Healthcare Concierge - Customer Support Specialist

Location: Remote within Ukraine only About HealthJoy HealthJoy is on a mission to simplify healthcare and wellness. Our team works to make health benefits easier to use, so members can focus on what matters most. With more than $100 million raised and recognition from Inc. and Built In Chicago, HealthJoy is growing fast. Our global team now includes over 400 people. Role Overview The Healthcare Concierge - Customer Support Specialist is a key part of our Member Services Team. This fully remote position is open exclusively to residents of Ukraine. Every day brings new opportunities to help members navigate their healthcare benefits and find the care they need. What You Will Do Respond to member requests quickly and accurately, ensuring each person receives clear information about their benefits. Help members locate doctors, clinics, and healthcare facilities that match their needs. Assist members by phone and chat, including making outbound calls to schedule appointments or address care gaps. Work closely with leadership and clinical teams to support best practices and improve the member experience. Deliver attentive, thoughtful service to every HealthJoy member.

Join Our Team as a Technical Product Support Specialist!Base44 is actively seeking enthusiastic and proactive individuals based in Kyiv to fill a crucial role in our team. This position offers an exciting opportunity to contribute to an innovative start-up environment, working collaboratively with a dynamic group of professionals.As a Technical Product Support Specialist, you will be at the forefront of our operations, delivering exceptional technical support to our users. Your responsibilities will include:Providing advanced technical solutions to Base44 users, which encompass remote system access, diagnostics analysis, and troubleshooting of network or database issues.Implementing effective fixes, workarounds, and configuration adjustments to restore system functionality.Identifying, documenting, and promptly escalating bugs to ensure they are resolved swiftly.Monitoring user experience trends and advocating for rapid solutions.Collaborating closely with the product team to gain insights into features, functionality, and potential user pain points.Documenting and clearly articulating technical issues to developers, including detailed steps for replication.

Join SKELAR as a Review Support Specialist! We are a venture builder dedicated to creating international product IT companies aligned with the principles of venture capital. Our dynamic and fast-paced team, consisting of over 50 professionals, is committed to delivering outstanding customer service and addressing user inquiries effectively.As a Review Support Specialist, you will be instrumental in elevating our results and tackling exciting challenges. Your responsibilities will include:Engaging with user reviews on various external review platforms.Updating and verifying account information.Collaborating with technical support teams and internal departments.Generating foundational reports on common inquiries, review dynamics, ratings, and other reputation metrics.

Superhuman embraces a vibrant hybrid working model for this position. This flexible framework allows team members to enjoy focused work time alongside in-person collaboration that nurtures trust, innovation, and a robust team culture. Candidates for this role should be located in Ukraine.About SuperhumanSuperhuman, the parent company of Grammarly, is an AI productivity platform dedicated to unlocking the superhuman potential within everyone. Our suite of applications and agents brings AI capabilities to wherever people work, seamlessly integrating with over 1 million applications and websites. Our extensive product offerings include Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go, the proactive AI assistant that comprehends context and provides timely help. Established in 2009, Superhuman empowers more than 40 million individuals, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and focus on what truly matters. Discover more at superhuman.com and learn about our values here.The OpportunityTo meet our ambitious objectives, we are seeking a Customer Care Specialist to enhance our Customer Care team. In this role, you will spearhead the transformation of the customer experience through innovative customer care initiatives. Your contributions will directly influence the improvement of Superhuman's product offerings and the retention and growth of our revenue-generating customer base.In this position, your responsibilities will include:Providing prompt, empathetic, and personalized support, ensuring our customers' needs are prioritized in every interaction.Managing non-technical inquiries regarding accounts, subscriptions, and product offerings via email (help desk).Delivering exceptional customer support experiences that drive customer satisfaction and loyalty.Collaborating on various tasks, both independently and with cross-functional teams, to enhance operational efficiency and implement your ideas effectively.Your Journey with Us:First 30 Days: Immerse yourself in our company culture and policies while mastering the tools, workflows, and ticket resolution processes. With guidance from experienced colleagues, you will complete training assignments and assessments promptly.By Month Three: Acquire a thorough understanding of our product offerings. Following six weeks of dynamic training and successfully passing the final assessment, you will be prepared to address a variety of customer inquiries and challenges.

