Senior Customer Success Manager - Bilingual (English & French)

We are seeking a talented and highly motivated Senior Customer Success Manager who is fluent in both English and French to join our remote team. In this role, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our products and services. Your expertise will help drive customer satisfaction a…

About Us:Geotab® is a recognized global leader in Internet of Things (IoT) and connected transportation solutions, proudly certified as a “Great Place to Work™.” Our diverse and talented team collaborates to empower businesses in their growth journeys while enhancing the safety and sustainability of communities around the world.At Geotab, we are at the forefront of security advancements, connecting commercial vehicles to the internet and providing insightful web-based analytics to help our customers effectively manage their fleets. Our open platform, along with the Geotab Marketplace®, offers a plethora of third-party solutions, enabling both small and large enterprises to automate operations by integrating vehicle data with their existing data assets. We process billions of data points daily, utilizing data analytics and machine learning to enhance productivity, optimize fleet operations, reduce fuel consumption, improve driver safety, and maintain strong compliance with regulatory standards.We are expanding our team and seeking passionate individuals who think outside the box and wish to make a significant impact. The environment at Geotab is dynamic and ever-evolving. Geotabbers embrace challenges and are eager to undertake new tasks and activities, even those that may not be outlined in the initial job description. Join us for a rewarding career filled with opportunities for innovation, comprehensive benefits, and a vibrant, inclusive company culture. Realize your full potential with Geotab and explore what it means to be a Geotabber by visiting our blog and following us on Instagram. Join our talent network to discover more about job opportunities.

WHO ARE WECognism is the premier provider of B2B data and sales intelligence across Europe. Our platform empowers businesses of all sizes to efficiently discover, connect with, and engage qualified decision-makers, enabling them to close more deals expeditiously. With our headquarters located in London and additional offices globally, Cognism’s contact data and contextual signals are relied upon by thousands of revenue teams to eliminate guesswork in prospecting.OUR WORK MODELHybrid: This role offers flexibility, allowing you to work from our London or Paris office three days a week, with the option to work remotely on other days.YOUR ROLEAs a French-speaking Solutions Specialist within the Customer Success team, you will serve as a strategic partner to Account Managers. You will lead the discovery, design, and implementation of tailored Cognism solutions when complex or high-growth use cases arise, ensuring alignment with the Customer Decision Cycle and Joint Business Plan.Your responsibilities will include owning the solution strategy for your engagements, ensuring that customers' strategic objectives, operating constraints, and go-to-market ambitions are translated into practical and scalable workflows within Cognism.

Join SafetyCulture as a Senior Customer Success Manager where you will be a pivotal part of our mission to enhance operational excellence. In this role, you will engage with our most promising accounts, serving as a trusted advisor to help clients unlock the full potential of our platform. Your contributions will ensure they meet their business objectives and deepen their partnership with us. The ideal candidate will possess extensive experience managing Enterprise clients across diverse industries, showcasing a proven ability to drive customer success and satisfaction.

Join Hootsuite, a leader in social media management, as a Senior Customer Success Manager. In this pivotal role, you will be responsible for ensuring our French-speaking clients achieve their desired outcomes and maximize their use of our platform. You’ll serve as a trusted advisor, providing strategic guidance and support to enhance customer satisfaction and retention.Your expertise in customer relationship management and deep understanding of social media trends will empower clients to leverage our solutions effectively. If you're passionate about helping others succeed and thrive in a dynamic environment, we want to hear from you!

Join our dynamic team as a Bilingual Client Account Manager. Our client, a leading specialist in translation services located in central London, collaborates with prestigious international clients across various industry sectors.KEY RESPONSIBILITIESAs a French-speaking Account Manager, you will be instrumental in maintaining and expanding a portfolio of esteemed clients. Your key duties will include:Expanding and nurturing existing client relationships within the legal and financial sectors through proactive communication, meetings, and networking events.Overseeing account management, analyzing quote requests, crafting compelling sales proposals, and successfully closing deals.Delivering exceptional customer support and managing client expectations while collaborating closely with the production team.Meeting performance KPIs, updating the CRM system, and reporting progress to your manager.CANDIDATE REQUIREMENTSFluency in English is a must. Proficiency in French is highly beneficial but not mandatory.A minimum of a university degree is preferred.A solid and successful background in business development or account management.Exceptional interpersonal and negotiation capabilities.Strong analytical skills and problem-solving abilities.A proactive, enthusiastic, and well-organized individual.Excellent communication and presentation skills, with a knack for fostering client relationships.SALARY & BENEFITS: Base salary between £30,000 and £35,000, with potential commissions exceeding £10,000.LANGUAGESFluency in both French and English is required.TO APPLY FOR THIS POSITION, PLEASE EMAIL YOUR CV DIRECTLY TO US.

