working closely with clients to ensure their specific requirements are met at every phase of the process.

Cresta is revolutionizing customer interactions by harnessing the full potential of contact centers. Our innovative platform synergizes artificial intelligence with human intelligence to unveil customer insights, optimize communication processes, and empower team members to enhance their performance. Founded by visionary leaders from the Stanford AI lab, including Sebastian Thrun, known for his groundbreaking work with Google X and Waymo, our team also features industry pioneers such as Ping Wu and Tim Shi, co-founders of Google Contact Center AI and OpenAI, respectively.Our exceptional team comprises AI and ML specialists, seasoned market strategists, and distinguished investors, including Andreessen Horowitz and Sequoia Capital. We proudly serve renowned clients such as Intuit, Cox Communications, Hilton, and Carmax, and have been recognized as a top private AI company by Forbes and Bain Consulting.Embark with us on this exciting journey to reshape the future of work through AI innovation at Cresta.

Join our team at Sonsoft Inc. as a Genesys Architect, where you will play a pivotal role in designing and implementing innovative contact center solutions. We are looking for a talented individual with strong technical expertise in Genesys platforms to help us transform client interactions and improve operational efficiency.

Join our dynamic team at Sonsoft Inc. as a Cisco Unified Contact Center Enterprise (UCCE) Specialist. In this role, you will leverage your technical expertise to implement and optimize Cisco's UCCE solutions, enhancing our clients' customer service capabilities.

Join Christian Care Ministry as a Contact Center Supervisor, where you will lead a dynamic team dedicated to providing exceptional service to our members. In this role, you will oversee day-to-day operations, ensuring that our contact center meets performance metrics and delivers outstanding customer experiences. You will be responsible for training, mentoring, and developing team members while fostering a positive and productive work environment.

Join our dynamic team at Integrated Resources, Inc. as an HR Contact Center Representative. In this pivotal role, you will be responsible for providing exceptional support to our HR department and assisting employees with their inquiries. You will play a key role in enhancing employee experience through excellent communication and problem-solving skills.

National Life Group has served families since 1848, offering insurance and annuity products that help people plan for the future. The company supports local communities through charitable grants, employee volunteer programs, and a commitment to sustainable workplaces. Associates are encouraged to grow, collaborate, and uphold the core values: Do good. Be good. Make good. Visa sponsorship is not available for this position. Role overview The Contact Center Escalations Associate plays a key role in resolving complex post-issue servicing needs for Life & Annuity products. This position handles escalated concerns from both customers and agents, providing expert guidance and coordinating cases through to resolution. The role requires strong knowledge of insurance and annuity servicing, especially in post-issue processes. What you will do Act as a subject matter expert for complex After Issue service matters related to Life & Annuity products. Serve as a liaison for internal partners, including business units and field leadership. Be the main point of contact for complex escalations from policyholders and agents. Conduct research, analysis, and resolution of escalated issues that require advanced problem-solving skills and sound judgment. Oversee cases from initiation to resolution, ensuring timely follow-ups and clear communication. Create solutions to address complex service challenges and identify trends for scalable process improvements. Collaboration and impact This role works closely with agents, operational teams, and leadership to improve customer and agent experiences. By identifying trends and proposing process improvements, the associate helps strengthen service delivery and supports the company's mission to make a lasting impact.

Join our dynamic team as a Contact Center Customer Service Representative, where your exceptional communication skills and passion for customer service will shine! In this role, you will be the first point of contact for our valued customers, assisting them with inquiries, resolving issues, and ensuring an outstanding customer experience. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you!

Overview*This is a hybrid-remote opportunity for candidates located in or near King of Prussia, Pennsylvania, with a commitment to work on-site at ePlus’ King of Prussia office two days a week. The role may involve up to 20% travel within the region.*As a Senior Solutions Architect specializing in data centers, you will act as the key technical lead and sales engineer for ePlus's targeted product and service solutions. You will collaborate closely with the regional sales team to facilitate revenue growth and enhance the customer account portfolio. This role provides you the opportunity to work alongside master architects, engineers, and consultants to assess client needs and design sustainable IT roadmaps to achieve their goals.Your ImpactIn this role, you will be responsible for:Providing technical expertise to sales teams and customers in your designated solution area.Establishing credibility and earning the status of trusted advisor with the ePlus sales team and customers.Delivering customer-facing presentations on ePlus’s core competencies and technical solutions for assigned accounts.Supporting the sales team with overall account planning, especially regarding the technical aspects of hardware, software, and service opportunities.

