Customer Experience Services Program Manager

Join GitLab as a Customer Experience Services Program Manager, where you'll lead initiatives to enhance our customer experience across various platforms. This role involves collaborating with cross-functional teams to design and implement Customer Experience (CX) strategies that resonate with our users globally. Your leadership will be pivotal in driving cus…

Join SquareTrade as a Customer Experience Manager and lead initiatives that enhance our customer service strategies. In this pivotal role, you will be responsible for developing and implementing processes that improve customer satisfaction and drive operational excellence. Your leadership will guide our team towards delivering exceptional customer experiences, ensuring our clients feel valued and supported.

Role overview jobgether is seeking a Customer Experience Manager to join the team in the UK. The role centers on improving how clients interact with the company, aiming to deliver consistently positive experiences. This position shapes service strategies and ensures customer satisfaction remains a priority. What you will do Develop and implement customer service strategies that support client satisfaction Collaborate with team members to find ways to improve the customer journey Help create an engaging and supportive experience for all clients Location This role is based in the UK.

INEOS Automotive has built a reputation for direct, practical innovation in the automotive industry. From the initial vision of a no-nonsense 4x4, the company now delivers vehicles like the Grenadier to customers worldwide and is developing the Quartermaster double cab pickup. Partnerships with established industry leaders and a dedicated global team have fueled this progress. The company values determination and a willingness to challenge norms. With a diverse team of around 1,500 people representing 44 nationalities across 10 locations, collaboration and a drive to achieve ambitious goals are central to the culture. Role overview The Marketing Manager for Digital Experience and Customer Experience will shape and execute the global strategy for INEOS Automotive’s digital presence. This role centers on optimizing the website and CRM systems to meet customer expectations, support the consideration process, and drive conversions such as test drive bookings, quote requests, finance inquiries, and dealer contacts. What you will do Develop and refine digital experience strategies that support business growth. Implement and manage global customer experience initiatives. Increase website conversion rates and improve key performance indicators. Track and analyze website health metrics, including SEO, bounce rates, and user engagement. Work closely with agency partners to ensure effective project delivery. Oversee email marketing performance and manage automated messaging within resource limits. Lead digital marketing campaigns and drive lead generation activities. Requirements Experience managing digital website operations, optimization, and development for multiple markets and languages. Strong background in CRM systems, including building automated programs for prospect nurturing and customer retention. Self-driven and proactive, able to move initiatives forward independently. Knowledge of optimizing global, multi-market websites and developing effective content. Proven project management abilities and skill in prioritizing tasks. Comfortable adapting to changing business needs and environments. Excellent communication skills, able to connect technical and non-technical teams. This position is based in London, England, United Kingdom.

About 1st FormationsAt 1st Formations, we empower entrepreneurs to confidently launch, manage, and expand their businesses.We believe that the journey of running a business shouldn't be hindered by company formation, compliance, accounting, or payroll complexities. These essential services should be streamlined, dependable, and intelligently managed from day one, allowing founders to concentrate on growth and scalability.As a premier UK provider of company formation and compliance services, we are committed to creating a modern, fully integrated technology platform that supports entrepreneurs at every stage of their business journey. Our platform seamlessly combines formation, compliance, accounting, payroll, and ongoing support into a unified experience.No fragmented services.No outdated processes masquerading as software.Just a single, scalable platform crafted for ambitious founders eager to act swiftly, ensure compliance, and grow with assurance.Why Join Us Now?You will be part of a company with great momentum, clear vision, and genuine opportunities for advancement.£18 million in annual revenue, including £9 million ARROver 1 million companies successfully formedCertified B Corporation and a Carbon Neutral BusinessProjected growth of 5x–10x over the next three yearsThe RoleWe are seeking a Customer Experience & Service Design Lead to take charge of and enhance our comprehensive customer experience. This position entails identifying pain points throughout the customer journey, minimizing unnecessary contacts, and designing straightforward, user-friendly services that empower customers to self-serve effectively.You will leverage customer insights, data analysis, and service design methodologies to refine experiences across pre-purchase, purchase, and post-purchase phases, collaborating cross-functionally with product, support, and operations to achieve measurable enhancements in customer experience and operational efficiency.Key ResponsibilitiesCustomer Insight & Contact Analysis- Analyze customer contact drivers across all support channels- Identify root causes of customer issues and failure demand- Translate data into actionable insights and prioritized improvements- Establish reporting on contact trends, drivers, and opportunities for enhancement