Join our dynamic team as a French speaking Business Development Manager!Job Reference: C6557Recruiter: The Language BusinessLocation: LondonSalary: £30,000 to £35,000Bonus/Benefits: Uncapped commission (£60,000+)About the CompanyLocated in the heart of London, The Language Business Ltd is a renowned translation agency, collaborating with prestigious blue-chip clients across various sectors. We pride ourselves on delivering exceptional service and fostering strong client relationships.Key ResponsibilitiesAs a French speaking Business Development Manager, you will be pivotal in driving new business initiatives. Your responsibilities include:Identifying and pursuing potential clients in the legal and financial sectors to enhance business growth.Engaging with decision-makers within target organizations.Executing cold calls to build a solid pipeline of opportunities.Following up on new business leads and arranging meetings.Documenting weekly progress through our CRM, LBS.Collaborating with the Project Management team to ensure timely and accurate delivery of translations.Candidate ProfileFluency in both French and English is required.A university degree is preferred.Proven track record in business development or sales within a B2B services sector at the C-level.Expertise in sales techniques, key account management, and engaging with senior executives.Strong negotiation skills and a proactive, positive attitude.Excellent communication and presentation skills, adept at nurturing client relationships.Salary, Benefits & Working HoursCompetitive base salary of £30,000 to £35,000, plus uncapped commission potential exceeding £60,000, along with a laptop and other benefits.LanguagesFluent in French and English is essential.

Join TaskRabbit as a Customer Success Manager for the French Market! In this 6-month contract role, you will play a vital role in ensuring our French-speaking clients receive exceptional support and guidance. You will engage with customers to understand their needs, resolve queries, and enhance their overall experience with our platform.Your proactive approach will foster strong relationships, encouraging customer retention and satisfaction. You will work closely with cross-functional teams to implement solutions that address our clients' challenges, helping them succeed within the TaskRabbit ecosystem.

Role overview Geotab is looking for a Senior Solutions Engineer based in London, England. This role calls for strong technical knowledge and fluency in both French and English. The position focuses on designing and implementing tailored solutions for clients, working closely with the engineering team to address specific business needs. What you will do Design and implement solutions that address client requirements Work with customers to understand their technical challenges Apply bilingual French-English skills in all aspects of client engagement Contribute technical insights to improve Geotab’s product offerings Support customer satisfaction by ensuring solutions meet expectations Requirements Fluency in French and English Strong technical background Experience designing and implementing client solutions

Job Title: Customer Success Lead (French Speaking)Salary: £50,000 - £55,000 + bonus + optionsLocation: Fulham, London (hybrid, 3 days in office)Join our dynamic team at Adzuna, a leading job search engine dedicated to transforming the job market. Since our inception in 2011, we've been committed to helping over 10 million monthly visitors across 19 markets find fulfilling job opportunities. Our reputation for excellence in salary transparency and gender pay equity has made us a trusted partner for governments and Fortune 500 companies alike.As a Customer Success Lead, you will play a pivotal role in nurturing our largest and most strategic French clients, elevating their experience with our cutting-edge recruitment advertising and employer branding solutions. In this vital position, you will be responsible for delivering exceptional account management, driving revenue growth, and ensuring our clients achieve their recruitment goals.Working within a collaborative team of 7 and reporting to the Head of Sales in the UK, you will manage a Customer Success Manager within our French team. Your insights and passion will help the sales team thrive, as you strive for excellence, inspire those around you, and take ownership of our collective success.What’s in it for you? At Adzuna, you’ll be part of a thriving scale-up that champions meaningful change in the global job market. This is a unique opportunity to work alongside a talented team and experienced leadership while making a tangible impact.