Join the Base44 Team as a Technical Product Support Specialist!We are actively seeking enthusiastic applicants located in Lviv for the following shift:Tuesday — Saturday 8AM—5PMAs a Technical Product Support Specialist, you will play a crucial role in delivering exceptional technical support and solutions to our users. This is an exciting chance to be part of a fast-paced, innovative startup where collaboration and creativity thrive. Your responsibilities will include:Delivering advanced technical solutions to Base44 users, including remote access, diagnostics analysis, and troubleshooting of network and database issues.Implementing effective fixes, workarounds, or configuration changes to restore system functionality.Accurately identifying, documenting, and escalating bugs to ensure swift resolutions.Recognizing and analyzing trends in user experiences to advocate for effective solutions.Collaborating closely with the product team to gain insights into features, functionalities, and potential challenges.Clearly documenting and communicating technical issues to developers, providing detailed steps for replication.

Join our dynamic team at Kyivstar as an FTTB Technical Support Specialist. In this role, you will be responsible for providing exceptional technical support for our Fiber to the Building (FTTB) services. You will assist customers with troubleshooting issues, ensuring their connectivity and satisfaction. Your expertise will help us maintain our reputation as a leading telecommunications provider.

We are seeking a dedicated Operations Support Specialist to join our dynamic team at Intetics Inc. As part of our commitment to operational excellence, you will play a pivotal role in ensuring our processes run smoothly and efficiently. Your responsibilities will include supporting various operational tasks and collaborating with multiple departments to enhance our overall performance.

Join our dynamic team at Kostal Group as a Finance Support Specialist. In this critical role, you will assist in managing financial operations, ensuring accurate reporting, and providing analytical support to enhance business performance. Your expertise will contribute to the overall financial health of our organization, making a significant impact on our success.

As a Customer Success Specialist at Payoneer, you will play a crucial role in ensuring our clients achieve their desired outcomes through our services. You will provide exceptional support, guidance, and solutions tailored to each customer's needs, fostering long-term relationships and driving customer satisfaction.

Join SKELAR, a dynamic venture builder dedicated to creating innovative IT product companies that thrive in global markets. We pride ourselves on our exceptional team of over 1300 professionals who possess deep expertise and ambitious goals. Our people are our greatest asset, and we strive to build businesses alongside the best talent available.We are currently seeking a Customer Support Representative to join our Spirio team and elevate our results together! Spirio is a learning platform designed to provide courses, guides, and practices rooted in Eastern philosophies. Our mission is to help individuals enjoy life and increase their happiness.The product is undergoing a significant transformation, and we are establishing our own culture of quality, processes, and work standards from the ground up. You can be a part of this exciting journey!Your Responsibilities:— Manage incoming customer inquiries (tickets);— Escalate technical issues and complex situations to the appropriate teams;— Participate in team calls and regular one-on-one meetings;— Adhere to internal processes and guidelines;— Assist new team members in their onboarding;— Collect and relay feedback from customers;— Work in accordance with SLA and KPI.What We Value:— Proficient written English (B2+ level);— Strong communication skills;— Attention to detail;— Effective time management;— Proactivity;— Stress resilience.What You Will Gain:— Training, courses, and opportunities to attend conferences;— Health insurance.Why This Role is Worth Your Attention:You will play a crucial role in the product's development and join the team at the inception of its formation. This is an opportunity to gain valuable skills and influence how support is constructed. We are building a team from scratch, which means there is ample space for your ideas, initiatives, and real impact. We encourage open communication, share feedback, and support each other's growth without unnecessary micromanagement!As the team develops, new opportunities will arise—whether in Shift Lead or QC roles or other related positions.In addition to our businesses, we are growing the SKELAR Foundation, a charity established by our employees. Through this initiative, we support projects aimed at overcoming the consequences of war and restoring Ukraine.