SquareTrade Inc. is seeking a Manager – Customer Experience Journey & Innovation to join the London office. This position centers on raising customer satisfaction and shaping how customers interact with the company at every stage. Role overview The manager leads initiatives to improve the customer journey, using feedback and data to uncover pain points and set new strategies. The goal: strengthen each step of the customer experience and support innovative thinking across the organization. What you will do Direct projects aimed at enhancing customer experience across all touchpoints Analyze customer feedback to find opportunities for improvement Create and implement strategies to address pain points Collaborate with teams throughout the company to ensure a seamless journey Promote innovation and share best practices within the organization Collaboration This role works closely with cross-functional partners to deliver a consistent and improved customer journey. Fostering a culture that welcomes new ideas and ongoing improvement is an important part of the job.

DPDgroup UK seeks a Shift Manager - Customer Experience to join the team in Bicester. This position centers on managing daily operations while ensuring customers receive excellent service. The Shift Manager guides a team, aims to improve how work gets done, and helps foster a positive workplace atmosphere. Key responsibilities Manage daily operations to uphold strong customer service standards Lead and assist team members throughout each shift Find and apply ways to increase efficiency and improve customer satisfaction Promote teamwork and a supportive culture among staff

Are you passionate about delivering exceptional customer experiences? Join zoarental as a Customer Experience Executive in Newcastle upon Tyne. In this role, you will be responsible for ensuring that our customers receive the highest level of service and satisfaction. You will work closely with various departments to enhance our offerings and improve customer interactions.

As a Guest Experience Manager at McArthurGlen, you will be at the forefront of enhancing our guests' experiences across our shopping destinations. This role requires a dynamic individual who is passionate about providing exceptional customer service and creating memorable moments for our guests. You will lead a dedicated team, ensuring that our standards of excellence are consistently met and exceeded.Your responsibilities will include developing guest engagement strategies, training staff on best practices, and analyzing guest feedback to continuously improve our offerings. You will play a key role in promoting a welcoming atmosphere and fostering a culture of hospitality throughout our centers.

Role overview Quince is seeking a Customer Experience Specialist to join the team in the United Kingdom. This position centers on supporting customers, addressing their needs, and ensuring a smooth experience with Quince’s products and services. Specialists engage directly with customers, answer questions, and help them find solutions. What you will do Communicate with customers to resolve inquiries and provide accurate information Listen carefully to concerns and offer solutions that leave customers satisfied Strive to make every customer interaction positive and memorable Contribute to Quince’s commitment to outstanding service Requirements Strong communication and listening skills Empathy and patience when working with customers Interest in customer service Motivation to help improve the customer experience at Quince

About Dash0At Dash0, we are on a mission to revolutionize observability. As an OpenTelemetry-native company, we are crafting an intuitive, AI-driven platform that prioritizes user experience, eliminates vendor lock-in, and reduces unnecessary toil. Join us in creating a product that developers appreciate, complete with transparent pricing and built-in cost control.Dash0 is tailored for contemporary engineering organizations, built around open standards and ensuring complete customer autonomy over observability data and costs. Our commitment to removing vendor lock-in as a fundamental design principle empowers engineering teams to instrument, gather, and analyze telemetry independently of proprietary systems. We are expanding rapidly, with the EMEA region being a key strategic focus.The RoleThe Customer Experience and Success division plays a crucial role in Dash0's commercial success. Our professionals act as trusted technical advisors, collaborating with customers at the architectural level to identify needs, confirm technical suitability, and support implementation choices throughout the customer lifecycle.As the Regional Manager of Customer Experience and Success, you will oversee the technical customer function across the EMEA region. This role encompasses the entire customer journey—from initial technical discussions to proof of concept, commercial closure, onboarding, and long-term adoption. There is a seamless transition across the Customer Experience and Success organization, ensuring consistent technical ownership at every phase of the customer relationship.This senior leadership position integrates regional strategy, organizational development, and direct customer engagement. The Regional Manager acts as the primary technical liaison between the EMEA field organization and Dash0's global Product and Engineering teams.

Motorway seeks a Customer Experience Specialist based in Brighton. This role centers on helping customers, handling their questions, and resolving concerns through several communication channels. The aim is to make sure each customer finishes their interaction feeling satisfied and confident in the service received. Key responsibilities Communicate with customers via phone, email, and chat Address inquiries promptly and work through any issues that arise Listen carefully to customer needs and provide clear, actionable solutions Build strong relationships and foster loyalty to the Motorway brand

As a Customer Success Program Manager at Intuitive Surgical, you will play a critical role in ensuring our clients achieve their desired outcomes. You will be responsible for managing customer relationships, driving engagement, and delivering exceptional service throughout the customer lifecycle. You will collaborate with cross-functional teams to enhance customer experiences, facilitate onboarding, and support product adoption.