Welcome to Lightspeed! Are you on the lookout for an exciting new opportunity? Whether you are actively seeking a role or simply exploring the market, you may have just found the perfect fit! As a valued member of Lightspeed's Support team, you will serve as the primary point of contact for our customers in need of assistance. Your role will encompass a diverse range of inquiries, from general education to hardware and software troubleshooting. Collaborating closely with various global teams at Lightspeed, you will investigate, troubleshoot, and resolve issues faced by our hospitality customers during their service. Your Responsibilities: Collaborate with a truly global, multilingual support team available 24/7 across APAC, EMEA, and NOAM. Demonstrate flexibility in working days and shifts, including weekends. Engage with our hospitality customers, partners, and team members enthusiastically and knowledgeably, upholding Lightspeed's Gold Class support standards via phone, chat, and email. Utilize effective troubleshooting techniques to swiftly identify the root cause of customer issues and deliver prompt, appropriate solutions. Document, track, and resolve customer interactions within our support platforms. Assist in identifying, reproducing, and escalating product issues and bugs to the Quality Assurance team, ensuring tracking through to resolution. Advocate for and promote enhancements to our products and services. Work according to a roster/schedule to maintain high availability and support coverage.

At Mattermost, we are at the forefront of collaborative workflow solutions tailored for the defense, intelligence, security, and critical infrastructure sectors. Our platform is trusted by the U.S. Department of Defense and various Fortune 500 companies, operating seamlessly on-premises and in private cloud environments. We empower secure messaging, file sharing, automated workflows, audio/screensharing, and effective project management—ensuring complete control over data and operations. Mattermost enhances crucial workflows in mission planning, real-time operations, DevSecOps, incident response, and cyber defense, facilitating secure collaboration from tactical edges to enterprise headquarters. Our platform integrates effortlessly across web, desktop, and mobile environments, alongside tools like Microsoft Teams, Outlook, and Microsoft 365.For further information, visit www.mattermost.comWe are looking for a Senior Technical Account Manager to serve as a key customer-facing technical leader, responsible for the successful deployment, integration, and operational excellence of the Mattermost platform for enterprise and public sector clients throughout the United Kingdom and Francophone Europe.This role necessitates a robust technical background in infrastructure, cybersecurity, and DevSecOps, paired with the aptitude to cultivate trusted relationships with customers across diverse regions and languages. As a Technical Account Manager, you will act as a trusted advisor—collaborating with engineering, product, and customer teams to ensure Mattermost is deployed reliably, securely, and at scale.

Join Contentsquare, a pioneering experience intelligence platform that empowers organizations to decode the online journeys of their customers with ease. Our innovative, adaptable platform equips businesses with profound insights into every aspect of the digital experience.As a global frontrunner in experience analytics, we operate in 15 offices across the globe, and we are committed to sustainable growth. We seek passionate team members ready to make a significant impact and support our expansion.At Contentsquare, we strive to cultivate a diverse and inclusive workplace where every individual can learn and thrive. Our community is characterized by courage, empathy, and intentionality. We invite you to help simplify the complex for our clients, their customers, and one another.Caution: Beware of scammers impersonating Contentsquare. Authentic communications from our Talent Acquisition team will only originate from the contentsquare.com domain or @contentsquare-ext.com email addresses. For more details, please visit our careers blog.Role Overview:The Strategic Enterprise Success Manager is an integral member of our GTM Strategy organization within the Enterprise Customer Success EMEA team. In this role, you will manage a portfolio of 15-25 high-touch enterprise accounts in France and Switzerland, overseeing the complete customer lifecycle from onboarding to strategic adoption, executive engagement, and fostering conditions for renewal and growth. You will serve as a trusted advisor, leveraging your in-depth product knowledge and data-informed account management to drive tangible business results. You will collaborate closely with our post-sales teams including onboarding, sales, professional services, customer experience, and partnerships.Your Responsibilities:Establish trusted relationships with both operational and executive-level stakeholders, positioning yourself as a strategic advisor on critical digital business issues.Develop data-driven success plans aligned with clients' primary business objectives, ensuring robust retention strategies through effective mapping of strategic contacts within key accounts.Promote the adoption of all Contentsquare products, including Product Analytics from our acquisition of Heap, by assisting teams in utilizing event-based and retrospective behavioral data to enhance user activation, feature adoption, and retention across both web and mobile platforms.Advocate for Contentsquare's AI-driven capabilities, guiding clients from traditional workflows to AI-enhanced methodologies and best practices.

Join Amplitude as a Senior Technical Customer Success Manager, where you will play a pivotal role in ensuring our French-speaking customers achieve their desired outcomes with our product. You will leverage your technical expertise to guide customers through integrations and maximize their use of our solutions.Key responsibilities include building strong relationships with clients, conducting training sessions, and collaborating with cross-functional teams to address customer needs. Your fluency in French will be essential in providing tailored support and enhancing customer satisfaction.