Join our dynamic team as a Customer Service Representative in our Contact Center!Your role will involve assisting customers with inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction.

Join our dynamic team at Sonsoft Inc. as a Genesys Architect. In this role, you will be responsible for designing and implementing top-notch solutions using the Genesys platform. You will work closely with clients to understand their needs and deliver optimal configurations that drive customer engagement and satisfaction.

Join LanceSoft, Inc. as a Project Manager specializing in Contact Center operations. In this pivotal role, you will oversee project initiatives, ensuring timely delivery and alignment with our strategic objectives. Your ability to manage cross-functional teams and engage stakeholders will be key to your success. Bring your expertise in project management methodologies, and help us enhance our customer service capabilities.

AXS connects fans with artists and teams through ticketing for concerts, festivals, sports, and theater events at major venues worldwide. Since 2011, the company has focused on improving the live event experience by simplifying discovery, optimizing seating, and delivering memorable entertainment. Innovation remains central to how AXS evolves and leads in the industry. The company values individuals who bring both drive and creative thinking, and who want to collaborate with others passionate about technology and entertainment. Role overview The Vice President of Contact Center Operations leads the global support organization at AXS. This executive role shapes the overall strategy for customer support, aiming to deliver outstanding experiences and operational excellence. The position emphasizes the adoption of new technologies, including artificial intelligence, to expand support capabilities and address a wide range of client needs. What you will do Strategic leadership: Develop and execute a global contact center strategy that aligns with company goals, encourages innovation, and improves customer satisfaction. Operational excellence: Direct daily operations of North American contact centers, focusing on performance, efficiency, and compliance with service standards. Ensure consistency across global customer satisfaction (CSAT), Net Promoter Score (NPS), PCI, and branding policies. Customer experience management: Use customer feedback to inform support strategies. Launch global initiatives to increase satisfaction, loyalty, and retention, and resolve complex issues in line with the company vision. Financial oversight: Build and manage the contact center budget, seeking opportunities to save costs and improve operations. Team development: Lead and mentor a team of contact center professionals across regions, promoting a culture of excellence and ongoing improvement. Technology and innovation: Monitor industry trends and implement new solutions to enhance contact center performance. Use AI and advanced technology to improve customer support delivery and satisfaction.

Role overview Salud Family Health Centers seeks a Contact Center Agent - Customer Support Specialist in Fort Lupton. This position acts as the first point of contact for patients, handling a variety of requests and questions by phone. The Contact Center Agent helps support patients and contributes to the organization’s focus on quality care. Key responsibilities Respond to incoming calls from patients Assist with appointment scheduling, general questions, and other inquiries Offer clear and courteous support to help create a positive patient experience Requirements Strong communication abilities Interest in helping others Dedication to providing excellent customer service This role helps maintain the high standards of care that patients expect at Salud Family Health Centers.

At Lendbuzz, we champion the belief that financial opportunities should be tailored and equitable. Our innovative technologies are designed to offer better credit access to underserved and overlooked borrowers. With a strong commitment to diversity, we foster a culture that values independent and critical thinking across all levels of our organization.Founded in 2015 by MIT alumni, Lendbuzz is a pioneering fintech startup that leverages advanced machine learning to transform vehicle financing and redefine access to credit for deserving borrowers. Now in an exciting phase of growth, we have successfully raised our Series D funding and are rapidly expanding our team. We invite you to join us on this incredible journey!As a Senior Product Manager focusing on Contact Center Strategy, you will play a pivotal role in shaping our strategy and technology for contact centers. Your mission will include enhancing self-service solutions, refining customer interactions, and spearheading innovation within our organization. This position offers significant opportunities for professional growth and the chance to influence all facets of our business. Experience a dynamic work environment where you can lead the charge in utilizing AI and machine learning within the auto finance sector. Enjoy the flexibility of a hybrid work model, allowing you to work either from our Boston office or remotely, with occasional travel to our Boston office as required.