Artsy is seeking a passionate Senior Customer Experience Specialist to enhance our customer interactions and drive satisfaction. In this pivotal role, you will be responsible for analyzing customer feedback, developing strategies to improve our services, and ensuring our customers have the best possible experience with our platform.

Join our dynamic team at Tem as a Customer Experience Operations Specialist! In this role, you'll play a crucial part in enhancing customer satisfaction and streamlining operations to ensure our clients receive an exceptional experience. You will collaborate with various departments to implement effective solutions and improve customer interactions.If you are a motivated individual with a passion for customer service and operational excellence, we encourage you to apply!

Role Overview Position: Senior Performance Manager - Customer Experience Location: London – The River Building HQ Working Pattern: Hybrid Deliveroo’s Customer Care team supports customers, riders, and restaurant partners with thoughtful, efficient, and empathetic service. The team handles live issues, improves proactive support, and uses data insights to drive continuous improvement. Service excellence is a core value across the marketplace. The Senior Performance Manager joins the Marketplace Support & Service Excellence group. This role focuses on ensuring fair, timely, and high-quality resolutions for all users, especially during critical moments. What You Will Do Shape performance strategy as part of the Customer Experience & Integrity (CXI) team. Maintain operational health by going beyond surface-level reporting to understand marketplace dynamics. Contribute to continuous improvement initiatives that enhance customer, rider, and partner experiences. Champion service quality and support excellence at every touchpoint. About Deliveroo Deliveroo is committed to reshaping how people shop and eat. The company values service excellence and works to provide meaningful support for everyone in its marketplace.

Join cybersmart as a Customer Experience Agent (CXA) where you will leverage your technical skills and customer service passion to redefine the support landscape. This role transcends conventional Level 1 support, as our CXAs are dedicated customer advocates, fostering trust and loyalty at every interaction.As the initial point of contact for our customers, you will expertly guide them through technical challenges, product usage, and certification processes while identifying potential churn indicators and facilitating valuable conversations. You will collaborate with teams across Product, Sales, and Customer Success to deliver an unparalleled customer experience.Key ResponsibilitiesCustomer Support & Technical Assistance Act as the primary contact for customer and partner inquiries through chat, email, phone, and video. Deliver technical assistance for Windows, macOS, and mobile platforms, including software installations, CE+ processes, and troubleshooting. Conduct support and enablement sessions via Google Meet, Teams, or phone to assist users with setup and issues. Escalate intricate or unresolved problems to senior support staff while keeping the customer informed throughout the process. Customer Experience & Engagement Ensure all customer interactions are empathetic, professional, and result-oriented. Guide users through crucial lifecycle moments—onboarding, certification, and renewals—ensuring clarity and ownership. Proactively detect customers at risk (e.g., low engagement, recurring issues) and connect with relevant internal teams. Handle cancellation or downgrade requests thoughtfully, identifying potential retention opportunities and aiding Customer Success Managers in follow-up. Documentation & Knowledge Sharing Create and update clear, user-friendly help guides, how-tos, and FAQs to minimize support friction. Contribute to internal knowledge bases and playbooks to ensure high-quality support consistency across the team. Maintain accurate case records in the CRM, including tags, classifications, and customer context. Insights & Continuous Improvement Gather and relay customer feedback, usage trends, and product friction points to CX and Product teams. Participate in team retrospectives, quality assurance sessions, and process enhancement initiatives. Support Voice of the Customer efforts, CSAT/NPS feedback loops, and churn pattern analysis. Exhibit natural curiosity, persistently seeking to understand the underlying reasons and striving for innovative solutions. Cross-Functional Collaboration Partner with Customer Success and Account Managers to align on priority accounts and provide a cohesive experience. Assist in managing Cyber Essentials Plus audits and compliance processes.