Our Mission and VisionAt Solidgate, we strive to empower visionary entrepreneurs in building exceptional digital businesses. Our goal is to provide the financial infrastructure that innovators deserve, positioning ourselves as the #1 payments orchestration platform globally. We seek team members who are big thinkers, take ownership, and exhibit curiosity and determination in all their endeavors.About the RoleAs a member of our Customer Support team, you will serve as the primary point of contact for merchants and partners worldwide, delivering prompt and thoughtful assistance when it counts the most. You will be the voice of our customers, collaborating closely with our product and engineering teams to enhance customer experiences and ensure exceptional service remains at the forefront of our operations.We are in search of a dedicated Customer Support Agent who takes charge of customer inquiries, goes the extra mile to find solutions, and helps shape our approach to customer support on a daily basis.Working with us, you will enjoy:Diverse tasks without routine monotony;Opportunities to delve into the intricacies of the payments landscape;Experience with a complex B2B fintech product;The chance to develop professionally in a challenging environment.Your ResponsibilitiesAddressing incoming Level 1 support requests;Ensuring compliance with Service Level Agreements (SLAs) and maintaining timely communication;Providing clear, concise, and professional feedback to clients;Tracking recurring questions and proposing improvements for our knowledge base.Qualifications NeededBachelor’s or Master’s degree, completed or in progress;Strong analytical abilities;Skill in prioritizing tasks and managing multiple requests at once;Upper-Intermediate level English proficiency or higher.Preferred QualificationsBasic understanding of SQL;Prior experience in customer support roles.

Join Playson as a Service Desk Specialist and be part of a dynamic team dedicated to delivering exceptional customer support. In this role, you will be the first point of contact for our clients, ensuring their technical issues are resolved promptly and efficiently. Your expertise in troubleshooting and customer service will play a vital role in enhancing our clients' experience with our gaming products.

Join SKELAR – a pioneering venture builder focused on creating international IT product companies that thrive in the world of venture capital. Collaborate with co-founders to assemble exceptional teams, launch tech businesses, and conquer global markets.Our team is a dynamic and passionate group of over 50 professionals dedicated to delivering outstanding customer support. We pride ourselves on creating a vibrant work environment where we tackle any user inquiries related to our websites while achieving ambitious goals and sharing light-hearted memes in corporate chat.What We Offer:— The opportunity to implement your ideas and suggestions from day one (Customer Success was initiated by one of our newcomers);— Unlimited growth and development opportunities through internal courses, libraries, and compensation for external educational programs, including English language courses and position-switching days;— A focus on physical and mental well-being: paid sick leave and 18 days of paid vacation per year;— Salary reviews immediately after the probation period and every six months, plus monthly performance bonuses: we have examples of support agents who increased their salaries by 20% within their first month through bonuses and continue to do so monthly;— Other perks include corporate accounts for Netflix and Grammarly, discounts on products and services, team-building activities, and corporate events;— A cozy and reliable office in Kyiv fully equipped to handle any blackouts: water, food, electricity, internet, heating, etc.What We Expect From You:— Proficiency in English at a minimum of B1 level;— Willingness to work night shifts (~6 per month) from 11 PM to 7 AM, including a 30-minute break and Slack Huddles for team interaction to stay energized;— Experience in customer interactions via phone, email, chat, or in person;— Initiative and organization: we encourage discussing problems and proposing solutions. We take responsibility for achievements and setbacks and manage our time effectively during shifts;— A desire to learn and grow in the IT sector: most of our team leads have progressed from junior positions.How Work Is Conducted:— Communicating with English-speaking clients about our sites and services;— Escalating complex inquiries to other departments. Examples of complex inquiries include: "I want a refund!" or "I want to report a technical issue!";— Developing professional skills through training and lectures for career advancement.In addition to our business ventures, we also support the SKELAR Foundation – a charity created by our employees. Through this initiative, we create and fund projects that...