About Winnow Solutions Winnow Solutions Ltd. helps the hospitality industry cut food waste using advanced technology. Founded in London in 2013, the company works with hotels, restaurants, and food service providers across more than 90 countries. Partners include Accor Hotels, IKEA, and Marriott. Our Mission Food waste costs the world over $1 trillion each year and accounts for more than 1% of global GDP. Winnow's goal is to change how food is produced and consumed by bringing technology into kitchens. The team’s efforts have led to clients reducing food waste by over 50% in value, resulting in real cost savings and better profitability. Technology and Recognition Winnow’s solutions use Internet of Things (IoT) devices and artificial intelligence to track and reduce food waste. The flagship product, Winnow Vision, has received awards and recognition from groups like the World Economic Forum. The company was also named among the top innovators in the Global FoodTech 500 for 2025. Why Join Winnow? Winnow offers the chance to work on meaningful challenges alongside a team focused on sustainability in the food sector. Employees contribute directly to reducing waste and making a positive impact on the environment. The company values people who care about food, technology, and real-world change.

Join the dynamic Support team at Lightspeed Commerce, where you will serve as the primary point of contact for our valued customers seeking assistance. Your role will involve addressing a diverse range of inquiries, from general guidance to in-depth hardware and software troubleshooting. You will collaborate with various global teams to investigate, troubleshoot, and resolve issues that our hospitality clients encounter during their service operations.

At Docker, we simplify application development, empowering developers to concentrate on what truly matters. Our remote-first team operates globally, driven by a shared enthusiasm for innovation and exceptional developer experiences. With over 20 million active users and 20 billion image pulls monthly, Docker stands as the premier tool for building, sharing, and running applications, trusted by both startups and Fortune 100 companies. As we expand rapidly, we invite you to join us for an exciting journey!Fluency in French and English is essentialWe are looking for a dynamic and consultative Senior Sales Engineer to support our most significant accounts. This pivotal technical seller role will take charge of pre-sales technical strategy, shape customer requirements from the outset, and influence outcomes in intricate and competitive sales cycles.You will serve as a trusted technical advisor and champion, closely collaborating with Account Executives, Post Sales, and Product teams to deliver measurable business and technical value through:Technical Selling and Deal Shaping,Technical Champion Ownership and Thought Leadership,Customer and Internal Advocacy, andCompetitive and Strategic Selling.This role reports to the Director of Solutions Engineering and is situated at the convergence of technical expertise, business acumen, and disciplined competitive selling.

Role overview Clay Labs seeks a Bilingual Partner Manager (French Speaking) based in London. The position centers on building and sustaining relationships with partners, with a focus on French-speaking markets. What you will do Develop and manage partnerships that contribute to shared business growth Communicate effectively in both English and French to support collaboration Serve as a main contact for partners, addressing issues and identifying new opportunities Requirements Fluency in French and English Proven relationship management skills Experience working with partners or clients in a business environment

Role overview Nice seeks a Senior Customer Success Manager to join its remote team in the United Kingdom. The role centers on building and maintaining strong client relationships, guiding customers through every step of their journey with Nice’s products and services. The goal: help clients achieve meaningful results and ensure a positive experience from onboarding through ongoing adoption. What you will do Develop and maintain trusted relationships with customers, serving as their primary contact. Support clients throughout onboarding, implementation, and continued use of Nice’s solutions. Lead efforts to increase customer engagement and satisfaction. Collect and communicate customer feedback to internal teams to drive product and service improvements. Collaborate with colleagues across departments to provide consistent, high-quality service. Identify opportunities for upselling and cross-selling within existing accounts. Manage customer accounts to promote retention and long-term value. Location This position is fully remote and open to candidates based in the United Kingdom.

Role overview Primer.io is seeking a Senior Customer Success Manager in London to work closely with clients across Europe. This position focuses on guiding customers through the full use of Primer.io’s products and services. The Senior Customer Success Manager serves as the primary point of contact for European clients. Building strong, trusted relationships is central to this role. The work involves supporting customers, answering questions, and helping them make the most of what Primer.io offers. Encouraging product adoption and ensuring customer satisfaction are key priorities. The goal is to help clients achieve success with Primer.io’s solutions and maintain a positive, ongoing partnership.