At NiCE, we refuse to limit our challenges; instead, we constantly challenge our boundaries. We are ambitious innovators, striving to be game changers, and we are fully committed to winning. Our standards are set exceptionally high, and we consistently execute beyond those expectations. If you share our passion, we have an incredible career opportunity awaiting you that will ignite your enthusiasm.What does the role entail?We are in search of a Product Manager to lead and manage the development of our Customer Experience Automation and Analytics products, with a keen emphasis on data, analytics, and intelligent automation, including AI-powered solutions.In this position, you will collaborate closely with engineering, data science, and go-to-market teams to pinpoint customer challenges, define product strategy, and deliver valuable, high-quality solutions. This role is ideal for someone adept at navigating the entire product lifecycle from discovery to launch while balancing customer needs with technical constraints and commercial objectives.How will you create impact?Lead the product roadmap for designated CX automation, analytics, and intelligent capabilities (including AI), from discovery through launch and subsequent iterations.Engage with customers, partners, and internal stakeholders to identify issues, validate opportunities, and outline clear objectives.Convert customer and business needs into well-defined product specifications, user stories, and prioritized backlogs.Collaborate closely with engineering and data science teams to develop solutions that are both technically robust and commercially viable.Prioritize features, improvements, and bug fixes based on customer value and effort required.Serve as a product expert and advocate, assisting internal teams (Sales, Services, Support) and interacting directly with customers as required.Support product launches, including positioning, enablement, and post-launch feedback mechanisms.Stay informed about market trends, competitors, and emerging technologies in AI, data, analytics, and automation, integrating insights into product strategy.

About Us:At Industrious, we pride ourselves on being the premier provider of premium workplace-as-a-service, recognized for maintaining the highest-rated workplaces in the industry. Our mission is to foster great working days for teams of all sizes, including our own. We believe that exceptional workplace experiences stem from the people we collaborate with and the challenges we tackle together. If you thrive in a collaborative environment that encourages innovative thinking and celebrates achievements, we want you on our team.We value authenticity and diversity. Our commitment to creating an inclusive and respectful environment is critical to our success. We embrace individuality and celebrate the uniqueness of each team member, understanding that great things happen when we unite as one team.Discover more about us at www.industriousoffice.com/careers.Role Overview:As a Member Experience Manager, you will be the essential problem solver, experience enhancer, and connector within our community. You will manage your own location, utilizing your business acumen to coordinate operations and communications effectively. Your confidence allows you to engage with executives and your enthusiasm for networking will help build relationships within the broader business community. You will take pride in representing Industrious and identifying potential new members, all while ensuring they have an exceptional workday. Your inquisitive nature will drive your success in our consultative sales approach, allowing you to uncover and meet the needs of others. You will also orchestrate remarkable events, loving the behind-the-scenes effort it takes to bring them to life. Your commitment to helping others is what sets you apart.Join us at Industrious, where we are redefining productivity through innovative workplace experiences.Extraordinary achievements require a team of thoughtful collaborators who think beyond conventional boundaries. Come be a part of our journey.

Join our vibrant team at ubteam as a dedicated Customer Experience Co-ordinator. In this essential role, you will expertly handle customer inquiries and support requests, ensuring a high level of professionalism, efficiency, and meticulous attention to detail.As a crucial link between our customers and internal teams—especially the sales department—you will take initiative in resolving issues, optimizing processes, and guaranteeing outstanding customer satisfaction. If you excel in a fast-paced environment and are passionate about delivering top-notch service, we want to hear from you!Key Responsibilities Manage a wide range of customer service and administrative tasks, addressing inquiries with precision and speed. Act as the primary point of contact between customers and the sales team, ensuring effective communication and support. Identify opportunities for process enhancements, proactively tackling issues and anticipating potential challenges. Take full accountability for customer concerns, guiding them from initiation to resolution with minimal oversight. Make timely and informed decisions to consistently meet deadlines. Keep comprehensive and accurate records of customer interactions and support activities. Represent ubteam with professionalism, showcasing a commitment to service excellence and ongoing improvement. Qualifications Demonstrated accountability and ability to manage outcomes from start to finish. Outstanding problem-solving and decision-making capabilities with a methodical approach. Meticulous attention to detail and a dedication to following procedures thoroughly. Ability to thrive in a dynamic environment while upholding professionalism. Excellent verbal and written communication skills, with a strong focus on enhancing the customer experience. Highly organized, able to juggle multiple priorities effectively. Self-driven, proactive, and committed to surpassing expectations. Experience and Qualifications Educated to A-Level standard or equivalent. Prior experience in customer service, sales support, or administrative coordination. Proficient in Microsoft Office, especially Excel, and familiar with CRM systems. Proven ability to handle complex customer interactions and collaborate across teams. Our Values The ideal Customer Experience Co-ordinator will embody our core values: A Fire Within – Passionate, energetic, and committed to delivering excellence. Deliberately Urgent – Purposeful and efficient, always ahead of deadlines. Refreshingly Human – Approachable and emotionally intelligent, fostering collaboration. Extreme Ownership – Taking responsibility for outcomes and striving for continuous improvement.