Join Our Team as a Customer Support Representative at PawChamp!At SKELAR, we are a venture builder dedicated to creating international product-based IT companies that thrive in the world of venture capital. Collaborating with our co-founders, we assemble talented teams to launch tech businesses and conquer global markets.We are currently seeking a dedicated Customer Support Representative to join one of our ventures in the PetCare sector. This role is crucial in delivering exceptional customer experiences and ensuring customer satisfaction.Key Responsibilities:— Responding to customer inquiries via email, phone, and chat;— Resolving customer issues with professionalism and kindness;— Gathering customer feedback to enhance our products and services;— Paying close attention to detail when collecting information for escalating complex queries to the appropriate teams (technical support, billing, product department);— Advising customers on our product features to help them achieve the best outcomes.What Matters to Us:— Upper Intermediate English proficiency (B2+) in both spoken and written forms is essential;— A deep understanding of customer needs and a genuine desire to help them achieve their goals;— Strong empathy and effective communication skills;— Flexibility to work in shifts, including up to 8 night shifts per month.Preferred Qualifications:— Experience in customer support, sales, or customer retention, or generally in customer service;— Familiarity with CRM systems (e.g., Zendesk, Freshdesk) is a plus;— Ability to adapt to constructive feedback and provide it as well.What We Offer:— Opportunities for growth: compensation for external courses, access to internal training programs and libraries, English language courses;— Health benefits: paid medical leave, 18 vacation days per year, and health insurance after the probation period;— Competitive salary with the potential for review;— Company perks: free access to our products;— Flexible working hours: the option to work various shifts.Beyond our business ventures, we are also committed to social responsibility through the SKELAR Foundation, created by our employees. We initiate and fund projects aimed at addressing the consequences of war and rebuilding Ukraine.We aim to continue developing tech businesses, conquering global markets, and working towards the victory of Ukraine .

Who We Are:SupportYourApp is a premier global leader in Support-as-a-Service, partnering with renowned tech giants such as Mastercard, Calm, and MacPaw since 2010. Operating across over 30 countries and serving customers in 60 languages, we empower SaaS, software, and hardware brands to provide secure and exceptional technical support.We are currently enhancing our talent pool with skilled Customer Support Consultants eager to grow alongside us and be the first to learn about new project openings.If you are ready to be a part of a diverse, multilingual community and advance your career while working from home, this opportunity might be your next great step.Your Responsibilities:Provide exceptional customer support through calls, chats, and emails.Establish and nurture strong, long-lasting relationships with customers.Stay updated with evolving tools and technologies.Safeguard sensitive customer data with utmost care.Implement the latest customer satisfaction practices.Maintain a comprehensive understanding of client solutions and achieve KPIs.Collaborate effectively with developers and cross-functional teams.Qualifications for Success:Native Norwegian speaker with proficient English communication skills (B2 level or above).At least 6 months of experience in a customer support role.Familiarity with CRM systems.Strong analytical and research capabilities.A positive, proactive, and responsible approach.A personal computer with a minimum of 8GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).Additional Preferred Skills:Experience in technical support.What We Offer:Flexible working hours.Fully remote cooperation.An inclusive international work environment.Compensation in USD.Referral rewards.A balance between project demands and personal time, along with a robust internal health policy.Supportive leadership focused on your growth and long-term collaboration.Opportunities for self-development.A culture based on trust, with no time-tracking requirements.If this resonates with you, let’s connect before 2026 opens its doors. We can share ideas and explore how we can grow together! *Benefits and conditions may vary based on engagement terms. Some benefits may only apply to employees; independent contractors may not be eligible for all. Final terms will be outlined in your agreement if selected.

Are you the person who can always find a solution, no matter the situation? Can you simplify even the most complex questions? If so, this opportunity is perfect for you!Join SupportYourApp, an international company dedicated to creating a truly WOW experience for our clients.Become a part of our supportive team where trust and growth are prioritized.Let’s create something amazing together!Your Responsibilities:Engage with customers via chat, phone, and email to assist, resolve issues, and provide support (and sometimes save the day) Research information from open sources — you will become a master at quick and accurate research.Create a fantastic experience for every client with care, attention, and a sprinkle of service magic Adhere to information security principles while handling confidential data — trust comes first.Collaborate with a multicultural team of professionals from various fields — there’s always someone to share experiences and jokes with.We are looking for someone who thrives on helping others. If this sounds like you, great! Additionally, it would be awesome if you:Are fluent and proficient in written and spoken Ukrainian;Can explain complex topics simply and concisely;Have experience in customer communication (in-store, online, or via DMs);Enjoy digging into details and finding answers when others have given up;Can maintain focus and not get lost in multitasking;Have a positive attitude and a strong sense of responsibility If you are also comfortable with English, know what a CRM is, or have monitored tickets on Booking/Skyscanner, that’s a plus! We offer you:A flexible schedule (morning, day, evening, and night shifts) with the ability to adapt in case of air alerts, emergencies, or during training;A creative and unique art office in Kyiv near Vasylkivska metro station (feel the atmosphere! https://officesnapshots.com/2021/04/28/supportyourapp-offices-kyiv/) equipped with everything necessary for work during blackouts;Safety measures — a shelter equipped with everything needed during air alerts;Taxi cost reimbursement in case of emergencies;Compensation in USD;Performance-based KPI bonuses;A referral bonus for inviting friends;Paid intensive training;Management invested in your progress and long-term collaboration;

Join our dynamic team in Kyiv, where you will be required to work in the office 3-4 days a week, as we do not offer full remote work. A convenient shuttle service is available from the nearest metro station.As a Technical Support Specialist focusing on UAV technology, you will immerse yourself in complex technical challenges, analyze data, and understand the intricacies of our systems. Your role will involve investigating incidents, analyzing system behavior, and collaborating closely with our R&D team to troubleshoot and enhance our products.Prior experience with UAVs is not necessary; we value your curiosity, analytical mindset, and capability to deconstruct complex systems.Your Daily Responsibilities:Thoroughly investigate technical incidents to identify root causes.Test hypotheses and identify bugs.Work with telemetry, logs, and system-level data.Collaborate with engineers and R&D teams to resolve issues.Document findings and share insights with the team.Assist in escalations and support the team with complex cases.

Role overview Nextiva is building a unified platform for customer experience and team collaboration, powered by artificial intelligence and shaped by creative problem-solving. As a Customer Support Representative on the night shift (Monday to Friday), you will play a key role in helping businesses deliver exceptional customer experiences. This remote position is based in Ukraine. What you will do Troubleshoot and resolve customer issues related to hardware, software, and networking, identifying root causes and driving solutions. Communicate professionally across multiple channels to ensure every interaction is positive and productive. Document customer interactions, concerns, and resolutions accurately and consistently. Manage and update systems to maintain optimal performance, handling multiple requests during your shift. Take full ownership of customer issues, following through to resolution while meeting daily and monthly targets. Continuously develop your technical knowledge of Nextiva products, systems, and troubleshooting methods. Use AI tools such as ChatGPT and Copilot to streamline workflows, including summarizing customer conversations. What sets this role apart This position gives you the chance to work with advanced AI tools and a team committed to genuine customer connection. The focus is on not just solving problems, but understanding customer needs and creating positive experiences with every conversation. Regular learning and skill development are part of the job, supporting both personal growth and customer satisfaction.

Join our dynamic team at Kyivstar as a Corporate Client Service Support Specialist. In this pivotal role, you will be responsible for delivering exceptional service to our corporate clients, ensuring their needs are met with efficiency and professionalism. You will serve as a key point of contact, addressing inquiries, resolving issues, and providing tailored solutions to enhance client satisfaction.

Quantum Systems is at the forefront of pioneering unmanned solutions that revolutionize operations across air, land, and sea. Our innovative systems, ranging from advanced aerial drones to robust underwater and ground platforms, integrate state-of-the-art hardware with AI-enhanced software, ensuring seamless control and real-time data insights. With a commitment to excellence, we serve a diverse array of clients in defense, security, and the public sector worldwide, consistently redefining mission versatility and operational performance.Since 2022, we have proudly supported Ukraine with our local office.As an IT Support Specialist, you will play a crucial role in maintaining the stability and security of our network environment, ensuring our technological infrastructure operates at peak performance.This is a full-time office position. Candidates must be based in Kyiv.Your Daily Responsibilities:Develop and manage wired and wireless networks while guaranteeing network security.Configure essential network IP services including DNS, DHCP, SMTP, SSH, and FTP.Set up and oversee network protocols and technologies such as TCP/IP, VPN (IPsec, SSL), BGP, OSPF, EIGRP, NAT, Port-security, QoS, VLAN, and STP.Support and configure network equipment from leading brands such as MikroTik, Ubiquiti, Cisco, and FortiNet.Implement and maintain video surveillance systems from manufacturers like Hanwha, Dahua, and Hikvision.Manage firewalls and IDS/IPS systems to enhance security.Provide user support through remote access tools like RDP, TeamViewer, and Anydesk.Monitor and analyze network traffic using specialized analytical tools.